Measuring Business Excellence最新文献

{"title":"Do OKRs help employees collaborate and innovate?","authors":"Nopadol Rompho, Suthiporn Truktrong","doi":"10.1108/mbe-02-2023-0018","DOIUrl":"https://doi.org/10.1108/mbe-02-2023-0018","url":null,"abstract":"\u0000Purpose\u0000This study aims to determine whether and how objectives and key results (OKRs) help employees collaborate and innovate.\u0000\u0000\u0000Design/methodology/approach\u0000A total of 295 executives and operational staff from two types of organizations – large corporations and start-ups – that have adopted OKRs were interviewed. Content analysis was performed.\u0000\u0000\u0000Findings\u0000Based on the opinions of executives and operational staff from both large organizations and start-ups, OKRs encouraged employee collaboration and innovation.\u0000\u0000\u0000Research limitations/implications\u0000This study adopted a qualitative method; thus, the generalizability of the results might be limited. Therefore, more samples are required for statistical testing in future studies.\u0000\u0000\u0000Practical implications\u0000Managers can adopt OKRs and use them to encourage employee collaboration and innovation. OKRs should not be linked to employee compensation and clear and challenging goals should be set.\u0000\u0000\u0000Originality/value\u0000This study enhances the existing knowledge boundary, as to the best of the authors’ knowledge, no study has investigated the effect of OKRs on employee collaboration and innovation in two different types of organizations: large organizations and start-ups.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141334875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Relationship between innovation and firm performance and the role of strategic orientations","authors":"Manuel-Alejandro Ibarra-Cisneros, Juan Benito Vela-Reyna, Felipe Hernandez-Perlines","doi":"10.1108/mbe-12-2023-0190","DOIUrl":"https://doi.org/10.1108/mbe-12-2023-0190","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of the present paper is to analyse the impact of entrepreneurial orientation (EO) and customer orientation (Co.) on innovation in the restaurant industry, as well as how innovation also positively influences financial and market performance. Likewise, it is analysed whether human capital (HC) and competitive strategy (CS) have a moderating effect between innovation and performance.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To reach the stated goals, a survey was applied to 129 entrepreneurs in the restaurant industry in Baja California, Mexico and using partial least squares structural equation modelling, the research hypotheses were verified.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results indicate that EO and Co positively influence innovation, which also furthers better financial and market firm performance; however, no moderating effect was found for HC nor CS.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings allow contributing from a practical-entrepreneurial standpoint, as it raises awareness about the importance of developing strategies that allow efficiently gaining knowledge to encourage a culture in the restaurant industry focused on EO and Co, which, for their part, will boost the design and implementation of innovations.</p><!--/ Abstract__block -->\u0000<h3>Social implications</h3>\u0000<p>The paper contributes to understanding the behaviour of HC and CS, which may have an influence or not, depending on the role they have within a system.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper contributes to raising awareness of the importance of developing strategies that allow efficient knowledge to foster a culture in the restaurant industry focused on entrepreneurship and clientele.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141510006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building supply chain resilience in small and medium-sized clothing retailers in Australia: an empirical study","authors":"Mehadi Mamun","doi":"10.1108/mbe-04-2023-0064","DOIUrl":"https://doi.org/10.1108/mbe-04-2023-0064","url":null,"abstract":"\u0000Purpose\u0000In today’s complex and globalised business setting, Australian clothing retailers are ever more vulnerable to supply chain disruptions. Supply chain resilience reduces the effect of a disruption, which permits the members of a supply chain to respond aptly to disruptive events. This study, hence, aims to uncover the details of how the small and medium-sized enterprises (SMEs) of clothing retailers in Australia build supply chain resilience and what are the major issues experienced by the SMEs while building resilience.\u0000\u0000\u0000Design/methodology/approach\u0000This study is carried out using a descriptive qualitative research design, and data are collected from semi-structured interviews with key informants from managerial levels within the Australian clothing retailers’ businesses.\u0000\u0000\u0000Findings\u0000This study identifies five enablers, namely, collaboration, multi-sourcing, visibility, flexibility and information systems, that the SMEs of clothing retailers mostly consider to achieve resilience in the supply chain. This study also finds that SMEs’ capabilities, cost and financing, lack of managerial autonomy and the inability to create redundancy are the key impediments hindering SMEs from attaining the expected level of resilience.\u0000\u0000\u0000Originality/value\u0000To the best of the author’s knowledge, this study contributes to the body of knowledge by being one of the first empirical studies to explore the SMEs of clothing retailers’ supply chain resilience in the Australian business context, which can add valuable insights for academics and practitioners in guiding supply chain design decisions for the SMEs in other sectors.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing the role of social value in megaprojects: toward a new performance framework","authors":"Ernesto De Nito, Andrea Caccialanza, Paolo Canonico, Edoardo Favari","doi":"10.1108/mbe-09-2023-0138","DOIUrl":"https://doi.org/10.1108/mbe-09-2023-0138","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Megaprojects stimulate and challenge public opinion across countries, generating extensive reactions from citizens. Given their ability to attract public attention, they may also influence public participation in collective choices and political decision-making. These issues are relevant for evaluating projects, but are unfortunately rarely discussed in the managerial literature. This study aims to open up a debate on social issues and how they could be taken into account within management studies.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study carried out a systematic review of the literature on the social impact of megaprojects to identify different research areas related to the evaluation of megaprojects from a social perspective.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study identified three different research areas related to the evaluation of megaprojects from a social perspective: the role of power and social issues; infrastructure and social space; and stakeholder engagement and endorsement.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper underlines the need to go beyond current understanding of the social impacts of megaprojects and calls for a more interdisciplinary research agenda.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140936344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organization capital and modified audit opinion","authors":"Gaetano Matonti, Giuseppe Iuliano, Orestes Vlismas","doi":"10.1108/mbe-09-2023-0123","DOIUrl":"https://doi.org/10.1108/mbe-09-2023-0123","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to explore the effects of intellectual capital (IC) on the occurrence of a modified audit opinion decision. The authors expect that high IC intensive firms are positively associated with the occurrence of a modified audit opinion since they are associated with an increased business risk and are more likely to exhibit issues concerning their financial health and stability.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Using a data sample of 423 listed firms from Greece, Italy, Spain and Portugal over a 10-year period, the authors estimated a logistic regression model to examine the effects of IC on the probability that a modified audit opinion is issued. The authors used organizational capital as a measure of a firm’s intensity on IC.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Empirical findings indicate a significant and positive relationship between the IC and the likelihood of a firm receiving a modified audit opinion decision.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study expands prior literature by exploring the predictive ability of IC on the likelihood of a firm receiving a modified audit opinion decision.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140936055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A system for anomaly detection in reverse logistics: an application into an e-commerce company","authors":"Gianluca Elia, Gianpaolo Ghiani, Emanuele Manni, Alessandro Margherita","doi":"10.1108/mbe-01-2024-0002","DOIUrl":"https://doi.org/10.1108/mbe-01-2024-0002","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to present a methodology and a system to support the technical and managerial issues involved in anomaly detection within the reverse logistics process of an e-commerce company.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A case study approach is used to document the company’s experience, with interviews of key stakeholders and integration of obtained evidence with secondary data.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The paper presents an algorithm and a system to support a more efficient and smart management of reverse logistics based on a set of anticipatory actions, and continuous and automatic monitoring of returned goods. Improvements are described in terms of a number of key performance indicators.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The analysis and the developed system need further applications and validations in other organizational contexts. However, the research presents a roadmap and a research agenda for the reverse logistics transformation in Industry 4.0, by also providing new insights to design a multidimensional performance dashboard for reverse logistics.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The paper describes a replicable experience and provides checklists for implementing similar initiatives in the domain of reverse logistics, in the aim to increase the company’s performance along four key complementary dimensions, i.e. time savings, accuracy, completeness of data analysis and interpretation and cost efficiency.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The main novelty of the study stays in carrying out a classification of anomalies by type and product category, with related causes, and in proposing operational recommendations, including process monitoring and control indicators that can be included to design a reverse logistics performance dashboard.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140323382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Phygital approach to value co-creation in international museums","authors":"Laura Clemente, Gesualda Iodice, Francesco Carignani, Fabio Greco, Francesco Bifulco","doi":"10.1108/mbe-09-2023-0133","DOIUrl":"https://doi.org/10.1108/mbe-09-2023-0133","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is, through an exploratory analysis, to identify good practices implemented by international museums in the phygital context and their classification in terms of customer experiences, in order to identify innovative cultural value creation and co-creation practices.\u0000\u0000\u0000Design/methodology/approach\u0000The authors adopt a qualitative approach of multiple case studies. The analysis conducted formed the information base through which to proceed with the classification of phygital customer experiences through the extended reality technologies framework\u0000\u0000\u0000Findings\u0000The analysis conducted on the selected international museums shows that the phygital formula can take on different characteristics depending on the technologies used and the purpose to be achieved and can be a useful tool for the co-creation of cultural value.\u0000\u0000\u0000Originality/value\u0000The originality of this contribution lies in the comparative analysis proposed among the case studies to intercept best practices in the phygital field, in the classification of phygital experiences through a novel frame of reference and in the identification of prospects for improvement of an emerging phenomenon in the literature on cultural sector management.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139793651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Phygital approach to value co-creation in international museums","authors":"Laura Clemente, Gesualda Iodice, Francesco Carignani, Fabio Greco, Francesco Bifulco","doi":"10.1108/mbe-09-2023-0133","DOIUrl":"https://doi.org/10.1108/mbe-09-2023-0133","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is, through an exploratory analysis, to identify good practices implemented by international museums in the phygital context and their classification in terms of customer experiences, in order to identify innovative cultural value creation and co-creation practices.\u0000\u0000\u0000Design/methodology/approach\u0000The authors adopt a qualitative approach of multiple case studies. The analysis conducted formed the information base through which to proceed with the classification of phygital customer experiences through the extended reality technologies framework\u0000\u0000\u0000Findings\u0000The analysis conducted on the selected international museums shows that the phygital formula can take on different characteristics depending on the technologies used and the purpose to be achieved and can be a useful tool for the co-creation of cultural value.\u0000\u0000\u0000Originality/value\u0000The originality of this contribution lies in the comparative analysis proposed among the case studies to intercept best practices in the phygital field, in the classification of phygital experiences through a novel frame of reference and in the identification of prospects for improvement of an emerging phenomenon in the literature on cultural sector management.\u0000","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139853257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Agile development for urban digitalisation: insights from the creation of Dresden’s smart city strategy","authors":"Jörg Rainer Noennig, Filipe Mello Rose, Paul Stadelhofer, Anja Jannack, Swati Kulashri","doi":"10.1108/mbe-09-2023-0142","DOIUrl":"https://doi.org/10.1108/mbe-09-2023-0142","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Digitalising cities requires new urban governance processes that account for rapidly changing environments and technological advances. In this context, agile development methods have become valuable, if not necessary. However, agile development contradicts public administration practices of risk aversion and long-term planning. The purpose of this study is to discuss practical avenues for navigating these two contradictions by adapting agile development to the needs of public sector organisations.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The authors review the collaborative elaboration of Dresden’s smart city strategy as a critical case study. Dresden’s smart city strategy was developed using agile development and quadruple-helix innovation. The year-long co-creation process involved stakeholders from various groups to conceive an integrated and sustainable vision for digitalisation-based urban development.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Despite the apparent contradictions, this study finds that key aspects of agile development are feasible for public sector innovation. Firstly, risks can be strategically managed and distributed among administration and non-administration stakeholders. Secondly, while delivering value through short iterative loops, adherence to formal processes remains possible. Informal feedback cycles can be harmoniously combined with official statements, allowing iterative progress.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The empirical material is based on a single case study and thus risks overemphasising the general applicability of the proposed methods.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This paper outlines practical steps to greater agility for public administration engaged in digitalising cities. The paper conceptualises a forward and lateral momentum for the agile development of a smart city strategy that aims to reconcile formal policymaking processes with short-term loops and risk aversion with experimental value creation. This approach balanced risks, created value and enhanced the strategy‘s alignment with strategic frameworks, ultimately promoting innovation in the public sector.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper proposes a novel, empirically grounded conceptualisation of implementing agile methods that explicitly recognises the peculiarities of public administrations. It conceptualises the orchestrated and pragmatic use of specific agile development methods to advance the digitalisation of cities.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139678537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prioritizing dark patterns in the e-commerce industry – an empirical investigation using analytic hierarchy process","authors":"Vibhav Singh, Niraj Kumar Vishvakarma, Hoshiar Mal, Vinod Kumar","doi":"10.1108/mbe-08-2023-0114","DOIUrl":"https://doi.org/10.1108/mbe-08-2023-0114","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>E-commerce companies use different types of dark patterns to manipulate choices and earn higher revenues. This study aims to evaluate and prioritize dark patterns used by e-commerce companies to determine which dark patterns are the most profitable and risky.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The analytic hierarchy process (AHP) prioritizes the observed categories of dark patterns based on the literature. Several corporate and academic specialists were consulted to create a comparison matrix to assess the elements of the detected dark pattern types.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Economic indicators are the most significant aspect of every business. Consequently, many companies use manipulative methods such as dark patterns to boost their revenue. The study revealed that the revenue generated by the types of dark patterns varies greatly. It was found that exigency, social proof, forced action and sneaking generate the highest revenues, whereas obstruction and misdirection create only marginal revenues for an e-commerce company.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The limitation of the AHP study is that the rating scale used in the analysis is conceptual. Consequentially, pairwise comparisons may induce bias in the results.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This paper suggests methodical and operational techniques to choose the priority of dark patterns to drive profits with minimum tradeoffs. The dark pattern ranking technique might be carried out by companies once a year to understand the implications of any new dark patterns used.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The advantages of understanding the trade-offs of implementing dark patterns are massive. E-commerce companies can optimize their spent time and resources by implementing the most beneficial dark patterns and avoiding the ones that drive marginal profits and annoy consumers.</p><!--/ Abstract__block -->","PeriodicalId":18468,"journal":{"name":"Measuring Business Excellence","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139582228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}