{"title":"Web usability and age: how design changes can improve performance","authors":"A. Chadwick-Dias, M. McNulty, T. Tullis","doi":"10.1145/957205.957212","DOIUrl":"https://doi.org/10.1145/957205.957212","url":null,"abstract":"We conducted two usability studies that included a total of 49 participants ranging in age from 20 to 82. The goal of Study 1 was to learn whether there were differences in how older adults interact with the Web and whether changes in text size would affect performance. Users completed tasks on a prototype employee/retiree benefits site using various text sizes. We learned that older users (55 years or older) had significantly more difficulty using the Web site than younger users. Text size did not significantly affect performance in any age group. In Study 2 new participants performed the same tasks on a version of the site that was redesigned to address the usability problems encountered by older users in Study 1. The goal was to learn whether we could redesign the prototype to improve the performance of older adults. Performance improved significantly for both older and younger users.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125849701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design studies for a financial management system for micro-credit groups in rural india","authors":"Tapan S. Parikh, Kaushik Ghosh, A. Chavan","doi":"10.1145/957205.957209","DOIUrl":"https://doi.org/10.1145/957205.957209","url":null,"abstract":"In this paper we describe the design process, results and observations obtained in designing a user interface for managing community-based financial institutions in rural India. The primary users are semi-literate village women from local communities. We present detailed observations from our field visits and the resulting evolution in our design vision. We describe a successful design artifact that is the result of this process, and list several important features that contributed to its success. We conclude with the current state of our work and our plans for the future.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122950687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Involving young girls in product concept design","authors":"M. Isomursu, P. Isomursu, Kaisa Still","doi":"10.1145/957205.957223","DOIUrl":"https://doi.org/10.1145/957205.957223","url":null,"abstract":"Young girls are a user group often neglected in the design of technical devices. In this paper, we describe a method for involving pre-teen and teen girls in a concept design process. With this target group we have experienced serious challenges in applying traditional participatory design methods, such as observations or interviews. As a solution, we have adopted a web-based storytelling environment where our target group is encouraged to create usage scenarios of a mobile terminal that would support their activities in a virtual community. Our results show that this approach is a very natural and fruitful method for involving this target group.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114614248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Theoretical and architectural support for input device adaptation","authors":"Jingtao Wang, Jennifer Mankoff","doi":"10.1145/957205.957220","DOIUrl":"https://doi.org/10.1145/957205.957220","url":null,"abstract":"The graphical user interface (GUI) is today's de facto standard for desktop computing. GUIs are designed and optimized for use with a mouse and keyboard. However, modern trends make this reliance on a mouse and keyboard problematic for two reasons. First, people with disabilities may have trouble operating those devices. Second, with the popularization of wireless communication and mobile devices such as personal data assistants, the mouse and keyboard are often replaced by other input devices. Our solution is a tool that can be used to translate a user's input to a form recognizable by any Windows-based application. We argue that a formal model of input is necessary to support arbitrary translations of this sort. We present a model, based on Markov information sources, that extends past work in its ability to handle software-based input such as speech recognition, and to measure relative device bandwidth. We also present our translation tool, which is based on our model, along with four applications built using that tool.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129788720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Patterns for encapsulating speech interface design solutions for older adults","authors":"M. Zajicek","doi":"10.1145/957205.957215","DOIUrl":"https://doi.org/10.1145/957205.957215","url":null,"abstract":"An increasing number of older adults will need to use computers and computer related systems in the future to avoid social exclusion and enable them to live more independently in the future. There are therefore currently many interface designers searching for pointers to good design for older adults, a user group which is significantly different from the mainstream younger user groups mainly as a result of age associated impairments. There is currently no detailed body of knowledge from which interface designers can learn how to cater for this user group. This paper suggests a framework for encapsulating good interface design for older adults which is based on rigorous experimental work and sets out the findings in the form of patterns, a representation which has already been used successfully in the domain of software engineering and architecture.A robust framework for interface design is particularly important as those designing systems for older adults tend to be younger people who have no concept of what it is like interact with computerized systems as an older person with the age associated impairments.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130203022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
V. Emery, P. Edwards, J. Jacko, K. Moloney, L. Barnard, T. Kongnakorn, Franccedilois Sainfort, I. Scott
{"title":"Toward achieving universal usability for older adults through multimodal feedback","authors":"V. Emery, P. Edwards, J. Jacko, K. Moloney, L. Barnard, T. Kongnakorn, Franccedilois Sainfort, I. Scott","doi":"10.1145/957205.957214","DOIUrl":"https://doi.org/10.1145/957205.957214","url":null,"abstract":"This experiment examines the effect of combinations of feedback (auditory, haptic, and/or visual) on the performance of older adults completing a drag-and-drop computer task. Participants completed a series of drag-and-drop tasks under each of seven feedback conditions (3 unimodal, 3 bimodal, 1 trimodal). Performance was assessed using measures of efficiency and accuracy. For analyses of results, participants were grouped based on their level of computer experience. All users performed well under auditory-haptic bimodal feedback and experienced users responded well to all multimodal feedback. Based on performance benefits for older adults seen in this experiment, future research should extend investigations to effectively integrate multimodal feedback into GUI interfaces in order to improve usability for this growing and diverse user group.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121806312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Making chalk and talk accessible","authors":"S. Bennett, J. Hewitt, D. Kraithman, C. Britton","doi":"10.1145/957205.957227","DOIUrl":"https://doi.org/10.1145/957205.957227","url":null,"abstract":"This paper investigates the development of an authoring package designed to mimic traditional \"chalk and talk\" delivery of content in education. It emphasizes the twin goals of making the output more accessible both for those with disabilities and for distance learners and also making the package usable by academic staff without requiring extensive training. It deals with issues arising from the capture of the material, the compromises and conflicts which are made in the satisfaction of accessibility guidelines and the implementation problems which arise. An authoring tool designed specifically for the production of accessible multimedia material is described as is preliminary work being undertaken to provide live subtitles of lectures.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"369 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116519707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Joanna McGrenere, Rhian Davies, Leah Findlater, P. Graf, M. Klawe, Karyn Moffatt, Barbara Purves, Sarah Yang
{"title":"Insights from the aphasia project: designing technology for and with people who have aphasia","authors":"Joanna McGrenere, Rhian Davies, Leah Findlater, P. Graf, M. Klawe, Karyn Moffatt, Barbara Purves, Sarah Yang","doi":"10.1145/957205.957225","DOIUrl":"https://doi.org/10.1145/957205.957225","url":null,"abstract":"This paper explores a number of HCI research issues in the context of the Aphasia Project, a recently established project on the design of assistive technology for aphasic individuals. Key issues include the problems of achieving effective design and evaluation for a user population with an extremely high degree of variance, and user-centered design for a user population with significant communication impairments. We describe the Aphasia Project and our initial approaches to dealing with these issues. Similar issues arise in many areas of assistive technology, so we expect our paper to be of general interest to the research community.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134349039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Challenging interfaces/redesigning users","authors":"A. Dickinson, R. Eisma, P. Gregor","doi":"10.1145/957205.957217","DOIUrl":"https://doi.org/10.1145/957205.957217","url":null,"abstract":"As the identity of the computer user becomes more diverse, software developers can no longer assume familiarity with legacy systems or perfect vision, motor control and memory. The development of Piloot (for users with learning difficulties) and SeeWord (for dyslexic readers) shows that systems can be usable and accessible for 'non-typical' user groups. It is no longer appropriate to design 'general purpose' software that excludes users because of their age or minor impairments. Piloot and SeeWord, although developed for very different user groups, uncover some common barriers to computer use. Although some of these barriers were overcome in similar ways, other solutions were specific to the target user group and this may suggest strategies that will be effective in developing inclusive systems in the future.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"246 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115283995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
K. Cheverst, K. Clarke, Dan Fitton, M. Rouncefield, Andy Crabtree, T. Hemmings
{"title":"SPAM on the menu: the practical use of remote messaging in community care","authors":"K. Cheverst, K. Clarke, Dan Fitton, M. Rouncefield, Andy Crabtree, T. Hemmings","doi":"10.1145/957205.957210","DOIUrl":"https://doi.org/10.1145/957205.957210","url":null,"abstract":"This paper presents some early design work of the 'Digital Care' project, developing technologies to assist care in the community for user groups with different support needs. Our focus is on developing a SMS Public Asynchronous Messenger (SPAM) system for SMS messaging to a situated display in hostels for ex-psychiatric patients run by a charitable Trust. Such settings pose both methodological and design challenges. We face the methodological challenge to uncover requirements in such a sensitive domain by using ethnography, cultural probes and user workshops. The design challenge in this care setting is to provide support rather than new forms of dependence, and we report on early experiences of the deployed system.","PeriodicalId":179665,"journal":{"name":"Conference on Universal Usability","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2002-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121156919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}