{"title":"Assembling flow: A unified theoretical framework for understanding online experience in an AI-powered world","authors":"Donna L. Hoffman, Thomas P. Novak","doi":"10.1007/s11747-026-01173-1","DOIUrl":"https://doi.org/10.1007/s11747-026-01173-1","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"67 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148429192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maggie Wenjing Liu, Junhui Huang, Dingsheng Fu, Hean Tat Keh
{"title":"How human presence in environmental images shapes sustainable behaviors","authors":"Maggie Wenjing Liu, Junhui Huang, Dingsheng Fu, Hean Tat Keh","doi":"10.1007/s11747-026-01180-2","DOIUrl":"https://doi.org/10.1007/s11747-026-01180-2","url":null,"abstract":"Images depicting the natural environment are widely used to highlight environmental issues. This research investigates whether and how human presence in environmental images influences consumers’ perceptions of human dependence on nature and, in turn, their sustainable behaviors. Across six studies, including analyses of two secondary datasets and four preregistered experiments, we demonstrate that environmental images featuring human presence increase perceived dependence on nature, which in turn promotes sustainable behaviors such as signing petitions, donating to environmental causes, and engaging in other pro-environmental actions. We further show that this effect is moderated by three image-based factors. Specifically, the positive influence of human presence weakens when the depicted human figure is large relative to the image, appears unsuitable for the context, or is placed in a non-nature image. These conditions reduce perceived dependence on nature and, consequently, sustainable behaviors. These findings advance research on promoting consumers’ sustainable behaviors, deepen understanding of human–environment relationships, and enhance knowledge of how human presence functions in marketing communications. They also offer actionable guidance for designing environmental campaigns that subtly promote sustainability while reducing the risk of consumer resistance and skepticism.","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"43 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From gaming to politics: The impact of political chatter by social media influencers on consumer engagement with non-political content","authors":"Mahdi Niknejad Moghadam","doi":"10.1007/s11747-026-01171-3","DOIUrl":"https://doi.org/10.1007/s11747-026-01171-3","url":null,"abstract":"Social media influencers (SMIs) have become integral to digital marketing, shaping consumer perceptions and promoting products and services. While some SMIs are dedicated to political content or develop such content occasionally, non-political SMIs may also engage in political chatter within their usual content. This study examines the effects of such chatter on consumer engagement by focusing on gaming SMIs. The main analysis is based on a dataset of 43,892 videos from 200 SMIs. The findings indicate that, overall, political chatter intensity in non-political content negatively impacts user engagement. However, this adverse effect is mitigated when SMIs express negative emotions, i.e., sadness or anger, in their content, adopt a humorous tone during their chatter, or address audiences with greater prior exposure to the SMIs’ political chatter. Conversely, the negative impact of political chatter intensity intensifies when moral incongruence between SMIs and their audiences is higher. These results offer valuable insights for both marketers and SMIs who leverage social media platforms to connect with consumers.","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"151 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yanmei Zheng, Joseph W Alba, J. Benjamin Hutchinson, J. Wesley Hutchinson
{"title":"Consumer expertise across technological frontiers: Consumer literacy, the internet, and artificial intelligence","authors":"Yanmei Zheng, Joseph W Alba, J. Benjamin Hutchinson, J. Wesley Hutchinson","doi":"10.1007/s11747-026-01174-0","DOIUrl":"https://doi.org/10.1007/s11747-026-01174-0","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"34 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sascha Raithel, Alexander Mafael, Bastian Amberg, Charles R. Taylor, David W. Stewart
{"title":"The missing big idea: Brand-differentiating messages and advertising effectiveness across the brand funnel","authors":"Sascha Raithel, Alexander Mafael, Bastian Amberg, Charles R. Taylor, David W. Stewart","doi":"10.1007/s11747-026-01166-0","DOIUrl":"https://doi.org/10.1007/s11747-026-01166-0","url":null,"abstract":"While strategy research emphasizes the importance of product differentiation, research on advertising effectiveness has paid limited attention to whether advertising communicates a clear point of brand difference. This study examines the role of brand-differentiating messages (BDMs) in advertising effectiveness across the brand funnel. Using ten years of Super Bowl advertising, we analyze 280 brand-level advertising events and 17,080 daily observations of ad awareness, brand liking, brand consideration, brand purchase intention, and brand purchase. The findings show that BDM has direct positive effects on the earlier stages of the brand funnel, particularly ad awareness and brand liking. In addition, ad liking strengthens the effects of BDM on ad awareness, brand liking, and brand consideration, indicating that positive affect toward the ad amplifies the impact of communicated differentiation. Finally, BDM strengthens the relationships between consideration and purchase intention and between purchase intention and purchase, suggesting that communicated differentiation facilitates conversion across later funnel stages. These results clarify the role of ad liking in advertising effectiveness, identify BDM as an important form of diagnostic advertising content, and show how communicated differentiation influences both level and transition effects across the brand funnel.","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"1 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The foundations, evolution and promise of customer-based brand equity","authors":"Kevin Lane Keller","doi":"10.1007/s11747-026-01168-y","DOIUrl":"https://doi.org/10.1007/s11747-026-01168-y","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"41 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"AI and human designers: How consumers see the genuine care in product design as more sustainable","authors":"Barbara Duffek, Dipayan Biswas","doi":"10.1007/s11747-026-01170-4","DOIUrl":"https://doi.org/10.1007/s11747-026-01170-4","url":null,"abstract":"Across a series of studies, we find that despite AI’s potential for greater efficiency in sustainable product designs, AI-designed products are perceived by consumers as less sustainable than those designed by humans. We demonstrate that this effect is driven by a perceived lack of genuine care, defined as the emotional component believed to go into a product’s design. Since sustainability is symbolically linked to values such as love and care, the absence of human involvement undermines perceptions of sustainability. Our findings contribute to research on perceptions related to AI-designed products, sustainability marketing, and the moderating role of genuine care cues in product evaluation. We offer theoretical insights into the socially constructed perceptions related to sustainability and practical guidance for firms seeking to align AI-driven innovation with consumer expectations around sustainability.","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"39 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148408963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CMOs’ influence on data breach prevention","authors":"Amit Agarwal, Ben Lee, Shekhar Misra","doi":"10.1007/s11747-026-01162-4","DOIUrl":"https://doi.org/10.1007/s11747-026-01162-4","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"31 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148299392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Conor M. Henderson, Lena Steinhoff, Robert W. Palmatier
{"title":"Cooperation: An enduring theory of relationship marketing","authors":"Conor M. Henderson, Lena Steinhoff, Robert W. Palmatier","doi":"10.1007/s11747-026-01158-0","DOIUrl":"https://doi.org/10.1007/s11747-026-01158-0","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"16 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147756067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Youngtak M. Kim, Andrew T. Crecelius, Andrea L. Dixon, Son K. Lam
{"title":"When does past sales performance predict turnover in contemporary inside and outside sales forces?","authors":"Youngtak M. Kim, Andrew T. Crecelius, Andrea L. Dixon, Son K. Lam","doi":"10.1007/s11747-025-01138-w","DOIUrl":"https://doi.org/10.1007/s11747-025-01138-w","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"127 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2026-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147743922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}