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“Sorry about my manager”: Mitigating customer-facing adverse manager behaviors “对不起我的经理”:减轻经理面对客户的不良行为
1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-09-18 DOI: 10.1007/s11747-023-00974-y
Jeff S. Johnson
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引用次数: 1
Mindful consumption: Its conception, measurement, and implications 正念消费:它的概念、测量和含义
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-09-12 DOI: 10.1007/s11747-023-00970-2
Sharad Gupta, Jagdish Sheth
{"title":"Mindful consumption: Its conception, measurement, and implications","authors":"Sharad Gupta, Jagdish Sheth","doi":"10.1007/s11747-023-00970-2","DOIUrl":"https://doi.org/10.1007/s11747-023-00970-2","url":null,"abstract":"<p>Most traditional marketers avoid using mindful consumption (MC) despite fast-rising consumer mindfulness, MC-advocation by trade magazines, and the success of tech-savvy, MC-oriented start-ups. We identify two gaps for this divergence—varying conceptions of MC and lack of a valid MC scale. Conception clarity and a valid MC scale are important for advancing managerial practice. We first integrate current, varying conceptions to identify three MC dimensions: Awareness, Caring, and Temperance. These signify awareness of self, society, and the environment (SSE), caring for the effects of consumption on SSE, and temperance in consumption. We then develop, refine, and validate the MC scale using 10 studies. We also assess the MC nomological network and scale robustness across genders, ages, occupations, and incomes. Marketers can use MC scale for product innovation, differentiation, and diversification. Policymakers can use this to nudge people towards MC-oriented sustainable behavior. This research opens multiple avenues for future research.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"14 7","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50167024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service strategy’s effect on firm performance: A meta-analysis of the servitization literature 服务策略对企业绩效的影响:服务化文献的元分析
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-09-05 DOI: 10.1007/s11747-023-00971-1
Ashkan Faramarzi, S. Worm, Wolfgang Ulaga
{"title":"Service strategy’s effect on firm performance: A meta-analysis of the servitization literature","authors":"Ashkan Faramarzi, S. Worm, Wolfgang Ulaga","doi":"10.1007/s11747-023-00971-1","DOIUrl":"https://doi.org/10.1007/s11747-023-00971-1","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44699403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Disposal-based scarcity: How overstock reduction methods influence consumer brand perceptions and evaluations 基于处置的稀缺性:库存减少方法如何影响消费者的品牌认知和评价
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-09-01 DOI: 10.1007/s11747-023-00969-9
Oanh Dinh Yen Nguyen, Tania Bucic, L. Ngo, H. Oppewal
{"title":"Disposal-based scarcity: How overstock reduction methods influence consumer brand perceptions and evaluations","authors":"Oanh Dinh Yen Nguyen, Tania Bucic, L. Ngo, H. Oppewal","doi":"10.1007/s11747-023-00969-9","DOIUrl":"https://doi.org/10.1007/s11747-023-00969-9","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43178285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Achieving social and economic sustainability through innovations in transformative services: A case of healthcare organizations in an emerging market 通过变革性服务的创新实现社会和经济可持续性：以新兴市场的医疗保健组织为例
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-21 DOI: 10.1007/s11747-023-00968-w
Amalesh Sharma, S. B. Borah, A. C. Moses
{"title":"Achieving social and economic sustainability through innovations in transformative services: A case of healthcare organizations in an emerging market","authors":"Amalesh Sharma, S. B. Borah, A. C. Moses","doi":"10.1007/s11747-023-00968-w","DOIUrl":"https://doi.org/10.1007/s11747-023-00968-w","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43041842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Making new enemies: How suppliers’ digital disintermediation strategy shifts consumers’ use of incumbent offerings 制造新的敌人:供应商的数字去中介策略如何改变消费者对现有产品的使用
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-21 DOI: 10.1007/s11747-023-00963-1
Nico Schauerte, Ricarda Schauerte, Maren Becker, T. Hennig-Thurau
{"title":"Making new enemies: How suppliers’ digital disintermediation strategy shifts consumers’ use of incumbent offerings","authors":"Nico Schauerte, Ricarda Schauerte, Maren Becker, T. Hennig-Thurau","doi":"10.1007/s11747-023-00963-1","DOIUrl":"https://doi.org/10.1007/s11747-023-00963-1","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43586326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leveraging B2B field service technicians as a “second sales force”: How service situations affect selling activity and success 利用B2B现场服务技术人员作为“第二销售力量”:服务情况如何影响销售活动和成功
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-19 DOI: 10.1007/s11747-023-00964-0
Manuel Berkmann, Maik Eisenbeiss, W. Reinartz, Nico Schauerte
{"title":"Leveraging B2B field service technicians as a “second sales force”: How service situations affect selling activity and success","authors":"Manuel Berkmann, Maik Eisenbeiss, W. Reinartz, Nico Schauerte","doi":"10.1007/s11747-023-00964-0","DOIUrl":"https://doi.org/10.1007/s11747-023-00964-0","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49139568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Product recall effectiveness and consumers’ participation in corrective actions 产品召回的有效性和消费者参与纠正措施
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-19 DOI: 10.1007/s11747-023-00967-x
Sascha Raithel, Stefan J. Hock, Alexander Mafael
{"title":"Product recall effectiveness and consumers’ participation in corrective actions","authors":"Sascha Raithel, Stefan J. Hock, Alexander Mafael","doi":"10.1007/s11747-023-00967-x","DOIUrl":"https://doi.org/10.1007/s11747-023-00967-x","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42234025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Stick to my guns: he impact of crowding on consumers’ responsiveness to sale promotions 坚持我的观点：拥挤对消费者对促销反应的影响
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-09 DOI: 10.1007/s11747-023-00966-y
Linying Fan, Zhongqiang Huang, X. Chu, Yuwei Jiang
{"title":"Stick to my guns: he impact of crowding on consumers’ responsiveness to sale promotions","authors":"Linying Fan, Zhongqiang Huang, X. Chu, Yuwei Jiang","doi":"10.1007/s11747-023-00966-y","DOIUrl":"https://doi.org/10.1007/s11747-023-00966-y","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43799194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer behavior across competitive loyalty programs 竞争忠诚度计划中的客户行为
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-08-08 DOI: 10.1007/s11747-023-00965-z
F. Khodakarami, J. Andrew Petersen, R. Venkatesan
{"title":"Customer behavior across competitive loyalty programs","authors":"F. Khodakarami, J. Andrew Petersen, R. Venkatesan","doi":"10.1007/s11747-023-00965-z","DOIUrl":"https://doi.org/10.1007/s11747-023-00965-z","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49603272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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