Journal of the Academy of Marketing Science最新文献

筛选
英文 中文
How do firms value sales career paths? 公司如何评价销售职业道路?
IF 9.5 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2024-01-01 Epub Date: 2023-06-17 DOI: 10.1007/s11747-023-00952-4
Ali Reza Keshavarz, Dominique Rouzies, Francis Kramarz, Bertrand Quelin, Michael Segalla
{"title":"How do firms value sales career paths?","authors":"Ali Reza Keshavarz, Dominique Rouzies, Francis Kramarz, Bertrand Quelin, Michael Segalla","doi":"10.1007/s11747-023-00952-4","DOIUrl":"10.1007/s11747-023-00952-4","url":null,"abstract":"<p><p>Sales employees can build their careers across industries, firms, and occupations. Yet it is unclear how their sales career paths affect their compensation. To assess the value of their experience, we examine the paychecks drawn by nearly 25,000 sales employees over 22 years. Consistent with our arguments, we find that firms place greater value on sales managers' experience than salespeople's, reflecting the multiplier effect attributed to managers. In particular, <i>sales occupation experience</i> seems to be the most salient type of experience for both groups, as it is fungible across industries and firms. We uncover two distinct paths in sales organizations: the salesperson's career path rewarding sales experience and another path providing promotional prospects in sales. Analyses indicate that most newly promoted sales managers have no sales experience and move laterally from other managerial positions. Implications of our findings for research and sales-compensation practice are discussed.</p><p><strong>Supplementary information: </strong>The online version contains supplementary material available at 10.1007/s11747-023-00952-4.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" ","pages":"762-788"},"PeriodicalIF":9.5,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11636709/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41823968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Diversity representation in advertising 广告中的多样性表现
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-26 DOI: 10.1007/s11747-023-00994-8
Colin Campbell, Sean Sands, Brent McFerran, Alexis Mavrommatis
{"title":"Diversity representation in advertising","authors":"Colin Campbell, Sean Sands, Brent McFerran, Alexis Mavrommatis","doi":"10.1007/s11747-023-00994-8","DOIUrl":"https://doi.org/10.1007/s11747-023-00994-8","url":null,"abstract":"<p>In this article we develop a comprehensive understanding of diverse representation in advertising. While numerous studies highlight increasing demand for diversity among some consumers, such enthusiasm is not universal. This is creating challenges for brands, some of which have faced backlash, either due to a perceived lack of authenticity in their diversity efforts or because not all consumer groups value diversity equally. Amidst these challenges, technological advancements, such as data-driven decision-making and generative AI, present both new opportunities and risks. The current literature on diverse representation in advertising, although expansive, is relatively siloed. Through a detailed eight-step process, we assess and synthesize the body of literature on diversity representation, reviewing 337 articles spanning research on age, beauty, body size, gender, LGBTQIA+ , physical and mental ability, and race and ethnicity. Our investigation offers two major contributions: a summarization of insights from the broader literature on these seven key areas of diverse representation and development of an integrated conceptual framework. Our conceptual framework details mechanisms, moderators, and outcomes that are either prevalent across the literature or can be reasonably expected to generalize across other forms of diversity. This framework not only offers a holistic perspective for academics and industry professionals but also exposes potential future research avenues.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"16 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139050895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Introducing the ARTS framework: A tool for constructive re-inquiry ARTS 框架介绍:建设性再探究工具
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-23 DOI: 10.1007/s11747-023-00996-6
Kelly Goldsmith, Jillian Hmurovic, Cait Lamberton
{"title":"Introducing the ARTS framework: A tool for constructive re-inquiry","authors":"Kelly Goldsmith, Jillian Hmurovic, Cait Lamberton","doi":"10.1007/s11747-023-00996-6","DOIUrl":"https://doi.org/10.1007/s11747-023-00996-6","url":null,"abstract":"","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"25 4","pages":"1-5"},"PeriodicalIF":18.2,"publicationDate":"2023-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139161756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How an ethos of repair shapes material sustainability in services 维修精神如何塑造服务业材料的可持续性
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-22 DOI: 10.1007/s11747-023-00993-9
D. Matthew Godfrey, Linda L. Price
{"title":"How an ethos of repair shapes material sustainability in services","authors":"D. Matthew Godfrey, Linda L. Price","doi":"10.1007/s11747-023-00993-9","DOIUrl":"https://doi.org/10.1007/s11747-023-00993-9","url":null,"abstract":"<p>Environmental sustainability requires market services to care for and respect physical materials, moving beyond a conventional customer-centric focus. This research examines how service providers can incorporate tangible objects and material processes into reparative services, which span many industries and enable material sustainability in market systems. The paper also analyzes how materiality shapes customer perceptions of reparative service processes and outcomes. An interpretive analysis of ethnographic and online review data identifies an ethos of repair shaping service processes, outcomes, and evaluations. Service providers demonstrate an ethos of repair through a sense of material empathy and through a networked understanding of how materials interact before, during, and after service processes. Tensions between the ethos of repair and a pervasive ethos of consumption shape customer evaluations of reparative services. Results have important implications for environmental sustainability. A discussion presents strategic recommendations for making, delivering, and enabling reparative service promises.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"33 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138887388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Women’s underrepresentation in business-to-business sales: Reasons, contingencies, and solutions 女性在企业对企业销售中的代表性不足:原因、突发事件和解决方案
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-07 DOI: 10.1007/s11747-023-00988-6
Aline Isabelle Lanzrath, Christian Homburg, Robin-Christopher M. Ruhnau
{"title":"Women’s underrepresentation in business-to-business sales: Reasons, contingencies, and solutions","authors":"Aline Isabelle Lanzrath, Christian Homburg, Robin-Christopher M. Ruhnau","doi":"10.1007/s11747-023-00988-6","DOIUrl":"https://doi.org/10.1007/s11747-023-00988-6","url":null,"abstract":"<p>Sales faces the second-largest gender gap of any corporate function, with women’s underrepresentation even more pronounced in business-to-business (B2B) sales and at higher hierarchical levels. Concurrently, the call for a more gender-diverse sales force is gaining momentum for social and economic reasons, moving the question of how to attract and promote women in B2B sales to the top of sales managers’ agenda. Using an inductive approach, we uncover male-centricity of communication and job structures in B2B sales as the underlying reasons deterring women from entering and advancing in B2B sales. Specifically, male-centricity implies a misfit between B2B sales and women’s self-conception and needs. By deriving contingencies of these relationships, we offer solutions to women’s underrepresentation in B2B sales by showing, for example, which sales positions are less prone to signal or create a misfit to women and what gender-inclusive resources sales departments can provide and saleswomen can build.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"29 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138544748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The greenguard effect: When and why consumers react less negatively following green product failures 绿色卫士效应:消费者在绿色产品失败后,何时以及为什么会减少负面反应
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-02 DOI: 10.1007/s11747-023-00991-x
Ali Tezer, Matthew Philp, Anshu Suri
{"title":"The greenguard effect: When and why consumers react less negatively following green product failures","authors":"Ali Tezer, Matthew Philp, Anshu Suri","doi":"10.1007/s11747-023-00991-x","DOIUrl":"https://doi.org/10.1007/s11747-023-00991-x","url":null,"abstract":"<p>This research explores consumer reactions following green product failures, identifying a novel benefit for companies selling environmentally friendly products. Across an empirical field analysis and eight controlled experiments, the authors show that consumers react less negatively to the failure of green products than conventional ones, which is referred to as the greenguard effect. The findings suggest that by <i>not</i> reacting negatively to green product failures, consumers believe they are being more prosocial, as their negative reaction may harm the success of a product that otherwise benefits the environment and society. This research contributes to the literature on green products by highlighting a novel benefit of green product attributes and demonstrating how prosocial motives influence consumer reactions to green product failures, and offers valuable insights for marketers on green product marketing.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" 46","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138481103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When feeling powerless, we crave nostalgia: The impact of powerlessness on the preference for nostalgic products 当感到无能为力时,我们渴望怀旧:无能为力对怀旧产品偏好的影响
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-12-01 DOI: 10.1007/s11747-023-00990-y
Sheng Bi, Jun Pang, Huan Chen, Andrew Perkins
{"title":"When feeling powerless, we crave nostalgia: The impact of powerlessness on the preference for nostalgic products","authors":"Sheng Bi, Jun Pang, Huan Chen, Andrew Perkins","doi":"10.1007/s11747-023-00990-y","DOIUrl":"https://doi.org/10.1007/s11747-023-00990-y","url":null,"abstract":"<p>Powerlessness is a prevalent experience in everyday life. Although research has indicated that consumption can restore a sense of power, it remains unclear how people cope with powerlessness when regaining power is impossible. We propose that in such circumstances nostalgia consumption can act as a coping strategy, and examine if so, then how and when powerlessness increases consumer preference for nostalgic products. Across eight studies (including three supplementary studies), we found that consumers preferred nostalgic products when they felt powerless more than when they felt powerful. Uncertainty about the future acted as the underlying mechanism, one that consumers could alleviate by consuming nostalgic products. When high-status and nostalgic products were both available and regaining power was therefore possible, consumers with higher self-acceptance still preferred nostalgic products, whereas ones with lower self-acceptance preferred high-status products.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":" 16","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138485640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction 与对话代理相比,说话和写作如何影响消费者的选择和选择满意度
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-11-30 DOI: 10.1007/s11747-023-00987-7
David Schindler, Tobias Maiberger, Nicole Koschate-Fischer, Wayne D. Hoyer
{"title":"How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction","authors":"David Schindler, Tobias Maiberger, Nicole Koschate-Fischer, Wayne D. Hoyer","doi":"10.1007/s11747-023-00987-7","DOIUrl":"https://doi.org/10.1007/s11747-023-00987-7","url":null,"abstract":"<p>The use of conversational agents (e.g., chatbots) to simplify or aid consumers’ purchase decisions is on the rise. In designing those conversational agents, a key question for companies is whether and when it is advisable to enable voice-based rather than text-based interactions. Addressing this question, this study finds that matching consumers’ communication modality with product type (speaking about hedonic products; writing about utilitarian products) shapes consumers’ choice and increases choice satisfaction. Specifically, speaking fosters a feeling-based verbalizing focus, while writing triggers a reason-based focus. When this focus matches consumers’ mindset in evaluating the product type, preference fluency increases, thereby enhancing choice satisfaction. Accordingly, the authors provide insights into managing interactions with conversational agents more effectively to aid decision-making processes and increase choice satisfaction. Finally, they show that communication modality can serve as a strategic tool for low-equity brands to better compete with high-equity brands.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"115 21","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138455793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Toward a theory of consumer digital trust: Meta-analytic evidence of its role in the effectiveness of user-generated content 迈向消费者数字信任理论:其在用户生成内容有效性中的作用的元分析证据
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-11-18 DOI: 10.1007/s11747-023-00982-y
Rachel E. Hochstein, Colleen M. Harmeling, Taylor Perko
{"title":"Toward a theory of consumer digital trust: Meta-analytic evidence of its role in the effectiveness of user-generated content","authors":"Rachel E. Hochstein, Colleen M. Harmeling, Taylor Perko","doi":"10.1007/s11747-023-00982-y","DOIUrl":"https://doi.org/10.1007/s11747-023-00982-y","url":null,"abstract":"<p>Consumers seek out online user-generated content to inform their purchase decisions because they perceive content created by other consumers as more believable than marketing communications. This research provides a theory of consumer digital trust in which consumer trust in user-generated content requires a digital environment that minimizes consumer suspicion of misrepresented or missing content. The theory is supported with empirical evidence from a hierarchical meta-analysis of 128 effects from 19 online platforms over 19 years (2004–2022). Account verification features, which alleviate suspicions of misrepresented content creator identities, increase the effect of user-generated content on firm performance, but content-enhancing features, such as photo filters, that can prompt suspicion of misrepresented brand experiences, weaken this link. Content-removal features that can spark speculation of missing information in content creators’ historical content and platform moderation media, which creates questions about missing content in brand conversations, weaken the influence of some user-generated content.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"85 18","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138442848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Highlighting Discrepancies in Brand Messaging Increases Social Media Engagement 突出品牌信息的差异可以提高社交媒体参与度
IF 18.2 1区 管理学
Journal of the Academy of Marketing Science Pub Date : 2023-11-13 DOI: 10.1007/s11747-023-00983-x
Todd Pezzuti
{"title":"Highlighting Discrepancies in Brand Messaging Increases Social Media Engagement","authors":"Todd Pezzuti","doi":"10.1007/s11747-023-00983-x","DOIUrl":"https://doi.org/10.1007/s11747-023-00983-x","url":null,"abstract":"<p>How can marketers increase social media engagement? This research argues that a simple adjustment to the language used in brand messaging can help. Specifically, that marketers can increase social media engagement by using language that directs the attention of consumers to a discrepancy. A field study that analyzed the text of brand messages across 17 product categories found that consumers are more likely to interact with brands when their messages include words that direct attention to discrepancies between actual and desired states (e.g., words such as <i>could</i>, <i>should</i>, <i>wish</i>, <i>want</i>, and <i>lacking</i>). Controlled experiments reveal the mechanism underlying this effect. Specifically, that using language that directs attention to a discrepancy about the self makes messages seem more relevant, which, in turn, increases the likelihood that consumers will interact with the brand. This type of language is especially effective at making messages seem more relevant (and hence more engaging) among consumers that feel like they lack personal control in their lives. These findings provide marketers with a simple, yet theoretically-grounded technique for engaging more consumers with their brand messaging.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"30 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91398699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信