{"title":"Impact of service quality on Loyalty & Mediating role of Trust: An empirical investigation of Restaurants","authors":"Fiza Amjad, S. Baig, K. Jamil, Asma Amjad","doi":"10.22610/JEVR.V8I4.2156","DOIUrl":"https://doi.org/10.22610/JEVR.V8I4.2156","url":null,"abstract":"Study was conducted to investigate the relationship between service quality, trust and loyalty. The trust is mediating between service quality and loyalty. Service quality provided to the customer is responsibility of the restaurants. Using a convenient sampling data was collected from consumers. Service quality positively associated with trust and loyalty and trust is also positively linked with loyalty and mediates the relationship between service quality and loyalty according to our finding. This article helps the organizations to understand the importance of service quality provide and how consumers become loyal to the organization. Customer retention is higher and profitability is greater for the business over the long period of time.","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114535354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Mathematics and Physical Science on Matriculants’ Overall Performances: Analysis Using Multilevel Model","authors":"M. Letsoalo","doi":"10.22610/JEVR.V8I4.2158","DOIUrl":"https://doi.org/10.22610/JEVR.V8I4.2158","url":null,"abstract":"","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"184 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132556309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Skill Development Policies in India: Implications and Challenges","authors":"Harshil Sharma","doi":"10.22610/JEVR.V8I4.2159","DOIUrl":"https://doi.org/10.22610/JEVR.V8I4.2159","url":null,"abstract":" India which is moving through ‘demographic dividend’ and wants to achieve tag of ‘knowledge based economy’ need to invest in skill formation and developing educated and skilled workforce. This article will begin by broad overview of education and critical evaluation of current skill development policies at school and vocational level. There would be a brief discussion on role played by private sector in training of workforce in India and what are challenges faced by employers and employees and where lies the conflict of interest. After that in concluding section the major problems will be combined together to come out with the broad basic reason for the failure of such policies and conclude by scrutinizing what can be done in future to bridge the gap between educated and employed. Policy approach to skill development is supply driven and less attention is paid to demand side factors. Study recommends creating national training funds which can be used to collect levies from organized and large firms to be used for skill development of the informal sector. Levy based financing can help in solving problem of free rider and moral hazard as is held by the private sector. Study also recommends making vocational education compulsory from 8th standard and bridging the wide gap that exists in Indian labor market between ‘educated’ and ‘employable’. ","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124996897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Halalisani Victor Mlambo, Mduduzi V. Hlongwa, M. A. Mubecua
{"title":"The Provision of Free Higher Education in South Africa: A Proper Concept or a Parable?","authors":"Halalisani Victor Mlambo, Mduduzi V. Hlongwa, M. A. Mubecua","doi":"10.22610/JEVR.V8I4.2160","DOIUrl":"https://doi.org/10.22610/JEVR.V8I4.2160","url":null,"abstract":"The provision of free-higher education is one of the most debated issues in South Africa today. The issue of free-higher education has drawn many commentators from sectors such as the media, business and within the political dominions. The main argument is where will the money to fund free-higher education will come from, whether the provision of free-higher education in South Africa is a proper concept or just a parable and also the terms of reference with regards to the provision of free-higher education in the country. By strictly examining the available and relevant literature on the concept of free-higher education in South Africa, the study was able to comprehensively understand the dynamics, implications and probability of providing free-higher education. Infrastructure challenges and economic growth are undoubtedly the major factors hindering the country from providing free-higher education, and unfortunately, with the government already forging ahead with implementing free-higher education without a proper and extensive feasibility study, the hasty implementation of free-higher education will have devastating implications for growth and service delivery in the country.","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133927102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Awarded with Economic Growth, from Weak to Strong Patent Legislation: Legal Study with Regard to China","authors":"S. Naeeni","doi":"10.22610/JEVR.V8I3.1988","DOIUrl":"https://doi.org/10.22610/JEVR.V8I3.1988","url":null,"abstract":"","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123249214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Interaction between Service Quality and Students Satisfaction","authors":"Sheikh Aftab Ahmad","doi":"10.22610/JEVR.V8I3.1991","DOIUrl":"https://doi.org/10.22610/JEVR.V8I3.1991","url":null,"abstract":"","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126078047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An Exploration of Experiences and Academic Challenges of African Female Student at University of Zululand, South Africa (UNIZULU)","authors":"A. Tewari","doi":"10.22610/jevr.v8i3.1992","DOIUrl":"https://doi.org/10.22610/jevr.v8i3.1992","url":null,"abstract":"","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133696350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Realigning Vocational Skills for Employment and Self Employment of Hearing- Impaired Youths: The Case of Masvingo-Peri Urban","authors":"Chenjerai Muwaniki, Patricia Muvirimi","doi":"10.22610/jevr.v8i3.1990","DOIUrl":"https://doi.org/10.22610/jevr.v8i3.1990","url":null,"abstract":": The study sought to investigate the prospects of equipping hearing impaired youths in peri-urban Masvingo District with skills for employment and self-employment in view of the economic crisis in Zimbabwe. The study used the Human Capital Theory as the theoretical framework. A case study research design was used. Data was collected through semi-structured interviews of eight purposefully selected hearing impaired vocational graduates as well as four key informant interviews with lecturers at the special school. Observations were also done to augment data from the interviews. Thematic analysis was used in analysing the data. The study revealed that the hearing-impaired graduates acquired technical and vocational and skills at the special school. However, despite the high skill levels, they were not being utilised for their livelihoods. Instead of utilising their technical and vocational skills, most of the graduates were engaged in self initiated micro-entrepreneurial activities such as street vending. The major challenges to employment and self-employment included lack of capital, communication barriers and lack of representation and clear policy. The study recommends the realignment of vocational skills with the reality in which hearing impaired graduates experience daily to focus more on entrepreneurship and community development in view of a weak economy which makes employment and self-employment difficult to achieve.","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132505710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technical Vocational Education Training Institute Curriculum Development in Ethiopia","authors":"Lemecha Geleto Wariyo","doi":"10.22610/JEVR.V8I3.1989","DOIUrl":"https://doi.org/10.22610/JEVR.V8I3.1989","url":null,"abstract":"Ethiopian TVET curriculum development process follows similar procedures with different competency based TVET curriculum development processes in some countries. Ethiopia mainly adopted its current TVET curriculum experiences from countries such as Australia and Philippines. Depending on the trends of these countries, the new Ethiopian TVET strategy has decentralized the preparation of curricular materials to the institutions that deliver training. The problem may limit the current competency based TVET curriculum in Ethiopia is lack of knowledge and experience to develop the curriculum at the local level in this decentralized responsibility to develop the curriculum at TVET institutions. In addition to the problem of decentralization, the continuous change made in the occupational standards is another challenge in the effective implementation of the reformed TVET approach. While TVET institutions have set themselves and started to provide training in certain occupational standards disseminated, the Ministry of Education in the mean time updates or replaces those occupational standards with the new ones. This has created resource wastage and grievance at institutions, management instructors and students.","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121532207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Competitive Positioning of a Higher Education Institution in Zambia: The Case of ZCAS","authors":"Kelvin Mukolo Kayombo, S. Carter","doi":"10.22610/JEVR.V8I2.1858","DOIUrl":"https://doi.org/10.22610/JEVR.V8I2.1858","url":null,"abstract":": This study was the second phase of a larger research project that was designed to identify and measure a higher education institution’s brand in Zambia in order to ascertain areas for strengthening the brand’s competitive position. The objectives of this conjoint study were twofold: firstly, to identify the current position of the ZCAS brand as a case study and secondly, to establish the current position of the ZCAS brand relative to its higher education (HE) competitors in Zambia. This quantitative study involved administering a conjoint questionnaire to 110 first year students in ZCAS and 280 first year students in seven universities in the country. The 19 branding elements identified in the initial qualitative stage of the project were aggregated into five principal branding factors using Atlas.ti’s co-occurrence tools to facilitate this conjoint study. These five principal branding attributes are teaching quality, fees, course availability, learning environment and employability. The study revealed that ZCAS has a fairly strong brand position in the Zambian HE sector because the most important elements in its brand model, i.e. course availability, teaching quality and facilities are also the premier brand dimensions in the market. The study also revealed that ZCAS needs to reposition itself away from the competition in order to occupy a more favorable position in the minds of its prospective and existing customers. Accordingly, the study recommends that ZCAS increases its course offerings and collaborates with universities in the region. ZCAS should also consider setting up a quality assurance unit to foster quality in the institution. This study adds to the increasing body of knowledge on HE branding, particularly in developing countries, by developing and then testing a brand orientation model for the Zambian HE market.","PeriodicalId":168585,"journal":{"name":"Journal of Education and Vocational Research","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121279088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}