Journal of Multidisciplinary Academic Tourism最新文献_第4页

How a group service failure at a restaurant turns into an individual dissatisfaction? A scenario-based experiment 餐厅集体服务的失败如何演变成个人的不满意?基于场景的实验

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-12-30 DOI: 10.31822/jomat.802758

O. Güler, A. Çakici

{"title":"How a group service failure at a restaurant turns into an individual dissatisfaction? A scenario-based experiment","authors":"O. Güler, A. Çakici","doi":"10.31822/jomat.802758","DOIUrl":"https://doi.org/10.31822/jomat.802758","url":null,"abstract":"When it comes to service failures, restaurants are one of the most experienced one in the tourism and hospitality businesses. High level of service interaction and presence of other consumers in a groups of different size make the failures more complicate. Customers whose service expectation is not meet inform other group members through their negative emotions and may lead to a similar change in the emotions of others. Therefore, dealing with service failure requires more inclusive perspective. In this context, the main purpose of this research is to understand the relationship between service failure and dissatisfaction from the point of group service interaction. To that end, this study aims to investigate the effect of the negative emotions and emotional contagion on the perceived service failure and dissatisfaction. To collect data scenario-based experiment was applied through both online and face to face survey. Based on 1437 scenario based questionnaire structural equation modeling analysis was performed. Results show that the dominant factor effecting their service failure perception is the feeling of disappointment rather than anger in group failures. Emotional contagion is also effective on service failure perception. Neither negative emotions nor contagion has direct effect on dissatisfaction. That is, consumers’ dissatisfaction feelings occur if they support their emotional reactions with their cognitive assessments of service failure.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128131481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable tourism community: A case study of İstanbul 可持续旅游社区:以İstanbul为例

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-12-30 DOI: 10.31822/jomat.739909

Cumhur Olcar

引用次数: 2

Between formality and effectiveness: The dynamics of social participation in the political cycle of a tourism management council in Juiz de Fora/MG 形式与有效性之间:Juiz de Fora/MG旅游管理委员会政治周期中社会参与的动态

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-12-30 DOI: 10.31822/jomat.706073

T. Pimentel, F. Carvalho, M. Oliveira, Eliza Feres de Lima Moura

引用次数: 1

The Nature of Tourism and Tourists/Pilgrims’ Inflow in Uttarakhand Himalaya 北阿坎德邦喜马拉雅地区旅游性质与游客/朝圣者流入

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-09-16 DOI: 10.31822/jomat.731386

V. Sati

{"title":"The Nature of Tourism and Tourists/Pilgrims’ Inflow in Uttarakhand Himalaya","authors":"V. Sati","doi":"10.31822/jomat.731386","DOIUrl":"https://doi.org/10.31822/jomat.731386","url":null,"abstract":"The Uttarakhand Himalaya is bestowed with numerous places of tourists/pilgrims' interest. Mainly four types of tourism are practiced – natural, cultural (pilgrimage), wildlife/park, and adventurer tourism. This paper examines the nature of tourism and tourists/pilgrims’ inflow in the natural locales, pilgrimages, and administrative towns/cities in the Uttarakhand Himalaya. Data on tourists/pilgrims’ inflow in these tourist places and pilgrimages (2000-2018) were gathered from the Uttarakhand Tourism Development Council, Uttarakhand. The data were analyzed based on three types of places of tourists/pilgrims' interest. The paper is divided into three sub-sections – trends of tourists/pilgrims’ inflow (domestic and foreign) in all the places, domestic/foreign tourists’ inflow in the natural locales/administrative towns/cities, and pilgrims’ inflow (domestic and foreign) in the highland and the valleys pilgrimages. It has been observed that pilgrims’ inflow is higher in the pilgrimages than the tourists’ inflow in the natural locales and administrative towns/cities. Further, the two pilgrimages of the river valley – Rishikesh and Haridwar received more than 50% pilgrims during the period 2000-2018. The author observed that the trend of tourists/pilgrims’ inflow is not uniformed in all the tourists/pilgrims destinations. It has been observed that natural disasters, inaccessibility, and lacking infrastructural facilities have influenced the tourists/pilgrims’ in flow in the Uttarakhand Himalaya.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132434966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Vandalism problem in tourism and solution proposals: The case of Nevşehir 旅游中的破坏行为问题及解决建议:以尼泊尔为例

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-08-30 DOI: 10.31822/jomat.706294

I. Yılmaz, Gülsüm Tabak, A. Samur

{"title":"Vandalism problem in tourism and solution proposals: The case of Nevşehir","authors":"I. Yılmaz, Gülsüm Tabak, A. Samur","doi":"10.31822/jomat.706294","DOIUrl":"https://doi.org/10.31822/jomat.706294","url":null,"abstract":"The aim of this study is to examine the phenomenon of vandalism with in the scope of tourism, to reveal the vandal event soccurring in Nevsehir Province with pictures and interview sand to develop solutions for its prevention. Within the scope of the study, literature review conducted by the researcher and then the damages caused by vandalism to the environment were tried to reveal by the help of the photographs taken in certain parts of Nevsehir. In the study, primary data were obtained from the interview with three district mayors and two non-governmental organizations (NGO) representatives. In the analysis of the collected data, descriptive analysis method, which is one of the qualitative research analysis techniques, was preferred. According to the primary and secondary data obtained, it was concluded that vandalism incidents were wide spread in Nevsehir province and that these behaviors caused serious damage to natural and historical artifacts. Another noteworthy result is that there are problems in taking the necessary measures due to the confusion of authority stemming from the presence of more than one institution in decision-making position.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133530397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Customer Representatives’ Competence Of Call Center Employees: An Exploratory Study 呼叫中心员工客户代表胜任力的探索性研究

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-07-31 DOI: 10.31822/jomat.671224

Murat Nazli

引用次数: 0

Relationship between Destination Image Change and Behavioral Intention: A Study on Cappadocia Hot Air Balloon Experience 目的地形象变化与行为意向的关系——基于卡帕多西亚热气球体验的研究

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-07-30 DOI: 10.31822/jomat.709096

Akın Özen

{"title":"Relationship between Destination Image Change and Behavioral Intention: A Study on Cappadocia Hot Air Balloon Experience","authors":"Akın Özen","doi":"10.31822/jomat.709096","DOIUrl":"https://doi.org/10.31822/jomat.709096","url":null,"abstract":"This study aims to determine the effect of tourists’ experiences on the change in the image of Cappadocia and the intention of suggesting it to others by the impact of experiences of tourists participating in hot air balloon tours in Cappadocia region. Study universe consists of local and foreign visitors coming to Cappadocia Region. Easy sampling method from non-incidental sampling methods was preferred in the study. The sample consisted of 406 visitors who visited Cappadocia Region and attended hot air balloon tours. According to empirical research findings, it was determined that the value of the hot air balloon experience, and dimensions of memory, entertainment, aesthetics and education have a meaningful and powerful effect on the change of the image of Cappadocia. This change in the image of Cappadocia has the same effect on behavioral intentions. With reference to research findings, it can be said that Cappadocia has a strategic role in the promotion of the hot air ballooning destination, image formation and even positive change of such image. It is recommended that the stakeholders responsible for destination marketing use this role of hot air ballooning to create a competitive advantage.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115844507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Cash Flow Based Financial Performance of Borsa İstanbul Tourism Companies by Entropy-MAIRCA Integrated Model 基于现金流的Borsa İstanbul旅游企业财务绩效的熵- mairca集成模型

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-07-30 DOI: 10.31822/jomat.742022

Fatih Günay, F. Ecer

{"title":"Cash Flow Based Financial Performance of Borsa İstanbul Tourism Companies by Entropy-MAIRCA Integrated Model","authors":"Fatih Günay, F. Ecer","doi":"10.31822/jomat.742022","DOIUrl":"https://doi.org/10.31822/jomat.742022","url":null,"abstract":"The cash flow of a company is a key element for the firm value. The firm value of a company is depending largely on the ability to generate cash flows. In other words, a company’s firm value is calculated by using cash flows. Financial performance analysis helps companies in effective decision-making, planning, and auditing functions. Traditional ratio analysis uses the statement of financial position (balance sheet) and the profit and loss statement (income statement) to measure financial performance. However, the income statement of a company just shows the accounting profits. Depending on this, traditional ratios can sometimes be over or underestimated on measuring financial performances. To provide a better picture of a company’s financial strength and measure sensitive financial performance cash flow ratios were suggested instead of traditional ratios. Within this context, the aim of this study is to measure and compare the financial performance of Borsa Istanbul tourism companies with the use of cash flow based ratios. Ten tourism companies listed on BIST were evaluated by the Entropy-MAIRCA hybrid model. To achieve this, cash flow based eleven ratios were calculated within the indicators of liquidity, efficiency, profitability, and solvency (leverage). To calculate ratios a-year balance sheet, additionally, income statement and cash flow statement table gathered from Public Disclosure Platform. Findings of the Entropy method showed that the most important criteria were cash ratio, cash to sales, and cash to long term debts. According to the ranking results obtained by the MAIRCA method, the best tourism company is E. It was followed by G and D.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123958312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 19

A Retrospective Analysis: 1996 Atlanta Summer Olympics and Lessons for Future Olympic Cities 1996年亚特兰大夏季奥运会回顾分析及对未来奥运城市的启示

Journal of Multidisciplinary Academic Tourism Pub Date : 2020-07-15 DOI: 10.31822/jomat.656291

Tuna Batuhan

{"title":"A Retrospective Analysis: 1996 Atlanta Summer Olympics and Lessons for Future Olympic Cities","authors":"Tuna Batuhan","doi":"10.31822/jomat.656291","DOIUrl":"https://doi.org/10.31822/jomat.656291","url":null,"abstract":"This paper examines the rationale of the 1996 Summer Olympics bid of Atlanta and provides a retrospective analysis of the short- and long-term impacts of the Olympic Games. Olympics provided a means to facilitate the primacy of downtown Atlanta and this new strategy was partially successful mainly because of other external factors. The elites of downtown Atlanta seized the opportunity presented by a potential Olympic hosting in Atlanta to make promises and implement a vision that revitalizes certain downtown areas. Atlanta’s Olympic strategy gave positive results in the short-run, however did not help to increase the primacy of downtown Atlanta in the long term due to short-term focused strategies, prioritizing regional issues and shifting focus of business elites to regional growth. Atlanta’s Olympic planning practice mostly benefited the business interests while the desires and needs of the residents mostly disregarded, mainly because of the privately-lead planning initiatives. Atlanta Olympic planning practice showed that privatization of the Olympic planning results in limited effects in urban transformation. This paper concludes that the Olympics is not a “one-fits-all approach” for host cities, thus the outcomes differ from city to city mainly because of the different objectives, politics, and culture of each city.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123466624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Investigation on the relationship Of service Quality On Tourist Satisfaction and Loyalty: Case Study of Ardabil County 服务质量对游客满意度和忠诚度的影响研究——以阿达比尔县为例

Journal of Multidisciplinary Academic Tourism Pub Date : 2019-07-31 DOI: 10.31822/JOMAT.535199

R. Naghizadeh

{"title":"Investigation on the relationship Of service Quality On Tourist Satisfaction and Loyalty: Case Study of Ardabil County","authors":"R. Naghizadeh","doi":"10.31822/JOMAT.535199","DOIUrl":"https://doi.org/10.31822/JOMAT.535199","url":null,"abstract":"The objective of this study is to investigate tourist᾿ satisfaction of the Ardabil County tourism Service Quality using KANO model. In this case, Ardabil County was chosen as a distination (Ardabil County covers an area 3810 km2 in the north west of Iran). In order to assessment of tourist satisfaction of the Ardabil County tourism Service Quality, using KANO model,Guestionnaire as survey instrument, was used. The validity and reliability of the survey was based on content validity, and Cronbach᾿s Alpha value in SPSS Version 20. In total, 384 by sampling method were distributed among tourists in the summer. Evaluation of tourist᾿ satisfaction in KANO model also indicated the tourists from One Dimensional with satisfaction coefficient (0.731) are the most satisfaction. Also the least amount of tourists' satisfaction fom Ardabil County tourism Services Quality is related to Basic needs with satisfaction coefficient (0.337). Moreover, the results signified the Ardabil County tourism Service Quality affect positively and significantly touriists᾿satisfaction. Furthermore, this study is presented the change in strategies investors, attendants and markers to planning for increasing the tourists satisfaction in the Ardabil County.","PeriodicalId":164778,"journal":{"name":"Journal of Multidisciplinary Academic Tourism","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124144315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4