{"title":"From Whence to Where in Service Science: A Perspective on the Field","authors":"Janet R. Mccoll-Kennedy","doi":"10.1007/978-3-319-98512-1_32","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_32","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"58 36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133489781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions","authors":"A. Strong, R. Verma","doi":"10.1007/978-3-319-98512-1_9","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_9","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128674869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Luna An, Mallika Machra, A. Moser, Sanja Simonovikj, R. Larson
{"title":"Queues in Service Systems: Some Unusual Applications","authors":"Luna An, Mallika Machra, A. Moser, Sanja Simonovikj, R. Larson","doi":"10.1007/978-3-319-98512-1_15","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_15","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133433049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service Economies and Complexity","authors":"Benoît Desmarchelier","doi":"10.1007/978-3-319-98512-1_31","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_31","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"42 9","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120835820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Sangiorgi, F. Lima, L. Patrício, M. Joly, Cristina Favini
{"title":"A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective","authors":"D. Sangiorgi, F. Lima, L. Patrício, M. Joly, Cristina Favini","doi":"10.1007/978-3-319-98512-1_7","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_7","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123885495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Population Health as a Network of Services: Integration of Health, Education, and Social Services","authors":"W. Rouse, Kara Pepe, M. Johns","doi":"10.1007/978-3-319-98512-1_26","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_26","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133612218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service as Intersubjective Struggle","authors":"Yutaka Yamauchi","doi":"10.1007/978-3-319-98512-1_36","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_36","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"32 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130771473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Samuelsson, Lars Witell, P. Gottfridsson, Mattias Elg
{"title":"Incremental and Radical Service Innovation in Healthcare","authors":"P. Samuelsson, Lars Witell, P. Gottfridsson, Mattias Elg","doi":"10.1007/978-3-319-98512-1_27","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_27","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"121 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116618275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Christoph F. Breidbach, Michael J. Davern, G. Shanks, Ida Asadi-Someh
{"title":"On the Ethical Implications of Big Data in Service Systems","authors":"Christoph F. Breidbach, Michael J. Davern, G. Shanks, Ida Asadi-Someh","doi":"10.1007/978-3-319-98512-1_29","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_29","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122714921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}