发布求助
文献互助 智能选刊 最新文献

Handbook of Service Science, Volume II最新文献

筛选
英文 中文
Customer Experience Analytics: Dynamic Customer-Centric Model 客户体验分析:以客户为中心的动态模型
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_10
Mohamed Zaki, A. Neely
{"title":"Customer Experience Analytics: Dynamic Customer-Centric Model","authors":"Mohamed Zaki, A. Neely","doi":"10.1007/978-3-319-98512-1_10","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_10","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116985902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem 社会物质实践中的创新:医疗生态系统中的物联网案例
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_23
C. Mele, Tiziana Russo-Spena
{"title":"Innovation in Sociomaterial Practices: The Case of IoE in The Healthcare Ecosystem","authors":"C. Mele, Tiziana Russo-Spena","doi":"10.1007/978-3-319-98512-1_23","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_23","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116456340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences 顾客在服务中接受人工智能:理解前因和后果
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_5
Amy L. Ostrom, Darima Fotheringham, M. J. Bitner
{"title":"Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences","authors":"Amy L. Ostrom, Darima Fotheringham, M. J. Bitner","doi":"10.1007/978-3-319-98512-1_5","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_5","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133479417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 73
Designing Service Systems to Enhance Perceived Decision Control 设计服务系统以增强感知决策控制
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_3
S. Dasu, Alexandra Brunner-Sperdin
{"title":"Designing Service Systems to Enhance Perceived Decision Control","authors":"S. Dasu, Alexandra Brunner-Sperdin","doi":"10.1007/978-3-319-98512-1_3","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_3","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129964419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Visualizing and Improving Service Processes with PCN Analysis 利用PCN分析可视化和改进服务流程
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_19
Scott E. Sampson
{"title":"Visualizing and Improving Service Processes with PCN Analysis","authors":"Scott E. Sampson","doi":"10.1007/978-3-319-98512-1_19","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_19","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127839251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Future of Service Systems: From Synergetics to Multi-Sided Platforms 服务系统的未来:从协同到多方平台
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_11
Jennifer Chandler
{"title":"The Future of Service Systems: From Synergetics to Multi-Sided Platforms","authors":"Jennifer Chandler","doi":"10.1007/978-3-319-98512-1_11","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_11","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"104 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131600929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Clarifying the Concept of Smart Service System 厘清智能服务系统的概念
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_16
Chiehyeon Lim, P. Maglio
{"title":"Clarifying the Concept of Smart Service System","authors":"Chiehyeon Lim, P. Maglio","doi":"10.1007/978-3-319-98512-1_16","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_16","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127755244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 22
Toward the Service Science of Education 走向教育的服务科学
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_24
O. Pavlov, F. Hoy
{"title":"Toward the Service Science of Education","authors":"O. Pavlov, F. Hoy","doi":"10.1007/978-3-319-98512-1_24","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_24","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116137623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments 利用员工集体智慧进行服务创新:理论与工具
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_12
Niels Feldmann, H. Fromm, G. Satzger, Ronny Schüritz
{"title":"Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments","authors":"Niels Feldmann, H. Fromm, G. Satzger, Ronny Schüritz","doi":"10.1007/978-3-319-98512-1_12","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_12","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"355 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122800969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services 利用大数据平台技术和分析增强智慧城市交通服务
Handbook of Service Science, Volume II Pub Date : 2018-10-17 DOI: 10.1007/978-3-319-98512-1_25
R. Qiu, Tianhai Zu, Y. Qian, Lawrence L. Qiu, Y. Badr
{"title":"Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services","authors":"R. Qiu, Tianhai Zu, Y. Qian, Lawrence L. Qiu, Y. Badr","doi":"10.1007/978-3-319-98512-1_25","DOIUrl":"https://doi.org/10.1007/978-3-319-98512-1_25","url":null,"abstract":"","PeriodicalId":161829,"journal":{"name":"Handbook of Service Science, Volume II","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130927014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信