Journal of Marketing最新文献

EXPRESS: In-Store Advertising with Digital Signage EXPRESS：店内广告与数字标牌

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-06-09 DOI: 10.1177/00222429251351578

Dennis Herhausen, David de Jong, Dhruv Grewal

{"title":"EXPRESS: In-Store Advertising with Digital Signage","authors":"Dennis Herhausen, David de Jong, Dhruv Grewal","doi":"10.1177/00222429251351578","DOIUrl":"https://doi.org/10.1177/00222429251351578","url":null,"abstract":"Digital signage at the point of sale is emerging as a significant revenue source for retailers and a growing advertising platform for manufacturing brands. Yet, empirical research on its effectiveness remains limited. This study leverages a novel technology and field experimental data spanning 237 advertising campaigns and 30 million shoppers to fill this gap. We find that digital signage increases the likelihood of purchasing featured products by 8.1%. This effect is amplified for hedonic, novel, and low-priced products, as well as for popular brands. It is also stronger on weekends, later in the day, during favorable weather, in crowded stores, for emotional advertising messages, and in the absence of concurrent promotional cues. The impact of digital signage further increases when it is placed in close proximity to the advertised product. Unlike price promotions, digital signage does not affect spending for those who purchase the products. Notably, exposure to digital signage also boosts sales of other products from the same brand and within the same category, without causing purchase acceleration—indicating that it drives incremental consumption. These findings offer new insights into the efficacy of in-store advertising with digital signage and provide actionable guidance for optimizing its use.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"17 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144238103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: The Rise of Broadband and the Retail Landscape: Evidence from Consumer Packaged Goods 宽带的兴起和零售格局：来自包装消费品的证据

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-06-09 DOI: 10.1177/00222429251351859

Uyen Tran

{"title":"EXPRESS: The Rise of Broadband and the Retail Landscape: Evidence from Consumer Packaged Goods","authors":"Uyen Tran","doi":"10.1177/00222429251351859","DOIUrl":"https://doi.org/10.1177/00222429251351859","url":null,"abstract":"The proliferation of broadband internet has sparked concerns about the future of brick-and-mortar retail. I explore consumer behavior in the US consumer packaged goods (CPG) sector during broadband’s proliferation from 2004 to 2019. Using household panel and retail scanner data covering more than 40,000 brands in 900 categories, I analyze nine household and retailer outcomes: brands purchased, trips taken, retailers visited, offline spending, any online spending, online spending share, prices, price dispersion, and demand elasticities. I combine US Census and FCC data to track the rollout of broadband. In contrast to established notions that broadband adoption would rapidly transform shopping behaviors in this period, my findings reveal a more nuanced and gradual pattern of change. Exploiting geographic variation in broadband growth, I find economically modest average effects with significant heterogeneity by age and household income. The analysis reveals generational differences, sharp declines in brick-and-mortar shopping among younger consumers counterbalanced by relative stability in larger older cohorts. In short, this paper finds that broadband access drove a gradual evolution in consumer behavior, rather than a dramatic upheaval.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"41 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144238067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: The Impact of Ad Length on Ad Effectiveness: Do Micro Ads Work? 快报：广告长度对广告效果的影响：微广告有效吗？

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-06-05 DOI: 10.1177/00222429251350657

Beth L. Fossen, Philip Kim, Inyoung Chae

{"title":"EXPRESS: The Impact of Ad Length on Ad Effectiveness: Do Micro Ads Work?","authors":"Beth L. Fossen, Philip Kim, Inyoung Chae","doi":"10.1177/00222429251350657","DOIUrl":"https://doi.org/10.1177/00222429251350657","url":null,"abstract":"As media viewers shift expectations toward content and ads, advertisers are increasingly exploring micro ads. Yet, limited research has examined micro ads, especially on TV. This research uses a multimethod approach to investigate micro ad effectiveness on behavioral outcomes and, more broadly, provide insights into the relationship between ad length and ad effectiveness in the current media landscape. Analyzing observational data on retailers’ TV advertising, web traffic, and online sales, the authors find that micro ads spur more immediate web traffic than longer ads. Micro and non-micro ads exhibit similar direct impacts on online sales, but micro ads can indirectly increase online sales more by driving increased traffic. Results from a field experiment using social media ads corroborate these findings, showing that micro ads outperform non-micro ads in driving web traffic and social media engagement. The analyses suggest that viewer impatience for longer ads may be a plausible mechanism that explains why micro ads see increased effectiveness. The findings offer timely insights for advertisers and ad platforms seeking economical, attractive ad inventory.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"26 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144218664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: New Tools, New Rules: A Practical Guide to Effective and Responsible GenAI Use for Surveys and Experiments Research EXPRESS：新工具，新规则：有效和负责任的基因用于调查和实验研究的实用指南

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-06-02 DOI: 10.1177/00222429251349882

Simon J. Blanchard, Nofar Duani, Aaron M. Garvey, Oded Netzer, Travis Tae Oh

{"title":"EXPRESS: New Tools, New Rules: A Practical Guide to Effective and Responsible GenAI Use for Surveys and Experiments Research","authors":"Simon J. Blanchard, Nofar Duani, Aaron M. Garvey, Oded Netzer, Travis Tae Oh","doi":"10.1177/00222429251349882","DOIUrl":"https://doi.org/10.1177/00222429251349882","url":null,"abstract":"Generative Artificial Intelligence (GenAI) tools based on Large Language Models (LLMs) are quickly reshaping how researchers conduct surveys and experiments. From reviewing the literature and designing instruments, to administering studies, coding data, and interpreting results, these tools offer substantial opportunities to improve research productivity and advance methodology. Yet with this potential comes a critical challenge: researchers often use these systems without fully understanding how they work. This article aims to provide a practical guide for effective and responsible GenAI use in primary research. We begin by explaining how GenAI systems operate, highlighting the gap between their intuitive interfaces and the underlying model architectures. We then examine different use cases throughout the research process, both the opportunities and associated risks at each stage. Throughout our review, we provide flexible tips for best practice and rules for effective and responsible GenAI use, particularly in areas pertaining to ensuring the validity of GenAI coded responses. In doing so, we hope to help researchers integrate GenAI into their workflows in a transparent, rigorous, and ethically sound manner. Our accompanying website (questionableresearch.ai) provides supporting materials, including reproducible coding templates in R and SPSS and sample pre-registrations.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"11 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144202184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Closing the Knowledge Gap: Understanding and Reducing the Environmental Impact of Food Choices 《缩小知识差距：了解并减少食物选择对环境的影响》

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-30 DOI: 10.1177/00222429251348436

Bart J. Bronnenberg, Trang Bùi, Barbara Deleersnyder, Lesley Haerkens, George Knox, Arjen van Lin, Max J. Pachali, Anna Paley, Robert W. Smith, Samuel Stäbler

{"title":"EXPRESS: Closing the Knowledge Gap: Understanding and Reducing the Environmental Impact of Food Choices","authors":"Bart J. Bronnenberg, Trang Bùi, Barbara Deleersnyder, Lesley Haerkens, George Knox, Arjen van Lin, Max J. Pachali, Anna Paley, Robert W. Smith, Samuel Stäbler","doi":"10.1177/00222429251348436","DOIUrl":"https://doi.org/10.1177/00222429251348436","url":null,"abstract":"The global food system has a large impact on the environment. By converting household grocery purchases into environmental cost factors like greenhouse gas (GHG) emissions and land use, this study examines the sustainability of food purchases over a 10-year period using household panel data in two pro-sustainability markets (Germany and the Netherlands). The environmental intensity of households’ grocery baskets has not declined over time in these countries. Even though younger and more educated households are starting to shift their diets, the share of plant-based alternatives in food diets remains very low. The authors propose that one contributing factor is a lack of environmental knowledge, which they address by developing an app that gives personalized feedback on the emissions associated with consumers’ food purchases. The app also allows users to create sustainable grocery bundles aligned with their dietary preferences. Two experiments demonstrate that interacting with the app (1) raises subjective and objective environmental knowledge related to food, with much of this improvement persisting for over six months, and (2) reduces GHG emissions associated with stated food choices by up to 33%. These reductions are driven by different information formats within the app, including peer-comparisons and detailed information about food-category emissions.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"29 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: How Can a Firm Suppress Shareholders’ Punitive Reaction to Its Disengagement from a Geopolitically Uncertain Market? 《快报》：在地缘政治不确定的市场中，企业如何抑制股东的惩罚性反应？

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-30 DOI: 10.1177/00222429251349386

Vivek Astvansh, Kamran Eshghi, Hesam Shahriari, Wei Shi

引用次数: 0

EXPRESS: Consequences of Bottle Bills: How Bottle Deposit Return Schemes Affect Retail Prices and Lead Consumers to Larger Package Sizes 快递：瓶子账单的后果：瓶子押金返还计划如何影响零售价格并导致消费者购买更大的包装尺寸

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-22 DOI: 10.1177/00222429251347284

Kristopher O. Keller, Jonne Y. Guyt

{"title":"EXPRESS: Consequences of Bottle Bills: How Bottle Deposit Return Schemes Affect Retail Prices and Lead Consumers to Larger Package Sizes","authors":"Kristopher O. Keller, Jonne Y. Guyt","doi":"10.1177/00222429251347284","DOIUrl":"https://doi.org/10.1177/00222429251347284","url":null,"abstract":"Plastic waste has doubled in the past two decades, and less than 10% of plastic waste is recycled. “Bottle bills” are legislation to combat plastic waste by increasing recycling rates, by adding a per-bottle deposit that gets refunded to consumers who return empty containers. Industry experts are divided over the retail sales and price implications of such measures. To clarify the implications of such legislation, the current study uses a synthetic difference-in-differences approach to investigate how New York’s 2009 law, targeting pure bottled water in containers < 128 fl. oz., affected consumers and retailers in terms of whether prices of bottled beverages changed and whether the bottle bill affected sales of bottled beverages. The study also identifies three mechanisms that can drive such effects. The results reveal that retailers increased prices of items covered by the bottle bill by 4% while keeping prices of other items, outside the bottle bill’s scope, constant. Volume sales in the water category decreased by 6%. This study finds substantial differences in these effects across package sizes and provides suggestive evidence that consumers’ ideological aversion and retailers’ additional operational effort and holding costs are related to these sales and price changes.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"136 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144113971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Dynamic Effects of TV Ad Suspension on Keyword Search: Evidence from the U.S. Telecom Industry 电视广告暂停对关键词搜索的动态影响：来自美国电信行业的证据

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-10 DOI: 10.1177/00222429251343590

Jia Liu, Shawndra Hill, David Rothschild

{"title":"EXPRESS: Dynamic Effects of TV Ad Suspension on Keyword Search: Evidence from the U.S. Telecom Industry","authors":"Jia Liu, Shawndra Hill, David Rothschild","doi":"10.1177/00222429251343590","DOIUrl":"https://doi.org/10.1177/00222429251343590","url":null,"abstract":"This paper investigates the dynamic effects of temporarily suspending TV ads on online keyword search through a large-scale quasi-experiment in the U.S. wireless telecom industry. One top carrier, which spends stably around one million USD per day on TV advertising, halted its TV ads for a randomly selected week over our (6-month) study window. The primary challenges in this event study — continuously changing treatment variables and establishing valid control groups to account for time-varying confounders—are addressed using the generalized synthetic control estimator (GSC). Findings reveal significant immediate and lasting declines in the focal brand’s search volume, with reductions of 5-15% per day persisting for two weeks after TV ads resumed. The effects varied significantly across search categories: informational searches related to TV ad content experienced drops of up to 30% per day but recovered more quickly, while navigational searches showed smaller but more prolonged declines. Furthermore, the intervention had modest, short-lived spillover effects on three competitors. Interestingly, the suspension tended to hurt the competitor most similar to the focal brand, while benefiting leading competitors. These spillover effects were particularly pronounced in informational and channel searches, suggesting that competitors’ visibility was significantly affected by the focal brand’s absence.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"15 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143930695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Automated versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies 自动化与人工代理：客户对机器人、聊天机器人、算法及其偶然性反应的元分析

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-10 DOI: 10.1177/00222429251344139

Katja Gelbrich, Holger Roschk, Sandra Miederer, Alina Kerath

{"title":"EXPRESS: Automated versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies","authors":"Katja Gelbrich, Holger Roschk, Sandra Miederer, Alina Kerath","doi":"10.1177/00222429251344139","DOIUrl":"https://doi.org/10.1177/00222429251344139","url":null,"abstract":"This meta-analysis examines when three types of automated agents (AAs)—robots, chatbots, and algorithms—are equivalent to human agents (HAs) in marketing roles. Analyzing 943 effect sizes from 327 studies provides novel insights. First, customers may be skeptical of AAs; however, they value their performance and eventually choose or buy from them as if they were interacting with HAs. Second, each of the three AA types has a unique set of contingencies that affect its human equivalence; previously identified contingencies do not generalize and can even have opposing effects across AA types. This study also identifies novel contingencies, such as the multifaceted concept of artificial intelligence required to fulfill a task. Third, some contingencies make AAs more humanlike, while others make their machine characteristics salient. These findings enrich the concept of automated social presence (ASP), suggesting that AAs are hybrid beings with a social presence (i.e., the feeling of interacting with a humanlike entity) and an automated presence (i.e., the feeling of interacting with a machine entity). The authors provide recommendations on when AAs can replace HAs in marketing roles to release capacity and alleviate labor shortages. They also suggest a future research agenda.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"75 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143930772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Sustainable Product Profit Potential and Availability EXPRESS：可持续的产品利润潜力和可用性

IF 12.9 1区管理学

Journal of Marketing Pub Date : 2025-05-10 DOI: 10.1177/00222429251343823

Bryan Bollinger, Randi Kronthal-Sacco, Levin Zhu

{"title":"EXPRESS: Sustainable Product Profit Potential and Availability","authors":"Bryan Bollinger, Randi Kronthal-Sacco, Levin Zhu","doi":"10.1177/00222429251343823","DOIUrl":"https://doi.org/10.1177/00222429251343823","url":null,"abstract":"Consumers have become more interested in purchasing products produced using more sustainable practices, with much of the recent growth in consumer-packaged goods (CPGs) within the United States from products with clearly labeled sustainability claims on their packaging. However, many categories have low levels of sustainable product market share, with substantial geographic variation. We assess the role of demographic variables on the availability of sustainable products, after controlling for their relative “profit potential” (determined by quantity, price, and price elasticity). To estimate profit potential, we estimate product and county-specific demand elasticities for seven CPG subcategories in the grocery and mass merchandiser formats. A meta-analysis of the estimates show that the relative profit potential of sustainable products increases with income and Democratic vote share. These variables predict greater sustainable product availability than would be expected from their higher profit potential. The fraction of the county that is white does not significantly impact profit potential but leads to higher sustainable product availability. Our findings provide evidence that managers likely use simple demographic heuristics to make product stocking decisions (supported by a separate survey of retailers) that do not necessarily reflect preferences for sustainable products and their profitability.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"293 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143930694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0