The Journal of Internet Banking and Commerce最新文献

{"title":"Inorganic Growth only Route to Achieve Economies of Scale for Indian E-retailers","authors":"S. Niraj, Nageswara Rao Svd","doi":"10.4172/1204-5357.s2-004","DOIUrl":"https://doi.org/10.4172/1204-5357.s2-004","url":null,"abstract":"Indian e-retail market has come a long way since inception of leading player, Flipkart, in 2007. The market has tremendous opportunity to grow due to fact that the current penetration of e-retail in overall retail is significantly low and penetration of internet in India is also significantly low. Rising penetration of internet, coupled with increasing use of smartphone, computers will attract the consumers to the online channel. However, price differentiation from traditional retail, offered in the form of discounts by e-retailers will remain the key driver of the growth. Based on a survey it is found that majority of the people will switch back to traditional way of shopping as the look and feel of product is generally not available in online channel despite the benefits provided such as wider portfolio, easy delivery, easy return, convenience, etc. Consumers find discounts and offers as the primary reason for the change in consumer behaviour and shift of channel. On the other hand, the e-retail companies cannot afford to sell the products at heavy discounts as it leads to diseconomies of scale where companies incur heavy investment in logistics and technology and also offer discounts to generate volume. Amidst this, the in-organic style of growth will be an ideal strategy for companies to grow. Growth by mergers and acquisitions (including all forms like forward, backward, or parallel integration) will not only help the company diversify its product portfolio but will also give the companies an upper edge to save on customer acquisition cost, logistic lost, infrastructure development cost, and technology cost. Leading global players like Amazon Inc. adopted a similar strategy to grow in the international market. Amazon Inc. which is one of the leading players in the e-Commerce market acquired 57 companies since 1998 to clock revenue of around USD 89 billion in the year 2014 while its major rival eBay Inc. could reach USD 18 billion in 2014 with 3 acquisitions since 1998. This article covers if a similar paradigm will be seen in the Indian economy too, where the indigenous companies will re-look at their strategies in order to be profitable in the dynamically changing, fastest growing e-Commerce market of India. An early adoption of in-organic growth to scale up operations in the geographically diversified and huge economy like India will only help these players become profitable. Absence of right strategy mix will result in players bleeding and the bubble will eventually burst.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128117434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Commerce Strategy towards Pan-European Innovation and Consumption: Spokes Partnership for FDI of Korea","authors":"Dae-sung Seo","doi":"10.4172/1204-5357.s2-001","DOIUrl":"https://doi.org/10.4172/1204-5357.s2-001","url":null,"abstract":"The E-car and IT industry can be good examples to realize growth potential by amalgamating technology and capital of the EU with high-quality labor force (not the consumption but the Innovation) and Hub-Spoke market of emerging economies of the CEEC. They started to apply the membership of EU since 1998. The EU accommodated 10 nations as new members of EU in May of 2004 as they fulfilled the requirements of the ‘Copenhagen Convergence Condition’. The EU would like to realize its potential trade and investment opportunities with the CEEC from this enlargement. Since the crisis of the global finance or IT like Nokia in 2008, they have focused on the Innovation and consumption. The paper analyzed the impact for the Innovation and Consumption of Eastern enlargement of EU on trade, investment and technology cooperation patterns of Korea to formulate a pan-European marketing strategy with a special emphasis on the mobile phone industry or motorcar. This is why a new collaborative workplace has enabled the creation of hubs in the emerging regional small markets (Visegrad + Eastern European-Balkan countries) and the central large markets (Germany + CEE). But TNCs may even be merged by mega-innovative companies in the pan-European marketing unless they successfully adapt the changing patterns of demand in according to new commercialization of competing firms. The public policy in a knowledge-based economy is required to shift the role of restraining to fostering in terms of promoting linkage effect for avoiding the chasm.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115482779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cost and Profit Efficiency of Online Banks: Do National Commercial Banks Perform better than Private Banks?","authors":"Baten Ma, M. M. Kasim, M. Rahman","doi":"10.4172/1204-5357.1000138","DOIUrl":"https://doi.org/10.4172/1204-5357.1000138","url":null,"abstract":"This study employs the parametric approach, in particular the Stochastic Frontier Approach, to examine the cost and profit efficiency of National Commercial Banks and Private Banks in Bangladesh using stochastic frontier model. The cost inefficiency and profit efficiency are observed slightly higher for private banks than national commercial banks. The coefficient of advance (0.334) is highly significant at 1% level and the coefficient of off-balance sheet items (0.339) is significant at 5% level. Both results are positive influence to the banks for cost model. The coefficients of Advance, Other earning assets, Off-balance sheet items, Price of fixed assets and Price of labour are recorded highly significant in profit model. The average cost inefficiency and profit efficiency are observed 16.3% and 91% respectively. The lowest cost inefficiency is 5.3% for United Commercial Bank Limited while the highest cost inefficiency is 44.7% for Janata Bank. The lowest profit efficiency is 76.9% for Janata Bank while the highest profit efficiency is 94.9% for Eastern Bank Limited.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125207369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prospects and Challenges of Technological Innovation in Banking Industry of North East India","authors":"Kamaleswar Boro","doi":"10.4172/1204-5357.1000134","DOIUrl":"https://doi.org/10.4172/1204-5357.1000134","url":null,"abstract":"The objective of this paper is to study the prospects and challenges of technological innovations of banks like ATMS, credits cards, debit cards, internet banking, mobile-banking, ECS, RTGS and Mobile Wallet in North East India. The increasing internet penetration and mobile subscribers in rural as well as urban areas have created a huge opportunity for banking institutions to look beyond traditional form of brick and mortar branch banking. The North East India comprising of 8 states is an important jurisdiction for study agreeing the fact that the region has been neglected and cut from the rest of mainland India due to political, geographical, cultural and socio economic differences. This paper aims to broaden studies related to technological innovation within banking industry in the North East India. Indepth interview was conducted with 50 bank respondents regarding issues, prospects and challenges of technological innovation within banks. Views received in line with research objectives were analyzed and group together through simple frequency table and percentage. The results showed that most customers availing technological mediums for banking purpose are young customers and ATM is the most basic form of technological medium which consumers are highly aware and using it, against comparison with other technological mediums such as credit cards, PC banking, mobile banking, internet banking, NEFT, RTGS and Mobile Wallets.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133082945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Wine Sector in the Digital Era: An Empirical Evaluation of E-qualityOpportunities","authors":"Mason Mc, L. Gos, A. Moretti","doi":"10.4172/1204-5357.1000135","DOIUrl":"https://doi.org/10.4172/1204-5357.1000135","url":null,"abstract":"Wine quality has been viewed as critical to the success of online businesses, with the growing understanding that it is one of the main aspects of customer satisfaction and loyalty. The aim of this research is to analyze the multi item web quality construct in its relationship with loyalty intention and satisfaction. The study aims to contribute to the literature by addressing two hypotheses: 1) Does loyalty moderate the relationship between satisfaction and the multi-item construct of web-quality? 2) Does satisfaction moderate the relationship between loyalty and the multi-item construct of web-quality? In order to answer these research questions a questionnaire and an interview were used on a sample of 2.782 users of the nine wine consortia web sites of Friuli Venezia Giulia between November 2013 and November 2014. Friuli Venezia Giulia is an Italian Region of ancient winemaking traditions situated in Italy’s northeast and borders Slovenia and Austria. The web consortia aim to regulate, promote and support the regional wine tradition in Italy and abroad. During the filed research data was gathered trough a structured questionnaire that was comprised using a multi-item scales which referred to the seven dimensions of web quality derived from the literature review (i.e., usability, design, processing speed, information quality, contact, navigability and content). Two moderated regression analyses were conducted to investigate first the moderating effects of loyalty on the relationship between web quality and satisfaction and secondly the moderating effect of satisfaction the relationship between web quality and loyalty. Specifically the results show that usability, design, contacts, navigability and contents are the five items of e-quality that have the main positive influence on customer satisfaction, instead of the processing speed that has a negative impact; when we consider customer loyalty as a dependent variable; the main effects are presented by all the seven items.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121169480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How to Regain Lost Customers in Electronic Commerce: An Empirical Study from China","authors":"Bo Xu, B. Shao","doi":"10.4172/1204-5357.1000136","DOIUrl":"https://doi.org/10.4172/1204-5357.1000136","url":null,"abstract":"Electronic commerce has experienced rapid growth in last years. B2C electronic commerce often has a high customer loss rate. To regain the lost customers is a major concern of online vendors. This paper investigates the strategies for winning back lost customers (price promotion and relationship investment) through field experiment on a major B2C website in China. Research findings indicate the two strategies are effective in regaining lost customers online, depending on the customers’ prior relationship time with the vendor, and lapse time from the vendor. The study has contribution to electronic commerce and has practical implications for B2C vendors on customer management.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129333820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Development of Internet Banking as the Innovative Distribution Channeland Turkey Example","authors":"B. Şanlı, HobikoÄlu Eh","doi":"10.4172/1204-5357.1000129","DOIUrl":"https://doi.org/10.4172/1204-5357.1000129","url":null,"abstract":"The banking industry is one of the fastest sectors realizing the developments and changes in the field of technology innovation. Demand on web based banking products increased as a result of expanding customer focused service understanding, decreasing attainability cost, its competitive market structure and consumers’ wish to reach banking products fast, effective, productive way. Besides being periodically diversified, the innovative banking tools attract fast increasing demand in years. This study examines the development of web banking tools used in Turkish banking industry and products of these tools, and consumer reaction in this development level in economic framework. The study also investigates the effectiveness of Turkish banking industry by means of innovative products and processes made by web banking product channels used in Turkey with a structural analysis. The study concluded finding out that the number of products used in web banking and consumers making use of these products noticeably increases in time. Overcoming clash between web infrastructure and banking industry security, diversification of banking products, strengthening the comprehension of tendency of using web banking, will be effective on speeding-up development of web banking increasingly.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"125 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124204435","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Assessment of Benefits and Challenges of Information and Communication Technology to Office Managers in the Banking Industry","authors":"Omoniyi Eo, Omoniyi St","doi":"10.4172/1204-5357.1000122","DOIUrl":"https://doi.org/10.4172/1204-5357.1000122","url":null,"abstract":"The objective of this paper is to assess the benefits and the challenges of information and communication technology (ICT) to office managers in the banking industry, in order to ascertain the level of success of ICT to the industry, using questionnaire administered to bank staff and customers (n = 130) of Access Bank Plc and Skye Bank Plc in Bida, Niger State, Nigeria. The findings indicated that the office managers of the banks have high rate of exposure to modern information technology IT. The banks staff opined that IT has resulted to reduction in the cost of operations. About 50 percentile of the staff ranked the rate at which IT enhances the confidentiality of information as high. However, the study led to the inference that the staff of the two banks have very low rate for acquiring new skills through capacity development. About 60 percentile of the bank staff have very high tendency to respond to changes in innovation brought about by IT; while 75 percentile indicated that the use of IT by office managers leads to very low rate of fraudulent access to stored information. Also, 58 percentile of the bank customers rated the ease of access to their account as excellent due to the use of IT; and ranked IT excellent in terms of the time saved by customers in accessing their accounts. In addition, the customers rated the use of IT in boosting inter-bank relationship as very good. The challenges of IT to customer service as stated by the customers are: fraud by bank staff (0.5%), delay in inter-bank transaction (10%), poor communication network (40%), poor computer literacy (29.5%), and bridge in the relationship between staff and customers (20%). Therefore, workshop and enlightenment is needed for capacity development on ICT in order to maximally utilize the benefits.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128199241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"User adoption of Online Banking in Nigeria: A Qualitative Study","authors":"A. Tarhini, Chidozie Mgbemena, Trab Msa, R. Masa’deh","doi":"10.4172/1204-5357.1000132","DOIUrl":"https://doi.org/10.4172/1204-5357.1000132","url":null,"abstract":"The emergence of the internet has created a great impact on our daily lives. In recent times, financial institutions worldwide have rapidly moved from branch-based banking to online based service delivery changing the way services are rendered to customers. Despite the deployment of technology driven services in the banking sector, the adoption of Internet banking especially in developing countries such as Nigeria is still an innovation. This paper aims to explore the factors that may influence or hinder the acceptance of internet banking in Nigeria. An interpretive approach was employed to gain a deeper insight of the subject topic. The findings show that security is the main concerning factor that influences customers’ decision to adopt online banking services. Culture and religion were also found to be influencing factors. A set of recommendations were provided on how user adoption of online banking can be increased amongst Nigerian customers. This paper concludes that the banks should better manage consumers’ experiences to enhance the use of internet banking services by including a process of adjustment and learning over time, and not just focusing on the adoption process itself.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122071006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Empirical Study on Antecedents of Perceived Service Recovery Quality in E- Banking Context (Under Review)","authors":"G. Rejikumar","doi":"10.4172/1204-5357.1000130","DOIUrl":"https://doi.org/10.4172/1204-5357.1000130","url":null,"abstract":"The wide usage of IT enabled options for service delivery has increased the occurrence of irrepressible service failures in the contemporary banking landscape. The enhanced service quality levels exhibited by the dedicated employees suffer badly due to ever-increasing number of tech-driven service failures. The purpose of this study was to examine the linkages among constructs such as perceived service quality, perceived organizational service orientation, perceived automation quality, perceived employee proficiency and perceived service recovery quality to recovery satisfaction in the E-banking context. This investigation examined the moderating role of perceived initial negative feelings of the customer due to service failures, on recovery satisfaction. Data collected from 248 banking customers were analyzed by structural equation modeling approach using, Smart PLS 2.0 M 3, software to identify significant linkages among variables under study. Apart from perceived employee proficiency, all other variables significantly developed perceived service recovery quality leading to recovery satisfaction. Initial negative feelings from a service failure failed to cause significant moderating effect on post recovery satisfaction. The most disturbing service failures in the automated service delivery environment was identified as technical failures such as delay in online transactions, issues related to ATMs and interrupted connectivity. The study could establish that excellent service recovery quality develops service recovery satisfaction and customers gain more confidence in the bank and perceive higher value in their association with the bank.","PeriodicalId":160461,"journal":{"name":"The Journal of Internet Banking and Commerce","volume":"433 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115956708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}