36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the最新文献

{"title":"Applying TAM to e-services adoption: the moderating role of perceived risk","authors":"Mauricio Featherman, Mark A. Fuller","doi":"10.1109/HICSS.2003.1174433","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174433","url":null,"abstract":"Consumer adoption of e-services is an important goal for many service providers, however little is known about how different consumer segments perceive and evaluate them for adoption. The technology acceptance model (TAM) explains information systems evaluation and adoption, however the Internet-delivered e-services context presents additional variance that requires supplemental measures to be added to TAM. This research extends TAM to include a perceived usage risk main effect and also tested whether perceived risk moderated several of TAM's relationships. Results indicate that higher levels of perceived risk deflated ease of user's effect and inflated subjective norm's effect on perceived usefulness and adoption intention.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127777499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Software business models and contexts for software innovation: key areas software business research","authors":"Timo Käkölä","doi":"10.1109/HICSS.2003.1174425","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174425","url":null,"abstract":"This paper examines business, design, and product development aspects of software business models. Contexts of small and large companies for creating software innovations are also analysed. Finally, software business research is called for and an agenda for software business research is presented to better understand the dynamics of the software industry and help create and manage successful software-intensive ventures.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"519 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120875524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Successful penetration into the e-business: an empirical study","authors":"D. Amoroso","doi":"10.1109/HICSS.2003.1174743","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174743","url":null,"abstract":"The purpose of this research is to better understand reseller/integrator organizations in the IT distribution channel and some of the factors that may impact their ability to move into and successfully operate within the e-business marketspace. Reseller organizations have had a strong motivation for moving into the e-business space due to dramatically declining margins. In this study, a survey was conducted for 25 reseller/integrator organizations, yielding a response rate of 70%, assessing viability for moving into the e-business space. A survey instrument was created, tested, modified, and administered with 22 quantitative and 15 qualitative items. The mean annual revenue for the organizations surveyed was $346 million with an average of 437 employees with an average e-business sale of 1/4 million dollars. Likert scales were employed to assess customer orientation, relationship management, and technical staff concerns. End-user organizations' e-business capabilities appeared to be considerably lower than expected contributing to the perceived opportunities to penetrate the e-business market. Reseller organizations are at the initial phases of being able to provide value-added services to their customer base. While developing relationships with firms that have needed expertise in order to successfully deliver e-business projects, reseller firms were hesitant to create acquisition strategies but rather focused on building partnerships and alliances for e-business projects. Respondent organizations had difficulty focusing on how to acquire and retain technical e-business resources to accomplish projects. Outsourcing and prime contract were considered to be critical in the overall success equation for reseller organizations. Managerial implications from this study included focusing on a unique set of differentiated e-business service offerings, selling e-business projects to the executive level of the organization, and creating a methodology to manage projects as the prime contractor.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121114054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The efficacy of mobile e-procurement: a pilot study","authors":"J. Gebauer, M. Shaw, K. Zhao","doi":"10.1109/HICSS.2003.1174386","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174386","url":null,"abstract":"This paper reports on an empirical study to assess the impacts, benefits, and critical success factors of mobile applications to enhance an electronic procurement system. For different user groups, we analyze the role of the work environment for the usage and, ultimately, the benefits of the mobile applications. The study provides a basis for a broader framework to improve the design and management of business applications based on emerging technologies.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121661383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying the organizational in NEBIC theory's choosing capability","authors":"Michael L. Williams","doi":"10.1109/HICSS.2003.1174567","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174567","url":null,"abstract":"The net-enabled business innovation cycle (NEBIC) was offered by Wheeler (2002) as a subjective understanding of how firms can gain competitive advantage through enabling and emerging technologies (ET). NEBIC consists of four capabilities that lead a firm from choosing ET, to matching ET with business opportunities, executing for growth, and assessing customer value. The first capability of NEBIC is the choosing capability. Using institutional theory and diffusion of innovation theory, the current study offers a theoretically-based conceptualization of the choosing construct. By utilizing a strong theoretical foundation, this conceptualization offers sample hypotheses and empirical indicators for future measurement and instrument development around this important construct.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115736155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An event driven approach to customer relationship management in e-brokerage industry","authors":"Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, S. Cheung, F. Luk","doi":"10.1109/HICSS.2003.1174392","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174392","url":null,"abstract":"Customer relationship management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of customer behavior models. In this paper, we present a framework for an effective detection of business events that trigger the execution of customer-related activities based on a set of predefined business rules. An event is the occurrence of something interesting to the system itself or to user applications. Event driven execution of rules in event-condition-action (ECA) form can ensure efficiency and timeliness. This is an important aspect of CRM that few researchers have reported. In the e-brokerage industry, business events concern mainly with clients, brokerage firms and the stock market environment. Business events due to the clients include order placement, complaints filing, service exceptions, and change of personal profiles. Business events due to the brokerage firms include staff turnovers and amendment of e-brokerage services. Business events due to the environment include market news and fluctuation of stock prices. An event-driven CRM prototype implementing the proposed framework has been successfully applied to support an e-brokerage system. The prototype integrates a client portal, a call center, a managerial application, external event detectors and an analysis engine. There is little room in Hong Kong's stock brokerage industry for a brokerage firm to increase its revenue through cross- or up-sale trading. The key success factor of a brokerage is therefore its ability to retain existing clients and to increase their satisfaction through effective coordination and enactment of CRM activities.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131577183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Business process engineering versus e-business engineering: a summary of case experiences","authors":"W. Janssen, M. Steen, H. Franken","doi":"10.1109/HICSS.2003.1174422","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174422","url":null,"abstract":"Business process re-engineering has overcome the hype of the nineties of the last century and has become an engineering discipline. With the advent of e-business a new era of uncertainty in systems' development has arrived. Do current approaches extend to e-business engineering, or are there too many essential differences to prevent this? In this paper we discuss the similarities and difference between business process engineering and e-business engineering, based on research and cases that we have carried out over the last seven years. From this analysis we digest what support is needed for engineers in e-business and relate this to current approaches in e-business.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115090531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A first person IP over HDSL case study","authors":"W. Smith","doi":"10.1109/HICSS.2003.1174336","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174336","url":null,"abstract":"As many authors have articulated, the \"last mile problem\" is often cited as a persistent engineering obstacle in deploying residential broadband solutions. Additionally, some academic researchers may require completely unfiltered Internet access, short network paths to Internet2, SIP, QoS, IPv6, and other functionality that may not be offered by commercial ISPs. This paper describes how the author designed and developed a high-speed (>2 Mb/sec), residential IP connection by using a four-wire HDSL circuit terminated directly at an academic institution. Technologically, this was done by extending the Ethernet frame beyond the institution's physical boundaries with transparent MAC-layer forwarding controlled by relatively low-cost, dedicated HDSL transceivers. The process was strategically planned, documented, tested, and managed across seven individuals in four disparate organizations and the monthly cost per throughput capacity is significantly lower than typical ISPs in the region.","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"191 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122394412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Information management and visualization","authors":"T. Overbye","doi":"10.1109/HICSS.2003.1173841","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1173841","url":null,"abstract":"As the electricity industry becomes increasingly competitive, knowledge concerning the capacity, constraints and reliability of the electric system will become a commodity of great value. Electricity markets can be fast changing; understanding the implications of these changes before others can give an important competitive advantage. Power systems, however, are characterized by extremely large sets of data that cover spatial, temporal and contingent dimensions. Therefore the focus of this mini-track is on the management and visualization of the information associated with power markets and power systems. This year there were four accepted papers. The first paper, “Visualization for Shipboard Power Systems” addresses power system visualization as applied to naval ships. The relatively smaller size of the ship power system, as compared to large land-based grids, allows for a detailed and geographical display of the individual power system components, such as generators, cables, switchboards, circuit-breakers, bus transfer switches, and loads. Geographical information provided for these components could be quite useful to assess the impact of faults due to either battle damage or material casualties. The paper presents the details of the visualization and information retrieval tools needed to provide this display. The second paper, “Animation and Visualization of Spot Prices via Quadratized Power Flow Analysis,” moves from displaying detailed device information for a small system to providing techniques for visualizing information about the prices in a large power system. The paper presents a new model for efficient calculation of spot prices, and then presents techniques for the animation and visualization of spot price evolution as the system operating point is changing. The computational method is based on the quadratized power flow approach, which casts the power flow problem as a set of quadratic equations. Once the power flow problem is solved to determine the operating point the spot prices are computed by a linear programming approach. The results are then visualized in a three-dimensional OpenGL display. The third paper in the mini-track, “Displaying Aggregate Data, Interrelated Quantities, and Data Trends in Electric Power Systems,” presents visualization techniques that have actually been implemented in the Tennessee Valley Authority control center to display SCADA information. The paper describes how advanced visualization techniques such as historical trend animations and three-dimensional displays can be used to clarify the complex relationships, aggregate subsystem characteristics, and emerging trends that describe the current state of the TVA system and help predict its future evolution. The last paper in the mini-track, “Data","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127535382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Telecommunications and network convergence: theory and practice","authors":"Samir Chatterjee, Amitava Dutta","doi":"10.1109/HICSS.2003.1174332","DOIUrl":"https://doi.org/10.1109/HICSS.2003.1174332","url":null,"abstract":"Introduction of digital technologies, telecommunications deregulation and significant advances in broadband networking are fueling convergence of the Public Switched Telephone Network (PSTN), PC-based enterprise data networks and the Internet. Only a few years ago, computing, telecommunications, broadcasting and media were completely separate industries each following distinct business logic and building on technologies that had little overlap. Today the Internet Protocol (IP) is clearly becoming a common global packet-platform over which several new and exciting applications and services can be offered. The rapid emergence of “converged networks” is already having far reaching impact on business processes. As the Internet continues to evolve into a critical global infrastructure, there is a clear need to understand the technical, economic and regulatory issues posed by convergence, before it can be used effectively for competitive advantage. The Telecommunications and Network Convergence minitrack address different aspects of the phenomenon of network convergence, including technology, strategy and policy. By network convergence we imply the integration of several media applications (data, voice, video, images) onto a common packet-based platform provided by IP (Internet Protocol) with the global Internet now becoming a true multi-service infrastructure. Theoretical and simulation models, case studies, or field experiences were all appropriate research methodologies. This year, we received a total of twelve submissions dealing with various aspects of network convergence. In collaboration with the track chairs, we decided to organize two sessions devoted to the minitrack and accepted three papers in each session for a total of six papers that were finally accepted. The first paper, “The Architecture of a Mobile Internet,” by Dick Schefstrom, makes the case that a wired Internet supporting mobility, may drastically change the mobile market situation possibly to a level where special mobile operators are not needed. These approaches are examined in the Radiosphere project reported in the paper. The second paper, “Convergence Through Solution Interoperability: Case Study of Integrated Telecommunication Design and Incremental Deployment,” by Thomas A. Horan and Benjamin Schooley, uses a case study approach to examine contemporary market and policy influences on achieving converged networks in a mixed commercial and residential environment. Based on proposed implementations in the Denver area, the paper analyzes the role of interoperability as a mediating condition and discusses public policy implications.” The third paper, “A Layered Model to Address the Voice Over IP Regulatory Dilemma,” by Douglas C. Sicker , describes the current model of convergent communication networks and explains why this current model is deficient. It goes on to propose a unified model of convergent communications that addresses some of these deficiencies. Given the fact tha","PeriodicalId":159242,"journal":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","volume":"1231 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128724597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}