{"title":"“Just speak naturally”: designing for naturalness in automated spoken dialogues","authors":"David Williams, C. Cheepen","doi":"10.1145/286498.286728","DOIUrl":"https://doi.org/10.1145/286498.286728","url":null,"abstract":"This paper describes an experiment carried out in the domain of telephone banking, and investigates the notion of naturalness in human-machine spoken dialogues. The experiment showed that ‘denatured’ prompts which were stripped of human-like constructs were preferable to callers, and achieved transaction times similar to those resulting from a typical telebanking dialogue.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124022710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"OLGA—a multimodal interactive information assistant","authors":"Olle Sundblad, Y. Sundblad","doi":"10.1145/286498.286662","DOIUrl":"https://doi.org/10.1145/286498.286662","url":null,"abstract":"This video is a description and use scenario of an interactive information assistant with both speech and visual direct manipulation interface. The 3D-animated assistant, nicknamed OLGA, is intended to help in situations where people seek information. It is here demonstrated with consumer advice about microwave ovens. The demonstrator is modular and distributed, with separate modules from different partners and computers communicating via a server. The OLGA project is highly interdisciplinary, involving researchers from linguistics, speech technology, graphic illustration and computing science. Possible extensions and other uses of the assistant are demonstrated.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124490790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does every link have the same usability?: an exploratory study of the link structure of cyber malls","authors":"Jinwoo Kim, Byunggon Yoo","doi":"10.1145/286498.286787","DOIUrl":"https://doi.org/10.1145/286498.286787","url":null,"abstract":"Designing an effective link structure is critical for effective navigation in cyber shopping malls. In this study, the usability of three types of add-on links are evaluated through measures of frequency of use, rate of recall, and perceived convenience of navigation. The results indicate that the usage rate is interrelated with both the recall rate and the convenience of navigation, and that not all add-on links increase the convenience of navigation.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125860394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Synchronization of speech and hand gestures during multimodal human-computer interaction","authors":"M. Bourguet, A. Ando","doi":"10.1145/286498.286726","DOIUrl":"https://doi.org/10.1145/286498.286726","url":null,"abstract":"In this paper, we describe an experiment that studies temporal synchronization between speech (Japanese) and hand pointing gestures. Gesture (G) is shown to be synchronized with either the nominal or deictic (“this”, “that”, ‘here”, etc.) expression of a phrase. It is also shown that G is predictable in the [-200 ms, 400 ms] interval around the beginning of its related expression. The use of such a quantitative model of natural speech and gesture integration (in the multimodal interface and the speech recognition system), is also discussed","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"235 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126003675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Keep no secrets and tell no lies: computer interfaces in clinical care","authors":"M. Kahn, J. Coble, M. Orland","doi":"10.1145/286498.286553","DOIUrl":"https://doi.org/10.1145/286498.286553","url":null,"abstract":"Physicians are accountable for the decisions they make on behalf of their patients. Likewise, computer interface designers must assume accountability for assumptions, limitations, and other unseen deficiencies that impact on the quantity, validity, integrity, and timeliness of data made accessible through their interfaces. During the development of a Web-based clinical workstation, extensive usability testing showed physicians exhibiting bewildering and conflicting simultaneous demands for both more and less information on their patients. A closer examination of these results highlighted the need for visual “accountability cues” visual indicators which allow physicians to assess the quantity and quality of data made available through the user interface. Interface designers must develop new methods for showing only needed information and must highlight where data integrity compromises have been made -where there are secrets and maybe even lies.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126172309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"When two hands are better than one: enhancing collaboration using single display groupware","authors":"Jason Stewart, E. Raybourn, B. Bederson, A. Druin","doi":"10.1145/286498.286766","DOIUrl":"https://doi.org/10.1145/286498.286766","url":null,"abstract":"In this paper, we describe Single Display Groupware, a software model that enables multiple users to work simultaneously at a single computer display. We discuss the collaborative benefits observed during a pilot study of the SDG application, KidPad.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128411854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CHI-98 Workshop innovative interface metaphors for visual media","authors":"A. Steinmetz, F. Nack, N. Gershon","doi":"10.1145/286498.286681","DOIUrl":"https://doi.org/10.1145/286498.286681","url":null,"abstract":"The purpose of the workshop is to explore new ideas for representations of visual media and to clarify the nature, scope, limits, and dangers of new interface metaphors for visual media. HCI, data mining, imaging, graphics, visualization, and entertainment/edutainment to draw an overall picture on the state of the art and how the newest developments can be used to forge the next generation user interface for visual media. We consider a number of specific issues, though we are not limited to them:","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125675417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Jamar, J. Mattison, M. Orland, J. Hiatt, J. Karat, J. Coble
{"title":"Human-computer interaction in health care: what works? what doesn't?","authors":"P. Jamar, J. Mattison, M. Orland, J. Hiatt, J. Karat, J. Coble","doi":"10.1145/286498.286539","DOIUrl":"https://doi.org/10.1145/286498.286539","url":null,"abstract":"This panel will identify various ways Human-Computer Interaction (HCI) methods have been applied to health care. It will discuss successful and unsuccessful applications of HCI Techniques and discuss how HCI methods were modified to address the health care domain. PANEL DESCRlPTlON The goal of this panel is to determine the most successful approaches for building useful and usable health care","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128883627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrated design of real architectural spaces and virtual information spaces","authors":"Norbert A. Streitz","doi":"10.1145/286498.286744","DOIUrl":"https://doi.org/10.1145/286498.286744","url":null,"abstract":"This paper presents an introduction to the Suite “Integrated design of real architectural spaces and virtual information spaces”. It discusses the affordances of architectural spaces serving as information spaces and vice versa. As a consequence, it argues for a two-way augmentation of these two worlds were are living in. It concludes with an overview of the papers of this Suite.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130679860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Cutolo, N. Coblio, Paul McCright, Michael T. McCormick, Willard S. Harris
{"title":"Incremental improvements in physician-computer interaction in response to clinical needs and user feedback","authors":"E. Cutolo, N. Coblio, Paul McCright, Michael T. McCormick, Willard S. Harris","doi":"10.1145/286498.286514","DOIUrl":"https://doi.org/10.1145/286498.286514","url":null,"abstract":"We trace the transformation in the behavior of our resident physicians from frequent hostility toward the computer (when first introduced to clinical computing by physician order entry) to their current facility and eagerness in using it, which were recently heightened even further by 1) Web page techniques for the easy and quick implementation of evidence-based clinical practice guidelines and 2) rapid online access to full-text articles from current key medical journals at the point of patient care. This striking transformation was fostered by our recurrent customization of the computer-human interface in response to clinical needs and to continuous feedback from the physician users.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"240 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132970155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}