“自然地说话”:在自动口语对话中为自然而设计

CHI 98 Conference Summary on Human Factors in Computing Systems Pub Date : 1998-04-01 DOI:10.1145/286498.286728

David Williams, C. Cheepen

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引用次数: 10

摘要

本文描述了一个在电话银行领域进行的实验，并研究了人机语音对话中的自然概念。实验表明，去除类似人类结构的“变性”提示比呼叫者更可取，并且实现了与典型的电话银行对话相似的交易时间。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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“Just speak naturally”: designing for naturalness in automated spoken dialogues

This paper describes an experiment carried out in the domain of telephone banking, and investigates the notion of naturalness in human-machine spoken dialogues. The experiment showed that ‘denatured’ prompts which were stripped of human-like constructs were preferable to callers, and achieved transaction times similar to those resulting from a typical telebanking dialogue.

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CHI 98 Conference Summary on Human Factors in Computing Systems

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