Online Inf. Rev.最新文献

{"title":"Analyzing Zoombombing as a new communication tool of cyberhate in the COVID-19 era","authors":"C. S. Lee","doi":"10.1108/oir-05-2020-0203","DOIUrl":"https://doi.org/10.1108/oir-05-2020-0203","url":null,"abstract":"PurposeThe aims of this paper are to explore the rise of cyberhate on the Zoom video conferencing platform at the outset of the coronavirus disease 2019 (COVID-19) pandemic and to examine victimized cases of Zoombombing where it was used as a cyberhate tool. The COVID-19 pandemic has not only impacted our lives and modes of working and studying, but also created new environments for cybercriminals to engage in cybercrime, cyberhate and hacking by exploiting tools such as Zoom. This new phenomenon called “Zoombombing” was first reported in mid-March 2020, when the social distancing and stay-at-home policies in the United States were nationally introduced.Design/methodology/approachThis research conducted a news media content analysis on cases of Zoombombing. To conduct this analysis empirically, a dataset with all of the reported Zoombombing cases from March to April 2020 was created. Google Trends, news media and tweets were used to analyze Zoombombing as a form of cyberhate, particularly digital racism.FindingsThe results reveal prevalent Zoom-mediated racism toward Asian Americans, African Americans and Jewish Americans. This study understands Zoombombing from a sociopolitical/cultural perspective through news reporting of victimized cases and explores various ways that Zoombombing shapes, mediates, transforms and escalates racism.Originality/valueThis study is one of the very first studies to analyze Zoombombing in a way that builds upon an emerging body of literature on cyberhate. This paper considers Zoom as a space where curious young people, cybercriminals, extremists and hackers impose their ideologies and beliefs upon newly established online learning and working environments and engage in a struggle for identity recognition in the midst of increasingly accessible vulnerable software and cyberspace.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116247878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Toward a meaningful experience: an explanation of the drivers of the continued usage of gamified mobile app services","authors":"Fei Zhou, Jian Mou, Jongki Kim","doi":"10.1108/oir-10-2020-0464","DOIUrl":"https://doi.org/10.1108/oir-10-2020-0464","url":null,"abstract":"PurposeThis study argues that to drive users' continuance use behaviors, it is necessary to satisfy their desire for a meaningful experience when using information systems (IS). Therefore, this research explores the influencing mechanism by which gamified IS (immersive-related interaction, achievement-related interaction, and social-related interaction) impacts users' perceived benefits and continuance intention.Design/methodology/approachIn this research, 367 users of Ant Forest are investigated in two waves through random sampling and the use of a structural equation model with SmartPLS 3.0 software.FindingsThe research results reveal the following: (1) both achievement-related interaction and social-related interaction can affect the user's continuance intention, while the direct impact of immersive-related interaction on the user's continuance intention is not supported; (2) users' perceived self-benefits fully mediate the relationships between achievement-related interaction and social-related interaction and users' continuance intention; and (3) perceived social benefits fully mediate the relationships between achievement-related interaction and social-related interaction and users' continuance intention.Originality/valueThis study supports the retention effects of gamification design on users' continuance intention by evocating users' dual perceived benefits.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130891540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editorial: Five challenges in detection and mitigation of disinformation on social media","authors":"M. Bastos","doi":"10.2139/ssrn.3874410","DOIUrl":"https://doi.org/10.2139/ssrn.3874410","url":null,"abstract":"This article discusses five challenges in detection and mitigation of disinformation on social media platforms. We discuss the limitations of fact-checking, the main mitigation strategy currently in place, against influence operations that leverage the low persistence and high ephemerality of social media poststo move from one contentious and unverified frame to the next before fact-checking mechanismscan correctfalse information. We argue that fact-checking, a tool originally devised to evaluate political claims and hold politicians to account, can rarelymeet the scale, speed, velocity, and magnitude of mis-anddisinformation on social media.We also argue that the conflicting priorities of privacyand safety championed by policymakers rendered social media platforms increasingly more opaqueand paradoxically less accountable. We close with an assessment that mitigation strategies available to the academic community are severely limited, and that independent source attribution is near impossible in the wake of data access lockdowns.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116183473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"#CoronaVirus and public health: the role of social media in sharing health information","authors":"Ammina Kothari, K. Walker, K. Burns","doi":"10.1108/oir-03-2021-0143/v1/decision1","DOIUrl":"https://doi.org/10.1108/oir-03-2021-0143/v1/decision1","url":null,"abstract":"Purpose The purpose of this study is to examine how factual information and misinformation are being shared on Twitter by identifying types of social media users who initiate the information diffusion process.Design/methodology/approach This study used a mixed methodology approach to analyze tweets with COVID-19-related hashtags. First, a social network analysis was conducted to identify social media users who initiate the information diffusion process, followed by a quantitative content analysis of tweets by users with more than 5K retweets to identify what COVID-19 claims, factual information, misinformation and disinformation was shared on Twitter.Findings Results found very little misinformation and disinformation distributed widely. While health experts and journalists shared factual COVID-19-related information, they were not receiving optimum engagement. Tweets by citizens focusing on personal experience or opinions received more retweets and likes compared to any other sender type. Similarly, celebrities received more replies than any other sender type.Practical implications This study helps medical experts and government agencies understand the type of COVID-19 content and communication being shared on social media for population health purposes.Originality/value This study offers insight into how social media users engage with COVID-19-related information on Twitter and offers a typology of categories of information shared about the pandemic.Peer review The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-03-2021-0143/.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126542589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Watching participatory budgeting events or attending them produce different distributive outcomes","authors":"Azi Lev-on","doi":"10.1108/oir-01-2020-0033","DOIUrl":"https://doi.org/10.1108/oir-01-2020-0033","url":null,"abstract":"PurposeThe study examines the impact of presence, synchronicity of exposure and other variables on allocative decisions reached following a participatory budgeting event.Design/methodology/approachThe study analyzes the distributive decisions reached following a participatory budgeting event, which took place in an academic institution, and students were asked to determine the distribution of a portion of the student union budget. Some students viewed the event live (physically or remotely), while others watched it in delay.FindingsThe main variable affecting allocative decisions was whether decision-makers were exposed to the event physically or remotely. There was a significant and large difference between allocation decisions of participants who were physically present at the event and those who were exposed to it remotely.Practical implicationsThe discussion elaborates on the implications of the findings for the importance of presence and media selection in public engagement events.Originality/valuePublic engagement events are becoming widespread, with the Internet being a major tool in their administration. This study demonstrates that using the Internet to make such events accessible to the non-physically present can create significant changes in decisions reached by participants.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131372416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Are data repositories fettered? A survey of current practices, challenges and future technologies","authors":"Nushrat Khan, M. Thelwall, K. Kousha","doi":"10.1108/oir-04-2021-0204/v2/response1","DOIUrl":"https://doi.org/10.1108/oir-04-2021-0204/v2/response1","url":null,"abstract":"PurposeThe purpose of this study is to explore current practices, challenges and technological needs of different data repositories.Design/methodology/approachAn online survey was designed for data repository managers, and contact information from the re3data, a data repository registry, was collected to disseminate the survey.FindingsIn total, 189 responses were received, including 47% discipline specific and 34% institutional data repositories. A total of 71% of the repositories reporting their software used bespoke technical frameworks, with DSpace, EPrint and Dataverse being commonly used by institutional repositories. Of repository managers, 32% reported tracking secondary data reuse while 50% would like to. Among data reuse metrics, citation counts were considered extremely important by the majority, followed by links to the data from other websites and download counts. Despite their perceived usefulness, repository managers struggle to track dataset citations. Most repository managers support dataset and metadata quality checks via librarians, subject specialists or information professionals. A lack of engagement from users and a lack of human resources are the top two challenges, and outreach is the most common motivator mentioned by repositories across all groups. Ensuring findable, accessible, interoperable and reusable (FAIR) data (49%), providing user support for research (36%) and developing best practices (29%) are the top three priorities for repository managers. The main recommendations for future repository systems are as follows: integration and interoperability between data and systems (30%), better research data management (RDM) tools (19%), tools that allow computation without downloading datasets (16%) and automated systems (16%).Originality/valueThis study identifies the current challenges and needs for improving data repository functionalities and user experiences.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2021-0204","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114883911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"National memory institutions' social media policies and risk management: a content analysis","authors":"C. Liew","doi":"10.1108/OIR-09-2020-0421","DOIUrl":"https://doi.org/10.1108/OIR-09-2020-0421","url":null,"abstract":"PurposeAmong the current discourses around social media risk management (SMRM) is whether institutions perceive social media (SM) as more of an opportunity to be embraced and regulated, or a risk to be avoided or mitigated, how this is reflected in their policies and how institutional stance reflects their regulation and management of SM use and practices. There is currently no scholarly literature that addresses these for the memory sector where SM use has proliferated. This research aims to address this gap by putting a focus on national memory institutions (MIs), whose strategies and operations are often governed by a public/civic mandate.Design/methodology/approachThis research involves a comprehensive literature review and a content analysis. The review includes studies that have analysed institutional SM policies in other sectors. The review informs our content analysis both in terms of approaches and in terms of identifying areas for comparisons. Following an initial scoping review and a close inspection, a sample of eight policies of national MIs were included in the content analysis.FindingsThe content analysis led to the identification of 8 core themes and 36 sub-themes. The main themes are concerned with account management, audience management, rules for use, protecting institutional interests, legal considerations, the purpose of the policy, nature of postings and referencing information. Also emerged from the findings are a few gaps that we expect will provide a platform for further discourses with regard to the potentially complex role SM policies have in MIs and the broader cultural heritage sector in relation to their public/civic mandates.Originality/valueThis is the first close SM policy analysis for the memory sector focusing on national MIs. This research contributes insights into how national-level MIs tend to frame the opportunities and the risk of SM use, the ways in which they govern SM usage and their different approaches to SMRM. The findings have implications for SM policy development and implementations, and further iterations of SM policies in the memory sector.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0421","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133134549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prevalence of anger, engaged in sadness: engagement in misinformation, correction, and emotional tweets during mass shootings","authors":"Jiyoung Lee, Shaheen Kanthawala, Brian C. Britt, Danielle Deavours, Tanya Ott-Fulmore","doi":"10.1108/oir-03-2021-0121/v1/decision1","DOIUrl":"https://doi.org/10.1108/oir-03-2021-0121/v1/decision1","url":null,"abstract":"PurposeThe goal of this study is to examine how tweets containing distinct emotions (i.e., emotional tweets) and different information types (i.e., misinformation, corrective information, and others) are prevalent during the initial phase of mass shootings and furthermore, how users engage in those tweets.Design/methodology/approachThe researchers manually coded 1,478 tweets posted between August 3–11, 2019, in the immediate aftermath of the El Paso and Dayton mass shootings. This manual coding approach systematically examined the distinct emotions and information types of each tweet.FindingsThe authors found that, on Twitter, misinformation was more prevalent than correction during crises and a large portion of misinformation had negative emotions (i.e., anger, sadness, and anxiety), while correction featured anger. Notably, sadness-exhibiting tweets were more likely to be retweeted and liked by users, but tweets containing other emotions (i.e., anger, anxiety, and joy) were less likely to be retweeted and liked.Research limitations/implicationsOnly a portion of the larger conversation was manually coded. However, the current study provides an overall picture of how tweets are circulated during crises in terms of misinformation and correction, and moreover, how emotions and information types alike influence engagement behaviors.Originality/valueThe pervasive anger-laden tweets about mass shooting incidents might contribute to hostile narratives and eventually reignite political polarization. The notable presence of anger in correction tweets further suggests that those who are trying to provide correction to misinformation also rely on emotion. Moreover, our study suggests that displays of sadness could function in a way that leads individuals to rely on false claims as a coping strategy to counteract uncertainty.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-03-2021-0121/","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130164188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Health information communication during a pandemic crisis: analysis of CDC Facebook Page during COVID-19","authors":"Sue Yeon Syn","doi":"10.1108/OIR-09-2020-0416","DOIUrl":"https://doi.org/10.1108/OIR-09-2020-0416","url":null,"abstract":"PurposeThis study investigates the Centers for Disease Control and Prevention (CDC) Facebook Page to examine what kinds of information is shared to public using Facebook and how Facebook users share and engage with information during a health crisis situation with a case of the COVID-19 pandemic.Design/methodology/approachUsing Facebook Graph API, CDC's Facebook Page posts and users' engagement and reactions for six months from January to June 2020 were collected and analyzed. The posts were categorized into five categories. Users' engagement and reactions include share, comment, like, love, haha, wow, sad and angry.FindingsThe findings show that the type of posts have significant association with COVID-19 situation and the level of users' engagement and reactions differs significantly when COVID-19 related information is shared. The findings show that users become more active during health emergency situation. The results provided an insight into how different types of posts gain users' attention and motivation to interact.Originality/valueThis study investigates the use of social media during a national health crisis situation. While literature provides the use of social media during emergency and crisis cases, as health crisis situation is unique in that the boundary of time and location as well as people's daily life, the findings of this study provide an insight into how health authorities could communicate with the public during a health crisis situation.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0416","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"885 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131309040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding online health community users' information adoption intention: an elaboration likelihood model perspective","authors":"Tao Zhou","doi":"10.1108/OIR-09-2020-0412","DOIUrl":"https://doi.org/10.1108/OIR-09-2020-0412","url":null,"abstract":"PurposeThe purpose of this research is to draw on the elaboration likelihood model (ELM) to examine users' information adoption intention in online health communities (OHC).Design/methodology/approachThe authors collected 350 valid responses using a survey and conducted the moderated regression analysis to examine the research model.FindingsThe results indicated that users' information adoption intention is influenced by both central cues (argument quality) and peripheral cues (source credibility and emotional support). In addition, self-efficacy moderates the effect of both central cues and peripheral cues on information adoption intention.Originality/valuePrevious research has focused on the effect of individual motivations such as reciprocity and benefits on user behavior, and has seldom disclosed the influencing process of external factors on OHC users' behavioral decision. This research tries to fill the gap by adopting ELM to uncover the mechanism underlying OHC users' information adoption.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129677662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}