International Journal of Physical Distribution & Logistics Management最新文献

筛选
英文 中文
Integrating mobile parcel lockers into last-mile delivery networks: an operational design for home delivery, stationary, and mobile parcel lockers 将移动包裹柜纳入最后一英里投递网络:送货上门、固定和移动包裹柜的运营设计
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-03-14 DOI: 10.1108/ijpdlm-01-2023-0055
Marcel Peppel, Stefan Spinler, Matthias Winkenbach
{"title":"Integrating mobile parcel lockers into last-mile delivery networks: an operational design for home delivery, stationary, and mobile parcel lockers","authors":"Marcel Peppel, Stefan Spinler, Matthias Winkenbach","doi":"10.1108/ijpdlm-01-2023-0055","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2023-0055","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The e-commerce boom presents new challenges for last-mile delivery (LMD), which may be mitigated by new delivery technologies. This paper evaluates the impact of mobile parcel lockers (MPL) on costs and CO<sub>2</sub> equivalent (CO<sub>2</sub>e) emissions in existing LMD networks, which include home delivery and shipments to stationary parcel lockers.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To describe customers’ preferences, we design a multinomial logit model based on recipients’ travel distance to pick-up locations and availability at home. Based on route cost estimation, we define the operating costs for MPLs. We devise a mathematical model with binary decision variables to optimize the location of MPLs.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p> Our study demonstrates that integrating MPLs leads to additional cost savings of 8.7% and extra CO<sub>2</sub>e emissions savings of up to 5.4%. Our analysis of several regional clusters suggests that MPLs yield benefits in highly populous cities but may result in additional emissions in more rural areas where recipients drive longer distances to pick-ups.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper designs a suitable operating model for MPLs and demonstrates environmental and economic savings. Moreover, it adds recipients’ availability at home to receive parcels improving the accuracy of stochastic demand. In addition, MPLs are evaluated in the context of several regional clusters ranging from large cities to rural areas. Thus, we provide managerial guidance to logistics service providers how and where to deploy MPLs.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"38 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140149934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring how retail and logistics service provider managers make sense of sustainability in last mile delivery 探索零售和物流服务供应商经理如何理解最后一英里配送的可持续性
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-02-26 DOI: 10.1108/ijpdlm-02-2023-0073
Helleke Heikkinen
{"title":"Exploring how retail and logistics service provider managers make sense of sustainability in last mile delivery","authors":"Helleke Heikkinen","doi":"10.1108/ijpdlm-02-2023-0073","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0073","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>An increasing number of last mile deliveries (LMDs) pose many sustainability challenges that retailers and logistics service providers (LSPs) can address. Using cognitive frames (CFs) as a lens, this study explored how retail and LSP managers make sense of sustainable LMDs.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The methodological approach used is a multiple embedded case study. The data were obtained from interviews with retailers and LSPs, supplemented with secondary data for triangulation.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings present the operational aspects of LMDs that managers associate with sustainability and indicate that retail and LSP managers frame sustainability primarily as emission reduction. Managers indicate an externalization of responsibility and a compartmentalization of the supply chain, in which social sustainability is not associated with the last mile. Most managers indicate hierarchical CFs regarding sustainability, in which sustainability is an important topic but is subordinate to economic interests.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Collaboration between retailers, LSPs and other stakeholders is viewed as challenging but could alleviate some of the sustainability shortcomings and aid in the paradoxical framing and inclusion of social issues.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>A conceptualization of managerial CFs for sustainable LMDs, together with empirical frame indicators and three propositions, is presented, providing novel insights into how paradoxical CFs could make LMDs more sustainable. This approach illuminates the possibilities for how to untangle the operational manifestations of managerial framing and adds to the empirical exploration of CFs in supply chain management.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"13 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139950786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Quantum-inspired computing technology in operations and logistics management 运营和物流管理中的量子启发计算技术
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-02-06 DOI: 10.1108/ijpdlm-02-2023-0065
Miguel Núñez-Merino, Juan Manuel Maqueira-Marín, José Moyano-Fuentes, Carlos Alberto Castaño-Moraga
{"title":"Quantum-inspired computing technology in operations and logistics management","authors":"Miguel Núñez-Merino, Juan Manuel Maqueira-Marín, José Moyano-Fuentes, Carlos Alberto Castaño-Moraga","doi":"10.1108/ijpdlm-02-2023-0065","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0065","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this paper is to explore and disseminate knowledge about quantum-inspired computing technology's potential to solve complex challenges faced by the operational agility capability in Industry 4.0 manufacturing and logistics operations.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A multi-case study approach is used to determine the impact of quantum-inspired computing technology in manufacturing and logistics processes from the supplier perspective. A literature review provides the basis for a framework to identify a set of flexibility and agility operational capabilities enabled by Industry 4.0 Information and Digital Technologies. The use cases are analyzed in depth, first individually and then jointly.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Study results suggest that quantum-inspired computing technology has the potential to harness and boost companies' operational flexibility to enhance operational agility in manufacturing and logistics operations management, particularly in the Industry 4.0 context. An exploratory model is proposed to explain the relationships between quantum-inspired computing technology and the deployment of operational agility capabilities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This is study explores the use of quantum-inspired computing technology in Industry 4.0 operations management and contributes to understanding its potential to enable operational agility capability in manufacturing and logistics operations.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"86 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139680230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Comparing flexibility-based measures during different disruptions: evidence from maritime supply chains 比较不同中断期间基于灵活性的措施:来自海运供应链的证据
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-02-02 DOI: 10.1108/ijpdlm-02-2023-0075
Sara Rogerson, Martin Svanberg, Ceren Altuntas Vural, Sönke von Wieding, Johan Woxenius
{"title":"Comparing flexibility-based measures during different disruptions: evidence from maritime supply chains","authors":"Sara Rogerson, Martin Svanberg, Ceren Altuntas Vural, Sönke von Wieding, Johan Woxenius","doi":"10.1108/ijpdlm-02-2023-0075","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0075","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Severe disruptions to maritime supply chains, including port closures, congestion and shortages in shipping capacity, have occurred during the COVID-19 pandemic. This paper’s purpose is to explore flexibility-based countermeasures that enable actors in maritime supply chains to mitigate the effects of disruptions with different characteristics.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Semi-structured interviews were conducted with shipping lines, shippers, forwarders and ports. Data on the COVID-19 pandemic's effects and countermeasures were collected and compared with data regarding the 2016–2017 Gothenburg port conflict.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Spatial, capacity, service and temporal flexibility emerged as the primary countermeasures, whilst important characteristics of disruptions were geographical spread, duration, uncertainty, criticality, the element of surprise and intensity. Spatial flexibility was exercised in both disruptions by switching to alternative ports. During the COVID-19 pandemic, ensuring capacity flexibility included first removing and then adding vessels. Shipping lines exercising service flexibility prioritised certain cargo, which made the spot market uncertain and reduced flexibility for forwarders, importers and exporters that changed carriers or traffic modes. Experience with disruptions meant less surprise and better preparation for spatial flexibility.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Understanding how actors in maritime supply chains exercise flexibility-based countermeasures amid disruptions with different characteristics can support preparedness for coming disruptions.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Comparing flexibility-based measures in a pandemic versus port conflict provides insights into the important characteristics of disruptions and the relevance of mitigation strategies. The resilience of maritime supply chains, although underexamined compared with manufacturing supply chains, is essential for maintaining global supply chain flows.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"2 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139678694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the impact of rider–driver ethnicity match/mismatch in ride-hailing 探索乘车人与司机种族匹配/不匹配对乘车服务的影响
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-02-01 DOI: 10.1108/ijpdlm-01-2023-0056
Yavuz Idug, David Gligor, Jamie Porchia, Suman Niranjan, Ila Manuj, David R. Nowicki
{"title":"Exploring the impact of rider–driver ethnicity match/mismatch in ride-hailing","authors":"Yavuz Idug, David Gligor, Jamie Porchia, Suman Niranjan, Ila Manuj, David R. Nowicki","doi":"10.1108/ijpdlm-01-2023-0056","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2023-0056","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Drawing on the social identity theory, this paper explores the impact of rider–driver ethnicity match on the driver’s expected ride satisfaction and willingness to perform, and rider’s trust on the driver.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study relies on scenario-based online experiments with 291 ride-hailing drivers and 282 riders in the USA.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings indicate that ethnicity match between ride-hailing drivers and riders positively impact driver’s ride satisfaction and willingness to perform, and rider’s trust in the driver. The study also revealed a significant positive moderation effect of ethnic identity on the relationship of ethnicity match and those constructs.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>While it may be challenging to influence an individual’s level of ethnic identity, managers can take steps to educate and train their employees regarding the impact of ethnic identity and discrimination, with a particular focus on those individuals who possess a strong sense of ethnic identity.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The findings of this research provide theoretical contributions to the existing literature on ride-hailing services and adds to the limited stream of logistics research that examines the impact of ethnicity on ride-hailing operations.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"17 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139587595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity 供应链工作与职业契合度:与主管能力、仁慈和诚信的联系
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-01-12 DOI: 10.1108/ijpdlm-05-2023-0192
James A. Meurs, Graham H. Lowman, David M. Gligor, Michael J. Maloni
{"title":"Supply chain job and vocational fit: links to supervisor ability, benevolence and integrity","authors":"James A. Meurs, Graham H. Lowman, David M. Gligor, Michael J. Maloni","doi":"10.1108/ijpdlm-05-2023-0192","DOIUrl":"https://doi.org/10.1108/ijpdlm-05-2023-0192","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Supply chain has long faced a persistent workforce shortage. To help both organizations and the field create environments that are more conducive to employee retention, the authors investigate the outcomes of supply chain employee trust in their supervisor.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Applying person-environment fit theory, the authors evaluate the well-established antecedents to trust in supervisor ability, benevolence and integrity (ABI) relative to person-job (P-J) fit and person-vocation (P-V) fit of US supply chain employees.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Confirmatory factor analysis indicates that ABI is best modeled as dimensions of a second-order formative trust construct rather than as its antecedents. However, PLS-SEM provides somewhat unconvincing support for the impacts of ABI-trust. Instead, qualitative comparative analysis (QCA) delineates that all three ABI dimensions are not always needed for P-J and P-V fit in supply chain. Some employees respond to affective-based (i.e. benevolence) trust and others to cognitive-based (i.e. ability and integrity) trust.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The QCA results offer specific recommendations for supply chain organizations to enhance employee trust in supervisors to succeed in the struggle for labor.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The results counter extant trust theory, encouraging scholars to consider ABI as distinct dimensions of trust. The study also demonstrates the importance of considering QCA in supply chain research to meaningfully expand contributions to theory and practice.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"21 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139420516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Supply chain resilience as a system quality: survey-based evidence from multiple industries 作为系统质量的供应链复原力:来自多个行业的基于调查的证据
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2024-01-02 DOI: 10.1108/ijpdlm-06-2023-0203
Tim Gruchmann, Gernot M. Stadtfeld, Matthias Thürer, Dmitry Ivanov
{"title":"Supply chain resilience as a system quality: survey-based evidence from multiple industries","authors":"Tim Gruchmann, Gernot M. Stadtfeld, Matthias Thürer, Dmitry Ivanov","doi":"10.1108/ijpdlm-06-2023-0203","DOIUrl":"https://doi.org/10.1108/ijpdlm-06-2023-0203","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Experiencing more frequent, system-wide disruptions, such as pandemics and geopolitical conflicts, supply chains can be largely destabilized by a lack of materials, services or components. Supply chain resilience (SCRES) constitutes the network ability to recover after and survive during such unexpected events. To enhance the understanding of SCRES as a system-wide quality, this study tests a comprehensive SCRES model with data from multiple industries.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study proposes a theoretical framework conceptualizing SCRES as system quality, extending the classical proactive/reactive taxonomy by multiple system states consisting of the supply system properties, behaviors and responses to disruptions. Underlying hypotheses were tested using an online survey. The sample consists of 219 responses from German industries. Maximum likelihood structural equation modeling (ML-SEM) and moderation analysis were used for analyzing the survey data. The study was particularly designed to elaborate on supply chain theory.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Two pathways of parallel SCRES building were identified: proactive preparedness via anticipation and reactive responsiveness via agility. Both system responses are primarily built simultaneously rather than successively. The present study further provides empirical evidence on the central role of visibility and velocity in achieving comprehensive SCRES, while flexibility only exerts short-term support after a disruption. The study additionally points to potential “spillover effects” such as the vital role of proactive SCRES in achieving reactive responsiveness.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The present study confirms and expands existing theories on SCRES. While stressing the multidimensionality of SCRES, it theorizes the (inter-)temporal evolution of a system and offers practical guidelines for SCRES building in various industrial contexts. It thus supports the transformation toward more resilient and viable supply chains, contributing to the increasing efforts of middle-range theory building to achieve an overarching theory. The study also points to potential future research avenues.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"17 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139068612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Intelligent algorithms applied to the prediction of air freight transportation delays 应用于空运延误预测的智能算法
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2023-12-19 DOI: 10.1108/ijpdlm-10-2022-0328
Guilherme Dayrell Mendonça, Stanley Robson de Medeiros Oliveira, Orlando Fontes Lima Jr, Paulo Tarso Vilela de Resende
{"title":"Intelligent algorithms applied to the prediction of air freight transportation delays","authors":"Guilherme Dayrell Mendonça, Stanley Robson de Medeiros Oliveira, Orlando Fontes Lima Jr, Paulo Tarso Vilela de Resende","doi":"10.1108/ijpdlm-10-2022-0328","DOIUrl":"https://doi.org/10.1108/ijpdlm-10-2022-0328","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The objective of this paper is to evaluate whether the data from consignors, logistics service providers (LSPs) and consignees contribute to the prediction of air transport shipment delays in a machine learning application.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The research database contained 2,244 air freight intercontinental shipments to 4 automotive production plants in Latin America. Different algorithm classes were tested in the knowledge discovery in databases (KDD) process: support vector machine (SVM), random forest (RF), artificial neural networks (ANN) and k-nearest neighbors (KNN).</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Shipper, consignee and LSP data attribute selection achieved 86% accuracy through the RF algorithm in a cross-validation scenario after a combined class balancing procedure.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>These findings expand the current literature on machine learning applied to air freight delay management, which has mostly focused on weather, airport structure, flight schedule, ground delay and congestion as explanatory attributes.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"78 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2023-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138685886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer 回报公平感对零售商满意度和态度的影响
IF 6.7 3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2023-12-07 DOI: 10.1108/ijpdlm-01-2022-0007
Angela L. Jones, Jason W. Miller, Judith M. Whipple, Stanley E. Griffis, Clay M. Voorhees
{"title":"The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer","authors":"Angela L. Jones, Jason W. Miller, Judith M. Whipple, Stanley E. Griffis, Clay M. Voorhees","doi":"10.1108/ijpdlm-01-2022-0007","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2022-0007","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In the competitive retailing environment, retailers who provide service experiences that stand out from the competition can gain a competitive advantage. Increasingly, an important aspect of the service experience involves product returns, in particular, the fairness of returns policies and procedures. Previous research studies support that interpersonal justice and informational justice relate positively to consumer attitudes and behaviors. In this paper, the authors examine the relative effects of interpersonal justice and informational justice on return satisfaction, positive word-of-mouth (PWOM) and trust. Additionally, the authors examine the moderating effects of returns process convenience and returns policy restrictiveness as indicators of procedural justice.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A scenario-based experiment methodology was used to test the relationships of interest.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results support that the effects of interpersonal justice on the outcome variables are stronger than the effects of informational justice. There is also support for a moderating effect of returns process convenience on the relationships between interpersonal justice and each outcome variable, as well as partial support for the moderating effect of returns policy restrictiveness on the relationship between interpersonal justice and PWOM.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The research extends previous work on the effects of justice on customer outcomes. Results support the importance of retailers treating customers with fairness during the returns experience and further support the benefits of providing a convenient returns experience.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"54 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2023-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138532447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Frequent supply chain disruptions and firm performance: the moderating role of exploitation, exploration and supply chain ambidexterity 频繁的供应链中断与企业绩效:开发、探索和供应链双元性的调节作用
3区 管理学
International Journal of Physical Distribution & Logistics Management Pub Date : 2023-11-10 DOI: 10.1108/ijpdlm-01-2023-0051
Saurabh Ambulkar, Peter M. Ralston, Mikaella Polyviou, Nada Sanders
{"title":"Frequent supply chain disruptions and firm performance: the moderating role of exploitation, exploration and supply chain ambidexterity","authors":"Saurabh Ambulkar, Peter M. Ralston, Mikaella Polyviou, Nada Sanders","doi":"10.1108/ijpdlm-01-2023-0051","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2023-0051","url":null,"abstract":"Purpose The present manuscript assesses how firms should manage frequent supply chain disruption triggers and whether these firms should use existing supply chain competencies, develop new ones or both to mitigate any adverse consequences on financial performance. Design/methodology/approach Data for the study come from a survey administered to professionals in India. India was an appropriate base for the study because of its developing economy and businesses often facing SC disruptions in the marketplace. Findings The findings show that the negative association between the frequency of supply chain disruption triggers and financial performance is weaker when a firm utilizes supply chain exploitation competencies. Conversely, the negative association between the frequency of supply chain disruption triggers and financial performance becomes stronger when using supply chain exploration competencies. Most significantly, however, the authors show that a strategy of supply chain ambidexterity – one that combines both exploitation and exploration practices – is more beneficial in mitigating the impact of frequent disruption triggers on firm financial performance compared to the other strategies. Originality/value These findings contribute to the literature, extending the benefits of ambidexterity beyond domains of innovation, manufacturing flexibility, competitiveness and firm performance to include mitigation of supply chain disruptions.","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"62 9","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135092100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信