International Journal of Physical Distribution & Logistics Management最新文献

{"title":"Who changes what, when and where? Elaborating postponement when integrating hardware and software objects in global supply chains","authors":"Lorenzo Bruno Prataviera, Andreas Norrman","doi":"10.1108/ijpdlm-06-2023-0222","DOIUrl":"https://doi.org/10.1108/ijpdlm-06-2023-0222","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The postponement principle concerns defining <em>when</em> and <em>where</em> value is added, usually referring to hardware components for physical products. However, in modern supply chains, software’s importance is increasing, impacting the timing and location of value-adding operations. Lacking insights into software-driven implications for postponement, we aim at elaborating on the postponement principle by contextualizing its evolution when integrating different <em>objects</em> (i.e. hardware and software).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We adopted an abductive approach to elaborate on the existing knowledge with original empirical insights. A single-case study with four subcases allowed us to explore postponement dimensions in the context of a global high-tech enterprise offering products that integrate hardware and software objects. As global supply chains involve multiple jurisdictions with heterogeneous regulations, we also analyzed in depth the emerging fiscal and legal implications.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Besides <em>where</em> and <em>when</em> value is added, the study illustrates that deciding who (i.e. what legal entity) is carrying out what operation on what kind of <em>object</em> is highly important. Moreover, fiscal and legal implications for the various legal entities strongly depend on <em>what</em> operations are executed and in which jurisdiction (<em>where</em>). The study identifies critical interrelationships among postponement dimensions when integrating hardware and software objects, highlighting the importance of understanding and managing their reciprocity with the emerging fiscal and legal risks.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>We elaborate on the postponement principle by contextualizing its applications when integrating hardware and software objects in global supply chains, which include multiple jurisdictions. By formalizing the impact of the <em>who</em> dimension, the study contributes to developing the interorganizational perspective for postponement. Moreover, it extends the traditional cost perspective for postponement beyond the trade-off between responsiveness and cost-efficiency, suggesting that firms applying global postponement should extend their focus to also examine fiscal and legal risks for all the legal entities involved.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"120 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140939934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bayesian network methodology and machine learning approach: an application on the impact of digital technologies on logistics service quality","authors":"Behzad Maleki Vishkaei, Pietro De Giovanni","doi":"10.1108/ijpdlm-05-2023-0195","DOIUrl":"https://doi.org/10.1108/ijpdlm-05-2023-0195","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to use Bayesian network (BN) methodology complemented by machine learning (ML) and what-if analysis to investigate the impact of digital technologies (DT) on logistics service quality (LSQ), employing the service quality (SERVQUAL) framework.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Using a sample of 244 Italian firms, this study estimates the probability distributions associated with both DT and SERVQUAL logistics, as well as their interrelationships. Additionally, BN technique enables the application of ML techniques to uncover hidden relationships, as well as a series of what-if analyses to extract more knowledge.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study was funded by the European Union—NextGenerationEU, in the framework of the GRINS-Growing Resilient, INclusive and Sustainable project (GRINS PE00000018—CUP B43C22000760006). The views and opinions expressed are solely those of the authors and do not necessarily reflect those of the European Union, nor can the European Union be held responsible for them.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research delves into the influence of DTIE and DTA on SERVQUAL logistics, thereby filling a gap in the existing literature in which no study has explored the intricate relationships between these technologies and SERVQUAL dimensions. Methodologically, we pioneer the integration of BN with ML techniques and what-if analysis, thus exploring innovative techniques to be used in logistics and supply-chain studies.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"20 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140939989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards a critical realism synthesis of configurational and middle-range theorising","authors":"Mohsin Malik, Imran Ali","doi":"10.1108/ijpdlm-05-2023-0185","DOIUrl":"https://doi.org/10.1108/ijpdlm-05-2023-0185","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>We present configurational theorising as a novel approach to developing middle-range theory in two steps: (1) we illustrate configurational theorising as a new form of supply chain inquiry by connecting its philosophical assumptions with a methodological execution, and (2) we generate new insights underpinning a middle-range theory for supply chain resilience.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We synthesise information from a range of sources and invoke ‘critical realism” to suggest a five-phase configurational theorising roadmap to develop middle-range theory. We demonstrate this roadmap to explain supply chain resilience by analysing qualitative data from 22 organisations within the Australian food supply chain.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Coopetition and supply chain collaboration are necessary causal conditions, but they need to combine with either supply chain agility or multi-sourcing strategy to build supply chain resilience. Asymmetrical analyses showed that the simultaneous absence of supply chain collaboration, supply chain agility and multi-sourcing results in low supply chain resilience, but coopetition was indifferent to low supply chain resilience. Similarly, high supply chain resilience is possible with the non-presence of supply chain agility and multi-sourcing.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The configurational middle-range theorising roadmap presented and empirically tested in this paper constitutes a substantial advancement to both theory and the methodological domain.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This is the first attempt at developing a middle-range theory for supply chains by explicitly drawing on configurational theorising.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"36 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140833277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Netnography: a research method to study supply chain members' interactions in online communities","authors":"Ania Izabela Rynarzewska, Larry Giunipero","doi":"10.1108/ijpdlm-05-2023-0193","DOIUrl":"https://doi.org/10.1108/ijpdlm-05-2023-0193","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The objective of this paper is to further the understanding of netnography as a research method for supply chain academics. Netnography is a method for gathering and gaining insight from industry-specific online communities. We prescribe that viewing netnography through the lens of the supply chain will permit researchers to explore, discover, understand, describe or report concepts or phenomena that have previously been studied via survey research or quantitative modeling.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To introduce netnography to supply chain research, we propose a framework to guide how netnography can be adopted and used. Definitions and directions are provided, highlighting some of the practices within netnographic research.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Netnography provides the researcher with another avenue to pursue answers to research questions, either alone or in conjunction with the dominant methods of survey research and quantitative modeling. It provides another tool in the researchers’ toolbox to engage practitioners in the field.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The development of netnography as a research method is associated with Robert Kozinets. He developed the method to study online communities in consumer behavior. We justify why this method can be applied to supply chain research, how to collect data and provide research examples of its use. This technique has room to grow as a supply chain research method.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"20 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140804850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Operational performance of light electric freight vehicles in the last mile: two Nordic case studies","authors":"Niklas Arvidsson, Howard Twaddell Weir IV, Tale Orving","doi":"10.1108/ijpdlm-02-2023-0079","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0079","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>To assess the introduction and performance of light electric freight vehicles (LEFVs), more specifically cargo cycles in major 3PL organizations in at least two Nordic countries.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Case studies. Interviews. Company data on performance before as well as after the introduction. Study of differing business models as well as operational setups.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results from the studied cases show that LEFVs can compete with conventional vans in last mile delivery operations of e-commerce parcels. We account for when this might be the case, during which circumstances and why.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Inherent limitations of the case study approach, specifically on generalization. Future research to include more public–private partnership and multi-actor approach for scalability.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Adding to knowledge on the public sector facilitation necessary to succeed with implementation and identifying cases in which LEFVs might offer efficiency gains over more traditional delivery vehicles.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>One novelty is the access to detailed data from before the implementation of new vehicles and the data after the implementation. A fair comparison is made possible by the operational structure, area of delivery, number of customers, customer density, type of packages, and to some extent, the number of packages being quite similar. Additionally, we provide data showing how city hubs can allow cargo cycles to work synergistically with delivery vans. This is valuable information for organizations thinking of trying LEFVs in operations as well as municipalities/local authorities that are interested.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"61 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140200195","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Integrating mobile parcel lockers into last-mile delivery networks: an operational design for home delivery, stationary, and mobile parcel lockers","authors":"Marcel Peppel, Stefan Spinler, Matthias Winkenbach","doi":"10.1108/ijpdlm-01-2023-0055","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2023-0055","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The e-commerce boom presents new challenges for last-mile delivery (LMD), which may be mitigated by new delivery technologies. This paper evaluates the impact of mobile parcel lockers (MPL) on costs and CO₂ equivalent (CO₂e) emissions in existing LMD networks, which include home delivery and shipments to stationary parcel lockers.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>To describe customers’ preferences, we design a multinomial logit model based on recipients’ travel distance to pick-up locations and availability at home. Based on route cost estimation, we define the operating costs for MPLs. We devise a mathematical model with binary decision variables to optimize the location of MPLs.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p> Our study demonstrates that integrating MPLs leads to additional cost savings of 8.7% and extra CO₂e emissions savings of up to 5.4%. Our analysis of several regional clusters suggests that MPLs yield benefits in highly populous cities but may result in additional emissions in more rural areas where recipients drive longer distances to pick-ups.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper designs a suitable operating model for MPLs and demonstrates environmental and economic savings. Moreover, it adds recipients’ availability at home to receive parcels improving the accuracy of stochastic demand. In addition, MPLs are evaluated in the context of several regional clusters ranging from large cities to rural areas. Thus, we provide managerial guidance to logistics service providers how and where to deploy MPLs.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"38 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140149934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring how retail and logistics service provider managers make sense of sustainability in last mile delivery","authors":"Helleke Heikkinen","doi":"10.1108/ijpdlm-02-2023-0073","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0073","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>An increasing number of last mile deliveries (LMDs) pose many sustainability challenges that retailers and logistics service providers (LSPs) can address. Using cognitive frames (CFs) as a lens, this study explored how retail and LSP managers make sense of sustainable LMDs.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The methodological approach used is a multiple embedded case study. The data were obtained from interviews with retailers and LSPs, supplemented with secondary data for triangulation.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings present the operational aspects of LMDs that managers associate with sustainability and indicate that retail and LSP managers frame sustainability primarily as emission reduction. Managers indicate an externalization of responsibility and a compartmentalization of the supply chain, in which social sustainability is not associated with the last mile. Most managers indicate hierarchical CFs regarding sustainability, in which sustainability is an important topic but is subordinate to economic interests.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Collaboration between retailers, LSPs and other stakeholders is viewed as challenging but could alleviate some of the sustainability shortcomings and aid in the paradoxical framing and inclusion of social issues.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>A conceptualization of managerial CFs for sustainable LMDs, together with empirical frame indicators and three propositions, is presented, providing novel insights into how paradoxical CFs could make LMDs more sustainable. This approach illuminates the possibilities for how to untangle the operational manifestations of managerial framing and adds to the empirical exploration of CFs in supply chain management.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"13 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139950786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Quantum-inspired computing technology in operations and logistics management","authors":"Miguel Núñez-Merino, Juan Manuel Maqueira-Marín, José Moyano-Fuentes, Carlos Alberto Castaño-Moraga","doi":"10.1108/ijpdlm-02-2023-0065","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0065","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this paper is to explore and disseminate knowledge about quantum-inspired computing technology's potential to solve complex challenges faced by the operational agility capability in Industry 4.0 manufacturing and logistics operations.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A multi-case study approach is used to determine the impact of quantum-inspired computing technology in manufacturing and logistics processes from the supplier perspective. A literature review provides the basis for a framework to identify a set of flexibility and agility operational capabilities enabled by Industry 4.0 Information and Digital Technologies. The use cases are analyzed in depth, first individually and then jointly.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Study results suggest that quantum-inspired computing technology has the potential to harness and boost companies' operational flexibility to enhance operational agility in manufacturing and logistics operations management, particularly in the Industry 4.0 context. An exploratory model is proposed to explain the relationships between quantum-inspired computing technology and the deployment of operational agility capabilities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This is study explores the use of quantum-inspired computing technology in Industry 4.0 operations management and contributes to understanding its potential to enable operational agility capability in manufacturing and logistics operations.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"86 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139680230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Comparing flexibility-based measures during different disruptions: evidence from maritime supply chains","authors":"Sara Rogerson, Martin Svanberg, Ceren Altuntas Vural, Sönke von Wieding, Johan Woxenius","doi":"10.1108/ijpdlm-02-2023-0075","DOIUrl":"https://doi.org/10.1108/ijpdlm-02-2023-0075","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Severe disruptions to maritime supply chains, including port closures, congestion and shortages in shipping capacity, have occurred during the COVID-19 pandemic. This paper’s purpose is to explore flexibility-based countermeasures that enable actors in maritime supply chains to mitigate the effects of disruptions with different characteristics.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Semi-structured interviews were conducted with shipping lines, shippers, forwarders and ports. Data on the COVID-19 pandemic's effects and countermeasures were collected and compared with data regarding the 2016–2017 Gothenburg port conflict.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Spatial, capacity, service and temporal flexibility emerged as the primary countermeasures, whilst important characteristics of disruptions were geographical spread, duration, uncertainty, criticality, the element of surprise and intensity. Spatial flexibility was exercised in both disruptions by switching to alternative ports. During the COVID-19 pandemic, ensuring capacity flexibility included first removing and then adding vessels. Shipping lines exercising service flexibility prioritised certain cargo, which made the spot market uncertain and reduced flexibility for forwarders, importers and exporters that changed carriers or traffic modes. Experience with disruptions meant less surprise and better preparation for spatial flexibility.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Understanding how actors in maritime supply chains exercise flexibility-based countermeasures amid disruptions with different characteristics can support preparedness for coming disruptions.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Comparing flexibility-based measures in a pandemic versus port conflict provides insights into the important characteristics of disruptions and the relevance of mitigation strategies. The resilience of maritime supply chains, although underexamined compared with manufacturing supply chains, is essential for maintaining global supply chain flows.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"2 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139678694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the impact of rider–driver ethnicity match/mismatch in ride-hailing","authors":"Yavuz Idug, David Gligor, Jamie Porchia, Suman Niranjan, Ila Manuj, David R. Nowicki","doi":"10.1108/ijpdlm-01-2023-0056","DOIUrl":"https://doi.org/10.1108/ijpdlm-01-2023-0056","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Drawing on the social identity theory, this paper explores the impact of rider–driver ethnicity match on the driver’s expected ride satisfaction and willingness to perform, and rider’s trust on the driver.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The study relies on scenario-based online experiments with 291 ride-hailing drivers and 282 riders in the USA.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings indicate that ethnicity match between ride-hailing drivers and riders positively impact driver’s ride satisfaction and willingness to perform, and rider’s trust in the driver. The study also revealed a significant positive moderation effect of ethnic identity on the relationship of ethnicity match and those constructs.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>While it may be challenging to influence an individual’s level of ethnic identity, managers can take steps to educate and train their employees regarding the impact of ethnic identity and discrimination, with a particular focus on those individuals who possess a strong sense of ethnic identity.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The findings of this research provide theoretical contributions to the existing literature on ride-hailing services and adds to the limited stream of logistics research that examines the impact of ethnicity on ride-hailing operations.</p><!--/ Abstract__block -->","PeriodicalId":14251,"journal":{"name":"International Journal of Physical Distribution & Logistics Management","volume":"17 1","pages":""},"PeriodicalIF":6.7,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139587595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}