International Journal of Contemporary Hospitality Management最新文献

{"title":"Beyond green claims: customer engagement activates green evangelism","authors":"Arry Widodo,Rennyta Yusiana,Nurafni Rubiyanti","doi":"10.1108/ijchm-05-2026-0803","DOIUrl":"https://doi.org/10.1108/ijchm-05-2026-0803","url":null,"abstract":"Purpose Credible environmental claims frequently fail to convert into customer advocacy. This study aims to explain why. It positions customer engagement as the mechanism that activates green evangelism from perceived green reputation and perceived green credibility and openness to experience as a trait activated boundary condition on that activation. Design/methodology/approach A cross-sectional survey of 437 patrons of sustainability-positioned culinary establishments across five Indonesian metropolitan areas was analysed using covariance-based structural equation modelling in LISREL 9.30. Engagement was specified as a second-order construct with cognitive, emotional and behavioural facets. Mediation was tested with bias corrected bootstrapping, moderation with multi-group and latent-interaction estimation. Competing models, collinearity and equivalence diagnostics, common method tests and endogeneity checks were run. Findings Reputation and credibility predict evangelism only while engagement is left out of the model. Once engagement is specified, both direct paths fall to non-significance, and engagement remains a strong predictor, the signature of indirect-only mediation. Collinearity is negligible, so redundancy does not account for the pattern. Facet-level decomposition shows the transmission is carried mainly by emotional and behavioural engagement rather than by cognition. Openness strengthens both signal to engagement paths. Research limitations/implications Cross-sectional, single-country data on self-reported advocacy constrain causal and cross-cultural inference. Practical implications Marginal green marketing spend should move from claim broadcasting to co-creative touchpoints, tiered by customer openness. Originality/value The paper specifies an enactment threshold on green signalling models, supplies a mechanism-level account of the sustainability intention behaviour gap and joins trait activation to service-dominant logic in a two-stage activation-and-diffusion explanation of advocacy.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"7 1","pages":"1-20"},"PeriodicalIF":11.1,"publicationDate":"2026-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149123581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Micro-delight and anticipatory anxiety in mobile travel reviews: shaping tourist satisfaction","authors":"Md Shamim Hossain","doi":"10.1108/ijchm-04-2026-0683","DOIUrl":"https://doi.org/10.1108/ijchm-04-2026-0683","url":null,"abstract":"Purpose Mobile travel reviews contain fine-grained emotions that aggregate sentiment misses. This study aims to examine how discrete emotional cues – micro-delight (joy + surprise) and anticipatory anxiety (fear + sadness) – shape tourist satisfaction, and whether tour type (guided vs self-guided) moderates these effects. Design/methodology/approach A total of 3,678 English reviews were collected from guided (GetYourGuide, Viator) and self-guided (VoiceMap, GPSmyCity) platforms. BERT-based emotion extraction quantified discrete emotions, PCA on sentence embeddings controlled for latent semantic content and ordinal logistic regression tested the hypotheses, supported by robustness checks and model diagnostics. Findings Micro-delight positively predicts satisfaction (ß = 2.115, p < 0.001), while anticipatory anxiety negatively predicts satisfaction (ß = −1.006, p < 0.001). Tour type moderation was limited: including tour-type interaction terms improved model fit (χ2(2) = 19.49, p < 0.001), but only the micro-delight × tour type interaction was statistically significant, whereas the anxiety × tour type interaction was not (p = 0.479). Tour type was significant as a control (ß = −0.692, p < 0.001), indicating lower baseline satisfaction for self-guided tours. Practical implications Hospitality managers should prioritize reducing anticipatory anxiety as a universal strategy, while investing in delight-inducing features that yield comparable returns across guided and self-guided tour formats. For self-guided tour operators, reducing wayfinding anxiety and amplifying delight through personalized content offer a clear path to improve satisfaction. Originality/value The study provides large-scale evidence that discrete emotional cues predict satisfaction beyond aggregate sentiment, supporting emotional granularity in mobile review contexts. The findings provide limited evidence that tour type alters the relationship between discrete emotions and satisfaction, suggesting that emotional management strategies may be applied broadly across tour formats. The methodological pipeline demonstrates how BERT-based emotion extraction can be aligned with theory-driven hypothesis testing in tourism research.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"9 1","pages":"1-18"},"PeriodicalIF":11.1,"publicationDate":"2026-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149123582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From bad to worse: customer mistreatment and service sabotage across encounters","authors":"I-An Wang,Chih-Hsing Liu,Jun-you Lin","doi":"10.1108/ijchm-01-2026-0110","DOIUrl":"https://doi.org/10.1108/ijchm-01-2026-0110","url":null,"abstract":"Purpose Customer mistreatment is a significant issue in both practical and academic contexts, especially in the service industry. Drawing on the stressor–emotion model, this study aims to use a sequential two-encounter field design to test the lagged effects of customer mistreatment on service sabotage at Time 1 and Time 2. The study also explores the moderating effects of personal controls (i.e. conscientiousness and emotional stability) and situational control (empowerment) on the above relationships. Design/methodology/approach The analytical sample consisted of 190 frontline employees matched with 380 customer evaluations across two consecutive service encounters. Data were gathered in multiple stages: frontline employees first completed questionnaires on demographics and personal traits, and then, immediately after service encounters. This procedure was repeated for a subsequent service encounter with a second customer to capture multiple interactions for each employee. Findings The findings indicate that emotional exhaustion mediates the relationship between customer mistreatment and service sabotage at both Time 1 and Time 2. Furthermore, empowerment weakens the positive relationship between customer mistreatment and emotional exhaustion, whereas conscientiousness and emotional stability attenuate the indirect effect of customer mistreatment on service sabotage through emotional exhaustion. Practical implications The findings underscore the importance of safeguarding frontline employees from the detrimental effects of customer mistreatment. Hospitality managers should foster employee empowerment and provide adequate organizational support to help employees cope with demanding customer interactions. At the same time, managers should recognize conscientiousness and emotional stability as valuable personal resources that may buffer the effects of emotional exhaustion and reduce the risk of subsequent service sabotage. By integrating these organizational and individual-level approaches, hospitality organizations can mitigate the adverse spillover of customer mistreatment across successive service encounters and, ultimately, preserve service quality. Originality/value This study advances understanding of boundary conditions by simultaneously examining individual traits and an organizational factor. The findings reveal that conscientiousness and emotional stability significantly buffer the indirect effects of mistreatment through emotional exhaustion, whereas empowerment primarily mitigates the direct impact of mistreatment on exhaustion but does not alter the exhaustion–sabotage pathway. By integrating temporal dynamics, emotional processes and multilevel moderators, this research provides a more comprehensive and realistic account of how customer mistreatment unfolds in frontline service contexts.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"9 1","pages":"1-20"},"PeriodicalIF":11.1,"publicationDate":"2026-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Interpreting sustainability signals: how brand origin and consumer cosmopolitanism shape CSR inferences and downstream consumer responses","authors":"Tian Ye,Xunyue Xue,Anqi (Angie) Luo","doi":"10.1108/ijchm-01-2026-0035","DOIUrl":"https://doi.org/10.1108/ijchm-01-2026-0035","url":null,"abstract":"Purpose As restaurants worldwide increasingly adopt plant-based offerings to advance sustainability goals, understanding how consumers interpret these initiatives has become essential. Drawing from signaling theory and social identity theory, this research aims to demonstrate that plant-based menu promotions function as corporate social responsibility (CSR) signals, with consumers’ interpretations shaped jointly by restaurant brand origin and their level of cosmopolitanism. Design/methodology/approach The research used two online experiments to test the proposed framework across different cuisine types and dining contexts. Findings Consumers low in cosmopolitanism ascribe stronger CSR to domestic (vs foreign) restaurant brands, whereas those high in cosmopolitanism show the opposite pattern. Moreover, these CSR inferences translate into enhanced product-related responses and brand-related outcomes. Originality/value This research contributes to the hospitality literature on brand origin effects, restaurant sustainable practices and CSR communication. It offers insights for hospitality firms seeking to leverage plant-based initiatives to foster positive brand inferences and enhance consumer outcomes.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"52 1","pages":"1-23"},"PeriodicalIF":11.1,"publicationDate":"2026-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From inspiration to depletion: the curvilinear effect of spiritual leadership on employee role-based performance","authors":"Khuram Shahzad,Steven W. Bayighomog,Muhammad Faisal,Kae Reynolds,Sara Hassan","doi":"10.1108/ijchm-04-2025-0593","DOIUrl":"https://doi.org/10.1108/ijchm-04-2025-0593","url":null,"abstract":"Purpose Drawing on the too-much-of-a-good-thing (TMGT) effect and conservation of resources (COR) theory, this study aims to investigate the direct and indirect curvilinear effects of spiritual leadership (SL) on employee role-based performance (RBP). Design/methodology/approach This study used a multi-study design combining an experimental study with 136 participants and a time-lagged, multisource field survey of 216 hospitality sector employees. Findings Findings collectively demonstrate that SL exhibits an inverted U-shaped curvilinear relationship with employee RBP, both directly and indirectly through employee resilience. Practical implications Theoretically, the “sweet spot” of SL challenges linear resource–performance assumptions, suggesting that TMGT and CORs theory must account for how resilience shapes the point at which SL ceases to enhance employee RBP. In practice, hospitality managers should calibrate SL to a level that strengthens employee resilience and supports effective performance across their roles. Beyond an optimal level, increasing leadership intensity may weaken these benefits, thus highlighting the importance of balanced leadership and resilience-supportive practices in hospitality management. Originality/value The study advanced hospitality leadership literature by integrating two complementary designs and providing novel evidence of the curvilinear effects of SL on employee RBP as well as the underlying psychological mechanism through which these nonlinear effects occur, thus presenting a multidimensional outcome rarely examined in SL research.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"32 1","pages":"1-19"},"PeriodicalIF":11.1,"publicationDate":"2026-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Rethinking satisfaction metrics: from online reviews to holistic experience analytics","authors":"Islam Elbayoumi Salem,Ahmed Mohamed Elbaz,Ahmed Magdy,Mehmet Tunç Müstecaplıoğlu","doi":"10.1108/ijchm-01-2026-0069","DOIUrl":"https://doi.org/10.1108/ijchm-01-2026-0069","url":null,"abstract":"Purpose The present study aims to question the trend of relying heavily on online reviews as the primary indicator of customer satisfaction in the hotel industry, exposes the disadvantages of the suggested strategy and suggests a more credible and multifaceted approach as an alternative. Design/methodology/approach The comprehensive re-evaluation of the existing literature concerning online reviews, behavioural economics and service quality is conducted and through the use of a critical synthesis approach, the current situation is disrupted. To a greater extent, the paper deploys the conceptual model of the Critical Reflection Paper (CRP) to not only perceive the dominant school of thought from a critical perspective but also to offer a different perspective. Findings The study identifies three major blind spots in online reviews, namely, the issues of quantifying the qualitative nuances, the influence of the platform algorithms on the perceptions of the guests and the consideration of silent visitors. It contends that using these measures in totality will result in the management making bad decisions in matters concerning resource allocation and wrong ideals about quality service. Practical implications The hotel industry is believed to view the customer reviews as the primary variable to gauge its performance and to conduct business reviews and to this end, it is suggested that the hotel managers are advised to depend more on their in-house feedback developed based on diverse sources, diminish the influence of third-party review ratings in its internal evaluations and introduce real-time information capture as an investment to secure and maintain its real service excellence. Originality/value While Holistic Experience Analytics (HEA) integrates existing analytical components, its originality lies in three novel logics: (a) a temporal dissonance weighting rule that prioritises behavioural signals over review scores when they conflict, (b) a governance protocol for auditing third-party platform biases and (c) a prospective satisfaction assumption that enables real-time, pre-review intervention moving beyond mere data aggregation to a fundamentally different measurement logic.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"59 1","pages":"1-17"},"PeriodicalIF":11.1,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Beyond self-reports: the neuro-service quality (NSQ) framework","authors":"Islam Elbayoumi Salem,Ahmed Mohamed Elbaz,Alaa Mohamed Samir Mostafa M. Selim,Mostafa Abdelaziz Elsaqqa","doi":"10.1108/ijchm-01-2026-0135","DOIUrl":"https://doi.org/10.1108/ijchm-01-2026-0135","url":null,"abstract":"Purpose The paper is a critical reflection on the prevalence of self-report in the research on the quality of hospitality service and offers a new, neuro-scientifically based framework: neuro-service quality (NSQ). It is intended to solve the validity crisis in conventional survey-based methods of assessment by providing a biological alternative. Design/methodology/approach This paper synthesises existing literature on service quality and current neuroscience research. The paper identifies gaps in the measurement of subconscious guest emotions and real-time physiological reactions and offers a multidisciplinary approach of affective neuroscience and service-dominant logic (SDL). Findings Traditional models do not adequately account for cognitive biases, retrospective distortions and the peak-end rule. The NSQ framework proposes the following metrics used as objective measures of service excellence: heart rate variability (HRV), skin conductance and neural resonance. Research limitations/implications This paper extends SDL by introducing neuro-affective value co-creation, which provides a more detailed conceptualisation of the biological roots of the guest experience. It is a critique of the old, long-standing gap model and proposes a change to experienced neural quality. Practical implications The use of non-invasive biometrics in optimising the service environment, personalising guest interaction and improving real-time service recovery applies to hospitality managers. It allows precision hospitality, in which the interventions are founded on objective physiological data. Originality/value To the best of the authors’ knowledge, this paper is one of the first to propose a methodological alternative to traditional survey-based methods of measuring service quality within the hospitality industry.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"7 1","pages":"1-20"},"PeriodicalIF":11.1,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How generative AI shapes eco-friendly accommodation choices","authors":"Behzad Foroughi","doi":"10.1108/ijchm-03-2026-0332","DOIUrl":"https://doi.org/10.1108/ijchm-03-2026-0332","url":null,"abstract":"Purpose Despite the growing use of generative artificial intelligence (GenAI) in travel planning, limited research has examined how GenAI-related characteristics influence travelers’ eco-friendly accommodation choices. Guided by the “Stimulus–Organism–Response” framework, this study aims to examine how perceived interactivity, personalization, information accuracy, usefulness, currency and anthropomorphism shape trust in GenAI, environmental awareness and environmental attitude, which subsequently influence intention to choose eco-friendly accommodations. Design/methodology/approach Survey data from 371 Vietnamese leisure travelers with GenAI travel-planning experience were analyzed using partial least squares structural equation modeling and artificial neural networks (ANNs). Findings Perceived usefulness and currency influence trust, environmental awareness and environmental attitude, while other GenAI characteristics show more selective effects. All three psychological states positively influence eco-friendly accommodation intention. ANN identifies environmental attitude as the strongest predictor, followed by environmental awareness and trust. Need for cognition strengthens the awareness-intention relationship, while need for affect strengthens the attitude–intention relationship. Practical implications GenAI-supported travel systems should prioritize useful, current and credible sustainability information rather than rely primarily on personalization or human-like interaction. Sustainability communication can also be adapted to travelers’ cognitive and affective processing tendencies. Originality/value The study moves beyond GenAI adoption by showing that distinct GenAI characteristics influence sustainable accommodation choices through different psychological routes. It also identifies the conditions under which these internal states are more strongly translated into behavioral intention.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"9 1","pages":"1-21"},"PeriodicalIF":11.1,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic inertia or rational caution? Unpacking short-term rental pricing responses to hotel ADR fluctuations","authors":"Badr Badraoui,Scott Smith,Mark Ferguson","doi":"10.1108/ijchm-08-2025-1296","DOIUrl":"https://doi.org/10.1108/ijchm-08-2025-1296","url":null,"abstract":"Purpose This study aims to investigate how short-term vacation rentals (STVRs) adjust their pricing strategies in response to hotel ADRs. While prior research has emphasized the disruptive effect of STVRs on hotel performance, the reverse relationship remains underexplored. The study addresses this gap by examining whether market-level STVR price adjustments respond to ADR movements and how market conditions such as STVR density and ADR volatility shape these dynamics. Design/methodology/approach Using a balanced panel dataset of monthly observations from October 2014 to May 2022 across 16 US cities, the study applies a two-step difference Generalized Method of Moments (GMM) estimator. Key variables include STVR price adjustments, hotel ADRs, ADR volatility and STVR density, with interaction terms and lagged specifications to capture delayed and dynamic effects while addressing endogeneity and unobserved heterogeneity. Findings Results reveal significant pricing inertia among STVRs. In the primary GMM specification, current hotel ADRs are positively associated with STVR price adjustment, while lagged hotel ADRs are negatively associated with subsequent adjustment, indicating a delayed and partially corrective response. STVR density does not significantly moderate this relationship in the primary model, whereas the role of ADR volatility is more sensitive to specification in supplementary analyses. Originality/value The study extends revenue management and behavioral economics theory by highlighting delayed and asymmetric competitive interactions between hotels and STVRs. It provides market-level evidence on how STVR pricing responds to hotel ADR signals over time, offering implications for hotels, STVR operators, platforms and policymakers concerned with market efficiency and competition.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"10 1","pages":"1-17"},"PeriodicalIF":11.1,"publicationDate":"2026-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How accessibility barriers accumulate across the guest journey: a dual-perspective inquiry","authors":"Sungsoo Kim,Hwansuk Chris Choi,Michael Yu,Brandon Chen,Jieyu Jade Shi","doi":"10.1108/ijchm-12-2025-1787","DOIUrl":"https://doi.org/10.1108/ijchm-12-2025-1787","url":null,"abstract":"Purpose This study aims to examine how hotel accessibility barriers accumulate across customer journey touchpoints, creating exclusion for people with disabilities (PWDs). Design/methodology/approach Semi-structured interviews were conducted with 13 PWDs and 10 hotel managers in Singapore. PWDs’ accounts were analyzed phenomenologically; managers’ accounts were analyzed through applied thematic analysis. Customer journey mapping was informed by the social relational model, embodiment theory and the capability approach. Findings Barriers accumulated across journey stages. Inadequate pre-arrival information carried forward into the entrance, room, bathroom and staff-mediated barriers during the stay. PWDs prioritized functional transparency, bathroom usability and proactive service recognition. Managers framed accessibility in terms of retrofit constraints, perceived low demand and ableist assumptions, resulting in implementation gaps despite goodwill. Research limitations/implications The study is based on qualitative interviews conducted in Singapore and does not capture all types of disability or stakeholder perspectives. Future research could examine these mechanisms across hotel segments, national contexts and longitudinal accessibility interventions. Originality/value This research explains failures in hotel accessibility by integrating embodied guest experiences with managerial decision-making. It extends accessible hospitality research by showing how barriers cascade across journey stages and by distinguishing the provision of accessible features from capability enablement in use.","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"7 1","pages":"1-22"},"PeriodicalIF":11.1,"publicationDate":"2026-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149124265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}