Intercultural sensitivity and sociocultural adaptation among cabin attendants: direct, indirect and interaction effects on organizationally valued job outcomes

IF 9.1 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Gyehee Lee, Osman M. Karatepe, Jieun Kim, Victor Oluwafemi Olorunsola, Taegoo Terry Kim
{"title":"Intercultural sensitivity and sociocultural adaptation among cabin attendants: direct, indirect and interaction effects on organizationally valued job outcomes","authors":"Gyehee Lee, Osman M. Karatepe, Jieun Kim, Victor Oluwafemi Olorunsola, Taegoo Terry Kim","doi":"10.1108/ijchm-01-2024-0161","DOIUrl":null,"url":null,"abstract":"<h3>Purpose</h3>\n<p>This paper aimed to propose a research model that investigated job satisfaction (JSAT) and affective organizational commitment (AOC) as the serial mediators linking intercultural sensitivity (IS) to service-oriented organizational citizenship behavior (SOCB). It also explored sociocultural adaptation (SA) as a moderator of the influence of IS on JSAT.</p><!--/ Abstract__block -->\n<h3>Design/methodology/approach</h3>\n<p>Data gathered from Korean cabin attendants employed at Middle Eastern airlines were utilized to gauge the aforementioned relationships via structural equation modeling.</p><!--/ Abstract__block -->\n<h3>Findings</h3>\n<p>Cabin attendants high on IS were satisfied with their jobs and therefore exhibited affective commitment to their airline company. Such employees in turn displayed heightened SOCB. SA strengthened the positive influence of IS on JSAT.</p><!--/ Abstract__block -->\n<h3>Practical implications</h3>\n<p>The presence of interactive training, scenario-based simulations and cross-cultural communication exercises would enable cabin attendants to manage passengers with different cultural background successfully.</p><!--/ Abstract__block -->\n<h3>Originality/value</h3>\n<p>This empirical piece contributes to the pertinent literature by investigating the mechanisms underlying the link between IS and organizationally valued behavioral outcomes such as SOCB. It also enhances the understanding about SA which increases the positive impact of IS on JSAT.</p><!--/ Abstract__block -->","PeriodicalId":13744,"journal":{"name":"International Journal of Contemporary Hospitality Management","volume":"24 1","pages":""},"PeriodicalIF":9.1000,"publicationDate":"2025-02-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Contemporary Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1108/ijchm-01-2024-0161","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0

Abstract

Purpose

This paper aimed to propose a research model that investigated job satisfaction (JSAT) and affective organizational commitment (AOC) as the serial mediators linking intercultural sensitivity (IS) to service-oriented organizational citizenship behavior (SOCB). It also explored sociocultural adaptation (SA) as a moderator of the influence of IS on JSAT.

Design/methodology/approach

Data gathered from Korean cabin attendants employed at Middle Eastern airlines were utilized to gauge the aforementioned relationships via structural equation modeling.

Findings

Cabin attendants high on IS were satisfied with their jobs and therefore exhibited affective commitment to their airline company. Such employees in turn displayed heightened SOCB. SA strengthened the positive influence of IS on JSAT.

Practical implications

The presence of interactive training, scenario-based simulations and cross-cultural communication exercises would enable cabin attendants to manage passengers with different cultural background successfully.

Originality/value

This empirical piece contributes to the pertinent literature by investigating the mechanisms underlying the link between IS and organizationally valued behavioral outcomes such as SOCB. It also enhances the understanding about SA which increases the positive impact of IS on JSAT.

空乘人员的跨文化敏感性和社会文化适应:对组织价值工作结果的直接、间接和互动影响
目的研究工作满意度(JSAT)和情感性组织承诺(AOC)在跨文化敏感性(IS)与服务型组织公民行为(SOCB)之间的关系。研究还探讨了社会文化适应(SA)作为IS对JSAT影响的调节因子。设计/方法/方法从中东航空公司雇用的韩国空乘人员收集的数据,通过结构方程模型来衡量上述关系。研究发现,满意度高的空姐对自己的工作感到满意,因此对航空公司表现出情感承诺。这些员工反过来表现出更高的社会责任。SA强化了IS对JSAT的积极影响。实际意义通过互动培训、情景模拟和跨文化交流练习,可使空乘人员成功管理不同文化背景的旅客。独创性/价值这篇实证文章通过调查IS与组织价值行为结果(如社会责任)之间联系的潜在机制,为相关文献做出了贡献。它还增强了对SA的理解,从而增加了IS对JSAT的积极影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
16.90
自引率
31.50%
发文量
239
期刊介绍: The International Journal of Contemporary Hospitality Management serves as a conduit for disseminating the latest developments and innovative insights into the management of hospitality and tourism businesses globally. The journal publishes peer-reviewed papers that comprehensively address issues pertinent to strategic management, operations, marketing, finance, and HR management in the field of hospitality and tourism.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信