面对还是回避?对人工智能的依赖如何影响酒店员工的工作构思

IF 9.1 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Hongdan Zhao, Yunshuo Ma, Yuanhua Chen
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引用次数: 0

摘要

随着越来越多的酒店采用人工智能(AI),员工不可避免地要依靠使用AI增强的能力来完成任务。然而,我们对员工如何适应这种工作设计转变的理解仍然有限。因此,本研究的目的是探讨酒店员工对人工智能依赖的接近和回避行为反应。设计/方法/方法进行了三波实地研究,收集了303名酒店员工的数据,并使用Mplus 8.3进行分析。对人工智能的依赖可以被理解为一种积极的刺激,增强了员工的和谐工作激情,从而促进了方法工作的制定。员工的晋升焦点正向调节这一过程。另一方面,对人工智能的依赖也可以被视为一种负面刺激,增强了员工对人工智能的威胁感,从而促进了回避工作的形成。在这种情况下,员工对预防的关注积极地调节了这一过程。实践意义本研究为管理实践提供理论基础和决策参考。管理者应该采取措施,引导员工正确理解人工智能,并为他们提供情感支持和制度保障。独创性/价值本研究揭示了员工对人工智能依赖的后果,为酒店业的人工智能研究提供了新的视角。通过区分工作塑造,本研究理论化并测试了对人工智能的依赖如何影响酒店员工对工作塑造的态度和回避的双路径模型,从而丰富了人工智能工作塑造的文献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Facing or avoiding? How dependence on artificial intelligence influences hotel employees’ job crafting

Purpose

As more hotels adopt artificial intelligence (AI), it becomes inevitable for employees to rely on abilities enhanced by the use of AI to complete tasks. However, our understanding of how employees adapt to this shift in work design remains limited. Therefore, the purpose of this study is to explore hotel employees’ approach and avoidance behavioral reactions to dependence on AI.

Design/methodology/approach

A three-wave field study was conducted, collecting data from 303 hotel employees and analyzed using Mplus 8.3.

Findings

Dependence on AI can be construed as a positive stimulus, augmenting employees’ harmonious work passion and subsequently promoting approach job crafting. The promotion focus of employees positively moderates this process. On the other hand, dependence on AI also can be perceived as a negative stimulus, heightening employees’ feelings of AI threat and, consequently, fostering avoidance job crafting. In this case, the prevention focus of employees positively moderates the process.

Practical implications

This study provides theoretical foundations and decision-making references for management practice. Managers should implement measures to guide employees in developing a proper understanding of AI and provide them with emotional support and institutional safeguards.

Originality/value

This study unveils the consequences of dependence on AI for employees, offering new perspectives for AI research in the hotel industry. By differentiating job crafting, this study theorizes and tests a dual-path model of how dependence on AI may influence hotel employees’ approach and avoidance job crafting, thereby enriching the AI–job crafting literature.

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来源期刊
CiteScore
16.90
自引率
31.50%
发文量
239
期刊介绍: The International Journal of Contemporary Hospitality Management serves as a conduit for disseminating the latest developments and innovative insights into the management of hospitality and tourism businesses globally. The journal publishes peer-reviewed papers that comprehensively address issues pertinent to strategic management, operations, marketing, finance, and HR management in the field of hospitality and tourism.
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