为什么不去旅行呢?从酒店和旅游业中顾客权利的角度审查制约因素

IF 9.1 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Yihong Chen, Sirong Chen, Rob Law
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引用次数: 0

摘要

目的大量文献讨论了参与酒店和旅游(HT)背后的动机和意图。然而,缺乏一个连贯的框架来系统地研究不参与的前提、相互作用和差异。本文旨在通过对不平等权利进行批判性审查,全面确定不参与HT活动背后的机制。设计/方法/方法本研究首先着重回顾了对HT约束的研究,借鉴了理论-情境-方法框架。随后,本文采用批判性评价的方法,阐明了社会生态模型(SEM)中不同层次的制约因素,并从自决理论中实体权利的角度探讨了其潜在机制。本研究确定了与不参与HT相关的最常见的理论和方法,并探讨了不同国家不参与群体的特征。此外,SEM有助于将不参与HT的原因编码为40个初始概念,14个类别和5个级别。非参与HT模型(NPHTM)承认权利不平等的三种互动机制:自主性、相关性和能力性权利。从理论上讲,本研究将内部谈判过程与外部机会不平等结合起来,对已有研究进行了拓展。确定的约束条件有助于定性编码和定量变量的识别,以供未来的研究。提出的NPHTM框架加深了对个体-环境相互作用的理解,并扩展到其他领域。实际上,本研究使所有HT利益相关者能够制定有针对性的策略,从不同的角度有效促进参与。原创性/价值本研究以权利不平等为核心背景,首次审视了不参与HT背后的机制。SEM中的概念和类别有助于有针对性的推广工作。NPHTM分析了非参与者的潜在机制、外部影响和非参与者的个人权利,从而扩展了研究知识库。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Why not travel? Reviewing constraints from the perspective of customer rights in hospitality and tourism

Purpose

A substantial body of literature discusses the motivations and intentions behind participation in hospitality and tourism (HT). However, a coherent framework for systematically studying the antecedents, interactions and differences of non-participation is lacking. This paper aims to comprehensively identify the mechanisms behind non-participation in HT activities by conducting a critical review focusing on unequal rights.

Design/methodology/approach

This study commences by focusing on a review of research on HT constraints, drawing upon the theory–context–method framework. Subsequently, a critical evaluation is adopted to clarify the constraints at different levels within the socio–ecological model (SEM) and explore the underlying mechanisms from the perspective of substantive rights within self-determination theory.

Findings

This study identifies the most common theories and methods related to non-participation in HT and explores features of non-participating groups across different countries. In addition, the SEM facilitates the coding of reasons for non-participation in HT into 40 initial concepts, 14 categories and 5 levels. The non-participation of HT model (NPHTM) recognizes three interactive mechanisms of rights inequality: autonomy, relatedness and competence rights.

Research limitations/implications

Theoretically, this study integrates the internal negotiation process with the external opportunity inequality, extending the existing research. The identified constraints facilitate qualitative coding and the identification of quantitative variables for future studies. The proposed NPHTM framework deepens understanding of individual−environment interactions and extends to other domains. Practically, this study enables all HT stakeholders to develop targeted strategies for effectively promoting participation from diverse perspectives.

Originality/value

The research pioneers the review of mechanisms behind non-participation in HT by considering rights inequality as the core context. The concepts and categories within the SEM assist in targeted promotion efforts. The proposed NPHTM analyzes non-participants’ underlying mechanisms, external effects and individual rights of non-participants, thereby extending the research knowledge base.

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来源期刊
CiteScore
16.90
自引率
31.50%
发文量
239
期刊介绍: The International Journal of Contemporary Hospitality Management serves as a conduit for disseminating the latest developments and innovative insights into the management of hospitality and tourism businesses globally. The journal publishes peer-reviewed papers that comprehensively address issues pertinent to strategic management, operations, marketing, finance, and HR management in the field of hospitality and tourism.
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