e-Service Journal最新文献

{"title":"A Model for E-voting Systems Evaluation Based on International Standards: Definition and Experimental Validation","authors":"M. Prandini, M. Ramilli","doi":"10.2979/ESERVICEJ.8.3.42","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.3.42","url":null,"abstract":"In this work, we define a novel scheme for evaluating the compliance of e-voting system to technical standards. The ultimate goal of such a certification path should be guaranteeing that the tested system respects the expected outcome of an election, in terms of correctness of results, identification of voters, anonymity of ballots and other measurable properties. Two main contributions emerge in this field, each with different strengths and weaknesses. The EU Recommendation can be usefully adopted as a high-level guideline towards the intended result, but gives insufficient details for its implementation. The U.S.A. Voluntary Voting System Guidelines (VVSG) can provide the necessary concreteness to the operative side of the certification path, by means of the many associated field-tested procedures already available, but its parts are unclearly related to the big picture. In this work, we describe our attempt at taking the best of both worlds. We turned the EU Recommendation, a conceptually well-conceived, but not directly applicable document into a real testing and certification manual, by exploiting the experience and guidance provided by the more pragmatic, but less organized U.S.A. VVSG. The result of our work is an applied methodology which must be considered a first step towards an ambitious goal, yet it has been fully field-tested to certify a real e-voting system for official use, providing clear evidences of its usefulness and allowing to highlight directions for its improvement.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125690255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Defining e-Governance","authors":"F. Bannister, R. Connolly","doi":"10.2979/ESERVICEJ.8.2.3","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.2.3","url":null,"abstract":"This article sets out to establish a definition of the term ‘e-governance” and suggests that not only is e-governance distinct from e-government, but that this distinction is important to scholarship and practice and that important differences exist between e-governance and traditional concepts of public governance. In order to establish a definition of e-governance, a conceptualization of public sector governance which differentiates between structural and normative governance is proposed. The influence of ICT on each of these forms of governance is then examined using a number of examples. It is argued that while ICT has little effect on some aspects of governance, it has a considerable impact on others.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124940603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"e-Service Journal HICSS Special Issue","authors":"Lemuria D. Carter, Jing Zhang, L. C. Schaupp","doi":"10.2979/ESERVICEJ.8.2.1","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.2.1","url":null,"abstract":"E-government utilization is increasing in countries across the globe. Both researchers and practitioners recognize the benefits of technology mediated services in the public sector. These benefits include reduced transaction costs and improved customer service. This special issue highlights diverse e-services used to engage the citizenry and improve service delivery. The first article entitled “Defining e-Governance” by Frank Bannister and Regina Connolly provides a thorough review of e-governance literature. It proposes a comprehensive definition of e-governance and highlights the differences between e-governance and e-government. The authors also make a distinction between structural and normative governance. The second article by Nripendra P. Rana, Michael D. Williams, Yogesh K. Dwivedi, and Janet Williams is entitled “Theories and Theoretical Models for Examining the Adoption of E-Government Services.” The authors conduct a systematic analysis of egovernment literature to evaluate the conceptual development, theoretical foundation and methodological rigor employed in e-government studies. This paper also assesses the performance of five popular IS adoption models used in e-government research. The third paper, “Development of a Disability Employment Information System: An Information Systems Design Theory Approach” is written by Benjamin L. Schooley, Sue S. Feldman, and Nagla S. Alnosayan. In this study, the authors develop and evaluate a disability employment information system prototype for a U.S. Social Security Administration program. The results of their case study have major implications for enhancing the development of disability information systems in the public sector. The final article, written by Sandeep Purao and Kevin C. Desouza, is entitled “Investigating Failures in Large-Scale Public Sector Projects with Sentiment Analysis.” In this study, the authors conduct a historical analysis of the IRS Business Systems Modernization (BSM) by using existing documents to extract stakeholder sentiments. In particular, the paper highlights measures that may offer early indications of project progress and","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"08 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129835589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Theories and Theoretical Models for Examining the Adoption of e-Government Services","authors":"N. Rana, Michael D. Williams, Yogesh Kumar Dwivedi, Janet Williams","doi":"10.2979/ESERVICEJ.8.2.26","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.2.26","url":null,"abstract":"After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. The purpose of this paper is to explore research progress to date by systematically analyzing the existing body of knowledge on e-government related issues, and to reveal if there is a lack of theoretical development and rigor in the area. Usable data relating to e-government adoption research currently available were collected from 434 research articles identified from the ISI Web of Knowledge database, and by manually identifying relevant articles from journals dedicated to electronic government research such as Transforming Government: People, Process, and Policy (TGPPP), Electronic Government, an International Journal (EGIJ), and International Journal of Electronic Government Research (IJEGR). Based on our investigation of this extant literature, our findings revealed that generic e-government applications were explored more than any specific applications, and the technology acceptance model (TAM) was the theory most often utilized to explain research models. It was also revealed that except for DeLone and McLean’s (1992, 2003) IS success model, all other theories and models (for example, TAM, diffusion of innovation (DOI), unified theory of acceptance and use of technology (UTAUT), and theory of planned behavior (TPB) have performed consistently with acceptable variance across various studies in the context of e-government adoption research. Although a large number of theories and theoretical constructs were borrowed from the reference disciplines, their utilization by e-government researchers appears to be largely random in approach. The paper also acknowledges the limitations of the study and suggests research directions for future researchers.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131280074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating Failures in Large-Scale Public Sector Projects with Sentiment Analysis","authors":"S. Purao, K. Desouza, Jonathan Becker","doi":"10.2979/ESERVICEJ.8.2.84","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.2.84","url":null,"abstract":"We describe results from historical analysis of the IRS Business Systems Modernization (BSM) as an example of large-scale, public sector projects. The project has already spanned a decade and consumed more than 3 billion dollars. The paper suggests extracting stakeholder Sentiments and Confidence from documents, with a view to exploring how such measures may offer early indications of project progress and assist managers to prevent undesirable future outcomes. The key contribution of this research is a demonstration of a plausible technique to elicit stakeholder perspectives based on the content in publicly available documents, either complementing any existing methods, or supplanting them in projects where collecting primary data may be infeasible.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126728227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Electronic Commerce on Markets for Time-Sensitive Goods","authors":"J. Kuruzovich, H. Lucas","doi":"10.2979/ESERVICEJ.8.1.23","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.1.23","url":null,"abstract":"This paper examines the impact of electronic commerce on markets for time-sensitive goods. These goods decrease significantly and rapidly in value, possibly becoming worthless, if not used. Typical examples of time-sensitive goods include tickets to sporting events, fresh produce, or empty seats on a departing flight. Drawing from the literature on electronic commerce, technology innovation, and electronic auctions, we suggest nine propositions about online markets for time-sensitive goods and a framework describing how the nature of the good, the parties involved in the exchange, and the market organizing institutions influence the impact of electronic commerce on these markets. We examine the current state of electronic market adoption for time-sensitive goods through a topology of these goods and a thorough search for their markets. Findings indicate low levels of adoption of both fixed price and auction mechanisms for markets for time sensitive goods, suggesting the presence of significant implementation challenges. Finally, we discuss the implications of these findings and suggest future research opportunities.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124516616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Services 2.0.1: Advanced Thinking on the Nature of IT Services.","authors":"Thomas F. Stafford","doi":"10.2979/eservicej.8.1.1","DOIUrl":"https://doi.org/10.2979/eservicej.8.1.1","url":null,"abstract":"Hello Colleagues, and welcome to another fine special issue of eService Journal. In keeping with the theme of the original special issue series, Services 2.0, we’re characterizing this last in a series of best papers from the AMCIS IT Services Track as Services 2.0.1, to commemorate the longevity and vitality this stream of research. In this issue we have several excellent offerings: Christoph Riedl, Jan Leimeister, and Helmut Krcmar examine characteristics of eServices that distinguish them from more mundane market offerings. We continue to assert that it is important to understand what makes eServices different and important, and this is why their excellent article, “Why e-Service Development is Different: A Literature Review,” makes a key contribution to the evolution of leading edge thinking on eServices research. Jason Kuruzovich and Henry Lucas examine one of the most critical characteristics of services, which is perishability, in their article, “The Impact of Electronic Commerce on Markets for Time-Sensitive Goods.” The point they make regards how best to be sure that the online sale of perishable events such as sporting events and airline flights takes place before the service becomes worthless owing the expiration. Daniel Beverungen, Ralf Knackstedt and Axel Winkelman combine theoretical perspectives of business process models with eServices sensibilities in providing a means for identifying the e-service potential of business processes. Such a theoretical approach can be diagnostic for researchers seeking to characterize various services for their “e” potential. Their paper, “Identifying e-Service Potential from Business Process Models: A Theory Nexus Approach,” is a must-read for theoretically-oriented researchers interested in eServices. This third in a series of special issues concludes our comprehensive process of seeking, developing and finding a journal home for outstanding conference papers on eServices. We certainly hope to have the chance to do so again, but ,in the main, and for now, we hope you find the contribution useful and interesting! Best regards from Memphis,","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116782754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying e-Service Potential from Business Process Models - A Theory Nexus Approach","authors":"D. Beverungen, R. Knackstedt, A. Winkelmann","doi":"10.2979/ESERVICEJ.8.1.45","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.8.1.45","url":null,"abstract":"The purpose of this study is to develop a method for analyzing business processes for their e-service potential. First, we develop a theory nexus instantiation that provides analysts and designers with a comprehensive theoretical overview on various theoretical lenses that can be applied to e-services. Based on these insights, we design a method for identifying the e-service potential of business processes based on analyzing business process models. The method comprises five sub-steps: First the perspectives of the analysis are defined. Second, modeling language constructs are designed as representation of the theoretical lens applied for the analysis. Third, a set of key questions for analyzing the activities contained in a business process model is derived based on kernel theories. Fourth, the method is integrated into the meta model of a business process modeling language. Fifth, the identification itself is performed by analyzing the activities contained in a business process model with the key questions. In addition, the results are validated in a demonstration and evaluation step. We show the applicability and utility of the proposed method by applying it on a networked business process for conducting coupon promotion campaigns in a retail network setting.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"38 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120850996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Customer Satisfaction with Internet Banking in Brunei Darussalam: Evaluating the Role of Demographic Factors","authors":"Afzaal H. Seyal, M. Rahim","doi":"10.2979/ESERVICEJ.7.3.47","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.7.3.47","url":null,"abstract":"The pioneering study highlights the online banking customers’ satisfaction and investigates the demographic factors that are significant predictors in assessing online banking customers’ satisfaction in Brunei Darussalam. The study uses a survey approach methodology of four hundred customers of the four major banks in Brunei Darussalam. Data from the individual customers confirms that 31% of them are using Internet banking and 46% of the respondents are satisfied with Internet banking. Factors such as income level, Internet experience, age and educational level are significant determinants of overall satisfaction with online banking. However, gender has no impact in determining the overall satisfaction. The model tested with hierarchical regression analysis has a good fit with 66% of variance being explained by all the independent variables towards the customers’ satisfaction. Based upon the results some recommendations were made.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114148249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intention to Use Biometric Systems","authors":"B. Ngugi, A. Kamis, M. Tremaine","doi":"10.2979/ESERVICEJ.7.3.20","DOIUrl":"https://doi.org/10.2979/ESERVICEJ.7.3.20","url":null,"abstract":"This study set out to investigate the critical factors that determine user intention to use a biometric system. We integrated previous research in the technology acceptance and biometric engineering literatures and identified six important factors: Perceived System Security, Perceived False Acceptance rates, Perceived False Rejection rates, Perceived System Invasiveness, System Trust and Facilitating Conditions. Eleven hypotheses were developed regarding the six factors to formulate direct and indirect influences of the six factors in a biometric intention-to-use model. The results support the eleven hypotheses and validate the model, which has an average variance explained of 31.1%. The contributions of the paper are discussed and future research directions are suggested.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114994177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}