Proceedings of the 5th International Conference on Conversational User Interfaces最新文献

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Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use 探索反思对话代理的设计机会,以减少强迫性智能手机的使用
Zhuoyang Li, Minhui Liang, Hai Trung Le, Ray Lc, Yuhan Luo
{"title":"Exploring Design Opportunities for Reflective Conversational Agents to Reduce Compulsive Smartphone Use","authors":"Zhuoyang Li, Minhui Liang, Hai Trung Le, Ray Lc, Yuhan Luo","doi":"10.1145/3571884.3604305","DOIUrl":"https://doi.org/10.1145/3571884.3604305","url":null,"abstract":"Conversational agents (CAs) have become ubiquitous in our daily lives. Recognizing the potential of CAs being persuasive agents, we are interested in leveraging CAs to reduce compulsive smartphone use, a widespread behavior among young adults that can lead to negative consequences. This work presents the design and development of StayFocused, a mobile app incorporating a chatbot to assist people in setting focus goals and reflecting on their phone-checking behaviors in situ. Particularly, we highlight the iterative process of curating prompts for GPT-3, and the lessons learned from our trials and errors. With StayFocused, we propose a three-week between-subjects study with college students. We envision the design of StayFocused and the proposed study will deepen our understanding of how CAs support immediate actions as well as sustained behavior change, and inform the design of persuasive technologies for reducing unintended behaviors such as compulsive smartphone use.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134640301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From Writing Dialogue to Designing Conversation: Considering the potential of Conversation Analysis for Voice User Interfaces 从编写对话到设计对话:考虑语音用户界面对话分析的潜力
A. Brandt, S. Hazel, Rory Mckinnon, Kleopatra Sideridou, Joe Tindale, Nikoletta Ventoura
{"title":"From Writing Dialogue to Designing Conversation: Considering the potential of Conversation Analysis for Voice User Interfaces","authors":"A. Brandt, S. Hazel, Rory Mckinnon, Kleopatra Sideridou, Joe Tindale, Nikoletta Ventoura","doi":"10.1145/3571884.3603758","DOIUrl":"https://doi.org/10.1145/3571884.3603758","url":null,"abstract":"Conversation design at least partly aspires to create Voice User Interfaces which emulate human speech production. And yet, there is no established approach for the development of naturalistic conversational infrastructure for VUIs; conversation designers are advised to work from their common sense understanding of conversation, producing written scripts, based on memory and imagination, which are later converted into speech. This is a shortcoming in conversation design which needs to be addressed. In this provocation paper, we argue that the starting point in the development of any VUI should be the examination of natural spoken conversation, preferably from the same interactional context in which the VUI will be deployed. We provide a short example to illustrate how the current process of conversation scriptwriting can be a barrier to this, and demonstrate how this can be overcome using the social scientific approach of Conversation Analysis (CA).","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114356814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Would People Mumble Rap to Alexa? 人们会对Alexa低声说唱吗?
Casey C. Bennett, Minha Lee
{"title":"Would People Mumble Rap to Alexa?","authors":"Casey C. Bennett, Minha Lee","doi":"10.1145/3571884.3603757","DOIUrl":"https://doi.org/10.1145/3571884.3603757","url":null,"abstract":"Unclear speech, like mumbling, is difficult to understand for people, and even harder for conversational user interfaces (CUI) to process. Yet, there are multiple reasons why unintelligible speech is meaningful between humans, playing a critical role in social dynamics and status signaling that evolved in humans over time allowing us to form cohesive social groups for survival. For example in modern times, humans often use such changed speech in order to make themselves understandable only by in-group members, e.g. “mumble rap”, while subtly excluding out-group members. As such, we argue here that future CUIs must be attentive to how people use various forms of non-standard changed speech (e.g. mumbling, dialect, slang, inflection) to express themselves, lest CUIs be socially inept. Based on psychological, linguistic, and cross-cultural research, we point out several major challenges for researchers: 1) current CUIs typically omit non-standard speech like mumbling which are critical to human social communication, and 2) in the future humans may innately form ingroups with their personal CUIs resulting in speech behaviors meant to exclude outgroup members (both humans and machines). Both of those challenges require more research to address. Moreover, the use of changed speech for status signaling and ingroup/outgroup (IG/OG) signaling appears to be a phenomenon that varies across diverse cultures, languages, and situations, which CUI designers and engineers need to be mindful of going forward.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123904683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
HyLECA: A Framework for Developing Hybrid Long-term Engaging Controlled Conversational Agents HyLECA:开发混合长期参与控制会话代理的框架
E. Basar, D. Balaji, Linwei He, Iris Hendrickx, Emiel Krahmer, G. de Bruijn, Tibor Bosse
{"title":"HyLECA: A Framework for Developing Hybrid Long-term Engaging Controlled Conversational Agents","authors":"E. Basar, D. Balaji, Linwei He, Iris Hendrickx, Emiel Krahmer, G. de Bruijn, Tibor Bosse","doi":"10.1145/3571884.3604404","DOIUrl":"https://doi.org/10.1145/3571884.3604404","url":null,"abstract":"We present HyLECA, an open-source framework designed for the development of long-term engaging controlled conversational agents. HyLECA’s dialogue manager employs a hybrid architecture, combining rule-based methods for controlled dialogue flows with retrieval-based and generation-based approaches to enhance the utterance variability and flexibility. The motivation behind HyLECA lies in enhancing user engagement and enjoyment in task-oriented chatbots by leveraging the natural language generation capabilities of open-domain large language models within the confines of predetermined dialogue flows. Moreover, we discuss the technical capabilities, potential applications, relevance, and adaptability of the system. Lastly, we report preliminary findings from integrating state-of-the-art large language models in simulating a conversation centred on smoking cessation.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122630045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents’ Expectations of Conversational Style 为基于act的在线课程开发会话界面:了解青少年对会话风格的期望
J. Peltola, K. Kaipainen, K. Keinonen, N. Kiuru, M. Turunen
{"title":"Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents’ Expectations of Conversational Style","authors":"J. Peltola, K. Kaipainen, K. Keinonen, N. Kiuru, M. Turunen","doi":"10.1145/3571884.3597142","DOIUrl":"https://doi.org/10.1145/3571884.3597142","url":null,"abstract":"A preventative approach is crucial for adolescents’ mental well-being, as problems often arise at a young age. Acceptance and Commitment Therapy (ACT) is an evidence-based intervention approach used to enhance psychological flexibility, a central factor in adolescents’ mental well-being. Conversational interfaces are recently being experimented with in mental health promotion. Their conversational style plays a significant role in creating meaningful experiences to achieve positive intervention outcomes. In this study, our objective was to understand adolescents’ expectations of the conversational style of a text-based virtual coach being developed as part of an ACT-based online program to support intervention engagement. We evaluated eight conversation scripts by collecting qualitative and quantitative data through an online survey from over 200 adolescents. Our findings provide insights on preferred conversational interface features regarding conversational style, including language use, artificiality, and empathy in the domain of adolescent mental well-being.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"144 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116604082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Moral Transparency as a Mitigator of Moral Bias in Conversational User Interfaces 会话用户界面中道德透明度对道德偏见的缓解作用
Joel Wester, Minha Lee, N. V. Berkel
{"title":"Moral Transparency as a Mitigator of Moral Bias in Conversational User Interfaces","authors":"Joel Wester, Minha Lee, N. V. Berkel","doi":"10.1145/3571884.3603752","DOIUrl":"https://doi.org/10.1145/3571884.3603752","url":null,"abstract":"From straightforward interactions to full-fledged open-ended dialogues, Conversational User Interfaces (CUIs) are designed to support end-user goals and follow their requests. As CUIs become more capable, investigating how to restrict or limit their ability to carry out user requests becomes increasingly critical. Currently, such intentionally constrained user interactions are accompanied by a generic explanation (e.g., “I’m sorry, but as an AI language model, I cannot say...”). We describe the role of moral bias in such user restrictions as a potential source of conflict between CUI users’ autonomy and system characterisation as generated by CUI designers. Just as the users of CUIs have diverging moral viewpoints, so do CUI designers—which either intentionally or unintentionally affects how CUIs communicate. Mitigating user moral biases and making the moral viewpoints of CUI designers apparent is a critical path forward in CUI design. We describe how moral transparency in CUIs can support this goal, as exemplified through intelligent disobedience. Finally, we discuss the risks and rewards of moral transparency in CUIs and outline research opportunities to inform the design of future CUIs.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127377414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Multimodal, Multilingual Dynamic Stories for Literacy Development and Language Learning 促进读写能力发展和语言学习的多模式、多语言动态故事
Laurette Marais, Ilana Wilken, L. Pretorius, L. Posthumus
{"title":"Multimodal, Multilingual Dynamic Stories for Literacy Development and Language Learning","authors":"Laurette Marais, Ilana Wilken, L. Pretorius, L. Posthumus","doi":"10.1145/3571884.3604303","DOIUrl":"https://doi.org/10.1145/3571884.3604303","url":null,"abstract":"Early literacy acquisition has been shown to be life-changing. In resource-scarce multilingual, multicultural societies in which appropriately skilled human resources are scarce and the acquisition of early literacy is a huge challenge, the innovative and creative use of technology offers new ways of tackling this strategic educational challenge. Speech technology is particularly suited to this problem, since children can speak long before they can read and write. In this work we present the Ngiyaqonda! project, in which a multimodal learning environment is being developed to facilitate both literacy development and language learning, with the ultimate aim of solving a unique and pressing challenge facing South African foundation phase learners.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125259898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conversational User Interfaces in Smart Homecare Interactions: A Conversation Analytic Case Study 智能家庭护理交互中的会话用户界面:会话分析案例研究
Saul Albert, Magnus Hamann, Elizabeth Stokoe
{"title":"Conversational User Interfaces in Smart Homecare Interactions: A Conversation Analytic Case Study","authors":"Saul Albert, Magnus Hamann, Elizabeth Stokoe","doi":"10.1145/3571884.3597140","DOIUrl":"https://doi.org/10.1145/3571884.3597140","url":null,"abstract":"Policymakers are increasingly interested in using virtual assistants to augment social care services in the context of a demographic ageing crisis. At the same time, technology companies are marketing conversational user interfaces (CUIs) and smart home systems as assistive technologies for elderly and disabled people. However, we know relatively little about how today’s commercially available CUIs are used to assist in everyday homecare activities, or how care service users and human care assistants interpret and adapt these technologies in practice. Here we report on a longitudinal conversation analytic case study to identify, describe, and share how CUIs can be used as assistive conversational agents in practice. The analysis reveals that, while CUIs can augment and support new capabilities in a homecare environment, they cannot replace the delicate interactional work of human care assistants. We argue that CUI design is best inspired and underpinned by a better understanding of the joint coordination of homecare activities","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124743041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development CUI设计准备好了吗?社区实践与CUI设计与资源开发差距研讨会
Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, L. Clark, Martin Porcheron, J. Fischer, Heloisa Candello, Raina Langevin
{"title":"Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development","authors":"Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, L. Clark, Martin Porcheron, J. Fischer, Heloisa Candello, Raina Langevin","doi":"10.1145/3571884.3597440","DOIUrl":"https://doi.org/10.1145/3571884.3597440","url":null,"abstract":"As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. While research has been growing on the methods for designing CUIs for commercial use, there has been little discussion on overall community practice of developing design resources to aid in practical CUI design. The aim of this workshop therefore is to bring the CUI community together to discuss the current practices for developing tools and resources for practical CUI design, the adoption (or non-adoption) of these tools and resources, and how these resources are utilized in the training and education of new CUI designers entering the field. This workshop will bring together all parts of the CUI community to have meaningful discussions on how CUI design resources are currently developed, and how we can improve these resources and tools to aid in their adoption in practical CUI design, and CUI academic & industry design training.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122810443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using ChatGPT in HCI Research—A Trioethnography ChatGPT在人机交互研究中的应用——三位一体人种志
Smit Desai, Tanusree Sharma, Pratyasha Saha
{"title":"Using ChatGPT in HCI Research—A Trioethnography","authors":"Smit Desai, Tanusree Sharma, Pratyasha Saha","doi":"10.1145/3571884.3603755","DOIUrl":"https://doi.org/10.1145/3571884.3603755","url":null,"abstract":"This paper explores the lived experience of using ChatGPT in HCI research through a month-long trioethnography. Our approach combines the expertise of three HCI researchers with diverse research interests to reflect on our daily experience of living and working with ChatGPT. Our findings are presented as three provocations grounded in our collective experiences and HCI theories. Specifically, we examine (1) the emotional impact of using ChatGPT, with a focus on frustration and embarrassment, (2) the absence of accountability and consideration of future implications in design and raise (3) questions around bias from a Global South perspective. Our work aims to inspire critical discussions about utilizing ChatGPT in HCI research and advance equitable and inclusive technological development.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130599153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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