Proceedings of the 5th International Conference on Conversational User Interfaces最新文献

Ah, Alright, Okay! Communicating Understanding in Conversational Product Search 啊，好的，好的!对话式产品搜索中的沟通理解

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3604318

A. Papenmeier, E. A. Topp

引用次数: 0

Enabling Semi-Structured Knowledge Access via a Question-Answering Module in Task-oriented Dialogue Systems 在面向任务的对话系统中，通过问答模块实现半结构化知识访问

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597138

N. Braunschweiler, R. Doddipatla, Simon Keizer, Svetlana Stoyanchev

引用次数: 0

Generative AI Considered Harmful 生成式AI被认为有害

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3603756

J. Fischer

引用次数: 0

The Bot on Speaking Terms: The Effects of Conversation Architecture on Perceptions of Conversational Agents 说话的机器人:会话结构对会话代理感知的影响

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597139

Christina Ziying Wei, Young-Ho Kim, Anastasia Kuzminykh

{"title":"The Bot on Speaking Terms: The Effects of Conversation Architecture on Perceptions of Conversational Agents","authors":"Christina Ziying Wei, Young-Ho Kim, Anastasia Kuzminykh","doi":"10.1145/3571884.3597139","DOIUrl":"https://doi.org/10.1145/3571884.3597139","url":null,"abstract":"Conversational agents mimic natural conversation to interact with users. Since the effectiveness of interactions strongly depends on users’ perception of agents, it is crucial to design agents’ behaviors to provide the intended user perceptions. Research on human-agent and human-human communication suggests that speech specifics are associated with perceptions of communicating parties, but there is a lack of systematic understanding of how speech specifics of agents affect users’ perceptions. To address this gap, we present a framework outlining the relationships between elements of agents’ conversation architecture (dialog strategy, content affectiveness, content style and speech format) and aspects of users’ perception (interaction, ability, sociability and humanness). Synthesized based on literature reviewed from the domains of HCI, NLP and linguistics (n=57), this framework demonstrates both the identified relationships and the areas lacking empirical evidence. We discuss the implications of the framework for conversation design and highlight the inconsistencies with terminology and measurements.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132708539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users ChatGPT的用户体验:来自早期用户问卷调查的结果

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597144

Marita Skjuve, Asbjørn Følstad, P. B. Brandtzaeg

{"title":"The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users","authors":"Marita Skjuve, Asbjørn Følstad, P. B. Brandtzaeg","doi":"10.1145/3571884.3597144","DOIUrl":"https://doi.org/10.1145/3571884.3597144","url":null,"abstract":"The launch of ChatGPT has attracted significant attention and showcased the potentially game-changing capabilities of conversational AI. These capabilities, and lack of user research, highlight the need to investigate how users experience interactions with conversational AIs like ChatGPT. Therefore, we conducted a questionnaire study with ChatGPT users (N=194), inquiring about their good and poor experiences with ChatGPT. The user reports were analyzed by a thematic analysis and systematized through a pragmatic-hedonic framework. Our results demonstrate how user experience is influenced by pragmatic attributes such as ChatGPT providing useful and detailed information and easing work- or school-related tasks. Additionally, user experience is impacted by hedonic attributes, such as entertainment and creative interactions, and interactions leaving the user impressed or surprised. Our study underscores that user experience concerning conversational AI like ChatGPT is assessed by useful and productive interactions even in early phase of uptake, suggesting the importance of pragmatic attributes.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124423387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Self-imposed Filter Bubble Model for Argumentative Dialogues 辩论对话的自我强加过滤气泡模型

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597131

Annalena Aicher, Daniel Kornmüller, W. Minker, Stefan Ultes

引用次数: 1

Will the Assistant Become the Driver, and the Driver Become the Assistant? 助理会变成司机，司机会变成助理吗?

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3603753

Anna-Maria Meck, Marion Sardone, Jacqueline Cullmann

{"title":"Will the Assistant Become the Driver, and the Driver Become the Assistant?","authors":"Anna-Maria Meck, Marion Sardone, Jacqueline Cullmann","doi":"10.1145/3571884.3603753","DOIUrl":"https://doi.org/10.1145/3571884.3603753","url":null,"abstract":"Current conversational and hierarchical structures between Personal Assistants (PAs) and drivers are clearly and explicitly defined, in that users are either hierarchically superordinate or on par with their PAs. Simultaneously, technological advances around intelligence, personalization and proactivity have gained momentum in the most recent past. The exponential development of intelligence-based technologies will soon enable PAs to take over large parts of the driving process. PAs will convince drivers to trust in their capabilities, by explaining themselves and their decision-making processes. They will consider drivers’ knowledge, experience, and needs to transform interactions into deeply personal experiences. Furthermore, proactive PAs will provide context-sensitive content in adequate situations. These developments may just tip the scale and challenge currently valid PA-driver-relations. We envision roles to undergo a reversal: where conversations are now driven by users and assisted by assistants, intelligent, personalized, and proactive PAs will take over the lead and, figuratively, the driver seat.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117343127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations 为谁设计参与式设计?为敏感环境和弱势群体设计会话用户界面

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597439

M. Houben, Nena van As, Nitin Sawhney, David Unbehaun, Minha Lee

引用次数: 0

Trends, Challenges and Processes in Conversational Agent Design: Exploring Practitioners’ Views through Semi-Structured Interviews 会话代理设计的趋势、挑战和过程:通过半结构化访谈探索从业者的观点

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3597143

M. Sadek, R. Calvo, C. Mougenot

{"title":"Trends, Challenges and Processes in Conversational Agent Design: Exploring Practitioners’ Views through Semi-Structured Interviews","authors":"M. Sadek, R. Calvo, C. Mougenot","doi":"10.1145/3571884.3597143","DOIUrl":"https://doi.org/10.1145/3571884.3597143","url":null,"abstract":"The aim of this study is to explore the challenges and experiences of conversational agent (CA) practitioners in order to highlight their practical needs and bring them into consideration within the scholarly sphere. A range of data scientists, conversational designers, executive managers and researchers shared their opinions and experiences through semi-structured interviews. They were asked about emerging trends, the challenges they face, and the design processes they follow when creating CAs. In terms of trends, findings included mixed feelings regarding no-code solutions and a desire for a separation of roles. The challenges mentioned included a lack of socio-technical tools and conversational archetypes. Finally, practitioners followed different design processes and did not use the design processes described in the academic literature. These findings were analyzed to establish links between practitioners’ insights and discussions in related literature. The goal of this analysis is to highlight research-practice gaps by synthesising five practitioner needs that are not currently being met. By highlighting these research-practice gaps and foregrounding the challenges and experiences of CA practitioners, we can begin to understand the extent to which emerging literature is influencing industrial settings and where more research is needed to better support CA practitioners in their work.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131951082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

“Funny How?” A Serious Look at Humor in Conversational Agents “有趣的是吗?”严肃看待对话代理中的幽默

Proceedings of the 5th International Conference on Conversational User Interfaces Pub Date : 2023-07-19 DOI: 10.1145/3571884.3603761

Nima Zargham, V. Avanesi, Leon Reicherts, A. Scott, Yvonne Rogers, R. Malaka

引用次数: 0