{"title":"Why Are Conversational Assistants Still Black Boxes? The Case For Transparency","authors":"T. D. Huynh, W. Seymour, L. Moreau, J. Such","doi":"10.1145/3571884.3604319","DOIUrl":"https://doi.org/10.1145/3571884.3604319","url":null,"abstract":"Much has been written about privacy in the context of conversational and voice assistants. Yet, there have been remarkably few developments in terms of the actual privacy offered by these devices. But how much of this is due to the technical and design limitations of speech as an interaction modality? In this paper, we set out to reframe the discussion on why commercial conversational assistants do not offer meaningful privacy and transparency by demonstrating how they could. By instrumenting the open-source voice assistant Mycroft to capture audit trails for data access, we demonstrate how such functionality could be integrated into big players in the sector like Alexa and Google Assistant. We show that this problem can be solved with existing technology and open standards and is thus fundamentally a business decision rather than a technical limitation.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"280 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116201468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Who are CUIs Really For? Representation and Accessibility in the Conversational User Interface Literature","authors":"W. Seymour, Xiao Zhan, M. Coté, Jose Such","doi":"10.1145/3571884.3603760","DOIUrl":"https://doi.org/10.1145/3571884.3603760","url":null,"abstract":"The theme for CUI 2023 is ‘designing for inclusive conversation’, but who are CUIs really designed for? The field has its roots in computer science, which has a long acknowledged diversity problem. Inspired by studies mapping out the diversity of the CHI and voice assistant literature, we set out to investigate how these issues have (or have not) shaped the CUI literature. To do this we reviewed the 46 full-length research papers that have been published at CUI since its inception in 2019. After detailing the eight papers that engage with accessibility, social interaction, and performance of gender, we show that 90% of papers published at CUI with user studies recruit participants from Europe and North America (or do not specify). To complement existing work in the community towards diversity we discuss the factors that have contributed to the current status quo, and offer some initial suggestions as to how we as a CUI community can continue to improve. We hope that this will form the beginning of a wider discussion at the conference.","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116092820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Proceedings of the 5th International Conference on Conversational User Interfaces","authors":"","doi":"10.1145/3571884","DOIUrl":"https://doi.org/10.1145/3571884","url":null,"abstract":"","PeriodicalId":127379,"journal":{"name":"Proceedings of the 5th International Conference on Conversational User Interfaces","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122796743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}