Antónia Correia, Miguel Moital, Carlos Ferreira Da Costa, Rita Peres
{"title":"The determinants of gastronomic tourists' satisfaction: a second-order factor analysis","authors":"Antónia Correia, Miguel Moital, Carlos Ferreira Da Costa, Rita Peres","doi":"10.1111/j.1745-4506.2008.00097.x","DOIUrl":"10.1111/j.1745-4506.2008.00097.x","url":null,"abstract":"<p>Despite the importance of the gastronomic experience for tourists' satisfaction/dissatisfaction, and hence for the competitiveness of tourist destinations, studies focusing on tourists' satisfaction with their gastronomic experience are virtually non-existent. More importantly, researchers have not yet produced evidence to support a factor structure of gastronomy satisfaction. The purpose of this paper is, therefore, to investigate the presence of a single second-order factor by developing and empirically validating a second-order factor analysis model for measuring satisfaction of gastronomic tourists in Portugal. As theorized, satisfaction comprised distinct first-order factors and a single second-order factor. The results suggest that gastronomy satisfaction in a tourism setting is a multidimensional construct comprising three factors: ‘gastronomy’, ‘price and quality’ and ‘atmosphere’. Among these three first-order factors, ‘gastronomy’ was the most important determinant of tourist satisfaction, followed by ‘price and quality’ and ‘atmosphere’.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 3","pages":"164-176"},"PeriodicalIF":0.0,"publicationDate":"2008-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00097.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89454646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Museum foodservice offers – experience design dimensions","authors":"Charles McIntyre","doi":"10.1111/j.1745-4506.2008.00098.x","DOIUrl":"10.1111/j.1745-4506.2008.00098.x","url":null,"abstract":"<p>This study centred upon a redesign project by a museum and art gallery in the South Coast of England. The supposed ‘secondary’ museum/gallery provision of the café and/or restaurant, under study, was found to be a valuable integral element of the visit experience of such institutions, partly by providing ‘blank canvas’ and ‘resting’ space elements in support of central visit motivations. The design and mix of the space elements was found to be crucial in providing the complete desired visit experience of which cafés proved to be a significant part. Cafés – in their products, ambient design and service orientation – were found to be able to significantly contribute to essential visit experience dimensions, giving contrasting, catalytic, additional or synergistic benefits. According to the author's space typology matrix, cafés are one of the key elements that can significantly contribute to essential ‘cool’ space for museums and galleries if designed appropriately.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 3","pages":"177-188"},"PeriodicalIF":0.0,"publicationDate":"2008-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00098.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84805179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Harold Daniel, Thomas Allen, Lisa Bragg, Mario Teisl, Robert Bayer, Catherine Billings
{"title":"Valuing lobster for Maine coastal tourism: methodological considerations","authors":"Harold Daniel, Thomas Allen, Lisa Bragg, Mario Teisl, Robert Bayer, Catherine Billings","doi":"10.1111/j.1745-4506.2008.00091.x","DOIUrl":"10.1111/j.1745-4506.2008.00091.x","url":null,"abstract":"<p>A major issue for travel and tourism practitioners, researchers and governmental leaders are determining the value of the experiences deliverable via destination assets. We hypothesize that Maine's ‘lobster culture’ (lobster cuisine, lobster fishing, lobster fishing villages) is an important part of the coastal Maine tourist experience and that Maine's coastal tourism industry relies on the presence of an active lobster fishery for its economic success. This paper proposes a method for valuing the lobster fishery asset in Maine for its coastal tourism trade by valuing the experiences that are derivable from it, namely lobster cuisine and the lobster industry and village culture. This specific project is part of a larger program to measure the economic value of the lobster fishing industry to the economy of Maine. This paper considers and outlines a specific rationale and choice of methods for assessing the value of that industry for Maine's tourism economy.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"133-138"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00091.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82455494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From foodservice to food experience? Introduction to the topical focus papers","authors":"Michael Morgan, Nigel Hemmington","doi":"10.1111/j.1745-4506.2008.00089.x","DOIUrl":"10.1111/j.1745-4506.2008.00089.x","url":null,"abstract":"","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"108-110"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00089.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90288244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings","authors":"Peter Lugosi","doi":"10.1111/j.1745-4506.2008.00092.x","DOIUrl":"10.1111/j.1745-4506.2008.00092.x","url":null,"abstract":"<p>This paper examines the production of hospitable experiences within consumer encounters in commercial hospitality spaces. It considers the different dimensions or forms of hospitality and distinguishes between the offer of food, drink, shelter and entertainment within commercial transactions, the offer of hospitality as a means of achieving social or political goals, and meta-hospitality – temporary states of being that are different from the rational manifestations of hospitality. It is argued that meta-hospitality is tied to communitesque moments – short-lived emotional bonds that may be built or experienced through hospitality transactions. A case study is used to identify three factors that shape the development of communitesque experiences – the ecology in which it occurs, the participants' roles and their capabilities.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"139-149"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00092.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87304965","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The foodservice experience","authors":"John S. A. Edwards","doi":"10.1111/j.1745-4506.2008.00088.x","DOIUrl":"10.1111/j.1745-4506.2008.00088.x","url":null,"abstract":"","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"107"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00088.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86945102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Perceptions of food hygiene risk in a group of Tamil food handlers living in the UK","authors":"Michael Howard, Keerthana Wignarajah","doi":"10.1111/j.1745-4506.2008.00093.x","DOIUrl":"10.1111/j.1745-4506.2008.00093.x","url":null,"abstract":"<p>In this study, two groups of people were asked about their perceptions of the public health risks associated with poor food hygiene practices. One group consisted of commercial food handlers (<i>n</i> = 60) who had undergone food hygiene training; the other group consisted of people (<i>n</i> = 60) who only handled food at home. Data were gathered using a self-completed questionnaire based upon those parameters commonly believed to determine public perceptions of risk. It was found that general awareness of the risk of food-borne disease was elevated in the commercial food handlers and optimistic bias was reduced. These two factors might be expected to militate towards positive food hygiene behaviour. However, the respondents also reported a marked increase in their perception of the degree of control available concerning their vulnerability and the vulnerability of others to food-borne disease. This increase in perceived control would be expected to reduce their overall perception of the importance of the risk of food-borne disease. The relevance of the two potentially conflicting outcomes of training, described previously, is discussed.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"119-126"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00093.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78219513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ramses B. Toma, Gail C. Frank, Kensaku Nakayama, Eman Tawfik
{"title":"Lycopene content in raw tomato varieties and tomato products","authors":"Ramses B. Toma, Gail C. Frank, Kensaku Nakayama, Eman Tawfik","doi":"10.1111/j.1745-4506.2008.00094.x","DOIUrl":"10.1111/j.1745-4506.2008.00094.x","url":null,"abstract":"<p>This study evaluated the lycopene content in raw tomato varieties and processed tomato products. The separation of lycopene isomers was conducted by high-performance liquid chromatography. Lycopene content was determined on a dry weight basis (DWB). The function of three different isomers (cis, all-trans and 5-cis) of lycopene was examined. Data for raw tomato varieties were analyzed within and among groups. Cherry tomatoes ranked the highest in lycopene content. On DWB, Roma tomatoes contained the highest lycopene concentration, while the vine tomatoes ranked the lowest in lycopene content. Among processed tomato products, tomato paste ranked the highest in lycopene content and canned tomato juice the lowest. Furthermore, tomato catsup ranked the lowest in lycopene concentration after DWB. Different dilution ratios may contribute to significant variability in lycopene content.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"127-132"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00094.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79454565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Drama in the dining room: theatrical perspectives on the foodservice encounter","authors":"Michael Morgan, Pamela Watson, Nigel Hemmington","doi":"10.1111/j.1745-4506.2008.00090.x","DOIUrl":"10.1111/j.1745-4506.2008.00090.x","url":null,"abstract":"<p>This paper examines the development of the theatrical metaphor in the services management and consumer behaviour literature, and explores the insights this metaphor provides for the management of the encounter between the consumer and the foodservice provider. At one level, regarding foodservice as a theatrical performance encourages managers to ‘put on a show’– to use staff (actors), processes (scripts) and physical evidence (props and sets) to enhance the customer experience. If, however, the metaphor is applied in a deeper way where the customer is seen not as the audience but as a participant in the show, then the managers' role becomes one of providing the space in which the experience is co-created; a stage on which the customer is the star, and the staff the supporting cast. An analysis of the service encounter as a drama can reveal the role the customer is playing, the superobjective behind their visit to the restaurant, and the unspoken subtext behind critical incidents. The restaurant itself needs to remain in character, presenting a consistent message, for example of hospitableness and generosity.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 2","pages":"111-118"},"PeriodicalIF":0.0,"publicationDate":"2008-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2008.00090.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77645414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The importance of wine glasses for enhancing the meal experience from the perspectives of craft, design and science","authors":"Mischa Billing, Åsa Öström, Erika Lagerbielke","doi":"10.1111/j.1745-4506.2007.00082.x","DOIUrl":"10.1111/j.1745-4506.2007.00082.x","url":null,"abstract":"<p>The Five Aspect Meal Model (FAMM) is a valuable tool for exploring the entirety of the meal. Factors within the model are interdependent, and each relates to different forms of knowledge such as science, practical production, aesthetics and ethics. The present paper explored the role of consciously designed artefacts in the dining room, especially wine glasses, and their importance for the meal experience from the perspective of sommelier craft, art and science. Knowledge and awareness of utensils are of importance during the process of preparing, planning and serving a meal. A glass is, in effect, an instrument for communicating wine to the human senses. Therefore, the design is an important part of the meal experience, and its effect in enhancing the meal can be evaluated using FAMM principles. By working consciously with design, greater guest satisfaction can be achieved and the meal experience can be enhanced.</p>","PeriodicalId":100783,"journal":{"name":"Journal of Foodservice","volume":"19 1","pages":"69-73"},"PeriodicalIF":0.0,"publicationDate":"2008-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/j.1745-4506.2007.00082.x","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83105350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}