International Journal of Information Management Data Insights最新文献

{"title":"Analyzing the interplay between social media analytics and nudges in pandemic control","authors":"Anup Kumar ,&nbsp;Abhijeet Tewary ,&nbsp;Parijat Upadhyay","doi":"10.1016/j.jjimei.2024.100246","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100246","url":null,"abstract":"<div><p>This study employs a data-driven approach to examine the government's use of data insights and nudges to promote social distancing during the pandemic. Drawing from well-established technology adoption theories, a nationwide online survey was conducted among professionals and postgraduate students adapting to remote work and learning. The study unveils that access to suitable information and communication technology (ICT) significantly influences people's willingness to adhere to social distancing and work from home (WFH). Moreover, respondents' expectations of WFH's impact on job performance emerged as a critical driver for sustained social distancing, with individuals' habits playing a pivotal role in enhancing WFH performance expectancy. Notably, the study pioneers in exploring the psychological effects of government nudges during a pandemic, shedding light on an uncharted aspect of pandemic control strategies.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100246"},"PeriodicalIF":0.0,"publicationDate":"2024-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000351/pdfft?md5=d84d60a965bb05849fd6aa7c86ce692b&pid=1-s2.0-S2667096824000351-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140823135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Adoption and continued usage of mobile learning of virtual platforms in Iraqi higher education an unstable environment","authors":"Al-Rikabi Ahmed Ghazi Hameed,&nbsp;Putra Bin Sumari","doi":"10.1016/j.jjimei.2024.100242","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100242","url":null,"abstract":"<div><p>This study investigates the implementation and continued utilization of mobile learning (M-learning) in Iraqi universities, considering the challenging circumstances of an unstable environment. The research expands upon the UTAUT2 and ECM models. The main objective is to tackle the difficulties and possibilities in Iraq's higher education institutions (HEIs) caused by geopolitical instability and comprehend their influence on student acceptance, satisfaction, and ongoing M-learning usage. The study expands on the increasing significance of mobile learning, particularly in higher education institutions (HEIs). It acknowledges the distinct difficulties encountered by institutions in Iraq due to the region's instability. The study identifies deficiencies in current models and suggests expansions by introducing the variable \"Civil Conflicts\" to consider the unstable environment. The study seeks to enhance comprehension of M-learning acceptance in conflict-affected regions and offer insights for enhancing M-learning initiatives in Iraqi higher education institutions. To accomplish its goals, this study utilizes a quantitative survey to gather data from 399 students in five universities in Iraq. PLS-SEM is employed to analyze quantitative data and assess the extended UTAUT2 and ECM models. The study's results are anticipated to enhance the understanding of M-learning adoption and ongoing usage in conflict-affected regions, specifically in the context of Iraqi higher education institutions. The study's results can guide improving the efficiency of M-learning programs in Iraqi higher education institutions and provide valuable knowledge on supporting education in regions marked by instability. Researchers' findings can assist educators and policymakers in making well-informed choices to promote the continuity and excellence of education, especially in regions affected by conflict. Researchers can expand upon this study by conducting further investigations into the implementation and utilization of M-learning in volatile environments and assessing the efficacy of the suggested model enhancements.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100242"},"PeriodicalIF":0.0,"publicationDate":"2024-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000314/pdfft?md5=f36660aab6aa71f4f35fc363ff8b4ce8&pid=1-s2.0-S2667096824000314-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140823133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cryptocurrency trading: A systematic mapping study","authors":"Duy Thien An Nguyen,&nbsp;Ka Ching Chan","doi":"10.1016/j.jjimei.2024.100240","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100240","url":null,"abstract":"<div><p>Cryptocurrency's unique features – decentralisation, anonymity, and diversification – have propelled it into the spotlight, attracting both investors and researchers despite its relative youth compared to traditional markets. This study utilizes a systematic mapping approach to examine the current state of cryptocurrency trading research. We are particularly interested in influential variables and technologies involved in cryptocurrency trading systems. By summarizing key findings on data, technology compatibility, and future research directions, this study serves as a starting point for new research activities in the field of cryptocurrency trading.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100240"},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000296/pdfft?md5=81497202624e361cacda5f99dfb85173&pid=1-s2.0-S2667096824000296-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140816437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluating brand equity in the hospitality industry: Insights from customer journeys and text mining","authors":"Intaka Piriyakul,&nbsp;Shawanluck Kunathikornkit,&nbsp;Rapepun Piriyakul","doi":"10.1016/j.jjimei.2024.100245","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100245","url":null,"abstract":"<div><p>To achieve effective marketing, continual enhancement of product and service quality is pivotal. Assessing brand equity encompasses diverse methods, including questionnaires and interviews, unearthing invaluable customer insights. The choice of data collection methods, driven by researchers' objectives, may extend beyond direct customer interactions to employ techniques such as text mining, extracting insights from customer posts and reviews. A study at Phuket's Amari Hotel seamlessly integrated customer journey analysis with text mining, yielding a robust hotel equity model. Notably, the findings unveiled the substantial influence of factors like location and community value on hotel equity, often overlooked in previous studies. Remarkably, the hotel accommodation room emerged as the dominant touchpoint (81 %). These insights can fuel the transformation of marketing strategies and brand equity assessment. Moreover, this framework accommodates dynamic customer behavior while delivering cost efficiencies compared to alternative machine learning methods.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100245"},"PeriodicalIF":0.0,"publicationDate":"2024-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S266709682400034X/pdfft?md5=86784081c1e807917e382ef4fbbcdb65&pid=1-s2.0-S266709682400034X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140813182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social-media-based crisis communication: Assessing the engagement of local agencies in Twitter during Hurricane Irma","authors":"Naiyara Noor ,&nbsp;Ratna Okhai ,&nbsp;Tasnuba Binte Jamal ,&nbsp;Naim Kapucu ,&nbsp;Yue Gurt Ge ,&nbsp;Samiul Hasan","doi":"10.1016/j.jjimei.2024.100236","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100236","url":null,"abstract":"<div><p>As social media platforms have become vital means of communication, it has become imperative for emergency managers and policy makers to understand how people are interacting with different agencies on these platforms for enhancing community response coordination during disasters. Although many public agencies have already adopted social media platforms for crisis communication purposes, empirical evidence on whether and how these agencies are effectively engaged on these platforms is lacking. This research aims to examine crisis communication activities of a variety of agencies in Twitter (now X) in response to Hurricane Irma in 2017. The study analyzed 13,353 hurricane-related tweets posted by the local agencies from eight counties in East Central Florida as well as federal and state agencies and other nonprofit and private organizations during the hurricane response period. An engagement metric was applied on these tweets to determine which agencies were most active in disseminating information during Hurricane Irma. The results revealed the most engaged local agencies in Twitter during Hurricane Irma for crisis communication and the Emergency Support Functions (ESFs) associated with them in coordinating disaster response activities. The study further investigated Twitter profiles and relevant attributes of these actively engaged agencies, and the contents of the hurricane-related tweets during Hurricane Irma. The study found that local agencies remain active and engaged in Twitter during a disaster compared to other levels of agencies. The ESF representing communication (ESF #2) was one of the most frequent ESFs associated with these active agencies; however, ESF #6 (Mass Care and Sheltering) was also found to be highly utilized. The results also provided insights on crisis communication performance of these agencies in terms of the three dimensions of social media engagement including popularity, commitment, and virality, which are correlated to the counts of like, reply, and retweet of each post, respectively. The study includes recommendations to local government and partner organizations and emergency managers to improve crisis communication in social media and suggests future research directions.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100236"},"PeriodicalIF":0.0,"publicationDate":"2024-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000259/pdfft?md5=68b333505def7a0232b168a7c7c78066&pid=1-s2.0-S2667096824000259-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140807866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The intertwined effects of digital literacy, agile mindset on design thinking skill and management control competency: Insights from Thai young accountants","authors":"Narinthon Imjai ,&nbsp;Watcharawat Promma ,&nbsp;Berto Usman ,&nbsp;Somnuk Aujirapongpan","doi":"10.1016/j.jjimei.2024.100244","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100244","url":null,"abstract":"<div><p>The research conducted in Thailand has illuminated the intricate interplay among digital literacy, an agile mindset, design thinking skills, and management control competency among young accountants. Employing a robust questionnaire constructed based on an extensive literature review and validated through a pilot test, the study engaged 450 participants, with a predominant representation of females (79.8 %) and males (18.7 %). Leveraging PLS-SEM analysis to examine the relationships between these variables, the research elucidates that both digital literacy and an agile mindset exert substantial influence over the cultivation of design thinking skills and management control competencies. Accountants who possess a high level of digital knowledge and embrace agile thinking demonstrate a remarkable capacity to effectively apply these proficiencies. Consequently, the study emphasizes the critical imperative of fostering and nurturing digital knowledge and agility among the emerging generation of accountants, equipping them to adeptly confront the multifaceted challenges posed by the digital era. It is worth noting that while the study reveals close relationships among Digital Literacy, Agile Mindset, Design Thinking Skill, and Management Control Competency, the strength of each relationship exhibits variations. Additionally, design thinking skills also play a partial mediating role when establishing the indirect effect on the digital literacy-management control competency and agile mindset-management control competency nexus—a facet that merits further exploration and investigation in future research endeavours.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100244"},"PeriodicalIF":0.0,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000338/pdfft?md5=0b75a957c344b25450aae80e92d628b5&pid=1-s2.0-S2667096824000338-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140649704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enhancing sustainability integration in Sustainable Enterprise Resource Planning (S-ERP) system: Application of Transaction Cost Theory and case study analysis","authors":"Kushal Anjaria","doi":"10.1016/j.jjimei.2024.100243","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100243","url":null,"abstract":"<div><p>Environmental stewardship and sustainability have become critical priorities in the contemporary business environment. Corporations are integrating sustainable practices at the business process level via Sustainable Enterprise Resource Planning (S-ERP). However, a recognised shortfall of S-ERP systems lies in their potential inability to integrate sustainability metrics across all business functions holistically. To navigate this limitation, our study introduces the application of Transaction Cost Theory (TCT). By treating business processes as input-output systems, we apply this theory to quantify sustainability likelihood and overall losses. This novel approach bridges the gap, allowing for the comprehensive integration of sustainability metrics across all processes. The essence of our methodology is to leverage static input data collected by S-ERP regarding environmental impact and to extrapolate this data to provide a broader understanding of potential losses and gains. We've tested and validated this approach through two comprehensive case studies; one is about sustainable product design and development, and the other is about the sustainability evaluation of modular versus conventional construction methods. The results inform the formulation of robust sustainability policies at the business process level for systems akin to S-ERP, paving the way for more sustainable business practices.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100243"},"PeriodicalIF":0.0,"publicationDate":"2024-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000326/pdfft?md5=1ab689a3620da231e9e41a27abbb2750&pid=1-s2.0-S2667096824000326-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140637988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the moderating role of online celebrity trustworthiness and risk propensity in UTAUT2 framework: A mixed-method approach","authors":"Ruturaj Baber ,&nbsp;Prerana Baber ,&nbsp;Sumit Narula","doi":"10.1016/j.jjimei.2024.100239","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100239","url":null,"abstract":"<div><p>Utilizing the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, this research delved into the behavioral intentions and actual usage of fantasy sports gaming apps. The moderating influence of celebrity trustworthiness and risk propensity is also explored. The proposed hypotheses were tested using responses from a substantial sample of 460 sports fantasy gaming app users. The research deployed a mixed-method approach, combining both covariance-based and partial-least square structural equation modeling tech- niques. The investigation findings revealed an influence on behavioral intentions and actual use. Specifically, performance expectancy, hedonic motivation, habit, and social influence emerged as significant determinants affecting users’ intentions and behaviors. The study indicates a significant moderating role of celebrity trustworthiness on the relationship be- tween performance expectancy, hedonic motivation, habit, and social influence concerning behavioral intentions. Risk propensity moderated the relationship between behavioral inten- tions and actual usage behavior. As a contribution to the expanding literature, the research extended the application of the UTAUT2 framework to the context of sports fantasy gaming apps. The research also provides valuable insights for researchers and professionals associ- ated with sports fantasy gaming apps and future research directions.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100239"},"PeriodicalIF":0.0,"publicationDate":"2024-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000284/pdfft?md5=dd185e78015268bb10b229879d9e64d3&pid=1-s2.0-S2667096824000284-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140621956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Airline reviews processing: Abstractive summarization and rating-based sentiment classification using deep transfer learning","authors":"Ayesha Ayub Syed ,&nbsp;Ford Lumban Gaol ,&nbsp;Alfred Boediman ,&nbsp;Widodo Budiharto","doi":"10.1016/j.jjimei.2024.100238","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100238","url":null,"abstract":"<div><p>Opinion summarization and sentiment classification are key processes for understanding, analyzing, and leveraging information from customer opinions. The rapid and ceaseless increase in big data of reviews on e-commerce platforms, social media, or review portals becomes a stimulus for the automation of these processes. In recent years, deep transfer learning has opted to solve many challenging tasks in Natural Language Processing (NLP) relieving the hassles of exhaustive training and the requirement of extensive labelled datasets. In this work, we propose frameworks for Abstractive Summarization (ABS) and Sentiment Analysis (SA) of airline reviews using Pretrained Language Models (PLM). The abstractive summarization model goes through two finetuning stages, the first one, for domain adaptation and the second one, for final task learning. Several studies in the literature empirically demonstrate that review rating has a positive correlation with sentiment valence. For the sentiment classification framework, we used the rating value as a signal to determine the review sentiment, and the model is built on top of BERT (Bidirectional Encoder Representations from Transformers) architecture. We evaluated our models comprehensively with multiple metrics. Our results indicate competitive performance of the models in terms of most of the evaluation metrics.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100238"},"PeriodicalIF":0.0,"publicationDate":"2024-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000272/pdfft?md5=e4d34030876210ba53cfa8b808c29a9e&pid=1-s2.0-S2667096824000272-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140621954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How can artificial intelligence help customer intelligence for credit portfolio management? A systematic literature review","authors":"Alessandra Amato ,&nbsp;Joerg R. Osterrieder ,&nbsp;Marcos R. Machado","doi":"10.1016/j.jjimei.2024.100234","DOIUrl":"https://doi.org/10.1016/j.jjimei.2024.100234","url":null,"abstract":"<div><p>In this era of Big Data and the advancement of sophisticated analytical techniques, the financial industry has the capacity to implement innovative technologies within their systems to derive crucial insights about their clientele and vigilantly monitor their activities. This landscape has seen the emergence and rise of two significant applications, namely, customer segmentation systems and early warning systems. Therefore, this study presents a systematic literature review on the automation of customer segmentation and early warning techniques with a focus on managing credit portfolio entities. The research delves into a multitude of scholarly articles from three distinct perspectives: charting the dominant trends within the literature, unpacking the overarching themes, and critically examining the integration of early warning signals within customer clustering applications. Furthermore, the review reveals a noticeable dearth of studies probing the synergistic application of these two systems. Despite their independent effectiveness in risk management and targeted marketing strategies respectively, an integrated approach holds potential for bolstering financial stability and tailoring customer service. Thus, this review stands as a significant academic contribution, advocating an integrated application of these systems within the financial industry. The findings provide a novel foundation for future research and practical applications, potentially redefining strategies within the financial sector.</p></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100234"},"PeriodicalIF":0.0,"publicationDate":"2024-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2667096824000235/pdfft?md5=edae8d62aaa8e328f67f7afe92771a36&pid=1-s2.0-S2667096824000235-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140552302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}