David Sugianto Lie , Ali Gohary , Pei-Yu Chien , Bach To Nhu Truong
{"title":"“Why do you find similar reviews helpful?”: Psychological mechanisms of the effect of linguistic style matching on review helpfulness","authors":"David Sugianto Lie , Ali Gohary , Pei-Yu Chien , Bach To Nhu Truong","doi":"10.1016/j.dss.2024.114340","DOIUrl":"10.1016/j.dss.2024.114340","url":null,"abstract":"<div><div>Although previous studies have examined the relationship between Language Style Matching (LSM) and review helpfulness, little research has been devoted to exploring the underlying psychological mechanism of the effect. The current research was conducted to investigate the effect of LSM on review helpfulness, and to introduce perceived credibility as the psychological mechanism that explains the effect. The findings from three experimental studies have shown that perceived credibility explains the positive effect of LSM on review helpfulness. Moreover, consumers find that reviews with high LSM are more helpful and credible when experts rather than peers provide the reviews. This research contributes to the literature on LSM and the helpfulness of reviews by showing how congruency in the language of the review provided by experts increases the reviews' appeal and offers practical suggestions for managers and marketers to better manage their product and service reviews.</div></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114340"},"PeriodicalIF":6.7,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142357656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Competency or investment? The impact of NFT design features on product performance","authors":"Yanxin Wang, Jingzhao An, Xi Zhao, Xiaoni Lu","doi":"10.1016/j.dss.2024.114341","DOIUrl":"10.1016/j.dss.2024.114341","url":null,"abstract":"<div><div>This study investigates how NFT design features affect project performance. From the consumption perspective, NFT design features are divided into competency-related (image complexity, consistency) and investment-related (initial price, royalty). Using transaction data of 3297 NFT projects, we find that image complexity has an inverted U-shaped effect on long-term performance, while consistency boosts both short-term and long-term performance by formulating brand symbolism. Royalty as investment cost negatively affects short-term performance, while royalty and initial price exhibit inverted U-shaped impacts on long-term performance due to their mixed roles of costs and quality signals. Market uncertainty amplifies the impacts of complexity and royalties while diminishing the initial price impact in the long term. Findings support NFT project design, enhancing Web3 consumer behavior understandings.</div></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114341"},"PeriodicalIF":6.7,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142319033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ramazan Esmeli , Hassana Abdullahi , Mohamed Bader-El-Den , Ali Selcuk Can
{"title":"Session context data integration to address the cold start problem in e-commerce recommender systems","authors":"Ramazan Esmeli , Hassana Abdullahi , Mohamed Bader-El-Den , Ali Selcuk Can","doi":"10.1016/j.dss.2024.114339","DOIUrl":"10.1016/j.dss.2024.114339","url":null,"abstract":"<div><div>Recommender systems play an important role in identifying and filtering relevant products based on the behaviours of users. Nevertheless, recommender systems suffer from the ‘cold-start’ problem, which occurs when no prior information about a new session or a user is available. Many approaches to solving the cold-start problem have been presented in the literature. However, there is still room for improving the performance of recommender systems in the cold-start stage. In this article, we present a novel method to alleviate the cold-start problem in session-based recommender systems. The purpose of this work is to develop a session similarity-based cold-start session alleviation approach for recommendation systems. The developed method uses previous sessions’ contextual and temporal features to find sessions similar to the newly started one. Our results on three different datasets show that, based on the provided Mean Average Precision and Normalised Discounted Cumulative Gain scores, the Session Similarity-based Framework consistently outperforms baseline models in terms of recommendation relevance and ranking quality across three used datasets. Our approach can be used to address the challenges associated with cold start sessions where no previously interacted items are present.</div></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114339"},"PeriodicalIF":6.7,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142311649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jianwen Zheng , Justin Zuopeng Zhang , Kai Ming Au , Veda C. Storey , Huan Wang , Yifan Yang
{"title":"Shaping innovation pathways: Metaverse application configurations in high-technology small- and medium-sized enterprises","authors":"Jianwen Zheng , Justin Zuopeng Zhang , Kai Ming Au , Veda C. Storey , Huan Wang , Yifan Yang","doi":"10.1016/j.dss.2024.114336","DOIUrl":"10.1016/j.dss.2024.114336","url":null,"abstract":"<div><div>The emergence of Industry 4.0, characterized by rapid technological change and fierce competition, challenges technology firms to make strategic innovation decisions. Central to this is the metaverse, a hybrid virtual space combining virtual reality, augmented reality, and the internet. Recognizing that the implications of metaverse applications extend beyond individual organizations, this research examines its adoption configurations. Using the Technology Acceptance Model (TAM) and the Technology-Organization-Environment (TOE) framework, we analyze survey data from 116 high-technology small and medium-sized enterprises in China using fuzzy-set qualitative comparative analysis (fsQCA). Our research reveals that no isolated factor within the TAM-TOE framework solely affects innovation decision-making. Instead, we identify three configurations that enhance decision-making quality and three that increase its speed, leading to improved innovation performance. In this way, this research advances the understanding of technology adoption configurations in the innovation processes of young tech firms.</div></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114336"},"PeriodicalIF":6.7,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142327172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rajat Kumar Behera , Marijn Janssen , Nripendra P. Rana , Pradip Kumar Bala , Debarun Chakraborty
{"title":"Responsible metaverse: Ethical metaverse principles for guiding decision-making and maintaining complex relationships for businesses in 3D virtual spaces","authors":"Rajat Kumar Behera , Marijn Janssen , Nripendra P. Rana , Pradip Kumar Bala , Debarun Chakraborty","doi":"10.1016/j.dss.2024.114337","DOIUrl":"10.1016/j.dss.2024.114337","url":null,"abstract":"<div><p>A metaverse is a three-dimensional virtual space (3D VS) where businesses and individuals worldwide can engage, interact, communicate, transact, and exchange information in real-time through an immersive and collaborative platform. These interactions can create complex relationships influenced by the decision-making processes of businesses. Such complexity can lead to challenges in maintaining relationships, ensuring exclusiveness, preventing misuse, and addressing other ethical issues. Therefore, this study aims to identify ethical principles within the metaverse to guide decision-making and maintain complex relationships between users and businesses. Both qualitative and quantitative data were collected for analysis, and simple random sampling was employed for primary data collection. The empirical analysis was conducted using a mixed-method approach. The study identified four ethical principles that guide complex relationships within the metaverse: business benefit evaluation, fairness, explainability, and reliability principles. These principles positively influence decision-making, which, in turn, positively affects the maintenance of complex relationships within 3D VS.</p></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114337"},"PeriodicalIF":6.7,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0167923624001702/pdfft?md5=7a03ad443ef110698e880d5846d7f731&pid=1-s2.0-S0167923624001702-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142270999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Looking forward through the rear-view mirror: A socio-technical imaginaries perspective for envisioning the Metaverse beyond the hype","authors":"Madaleine H.S. Hunt, Spyros Angelopoulos","doi":"10.1016/j.dss.2024.114338","DOIUrl":"10.1016/j.dss.2024.114338","url":null,"abstract":"<div><div>We build upon the theoretical underpinnings of federated networks and adopt a socio-technical imaginaries perspective to envision the future of the Metaverse, informed by an understanding of the past and an assessment of the present. In doing so, we employ a two-step methodological approach that includes interviews with experts on Metaverse development, complemented by a historical analysis of archival data on the development of existing federated networks. Our combined data analysis unearthed four characteristics essential for the development of the Metaverse, which often operate in conjunction. By analyzing the relationship among the identified core characteristics, we further unpack two key insights for the future development of the Metaverse. Our first insight is that the fundamental attribute of federated networks is dynamism. Our second insight is that by acknowledging this dynamism, we can better understand that the development of the Metaverse will not follow a linear progression, as the development of a core characteristic may affect the advancement of others. We discuss the implications of our work for theory as well as practice and delineate an agenda for future research on the topic.</div></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114338"},"PeriodicalIF":6.7,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142327030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zilong Liu , Yuan Zhang , Jie Zhang , Xiaolong Song
{"title":"Run for the group: Examining the effects of group-level social interaction features of fitness apps on exercise participation","authors":"Zilong Liu , Yuan Zhang , Jie Zhang , Xiaolong Song","doi":"10.1016/j.dss.2024.114335","DOIUrl":"10.1016/j.dss.2024.114335","url":null,"abstract":"<div><p>Mobile fitness apps have gained popularity as a way of improving healthy behaviors. This study investigates the design and influence of fitness apps from a novel “group” perspective, focusing on the effects of group-level social interaction features in exercise participation. Through empirical studies on a unique dataset, we propose and verify a conceptual framework that shows that (1) group role model inspiration and group comparison features facilitate the intra-group assimilation and inter-group contrast processes and further significantly improve group participation, and that (2) offline activities moderate the effects of group comparison features on group participation. This study contributes to the literature on online communities and fitness apps/service design by demonstrating the motivating power of group-level interactions and online–offline engagement. It also provides practical guidelines for fitness app developers.</p></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114335"},"PeriodicalIF":6.7,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142238229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Djordje Djurica , Araz Jabbari , Jan Mendling , Jan Recker
{"title":"Effective presentation of ontological overlap of multiple conceptual models","authors":"Djordje Djurica , Araz Jabbari , Jan Mendling , Jan Recker","doi":"10.1016/j.dss.2024.114327","DOIUrl":"10.1016/j.dss.2024.114327","url":null,"abstract":"<div><p>Conceptual models are used to help professionals understand complex information systems and solve problems during systems analysis and design. Because single model often do not represent all relevant information, typically multiple models are used in combination. To design effective combinations of models, we propose a systematic approach that uses color highlighting to foreground overlapping concepts between multiple models to help readers identify corresponding information between models. We conducted two empirical studies – an online experiment and an eye-tracking experiment – to evaluate the cognitive efficacy of this approach. Our findings suggest that color highlighting can somewhat improve participants’ domain understanding but not the efficiency of problem-solving. Findings from the eye-tracking study suggest that the use of color can have both beneficial and harmful effects, depending on the extent of overlap.</p></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114327"},"PeriodicalIF":6.7,"publicationDate":"2024-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S016792362400160X/pdfft?md5=822f2383d97a4d1df84230ac4147b52f&pid=1-s2.0-S016792362400160X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142238230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stephen L. France , Mahyar Sharif Vaghefi , Brett Kazandjian , Merrill Warkentin
{"title":"Bridging information systems and marketing: Charting collaborative pathways","authors":"Stephen L. France , Mahyar Sharif Vaghefi , Brett Kazandjian , Merrill Warkentin","doi":"10.1016/j.dss.2024.114328","DOIUrl":"10.1016/j.dss.2024.114328","url":null,"abstract":"<div><p>Corporate information systems (IS) functions have become ever closer and more intertwined with firms' marketing functions. Marketing technology and e-commerce implementations require synergy between these functions, which has been reflected in the emergence of researchers and practitioners who can work at the intersection of these disciplines. This article utilizes a systematic literature review to understand this environment and to provide a forward-looking analysis of research at the intersection of IS and marketing. First, a business-focused introduction describes the motivation for the review and puts it into context. This is followed by a bibliographic analysis to select articles at this intersection. A semi-automated content analysis of the selected articles groups them into homogeneous research clusters and further analysis is used to develop cluster themes. This process sheds light on the potential areas of collaboration, offering an in-depth comprehension of their symbiotic relationship. A set of pathways for future research is described based on “collaboration areas” between IS and marketing. These areas, including consumer trust and decision making, social media, online reviews, mobile platforms & apps, and marketing channels, among others, represent the specific areas where marketing and IS overlap and mutually influence each other. Insights are presented on bridging academia and industry and suggestions are proposed for enhancing research at the junction of IS and marketing.</p></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114328"},"PeriodicalIF":6.7,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0167923624001611/pdfft?md5=2a48fedfd003cbc70c924abc5797ec14&pid=1-s2.0-S0167923624001611-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142228849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yudi Zhang , Xiaojun Wang , Bangdong Zhi , Jie Sheng
{"title":"Channel and bundling strategies: Forging a “win-win” paradigm in product and service operations","authors":"Yudi Zhang , Xiaojun Wang , Bangdong Zhi , Jie Sheng","doi":"10.1016/j.dss.2024.114325","DOIUrl":"10.1016/j.dss.2024.114325","url":null,"abstract":"<div><p>While many companies have benefited from online sales as their sole sales channel with the rapid growth of online retailing, this approach has limitations, especially for products that contain non-digital information and require a complementary service to fully attract customers. Sellers of these types of products are actively considering or have already adopted a multichannel strategy, which includes maintaining the existing online channel and opening physical brick-and-mortar stores. To stimulate sales, the service operator may consider offering a product bundle with the product manufacturer by providing subsidies to them. Decisions on product bundling could potentially facilitate or pose barriers to channel expansion. This study employs a game-theoretic model to explore the optimal pricing, multichannel and bundling strategies for a product manufacturer and a service operator who offer the core products with ancillary services in either bundled or non-bundled format. Our equilibrium analysis yields several insights. First, the manufacturer’s offline expansion allows customers who visit in-store to try and inspect the product, which raises not only the offline price but also the manufacturer’s online price. Interestingly, this price increase is more significant for the bundled format compared to the non-bundled format. Second, the bundling strategy influences the manufacturer’s decision to expand into multichannel operations. Specifically, product bundling incentivises multichannel expansion if the newly added physical stores can attract a significant number of new customers, indicating that demand spillover is significant. Conversely, product bundling may deter multichannel expansion if the online hassle cost is moderate.</p></div>","PeriodicalId":55181,"journal":{"name":"Decision Support Systems","volume":"187 ","pages":"Article 114325"},"PeriodicalIF":6.7,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0167923624001581/pdfft?md5=9b4418310bd993ea67f53940c05cd454&pid=1-s2.0-S0167923624001581-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142158306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}