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Prospects for simplifying ITSM-based management through self-managing resources 通过自我管理资源简化基于ITSM的管理的前景
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.463.0599
D. M. Chess;J. E. Hanson;J. A. Pershing;S. R. White
{"title":"Prospects for simplifying ITSM-based management through self-managing resources","authors":"D. M. Chess;J. E. Hanson;J. A. Pershing;S. R. White","doi":"10.1147/sj.463.0599","DOIUrl":"https://doi.org/10.1147/sj.463.0599","url":null,"abstract":"Information technology service management (ITSM) codifies and supports the current best practices in the management and governance of existing IT infrastructures, including the computing infrastructure that underlies service delivery. Once ITSM tools have identified and structured current best practices, there is a significant opportunity to simplify those practices, and thereby ITSM in general, by introducing self-managing resources (SMRs). SMRs and related technologies allow increased delegation of existing ITSM tasks from humans to autonomic managers and the restructuring of ITSM activities through process modification and task replacement or elimination. In particular, the use of SMRs and virtualization can convert many activities that currently require multiple planning, validation, and approval tasks into routine activities that have a simpler task flow, in much the same way that modern file systems have transformed file-layout tasks that formerly required a skilled administrator into tasks that are handled entirely and transparently by the operating system. This paper briefly describes the general principles of SMRs, explores a number of potential impacts that this technology will have on ITSM processes, and illustrates these ideas with an analysis of how selected ITSM flows may be transformed.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 3","pages":"599-608"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.463.0599","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68066264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Infrastructure for a clinical-decision-intelligence system 临床决策智能系统的基础设施
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.461.0151
X. S. Wang;L. Nayda;R. Dettinger
{"title":"Infrastructure for a clinical-decision-intelligence system","authors":"X. S. Wang;L. Nayda;R. Dettinger","doi":"10.1147/sj.461.0151","DOIUrl":"https://doi.org/10.1147/sj.461.0151","url":null,"abstract":"Clinical decision intelligence (CDI) is an emerging area in health care, covering a broad range of subjects, from clinical data integration and data analysis to knowledge management and application development. The goal of CDI systems is to improve health-care quality and reduce costs through the discovery, management, and application of clinical intelligence from heterogeneous and rapidly expanding data sources. These sources include data from clinical practice, nursing, health-care management, health-care administration, and medical research. In this paper, we discuss the functional requirements and reference architecture for CDI systems and their clinical applications. This architecture includes an integrated framework for managing the entire CDI process, a standardized enterprise ontology management system, and a clinical knowledge representation platform. The CDI approach has the potential to transform the health-care management process through the integration of business intelligence, business rule management, and business process management in a clinical setting, and to help health-care organizations move closer to an on demand model.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 1","pages":"151-169"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.461.0151","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68068964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 19
Role of an auditing and reporting service in compliance management 审计和报告服务在合规管理中的作用
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.462.0305
J. Ramanathan;R. J. Cohen;E. Plassmann;K. Ramamoorthy
{"title":"Role of an auditing and reporting service in compliance management","authors":"J. Ramanathan;R. J. Cohen;E. Plassmann;K. Ramamoorthy","doi":"10.1147/sj.462.0305","DOIUrl":"https://doi.org/10.1147/sj.462.0305","url":null,"abstract":"Regulatory compliance has become a major focus in today's business environment as companies adapt to comply with regulations such as Sarbanes-Oxley, Basel II, and HIPAA (the Health Insurance Portability and Accountability Act). Runtime audit data that records information such as operational logs represents a key element needed for compliance management. An audit service that manages the life cycle of audit data is thus a critical component of any compliance management system. This service should support mechanisms to submit, centrally collect, persistently store, and report on audit data, as well as enable the archiving and restoration of audit data. This paper describes an audit service technology that is included in some IBM products to enhance their auditing capabilities and explains how this audit service can be used to support a company's compliance strategy. Using scenarios as examples, we show how reports provided by one of the products that uses this audit service can be instrumental in demonstrating compliance.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 2","pages":"305-318"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.462.0305","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68033633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
A static compliance-checking framework for business process models 业务流程模型的静态合规性检查框架
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.462.0335
Y. Liu;S. Muller;K. Xu
{"title":"A static compliance-checking framework for business process models","authors":"Y. Liu;S. Muller;K. Xu","doi":"10.1147/sj.462.0335","DOIUrl":"https://doi.org/10.1147/sj.462.0335","url":null,"abstract":"Regulatory compliance of business operations is a critical problem for enterprises. As enterprises increasingly use business process management systems to automate their business processes, technologies to automatically check the compliance of process models against compliance rules are becoming important. In this paper, we present a method to improve the reliability and minimize the risk of failure of business process management systems from a compliance perspective. The proposed method allows separate modeling of both process models and compliance concerns. Business process models expressed in the Business Process Execution Language are transformed into pi-calculus and then into finite state machines. Compliance rules captured in the graphical Business Property Specification Language are translated into linear temporal logic. Thus, process models can be verified against these compliance rules by means of model-checking technology. The benefit of our method is threefold: Through the automated verification of a large set of business process models, our approach increases deployment efficiency and lowers the risk of installing noncompliant processes; it reduces the cost associated with inspecting business process models for compliance; and compliance checking may ensure compliance of new process models before their execution and thereby increase the reliability of business operations in general.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 2","pages":"335-361"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.462.0335","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68033635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 296
A survey of static analysis methods for identifying security vulnerabilities in software systems 识别软件系统安全漏洞的静态分析方法综述
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.462.0265
M. Pistoia;S. Chandra;S. J. Fink;E. Yahav
{"title":"A survey of static analysis methods for identifying security vulnerabilities in software systems","authors":"M. Pistoia;S. Chandra;S. J. Fink;E. Yahav","doi":"10.1147/sj.462.0265","DOIUrl":"https://doi.org/10.1147/sj.462.0265","url":null,"abstract":"In this paper we survey static analysis methods for identifying security vulnerabilities in software systems. We cover three areas that have been associated with sources of security vulnerabilities: access-control, information-flow, and application-programming-interface conformance. Because access control mechanisms fall into two major categories, stack-based access control and role-based access control, we discuss static analysis techniques for these two areas of access control separately. Similarly, security violations pertaining to information flow consist of integrity violations and confidentiality violations, and consequently, our discussion of static analysis techniques for information-flow vulnerabilities includes these two topics. For each type of security vulnerability we present our findings in two parts: in the first part we describe recent research results, and in the second part we illustrate implementation techniques by describing selected static analysis algorithms.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 2","pages":"265-288"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.462.0265","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68033636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 77
An overview of IBM Service Management IBM服务管理概述
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.463.0375
A. Ganek;K. Kloeckner
{"title":"An overview of IBM Service Management","authors":"A. Ganek;K. Kloeckner","doi":"10.1147/sj.463.0375","DOIUrl":"https://doi.org/10.1147/sj.463.0375","url":null,"abstract":"Information technology has become a key enabler for businesses in a wide variety of sectors (such as banking and health care) and is increasingly used to deliver their services. For these businesses, service excellence is increasingly a competitive differentiator, as customers need to rapidly adapt to changing conditions in the marketplace and create and deploy new services quickly and efficiently. However, service excellence can only be achieved through effective and efficient service management. IBM Service Management is an initiative to help businesses increase the efficiency and effectiveness of their services over the complete life cycle of service creation, deployment, and operations. IBM is bringing together the capabilities of its hardware, software, and consulting services organizations to help customers design, build, deploy, and manage these business services. IBM is also working closely with business partners and industry standards organizations to make this an industry-wide initiative. In this paper, we describe IBM Service Management and its role in improving all aspects of business services.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 3","pages":"375-385"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.463.0375","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68066182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 36
Integration of domain-specific IT processes and tools in IBM Service Management 在IBM服务管理中集成特定领域的IT流程和工具
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.463.0497
N. Joshi;W. Riley;J. Schneider;Y.-S. Tan
{"title":"Integration of domain-specific IT processes and tools in IBM Service Management","authors":"N. Joshi;W. Riley;J. Schneider;Y.-S. Tan","doi":"10.1147/sj.463.0497","DOIUrl":"https://doi.org/10.1147/sj.463.0497","url":null,"abstract":"In this paper we focus on the integration of domain-specific information technology (IT) processes and tools in the IBM Service Management architecture, a service-oriented software architecture that automates and simplifies the management of IT services. The IT processes are based on a generalized concept of service management that incorporates best practices, such as those defined by the Information Technology Infrastructure Library® (ITIL®). The IT tools are the operational management tools in various domains, such as monitoring, network management, and provisioning. We refer to implementation of IT processes as Process Managers. We first describe three typical scenarios in which integrating the domain-specific IT processes through the use of PMs increases the level of automation. Then, we illustrate the benefits to be gained from integrating IT processes and tools and describe the design of four PMs: the Service Level Process Manager, the IBM Tivoli Availability Process Manager, the IBM Tivoli Capacity Process Manager, and the IT Service Continuity Process Manager.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 3","pages":"497-511"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.463.0497","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68066260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
IT service management architecture and autonomic computing IT服务管理体系结构和自主计算
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.463.0565
P. Brittenham;R. R. Cutlip;C. Draper;B. A. Miller;S. Choudhary;M. Perazolo
{"title":"IT service management architecture and autonomic computing","authors":"P. Brittenham;R. R. Cutlip;C. Draper;B. A. Miller;S. Choudhary;M. Perazolo","doi":"10.1147/sj.463.0565","DOIUrl":"https://doi.org/10.1147/sj.463.0565","url":null,"abstract":"The IT Infrastructure Library® defines a set of best practices to align information technology (IT) services to business needs and constitutes the framework for IT service management (ITSM). This framework helps organizations manage their IT services using standard design patterns and the requisite customization. In this paper, we discuss critical contributions that autonomic computing offers to the definition and implementation of an ITSM architecture and infrastructure. We first introduce key architectural patterns and specifications of autonomic computing as they relate to an ITSM logical architecture. We then show how autonomic computing delivers value through a set of ITSM-based case studies that address problem determination, impact assessment, and solution deployment.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 3","pages":"565-581"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.463.0565","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68066265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 29
Remote health-care monitoring using Personal Care Connect 使用Personal care Connect进行远程医疗监控
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.461.0095
M. Blount;V. M. Batra;A. N. Capella;M. R. Ebling;W. F. Jerome;S. M. Martin;M. Nidd;M. R. Niemi;S. P. Wright
{"title":"Remote health-care monitoring using Personal Care Connect","authors":"M. Blount;V. M. Batra;A. N. Capella;M. R. Ebling;W. F. Jerome;S. M. Martin;M. Nidd;M. R. Niemi;S. P. Wright","doi":"10.1147/sj.461.0095","DOIUrl":"https://doi.org/10.1147/sj.461.0095","url":null,"abstract":"Caring for patients with chronic illnesses is costly—nearly $1.27 trillion today and predicted to grow much larger. To address this trend, we have designed and built a platform, called Personal Care Connect (PCC), to facilitate the remote monitoring of patients. By providing caregivers with timely access to a patient's health status, they can provide patients with appropriate preventive interventions, helping to avoid hospitalization and to improve the patient's quality of care and quality of life. PCC may reduce health-care costs by focusing on preventive measures and monitoring instead of emergency care and hospital admissions. Although PCC may have features in common with other remote monitoring systems, it differs from them in that it is a standards-based, open platform designed to integrate with devices from device vendors and applications from independent software vendors. One of the motivations for PCC is to create and propagate a working environment of medical devices and applications that results in innovative solutions. In this paper, we describe the PCC remote monitoring system, including our pilot tests of the system.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 1","pages":"95-113"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.461.0095","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68068865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 134
The innovative bundling of teleradiology, telepathology, and teleoncology services 远程放射学、远程病理学和远程肿瘤学服务的创新捆绑
IBM systems journal Pub Date : 2007-01-01 DOI: 10.1147/sj.461.0069
R. S. Weinstein;A. M. Lopez;G. P. Barker;E. A. Krupinski;M. R. Descour;K. M. Scott;L. C. Richter;S. J. Beinar;M. J. Holcomb;P. H. Bartels;R. A. McNeely;A. K. Bhattacharyya
{"title":"The innovative bundling of teleradiology, telepathology, and teleoncology services","authors":"R. S. Weinstein;A. M. Lopez;G. P. Barker;E. A. Krupinski;M. R. Descour;K. M. Scott;L. C. Richter;S. J. Beinar;M. J. Holcomb;P. H. Bartels;R. A. McNeely;A. K. Bhattacharyya","doi":"10.1147/sj.461.0069","DOIUrl":"https://doi.org/10.1147/sj.461.0069","url":null,"abstract":"Teleradiology, telepathology, and teleoncology are important applications of telemedicine. Recent advances in these fields include a preponderance of radiology PACS (Picture Archiving and Communications System) users, the implementation of around-the-clock teleradiology services at many hospitals, and the invention of the first ultrarapid whole-slide digital scanner based on the array microscope. These advances have led to the development of a new health-care-delivery clinical pathway called the ultrarapid breast care process (URBC), which has been commercialized as the UltraClinics® process. This process bundles telemammography, telepathology, and teleoncology services and has reduced the time it takes for a woman to obtain diagnostic and therapeutic breast-care planning services from several weeks to a single day. This paper describes the UltraClinics process in detail and presents the vision of a network of same-day telemedicine-enabled UltraClinics facilities, staffed by a virtual group practice of teleradiologists, telepathologists, and teleoncologists.","PeriodicalId":55035,"journal":{"name":"IBM systems journal","volume":"46 1","pages":"69-84"},"PeriodicalIF":0.0,"publicationDate":"2007-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1147/sj.461.0069","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68068868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 42
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