发布求助
文献互助 智能选刊 最新文献

Journal of Hospitality & Tourism Research最新文献

筛选
英文 中文
EXPRESS: How does CEO duality influence ESG scores in hospitality and tourism companies? Confounding roles of governance mechanisms and financial indicators 快讯：首席执行官双重身份如何影响酒店和旅游公司的环境、社会和公司治理得分？治理机制和财务指标的混合作用
Journal of Hospitality & Tourism Research Pub Date : 2024-06-22 DOI: 10.1177/10963480241266154
Hasan Evrim Arici, Omer Aladag, Mehmet Ali Koseoglu
{"title":"EXPRESS: How does CEO duality influence ESG scores in hospitality and tourism companies? Confounding roles of governance mechanisms and financial indicators","authors":"Hasan Evrim Arici, Omer Aladag, Mehmet Ali Koseoglu","doi":"10.1177/10963480241266154","DOIUrl":"https://doi.org/10.1177/10963480241266154","url":null,"abstract":"Previous studies have yielded inconsistent results about the impact of CEO duality on corporate performance in the hospitality and tourism (H&T) industry. To further delve into this relationship, we investigate the causal relationship between CEO duality and environmental, social and governance (ESG) performance under various board characteristics and financial indicators. The data from Thomson Reuters Eikon database were evaluated using a machine learning technique that included targeted maximum likelihood estimation (TMLE), augmented inverse probability weighting (AIPW), and neural network analysis, all of which are doubly robust estimators with cross-fitting. The findings suggest that CEO duality negatively impacts environmental pillar scores but not other outcomes (i.e., governance and social pillar scores). Among the governance practices and financial indicators, policy executive compensation performance, policy executive compensation ESG performance, and return on capital investment (ROIC) have a positive relation with total ESG scores.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"166 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Experiential Marketing to Gen Z: Fine-Tuning Brand Experience Through Virtual Reality 面向 Z 世代的体验式营销：通过虚拟现实微调品牌体验
Journal of Hospitality & Tourism Research Pub Date : 2024-05-28 DOI: 10.1177/10963480241256564
Vanja Bogicevic, Stephanie Q. Liu, Jay A. Kandampully, Soobin Seo, Nancy A. Rudd
{"title":"Experiential Marketing to Gen Z: Fine-Tuning Brand Experience Through Virtual Reality","authors":"Vanja Bogicevic, Stephanie Q. Liu, Jay A. Kandampully, Soobin Seo, Nancy A. Rudd","doi":"10.1177/10963480241256564","DOIUrl":"https://doi.org/10.1177/10963480241256564","url":null,"abstract":"Market research highlights Generation Z’s increasing demands for digital brand experiences that inspire word-of-mouth sharing. Virtual reality (VR), an immersive affordances technology, holds promise for experiential marketing due to its power to transform experiences. Yet, limited research has examined how VR influences different facets of brand experiences that empower brand engagement and word-of-mouth. In Study 1, a laboratory experiment demonstrates that VR prompts higher sensory, intellectual, and behavioral brand experiences and word-of-mouth compared to static images and 360° tours, with equal brand engagement as a 360° tour. Study 2 corroborates these findings through a thematic analysis of qualitative insights from Generation Z consumers. This research underscores VR’s vital role in fine-tuning brand experience and brand engagement in the experiential marketing context.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"27 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141171767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How Celebrity Endorsement Affects Travel Intention: Evidence From Tourism Live Streaming 名人代言如何影响旅游意向？来自旅游直播的证据
Journal of Hospitality & Tourism Research Pub Date : 2024-05-13 DOI: 10.1177/10963480241251449
Lin Zhang, Da Shi, Zixuan Huang, Aixia Zhang, Bingchao Zhang
{"title":"How Celebrity Endorsement Affects Travel Intention: Evidence From Tourism Live Streaming","authors":"Lin Zhang, Da Shi, Zixuan Huang, Aixia Zhang, Bingchao Zhang","doi":"10.1177/10963480241251449","DOIUrl":"https://doi.org/10.1177/10963480241251449","url":null,"abstract":"Celebrity endorsements via live streaming continue to draw attention in the tourism industry. This research examines the effects of such endorsements on tourism live streaming. We specifically compared celebrity streamers to key opinion leader streamers and brand streamers across two types of live streaming (travel live streaming vs. tourism e-commerce live streaming). Drawing on the flow theory, we developed a theoretical framework to explain why and how celebrity streamers can inspire travel intention more effectively than key opinion leader streamers and brand streamers. Results indicate that celebrity streamers’ endorsements enhance travel intention via informativity, entertainment, and interactivity, compared with endorsements from key opinion leaders and brand streamers. This effect is further amplified during travel live streaming.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140929166","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hotel Performance in the Guangdong-Hong Kong-Macau Greater Bay Area: A Non-Homogeneous Perspective 粤港澳大湾区的酒店绩效：非同质化视角
Journal of Hospitality & Tourism Research Pub Date : 2024-04-26 DOI: 10.1177/10963480241245929
Henry Tsai, Chenchen Gao, Hongwei Liu
{"title":"Hotel Performance in the Guangdong-Hong Kong-Macau Greater Bay Area: A Non-Homogeneous Perspective","authors":"Henry Tsai, Chenchen Gao, Hongwei Liu","doi":"10.1177/10963480241245929","DOIUrl":"https://doi.org/10.1177/10963480241245929","url":null,"abstract":"Improving upon previous studies on hotel performance evaluation in terms of efficiency, which usually treat different hotels as homogeneous in their product provision, this study examines the performance of 53 hotels in the Guangdong-Hong Kong-Macau Greater Bay Area (GBA) during 2015 to 2019, by employing data envelopment analysis with a non-homogeneous decision making units (DMUs) model. The results show that the hotels in GBA were inefficient, and those with high product diversification are generally closer to achieving optimal efficiency levels, particularly those providing rooms, food and beverage, meeting services, and spa services, while those providing only rooms had the worst performance. Among the GBA cities included in this study, the non-homogeneous efficiency scores of the hotels in Guangzhou outperformed those of hotels in the other cities, and the overall hotel efficiency score of the core cities was better than that of the key node cities.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"279 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140805836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Role of Brand Authenticity and Existential Authenticity in Building Brand Loyalty Toward LGBT-Friendly Hotels 品牌真实性和存在真实性在建立对女同性恋、男同性恋、双性恋和变性者友好型酒店的品牌忠诚度中的作用
Journal of Hospitality & Tourism Research Pub Date : 2024-04-08 DOI: 10.1177/10963480241244727
Juhee Kang, Heejung Ro
{"title":"The Role of Brand Authenticity and Existential Authenticity in Building Brand Loyalty Toward LGBT-Friendly Hotels","authors":"Juhee Kang, Heejung Ro","doi":"10.1177/10963480241244727","DOIUrl":"https://doi.org/10.1177/10963480241244727","url":null,"abstract":"With the concern of rainbow marketing, sexual minority travelers have become highly vigilant when evaluating hotels’ LGBT-friendly marketing with their authenticity. It is important to scrutinize how sexual minority guests interpret brand authenticity toward LGBT-friendly hotels and form personal meanings during their stay. For this reason, this study proposes brand authenticity as a starting point for authenticity formation, which leads to existential authenticity and brand loyalty. Confirmatory factor analysis and PROCESS analysis were used to analyze data collected from sexual minority guests who visited LGBT-friendly hotels within the last 2 years. The findings indicate that (1) brand authenticity is an antecedent to brand loyalty and (2) the relationship between brand authenticity and brand loyalty is mediated by existential (intrapersonal and interpersonal) authenticity. Thus, in building on the multifaceted concept of existential authenticity, this study adds new theoretical insight into hotel marketing and management strategies.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"319 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140580452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Surviving in Temporary Aircrew Workplaces: Coping With Intermittent Abusive Supervision in Dynamic Supervisor–Subordinate Relationships 在临时空勤人员工作场所生存：在动态的上司与下属关系中应对间歇性的虐待性监督
Journal of Hospitality & Tourism Research Pub Date : 2024-03-25 DOI: 10.1177/10963480241237114
Zichan QIN, Libo YAN, Timothy J. LEE
{"title":"Surviving in Temporary Aircrew Workplaces: Coping With Intermittent Abusive Supervision in Dynamic Supervisor–Subordinate Relationships","authors":"Zichan QIN, Libo YAN, Timothy J. LEE","doi":"10.1177/10963480241237114","DOIUrl":"https://doi.org/10.1177/10963480241237114","url":null,"abstract":"This study explores how victims of intermittent abusive supervision cope in the context of temporary professional teams where supervisor–subordinate relationships are transient and constantly shifting. Employing critical incident interviews with 23 non-management aircrew and using thematic data analysis, this study revealed that transient leader–member exchanges make supervisory abusive behaviors less enduring and more predictable. This provides opportunities to mitigate/eliminate workplace stressors through prevention strategies, including ingratiation, localization, withdrawing shifts, and seeking instrumental support. The study identifies victim coping tactics with different foci in three phases: pre-occurrence, proceeding, and post-occurrence. Our research extends Lazarus and Folkman’s theory of stress, appraisal, and coping, developing a theoretical framework for victims’ appraisal and coping mechanisms of abusive supervision in temporary working contexts. It offers evidence-based recommendations for HR practitioners to formulate policies addressing the detrimental effects of abusive supervision. This is particularly significant in industries like aviation or other ad-hoc sectors employing flexible membership.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"30 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140299500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners 卡诺模型分类方法：面向酒店与旅游业学者和从业人员的类型学和系统批判性概述
Journal of Hospitality & Tourism Research Pub Date : 2024-03-15 DOI: 10.1177/10963480241230957
Lisa Slevitch
{"title":"Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners","authors":"Lisa Slevitch","doi":"10.1177/10963480241230957","DOIUrl":"https://doi.org/10.1177/10963480241230957","url":null,"abstract":"The Kano model has been widely applied in multiple disciplines, particularly in product or service development and optimization. Although the original categorization framework remains the most applied, modifications and new approaches have recently been developed. Yet, most of the hospitality and tourism studies continue to use the original Kano method when newer and superior methods are available. The new categorization methods also have flaws, which academics and practitioners should be aware of. The present study uses a systematic literature review approach to provide a comprehensive synthesis and critical analysis of the existing Kano model categorization methods structuring them in groups based on categorization procedures and pointing to the strengths, weaknesses, and fit of each method. The manuscript aims to provide the most current systematic roadmap and “how-to” of the existing methods. It also points to the existing knowledge gaps and directions for future research.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"114 9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140149251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Elegant With Leisurely: Luxury Tourism Consumption and Brand Love 优雅与闲适：奢华旅游消费与品牌之爱
Journal of Hospitality & Tourism Research Pub Date : 2024-03-12 DOI: 10.1177/10963480241234618
Edward C. S. Ku, Shu-Hua Wu, Tzu-Ching Lai
{"title":"Elegant With Leisurely: Luxury Tourism Consumption and Brand Love","authors":"Edward C. S. Ku, Shu-Hua Wu, Tzu-Ching Lai","doi":"10.1177/10963480241234618","DOIUrl":"https://doi.org/10.1177/10963480241234618","url":null,"abstract":"This study examines how the prestige sensitivity, uniqueness, and vividness of tourism products affect brand love through luxury tourism consumption; likewise, it explores the moderating effects of perceived product fit diagnosticity and peer influence on brand love. We developed our proposed research model from a theoretical background. Using a partial least squares regression model, we analyzed 213 completed questionnaire samples. The study’s findings provide a valid description of the origins, relationship, and impact of luxury tourism consumption and brand love. Artificial intelligence-enabled diagnosticity can affect purchasing behavior, implying that the perceived usefulness of collected information can help consumers decide. Tourism businesses offering unique products under a corporate brand can successfully develop distinctive marketing strategies and attract consumers to brand-love-based businesses.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"120 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140149247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Best Experiences Cannot be Planned: The Effect of Maximizing Vacation Planning on Consumer Satisfaction and Well-Being 最好的体验无法计划：最大化假期规划对消费者满意度和幸福感的影响
Journal of Hospitality & Tourism Research Pub Date : 2024-03-07 DOI: 10.1177/10963480241233506
Ondrej Mitas, Olivia Niemeyer, Jaime Kurtz
{"title":"The Best Experiences Cannot be Planned: The Effect of Maximizing Vacation Planning on Consumer Satisfaction and Well-Being","authors":"Ondrej Mitas, Olivia Niemeyer, Jaime Kurtz","doi":"10.1177/10963480241233506","DOIUrl":"https://doi.org/10.1177/10963480241233506","url":null,"abstract":"Maximizing theory differentiates between individuals who accept minimally sufficient purchase options and those who strive to maximize their value for money. Maximizers are less satisfied with their decisions and suffer diminished subjective well-being. We analyzed 376 questionnaires and conducted 12 interviews of working Germans to extend maximizing theory to vacations, which are more complex, experiential, and hedonic than products studied in previous research on maximizing. Path analysis of questionnaire data showed significant, negative indirect effects of maximizing on subjective well-being through aspects of the vacation decision process and subsequent vacation satisfaction. Deductive thematic analysis of interviews showed that maximizers’ time-consuming searching through alternatives created doubt and stringent expectations, thus explaining how maximizing degrades vacation satisfaction and subjective well-being. Thus, we suggest that individuals be conscious of the personal resources and expectations that they invest in vacation decisions. Furthermore, the tourism industry should emphasize inspiration and customization instead of variety.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"82 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140073799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance 消费者对机器人服务失败的品牌体验：评价、归因和心理反应建模
Journal of Hospitality & Tourism Research Pub Date : 2024-03-01 DOI: 10.1177/10963480241231469
Hyejo Hailey Shin, Vincent Wing Sun Tung, Miyoung Jeong
{"title":"Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance","authors":"Hyejo Hailey Shin, Vincent Wing Sun Tung, Miyoung Jeong","doi":"10.1177/10963480241231469","DOIUrl":"https://doi.org/10.1177/10963480241231469","url":null,"abstract":"Due to the stretched capacities of human staff, consumers are increasingly placed in situations where they are “required” to use technology amidst their travel experiences, despite potential service failures in robotic technologies. Yet, research into how robotic service failures could potentially spill over to consumers’ brand experiences, robot experiences, and adoption intention remains unexplored. Drawing on appraisal, attribution, and psychological reactance theories, an interconnected research model of service failure, attribution, and (in)voluntary robot adoption was tested via two experiments. A mixed-design quasi-experiment (Study 1) found a significant interaction effect of service failure and attribution on brand experience in the hotel concierge context. Study 2 provided further evidence for the causal effects in Study 1 by employing a between-subject quasi-experiment in the hotel front desk context with additional measures. Collectively, this research contributes to the literature by highlighting how temporal, situational, and contextual factors in HRI may impact evaluations of brand and robot experiences.","PeriodicalId":517387,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140019372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信