Foresight最新文献

{"title":"Uraia, Lugha na Haki za Kidijitali: umuhimu wa lugha katika harakati za kuondoa ukoloni katika teknolojia","authors":"Nanjala Nyabola","doi":"10.1108/fs-11-2021-0222","DOIUrl":"https://doi.org/10.1108/fs-11-2021-0222","url":null,"abstract":"\u0000Purpose\u0000Maneno mengi yanayohusu haki za binadamu na haki za kiteknolojia hayajatafsiriwa katika lugha ya Kiswahili. Kwa hivyo, wataalamu wa teknolojia na watetezi wa haki za kidijitali hutumia maneno ya Kiingereza – hata bila utohozi – wanapozungumzia haki za kiteknolojia. Hali hii ya mambo inachangia udhoofu fulani katika utetezi wa haki za kidijitali kwani wanaojaribu kueleza jamii umuhimu wa haki hizi hulazimishwa kutegemea msamiati wa Kiingereza usiyo na msingi au viungo na lugha ya Kiswahili Katika makala hii, tutazungumzia umuhimu wa kukaribisha watu kutumia lugha za Kiafrika kwenye mtandao.\u0000\u0000\u0000Design/methodology/approach\u0000Kiswahili ni lugha ya Kiafrika inayozungumzwa katika eneo zaidi sana duniani. Karibu watu milioni mia moja na arobaini Afrika mashariki wanazungumza Kiswahili kama lugha yao ya kwanza au ya pili, miongoni mwao Wakenya na Watanzania, wenyeji wa nchi ambamo Kiswahili ni lugha ya kitaifa. Tena kuna historia ndefu ya kutumiwa kwa lugha ya Kiswahili katika uandishi, uchapishaji na ubunifu wa utamaduni wa kisasa. Kiswahili pekee yake ndiyo lugha ya asili ya Kiafrika inayotumika kama lugha ya maalum ya Umoja wa Mataifa za Kiafrika. Hata hivyo, kwa upande wa matumizi ya Kiswahili, hasa kwenye mada ya teknolojia, Kiswahili imewachwa nyuma.\u0000\u0000\u0000Findings\u0000Zaidi ya maneno rasmi, uwepo wa lugha za Kiafrika ni muhimu kuimarisha jumuiya za Kiafrika mtandaoni kwani lugha inalenga sana haki na utambulisho wa watu. Miradi za kutafsiri maneno za kiteknolojia katika lugha ya Kiswahili inahimiza jumuiya za Afrika Mashariki kuunda jamii inayosimamia matakwa yao vyema. Makala hii basi inazingatia umuhimu wa lugha kwenye kuunda jamii na katika hatua za kuondoa mbinu za kikoloni mtandaoni ili wenyeji wa Afrika Mashariki wajione mtandaoni kwa ujumla wao wote. Makala pia itazingatia semiotiki ya lugha katika ubunifu wa teknolojia, na umuhimu wa kutafsiri jamii ya lugha ya Kiswahili katika harakati za kuondoa ukoloni katika ubunifu huu. Lakini sio tu kwamba lugha ya Kiswahili ndio pekee inayoweza kuondoa mbinu za kikoloni mtandaoni, kwani pia lugha hiyo ina ishara za kutawalwa kwa jamii fulani. Bali makala hii inatumia mfano wa Kiswahili kuhimiza utumiaji wa lugha za kiasili au za kimama mtandaoni ili kulinda mustakabali wa kidijitali wa umma.\u0000\u0000\u0000Originality/value\u0000Umuhimu wa makala hii ni kuashiria jipya umuhimu wa lugha katika harakati za kuendeleza haki za kidijitali na hasa kuondoa mbinu za kikoloni kwenye teknolojia, swala lisilowahijadiliwa katika lugha ya Kiswahili.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46040220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Priority setting for 2050 future images and policy agendas of the Republic of Korea: engaging the national assembly","authors":"J. Heo, C. Lee, Bogyeong Min","doi":"10.1108/fs-03-2022-0031","DOIUrl":"https://doi.org/10.1108/fs-03-2022-0031","url":null,"abstract":"\u0000Purpose\u0000This study aims to identify and prioritize preferable 2050 future images and the policy agendas of the Republic of Korea using a bottom-up approach, involving legislative staff of the National Assembly as well as experts from various fields.\u0000\u0000\u0000Design/methodology/approach\u0000The authors derived three future images from the future policy agendas selected by experts: society for growth of smart generations (GS), society for sustainability and safety (SS) and society for coexistence and diversity (CD). The survey conducted among legislative staff (n = 189) shows that the most preferred future image was SS. Then, the authors prioritized the policy agendas that aligned with future images using priority calculating methods.\u0000\u0000\u0000Findings\u0000The most prioritized policy agenda was “Social system for coexistence to resolve social conflict,” followed by “Social sustainability through tackling low birth rate.” The next was “Social integration policies to embrace diverse family composition” and “Responding to social change and knowledge transformation caused by artificial intelligence.” Among the top five rankings, two agendas from each SS and CD were selected.\u0000\u0000\u0000Practical implications\u0000To achieve the preferred future images, implementing policies related to sustainability, human rights and coexistence are necessary for continuous collaboration among stakeholders, especially those from the legislature.\u0000\u0000\u0000Originality/value\u0000This study presents a method of involving the National Assembly, which is a representative institution of the people and composed of various political parties, to set the national’s future vision and agenda from a long-term perspective.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48838104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Actores sociales construyendo visiones comunitarias en el sur global","authors":"Fredy Vargas Lama","doi":"10.1108/fs-08-2022-0089","DOIUrl":"https://doi.org/10.1108/fs-08-2022-0089","url":null,"abstract":"\u0000Propósito\u0000Identificar los aspectos que los Actores Sociales consideran en la construcción de futuros compartidos en las comunidades. En su aplicación en los países emergentes, especialmente en el Sur Global, a menudo se pasan por alto las particularidades socioculturales de las comunidades y los actores, generando fricciones o conflictos sociales. Este artículo presenta dos elementos críticos que contribuyen al debate: a) la importancia de entender a los Actores Sociales dentro de un modelo de generación de futuros comunitarios en los países emergentes; b) los factores relevantes que influyen en los actores en un ejercicio de construcción de futuros en las comunidades.\u0000\u0000\u0000Diseño/metodología/enfoque\u0000A partir de la investigación cualitativa, se utilizó un estudio de caso de prospectiva comunitaria del futuro: El futuro de Puerto Gaitán 2037 (Meta, Colombia). Se aplicó un método de recolección de información a partir de la observación de los participantes y el análisis de la documentación. El método de análisis fue el DQA (Análisis Cualitativo Deductivo).\u0000\u0000\u0000Hallazgos\u0000La participación de Los Actores Sociales presenta un modelo de cinco elementos relevantes que influyen en los actores para la construcción exitosa de futuros en las comunidades. Los primeros cuatro factores, revelados por la teoría, existen en la realidad. Asimismo, se demuestra un quinto factor: el Pensamiento a Largo Plazo, que se evidencia en un Modelo de aplicación de Estudios de Futuros para el contexto específico, aplicable al caso de comunidades en países del Sur Global.\u0000\u0000\u0000Originalidad/valor\u0000Si bien existen ejemplos aislados de recomendaciones respecto a estudios para generar el futuro de las comunidades, este es el primer estudio que presenta factores concretos que contribuyen a orientar la construcción de futuros comunitarios desde Actores Sociales, especialmente en países del Sur Global como Colombia. También es uno de los primeros estudios en utilizar el DQA como método de análisis en un tema de Estudios de Futuros.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43339991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Artificial intelligence in retail – a systematic literature review","authors":"Caroline Heins","doi":"10.1108/fs-10-2021-0210","DOIUrl":"https://doi.org/10.1108/fs-10-2021-0210","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to present a systematic literature review of academic peer-reviewed articles in English published between 2005 and 2021. The articles were reviewed based on the following features: research topic, conceptual and theoretical characterization, artificial intelligence (AI) methods and techniques.\u0000\u0000\u0000Design/methodology/approach\u0000This study examines the extent to which AI features within academic research in retail industry and aims to consolidate existing knowledge, analyse the development on this topic, clarify key trends and highlight gaps in the scientific literature concerning the role of AI in retail.\u0000\u0000\u0000Findings\u0000The findings of this study indicate an increase in AI literature within the field of retailing in the past five years. However, this research field is fairly fragmented in scope and limited in methodologies, and it has several gaps. On the basis of a structured topic allocation, a total of eight priority topics were identified and highlighted that (1) optimizing the retail value chain and (2) improving customer expectations with the help of AI are key topics in published research in this field.\u0000\u0000\u0000Research limitations/implications\u0000This study is based on academic peer-reviewed articles published before July 2021; hence, scientific outputs published after the moment of writing have not been included.\u0000\u0000\u0000Originality/value\u0000This study contributes to the in-depth and systematic exploration of the extent to which retail scholars are aware of and working on AI. To the best of the author’s knowledge, this study is the first systematic literature review within retailing research dealing with AI technology.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42161080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of COVID-19 and innovative ideas for a sustainable fashion supply chain in the future","authors":"F. Tam, J. Lung","doi":"10.1108/fs-12-2021-0257","DOIUrl":"https://doi.org/10.1108/fs-12-2021-0257","url":null,"abstract":"\u0000Purpose\u0000The main purpose of this paper is to explore innovative ideas for a sustainable fashion supply chain in the future by focusing on investigating the impacts of COVID-19 on the fashion supply chain and review sustainable supply chain.\u0000\u0000\u0000Design/methodology/approach\u0000A systematic literature review (SLR) and a case study have been undertaken to explore the innovative ideas for a sustainable fashion supply chain developed after the COVID-19 outbreak. Having conducted a comprehensive literature search in electronic databases Google Scholar, Emerald Insight, ScienceDirect and ProQuest, 69 articles were selected and reviewed. A case of the Kering Group was used to explain the results.\u0000\u0000\u0000Findings\u0000This paper highlighted the basic concepts of a sustainable supply chain, reviewed the 10 principles of the United Nation Global Compact and their connections to promoting supply chain sustainability, as well as the three components of a sustainable supply chain: green supply chain, transparent supply chain and circular supply chain. Based on the results of a SLR and a real case of Kering Group, the paper identified 12 innovative ideas for a sustainable fashion supply chain: (1) biodegradable and natural materials, (2) textile recycling, (3) nearshoring, (4) artificial intelligence (AI), (5) robot, (6) 3D printing, (7) Internet of Things, (8) blockchain, (9) reverse resources; (10) bio-packaging, (11) augmented reality (AR) and virtual reality (VR) and (12) digital runway.\u0000\u0000\u0000Research limitations/implications\u0000The epidemiological situations of the COVID-19 pandemic and the corresponding innovative ideas for a sustainable supply chain may change over time. While this paper provides a comprehensive literature review and case study, further research is needed to evaluate the effectiveness of current efforts in the development of a sustainable fashion supply chain through collecting both quantitative and qualitative data.\u0000\u0000\u0000Practical implications\u0000Embracing the issues from the COVID-19 pandemic, the results of this study are further explained by the case of Kering Group in the fashion industry. The managerial implications of the results and discussion are the need to adopt innovative ideas for a more sustainable fashion supply chain in the future. The success of sustainable supply chains work by leveraging the best available technologies such as robot, 3D printing, AR and VR, setting consistent standards for sustainability such as Environmental Profit and Loss and Kering & Textile Exchange and communicating with all parties throughout the supply chain, such as blockchain and AI. Investment in developing technology and innovative ideas will be the key of future to supply chain sustainability. Nonetheless, the specific approach used by each organization must be tailored to its characteristics, goals and circumstances.\u0000\u0000\u0000Social implications\u0000Bringing upon unprecedented challenges, the pandemic has shown both companies and consumers just how fragile our planet is. Thus","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44043062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards digital access during pandemic age: better learning service or adaptation struggling?","authors":"M. Huda","doi":"10.1108/fs-09-2021-0184","DOIUrl":"https://doi.org/10.1108/fs-09-2021-0184","url":null,"abstract":"\u0000Purpose\u0000The presence of digital learning space is widely seen as there is an active engagement between educators and learners. However, the challenge raised mainly amidst the pandemic age, which is potentially leading to the interference on the active engagement in education process. The necessary act to have a critical response from the student’s feedback towards the online learning services should be taken into consideration in ensuring the continuance of teacher education in enabling to grab the potential chance to advance the assessment of strategic approach in online learning. This paper aims to examine the digital access during the pandemic age through elaborating the extensive value of better learning service or adaptation for the online learning achievement amidst the pandemic age.\u0000\u0000\u0000Design/methodology/approach\u0000This study is conducted with a qualitative approach through the particular method of data collection, namely, structured interview. This qualitative approach was selected to enable obtaining the richness of information and related data. The insightful feedback will be coming from 27 higher education learners.\u0000\u0000\u0000Findings\u0000The finding revealed that better design of achievement pathway on the digital access could be enhanced in supporting the online learning performance through the online services. The main point refers to look into detail about digital online infrastructure insufficiency for online access support and improvements on digital online infrastructure for accessibility of learning service. The main occupations are clearly pointed in the following phase. Those are empowering digital access for learning service support and enhancing digital-adaptation for online learning achievement.\u0000\u0000\u0000Originality/value\u0000This study is supposed to contribute in assisting the value contribution with an extensive point to continue the digital access during pandemic age through the adaptation empowerment of higher learner’s online learning services.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49446806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tourists’ post-adoption continuance intentions of chatbots: integrating task–technology fit model and expectation–confirmation theory","authors":"Neeraj Dhiman, M. Jamwal","doi":"10.1108/fs-10-2021-0207","DOIUrl":"https://doi.org/10.1108/fs-10-2021-0207","url":null,"abstract":"\u0000Purpose\u0000Despite the proliferation of service chatbots in the tourism industry, the question on its continuance intentions among customers has largely remain unanswered. Building on an integrated framework using the task–technology fit theory (TTF) and the expectation–confirmation model (ECM), the present study aims to settle this debate by investigating the factors triggering customers to continue to use chatbots in a travel planning context.\u0000\u0000\u0000Design/methodology/approach\u0000The research followed a quantitative approach in which a survey of 322 chatbot users was undertaken. The model was empirically validated using the structural equation modelling approach using AMOS.\u0000\u0000\u0000Findings\u0000The results reveal that users’ expectations are confirmed when they believe that the technological characteristics of chatbots satisfy their task-related characteristics. Simply, the results reveal a significant and direct effect of TTF on customers’ confirmation and perceived usefulness towards chatbots. Moreover, perceived usefulness and confirmation were found to positively impact customers’ satisfaction towards chatbots, in which the former exerts a relatively stronger impact. Not surprisingly, customers’ satisfaction with the artificial intelligence(AI)-based chatbots emerged as a predominant predictor of their continuance use.\u0000\u0000\u0000Practical implications\u0000The findings have various practical ramifications for developers who must train chatbot algorithms on massive data to increase their accuracy and to answer more exhaustive inquiries, thereby generating a task–technology fit. It is recommended that service providers give consumers hassle-free service and precise answers to their inquiries to guarantee their satisfaction.\u0000\u0000\u0000Originality/value\u0000The present work attempted to empirically construct and evaluate the combination of the TTF model and the ECM, which is unique in the AI-based chatbots available in a tourism context. This research presents an alternate method for understanding the continuance intentions concerning AI-based service chatbots.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41999959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implementing data analysis based on the mixed clustering technique for sustainable participatory waste management in a low-budget area","authors":"P. Warintarawej, Pichetwut Nillaor","doi":"10.1108/fs-09-2021-0179","DOIUrl":"https://doi.org/10.1108/fs-09-2021-0179","url":null,"abstract":"\u0000Purpose\u0000The research objectives are as follows: to understand the situation of solid waste management in the Makham Tia Subdistrict Administrative Organization, Surat Thani Province, Thailand; identify the patterns in household waste generation and 3Rs behavior (recycle, reuse and reduce waste); and formulate sustainable municipal solid waste management guidelines.\u0000\u0000\u0000Design/methodology/approach\u0000This study aimed to propose the solution by using data analysis and a participatory research approach to set the guidelines for sustainable community waste management in a low-budget area. A survey of household behavior was done with questionnaires. Mixed clustering using the Gower coefficient was performed to assess the categorical socio-demographic variables along with the numeric variables related to the 3Rs behavior. The guidelines for waste management were generated based on the characteristics of the household groups.\u0000\u0000\u0000Findings\u0000The guidelines for waste management were generated based on the characteristics of the household groups. An appropriate practical plan for municipal solid waste management in Makham Tia Subdistrict was proposed in this work. The study showed that the guidelines were implemented and revised by members of the community, and this led to the development of sustainable community solid waste management for the future.\u0000\u0000\u0000Originality/value\u0000The goal of this study was to provide a solution for sustainable community waste management in a low-budget location by using data mining techniques and a participatory research approach. The study showed that the guidelines were implemented and revised by members of the community, and this led to the development of sustainable community solid waste management for the future.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42647415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating the impact of artificial intelligence on consumer’s purchase intention in e-retailing","authors":"R. Bhagat, V. Chauhan, Pallavi Bhagat","doi":"10.1108/fs-10-2021-0218","DOIUrl":"https://doi.org/10.1108/fs-10-2021-0218","url":null,"abstract":"\u0000Purpose\u0000Technology has been witnessing a rapid growth. The advent of artificial intelligence has further enhanced the satisfaction level of consumers, which makes it even more vital in the current scenario. This paper aims to explore the factors affecting practical implacability of artificial intelligence and its impact on consumers’ online purchase intention.\u0000\u0000\u0000Design/methodology/approach\u0000This paper has used a technology-based model as the base to explore the different factors affecting consumers’ purchase intention towards e-retailing. This study has formulated a model that demonstrates the integration of artificial intelligence in retailing by the business organizations so as to understand the needs of customers and help them accept technology. This study has further explored faith, subjective norms and consciousness as constructs which enhance the implacability of artificial intelligence.\u0000\u0000\u0000Findings\u0000This study shows that artificial intelligence positively influences consumers’ buying behaviour. This study through a model also shows that integration of artificial intelligence enhances consumers’ purchase intention.\u0000\u0000\u0000Research limitations/implications\u0000The study has been focusing on a portion of target population. So there is scope to include the whole set of the population to get closer-to-accurate results.\u0000\u0000\u0000Practical implications\u0000The study offers useful inputs for academicians as well as marketers for predicting buying behaviour of consumers. Marketing managers can use artificial intelligence–embedded technology to enhance online purchase intention.\u0000\u0000\u0000Social implications\u0000The study shows that an increase in consciousness towards e-retailing has made consumers keenly analyse and purchase products on the basis of merit and usefulness of the products.\u0000\u0000\u0000Originality/value\u0000The contribution has been made with the best of knowledge in formulating an integrated artificial intelligence model for consumers’ purchase intention in e-retailing.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47436794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring India’s Generation Z perspective on AI enabled internet banking services","authors":"Shaheema Hameed, Abhinav Nigam","doi":"10.1108/fs-10-2021-0213","DOIUrl":"https://doi.org/10.1108/fs-10-2021-0213","url":null,"abstract":"\u0000Purpose\u0000India is a rapidly developing economy with a rapidly expending internet infrastructure and among the largest Generation Z population. This generation is tech savvy and the access to technology and network creates a conducive environment for such usage. Internet banking for the same reasons is growing leaps and bounds. The introduction of artificial intelligence (AI) has created disruptions in the traditional banking also. This paper aims to analyze the comfort level and usage of AI-enabled banking services by Generation Z.\u0000\u0000\u0000Design/methodology/approach\u0000The data is collected from 272 Generation Z members. The differential aspects, that is, the relationship of independent variables with dependent variables (AI-enabled internet banking), were analyzed using the structural equation modeling approach.\u0000\u0000\u0000Findings\u0000Defining factors for AI-enabled internet banking were identified. The results of factors were consistent with previous studies. It was found that the usage of AI-enabled internet banking services is insignificant, indicating that Generation Z does not perceive any advantage in using AI-enabled internet banking services.\u0000\u0000\u0000Research limitations/implications\u0000This paper does not incorporate age groups other than Generation Z. Further research could throw light on the difference based on age groups. Further research is required to deeply understand why Generation Z does not perceive AI-enabled internet services as very important.\u0000\u0000\u0000Practical implications\u0000It has been observed that internet banking is important for Generation Z, but they also place greater importance on interpersonal communication. Banks need to consider this in designing their internet banking services.\u0000\u0000\u0000Originality/value\u0000This paper addresses the gap between comfort with and usage of AI-enabled internet banking services, by Generation Z. This paper indicates that the comfort with AI-enabled internet banking services does not translate to usage.\u0000","PeriodicalId":51620,"journal":{"name":"Foresight","volume":"1 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41918404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}