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The contingent impacts of dynamic service innovation capabilities on firm performance 动态服务创新能力对企业绩效的偶然影响
3区 管理学
Service Business Pub Date : 2023-10-23 DOI: 10.1007/s11628-023-00546-8
Jun Zhan, Shun Zhang, Silvana Trimi
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引用次数: 0
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response 强调教练在个人健身培训服务中缺乏努力或天赋的失败:客户的负面口碑反应
3区 管理学
Service Business Pub Date : 2023-09-27 DOI: 10.1007/s11628-023-00544-w
Sangchul Park, Hyun-Woo Lee, Calvin Nite
{"title":"Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response","authors":"Sangchul Park, Hyun-Woo Lee, Calvin Nite","doi":"10.1007/s11628-023-00544-w","DOIUrl":"https://doi.org/10.1007/s11628-023-00544-w","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135538610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective 是什么让观众在疫情期间和之后参与直播购物:一个可视性的视角
3区 管理学
Service Business Pub Date : 2023-09-26 DOI: 10.1007/s11628-023-00542-y
Ping Li, Seoyoun Lee, Kyung Young Lee, Sung-Byung Yang, Younghoon Chang
{"title":"What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective","authors":"Ping Li, Seoyoun Lee, Kyung Young Lee, Sung-Byung Yang, Younghoon Chang","doi":"10.1007/s11628-023-00542-y","DOIUrl":"https://doi.org/10.1007/s11628-023-00542-y","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134885378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study 青少年在家庭度假决策中的影响尝试和自我报告错误:一项跨区域研究
3区 管理学
Service Business Pub Date : 2023-09-22 DOI: 10.1007/s11628-023-00543-x
Che-Jen Su, Yi-Fang Lan, Nicolas G. A. Lorgnier, Yung-Kuei Liang, Anne Marie Lebrun, Qiuju Luo, Maria Helena Cavalcanti da Silva Belchior, Carlos Eduardo Pinto Pimentel
{"title":"Adolescents’ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study","authors":"Che-Jen Su, Yi-Fang Lan, Nicolas G. A. Lorgnier, Yung-Kuei Liang, Anne Marie Lebrun, Qiuju Luo, Maria Helena Cavalcanti da Silva Belchior, Carlos Eduardo Pinto Pimentel","doi":"10.1007/s11628-023-00543-x","DOIUrl":"https://doi.org/10.1007/s11628-023-00543-x","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136060154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Segmenting travellers of luxury destinations in a post-pandemic era 在大流行后时代，对豪华目的地的旅行者进行细分
IF 5.9 3区 管理学
Service Business Pub Date : 2023-08-08 DOI: 10.1007/s11628-023-00541-z
Nazia Nabi
{"title":"Segmenting travellers of luxury destinations in a post-pandemic era","authors":"Nazia Nabi","doi":"10.1007/s11628-023-00541-z","DOIUrl":"https://doi.org/10.1007/s11628-023-00541-z","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"484 1","pages":"747 - 770"},"PeriodicalIF":5.9,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78125398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support 促进银行内部创业行为:高绩效工作系统、知识管理流程和主管支持的作用
IF 5.9 3区 管理学
Service Business Pub Date : 2023-07-30 DOI: 10.1007/s11628-023-00539-7
Lorenzo Revuelto-Taboada, Alexandra Portalanza-Chavarría, Fernando Cedeño-Alejandro
{"title":"Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support","authors":"Lorenzo Revuelto-Taboada, Alexandra Portalanza-Chavarría, Fernando Cedeño-Alejandro","doi":"10.1007/s11628-023-00539-7","DOIUrl":"https://doi.org/10.1007/s11628-023-00539-7","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"33 1","pages":"789 - 817"},"PeriodicalIF":5.9,"publicationDate":"2023-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88107386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
O2O switching determinants and successful drivers in omnichannel retailing services 全渠道零售服务中的O2O转换决定因素与成功驱动因素
IF 5.9 3区 管理学
Service Business Pub Date : 2023-07-28 DOI: 10.1007/s11628-023-00540-0
Pei-Ju Wu
{"title":"O2O switching determinants and successful drivers in omnichannel retailing services","authors":"Pei-Ju Wu","doi":"10.1007/s11628-023-00540-0","DOIUrl":"https://doi.org/10.1007/s11628-023-00540-0","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"28 1","pages":"771 - 788"},"PeriodicalIF":5.9,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73928539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness 订阅关系对播客用户参与和粘性的影响:社会联系的调节作用
IF 5.9 3区 管理学
Service Business Pub Date : 2023-06-28 DOI: 10.1007/s11628-023-00538-8
Yu-Hsin Chen, Ching-Jui Keng
{"title":"The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness","authors":"Yu-Hsin Chen, Ching-Jui Keng","doi":"10.1007/s11628-023-00538-8","DOIUrl":"https://doi.org/10.1007/s11628-023-00538-8","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"57 2 1","pages":"723 - 745"},"PeriodicalIF":5.9,"publicationDate":"2023-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79828469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Driving circular tourism pathways in the post-pandemic period: a research roadmap 大流行后时期推动循环旅游路径:研究路线图
IF 5.9 3区 管理学
Service Business Pub Date : 2023-06-08 DOI: 10.1007/s11628-023-00537-9
Rocío González-Sánchez, Sara Alonso-Muñoz, M. Medina-Salgado, María Torrejón-Ramos
{"title":"Driving circular tourism pathways in the post-pandemic period: a research roadmap","authors":"Rocío González-Sánchez, Sara Alonso-Muñoz, M. Medina-Salgado, María Torrejón-Ramos","doi":"10.1007/s11628-023-00537-9","DOIUrl":"https://doi.org/10.1007/s11628-023-00537-9","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"30 1","pages":"1 - 36"},"PeriodicalIF":5.9,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86719624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Development of a citizen participation public service innovation model based on smart governance 基于智慧治理的公民参与公共服务创新模式研究
IF 5.9 3区 管理学
Service Business Pub Date : 2023-06-06 DOI: 10.1007/s11628-023-00536-w
Soongoo Hong, DonHee Lee
{"title":"Development of a citizen participation public service innovation model based on smart governance","authors":"Soongoo Hong, DonHee Lee","doi":"10.1007/s11628-023-00536-w","DOIUrl":"https://doi.org/10.1007/s11628-023-00536-w","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"19 1","pages":"1 - 26"},"PeriodicalIF":5.9,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85215842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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