Jonathan Berg, Lieke Oldenhof, Kim Putters, Jeroen van Wijngaarden
{"title":"Which client is worthy of using discretion? Analysing storytelling practices of Dutch street-level bureaucrats in inter-departmental settings","authors":"Jonathan Berg, Lieke Oldenhof, Kim Putters, Jeroen van Wijngaarden","doi":"10.1017/s0047279424000199","DOIUrl":"https://doi.org/10.1017/s0047279424000199","url":null,"abstract":"Multiple welfare states are re-emphasising the need for street-level bureaucrats’ (SLBs) discretion to stimulate responsive service provision. However, little is known about how SLBs with diverse backgrounds in inter-departmental settings deliberate what it means to use discretion well when different rules, eligibility criteria, and interpretations apply to a client. We address this gap by investigating the stories that participants of a Dutch policy experiment told each other to justify which clients should be granted a flexible interpretation of entitlement categories amid scarcity. We found that ‘caretakers’ used the ‘victim of circumstances’ and ‘good citizen’ plot-type to convince ‘service providers’ that the use of discretion was the right thing to do, whereas the latter used the ‘not needy enough’ or ‘the irresponsible citizen’ plot-type for contestation. Our analysis shows that storytelling helped SLBs to make sense of and bring cohesion to complex situations. Moreover, the analysis shows how stories can have a strong emotional appeal and create a sense of urgency to act collectively, yet can also create divisions and opposition among SLBs. As such, storytelling influences how SLBs think and feel about the client, themselves, and each other, and influences how discretion is used at the front-line of public policy.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"16 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Did the COVID-19 pandemic fuel public support for social protection?","authors":"Taesim Kim","doi":"10.1017/s004727942400014x","DOIUrl":"https://doi.org/10.1017/s004727942400014x","url":null,"abstract":"Since the onset of the COVID-19 pandemic, both viral infection and the corresponding economic turmoil have wreaked havoc across the globe, highlighting the imperative function of the state as a social protection provider. The pandemic has seemingly created favourable political circumstances for rapidly expanding social protection, but its influences on public welfare attitudes remain unclear. In this study, I argue that the impact of pandemic-driven economic risk is too limited to spur strong public support for social protection. The employed empirical analyses using panel data collected in South Korea show that unemployment induced by the pandemic is conducive to higher degrees of individual support for social protection measures, but the impact is only short-lived. Further analyses show that, once individuals are re-employed and as the time spent in economic difficulties becomes more distant, personal unemployment experiences are no longer positively associated with support for social protection. Finally, pandemic-induced unemployment experiences have a lasting impact primarily on young adults. The evidence therefore suggests that significant institutional changes in the welfare state are hard to achieve by solely relying on the impact of economic risk.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"3 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Lain, Mariska van der Horst, Sarah Vickerstaff
{"title":"Adapting to an older workforce: health and the (non) response of employers in an era of insecurity","authors":"David Lain, Mariska van der Horst, Sarah Vickerstaff","doi":"10.1017/s0047279424000163","DOIUrl":"https://doi.org/10.1017/s0047279424000163","url":null,"abstract":"The UK government has called for employers to make work adaptations in response to changes in health individuals may experience as they age. However, government assumptions place too much emphasis on the voluntary actions of employers and managers, without placing the management of health in a wider context. Drawing on insights from Thompson’s disconnected capitalism thesis, we explore whether financial/competitive pressures facing many private and public sector organisations today, alongside other factors, contribute to organisations not considering or implementing work adaptations. In this context, it is suggested that older workers may also hide health issues because of anxiety, or ‘ontological precarity’, regarding working longer. Qualitative case studies compare the delivery of work adaptations in three organisations: ‘Local Government’, ‘Hospitality’, and ‘Trains’. Work adaptations were only widely available in Trains; this was for a range of reasons, including the fact that Trains was relatively insulated from financial pressures and able to deliver job and financial security for older workers. As many older workers will continue to be employed by organisations similar to Local Government and Hospitality, we argue that policy makers cannot rely solely on employers to make adaptations.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"42 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Universal Credit: administrative burdens of automated welfare","authors":"Hayley Bennett, Morgan Currie, Lena Podoletz","doi":"10.1017/s0047279424000175","DOIUrl":"https://doi.org/10.1017/s0047279424000175","url":null,"abstract":"Since 2010, the UK government has transformed social security administration using digital technology and automated instruments to create and deliver a single working-age benefit known as Universal Credit (UC). Social policy scholars have given much attention to the key policy tenets of UC but engaged less with leading aspects of automated and digital delivery and their relationship to different forms of administrative burdens for UC recipients. This article addresses this empirical and conceptual gap by drawing on administrative burdens literature to analyse empirical data from forty-four interviews with UC recipients. We conclude by highlighting three costs: temporal, financial, and emotional. These costs illustrate the political dimensions of technical features of UC, as they affect accountability procedures and paths to legal entitlements that have bearings on certain claimants’ rights.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"101 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zoe Staines, Greg Marston, Michelle Peterie, Shelley Bielefeld, Philip Mendes, Steven Roche
{"title":"An intersectional feminist analysis of compulsory income management in Australia","authors":"Zoe Staines, Greg Marston, Michelle Peterie, Shelley Bielefeld, Philip Mendes, Steven Roche","doi":"10.1017/s0047279424000205","DOIUrl":"https://doi.org/10.1017/s0047279424000205","url":null,"abstract":"Globally, women experience poverty at disproportionate rates to men, with the situation being worse for Indigenous women and women of colour. Social security systems are one avenue for income redistribution that can alleviate poverty. However, such systems are themselves embedded within and produced by unequal social relations, meaning they can also serve to perpetuate and exacerbate social inequalities. This is exemplified under neoliberal welfare reforms, which have disproportionate negative impacts for women across the world (e.g. increased poverty and stigma, reduced health/wellbeing, and more). Again, this is particularly the case for Indigenous women and women of colour. In this article, we offer an intersectional feminist analysis of an intensive form of neoliberal welfare conditionality, Australia’s ‘compulsory income management’ program (CIM). CIM quarantines social security incomes onto cashless bank cards to restrict expenditure to ‘approved’ items. Drawing on interviews and surveys with 170 individuals who have personally experienced CIM, we show that it has myriad negative impacts that are especially borne by (Indigenous) women. These are not, we argue, <jats:italic>unintended</jats:italic> policy impacts, but are instead symptomatic of the gendered and racialised violence that is woven into patriarchal capitalism more broadly. Thus, the experience of CIM holds lessons for welfare states internationally.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"15 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Helen Dinmore, Andrew Beer, Emma Baker, Rebecca Bentley
{"title":"Advancing a healthy housing policy agenda: how do policy makers problematise housing-related health issues?","authors":"Helen Dinmore, Andrew Beer, Emma Baker, Rebecca Bentley","doi":"10.1017/s0047279424000138","DOIUrl":"https://doi.org/10.1017/s0047279424000138","url":null,"abstract":"A substantial international body of evidence links housing to health outcomes. In 2021, the World Health Organisation (WHO) evaluated a small selection of policies from its six geographic regions and found that, in Australia as in the rest of the world, existing healthy housing measures fall short of the systemic response required to address health impacts and inequities. This paper takes the novel step of applying Bacchi’s (2009) ‘What is the Problem Represented to Be?’ approach to a wide-ranging thematic analysis of over 300 Australian policies across the domains of health and housing and related policy areas. In so doing, it offers an overview of existing healthy housing policy as well as illuminating the conceptual understandings and priorities of policy makers, shedding light on the policy paradigms that see housing under-utilised as a preventive health and health equity measure.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"68 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142254882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nadeen Purna, Lauren Tuckerman, Syahirah Abdul Rahman
{"title":"Can social investment empower social innovation? A comparative discourse analysis of UK and Scottish policy","authors":"Nadeen Purna, Lauren Tuckerman, Syahirah Abdul Rahman","doi":"10.1017/s0047279424000102","DOIUrl":"https://doi.org/10.1017/s0047279424000102","url":null,"abstract":"<p>Social investment can act as an empowering funding mechanism that could activate the economic agency of marginalised people while addressing their social needs. Nonetheless, political agendas might cause divergence in the achievement of social investment’s potential benefits. To develop our understanding in this area, this paper aims to extract discursive policy framings of social investment by comparing the UK and Scottish Government policies to identify the use of social investment and its implications on social innovation. Using corpus linguistic methods that allows for a framing analysis, the paper’s findings are twofold. Firstly, both the UK and Scottish Governments share similarities in the framing of social investment policy, especially in the proclivity towards the privatisation of social welfare delivery using market mechanisms. Secondly, the governments differ in their intensity of conviction for social investment which creates divergent implications for social innovation practice in the countries.</p>","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"26 2 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142188221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Who deserves economic relief? Examining Twitter/X debates about Covid-19 economic relief for small businesses and the self-employed in Germany","authors":"Till Hilmar","doi":"10.1017/s0047279424000096","DOIUrl":"https://doi.org/10.1017/s0047279424000096","url":null,"abstract":"The economic shock of the Covid-19 crisis has disproportionately impacted small businesses and the self-employed. Around the globe, their survival during the pandemic often relied heavily on government assistance. This article explores how economic relief to business is understood through the lens of deservingness in the public. It examines the case of Germany, where the government has responded to the pandemic by implementing an extensive support programme. Notably, in this context, the self-employed are typically outsiders to the state insurance system. Combining computational social science methods and a qualitative analysis, the article focuses on the debate about direct subsidies on the social media platform Twitter/X between March 2020 and June 2021. It traces variation in the patterns of claim making in what is a rich debate about pandemic state support, finding that this discourse is characterised by the concern that economic relief threatens to blur existing boundaries of worth in society. The reciprocity principle of deservingness theory is pivotal in asserting business identities in times of crisis, yet it also reveals a fundamentally ambiguous relationship with the principle of need. Additionally, the claim of justice-as-redress, as a novel dimension of reciprocity, surfaces as an important theme in this debate.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"28 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142188222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Performance and trust in child protection systems: a comparative analysis of England and Norway","authors":"Bilal Hassan","doi":"10.1017/s0047279424000114","DOIUrl":"https://doi.org/10.1017/s0047279424000114","url":null,"abstract":"Research on the relationship between performance and trust is commonplace in social sciences, yet trust in child protection systems (CPS) remains an emerging area of study. This research delves into how three dimensions of performance – distributive justice, procedural fairness, and functional effectiveness – affect trust in CPS in England and Norway, drawing insights from organisational and social psychology literature. A cross-sectional survey collected data from 981 individuals in England and 1,140 in Norway. Results suggest that procedural fairness and the competences indicator of functional effectiveness significantly and positively impact trust in CPS in both countries. Resources significantly influence trust in Norway’s CPS, while distributive justice has no impact on trust in either country’s CPS. These findings hold theoretical and practical implications for trust in CPS.","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"23 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142188223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Evelien Rauwerdink-Nijland, Linda van den Dries, Judith Metz, Arnoud Verhoeff, Judith Wolf
{"title":"Fostering societal participation of marginalised people in street-outreach services in the Netherlands","authors":"Evelien Rauwerdink-Nijland, Linda van den Dries, Judith Metz, Arnoud Verhoeff, Judith Wolf","doi":"10.1017/s0047279424000035","DOIUrl":"https://doi.org/10.1017/s0047279424000035","url":null,"abstract":"<p>Marginalisation is a multilevel phenomenon in society depriving people from essential rights, resources, and opportunities. Street-outreach services in the Netherlands, like social street work (SSW), support these marginalised people in fostering their participation in society as an answer to their marginalised position in society. We followed 927 clients in SSW over an eight-month period. Clients filled in a questionnaire at three timepoints. We examined whether clients’ perceived belongingness, self-esteem, strengths, and informal support (outcome measures) were associated with the working relationship, over time. Results showed the establishment of a working relationship with clients at all three timepoints. An evolving working relationship was associated with an increase in clients’ perceived belongingness, self-esteem, strengths, and informal support over time. This study showed the ability of workers to establish a working relationship with clients in their living environment and underscored the necessity of establishing a working relationship in street-outreach services to foster clients’ participation in society. This study encourages policymakers to reflect on current street-outreach services, to deviate from demanding short-term and measurable results from professionals’ efforts, and to opt for a better fit between performance and financing conditions and daily practices of street-outreach services.</p>","PeriodicalId":51438,"journal":{"name":"Journal of Social Policy","volume":"22 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2024-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141252877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}