Journal of Operations Management最新文献

{"title":"Gender mismatch and bias in people-centric operations: Evidence from a randomized field experiment","authors":"Yoonseock Son,&nbsp;Angela Aerry Choi,&nbsp;Kaitlin D. Wowak,&nbsp;Corey M. Angst","doi":"10.1002/joom.1299","DOIUrl":"10.1002/joom.1299","url":null,"abstract":"<p>Research at the interface of operations management (OM) and gender bias has mostly focused on <i>operational outcomes</i> such as hiring decisions on behalf of the <i>employer</i> (or firm). Largely overlooked is how the <i>design of operational processes</i> exacerbates (or diminishes) the amount of gender bias exhibited on behalf of the <i>customer</i> in a people-centric operations environment. In this study, we conduct a randomized field experiment with a partner firm to assess gender mismatch and bias in client-consultant exchanges. The experimental design enables us to examine gender bias within dyadic exchanges when there are gender matches (female client-female consultant or male client-male consultant) or gender mismatches (female client-male consultant or male client-female consultant). We find that reporting the consultant's gender significantly increases the client's likelihood of leaving more and higher reviews, increases the clickthrough rate on recommended products, and that the effect is stronger for females than for male consultants. We also provide support for the heterogenous effects of client experience depending on the gender (mis)match in client-consultant exchanges, including whether the prior effects hold when there is gender masking or manipulation (e.g., reported female consultant when actually male). Our findings offer important theoretical contributions and practical implications for OM scholars and managers.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 5","pages":"686-711"},"PeriodicalIF":6.5,"publicationDate":"2024-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140171916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Closed-loop supply chains with product remanufacturing: Challenges and opportunities","authors":"Saurabh Bansal,&nbsp;V. Daniel R. Guide,&nbsp;Sergey Naumov","doi":"10.1002/joom.1298","DOIUrl":"10.1002/joom.1298","url":null,"abstract":"<p>The body of knowledge regarding remanufacturing's role in closed-loop supply chains (CLSC) has been dominated by case studies and analytic models (either empirically informed or fully stylized). The objective of this special issue is to offer insights into the pressure points in remanufacturing-focused CLSCs, identify and explore new policies and solutions that mitigate these pressure points, and outline future research opportunities.</p><p>Research in this area uses various terms for closely related, if not identical, concepts: CLSC with remanufacturing, Reverse Logistics, OEM servicizing with product remanufacturing, and most recently, the Circular Economy (CE). While the CE literature has embarked on a vigorous effort to create a knowledgebase to develop systems that will be more environmentally friendly as well as economically viable, some of this knowledgebase already exists in the previous research in remanufacturing, reverse logistics, CLSCs, or product servicizing with remanufacturing. Efforts to re-develop this understanding from scratch are more likely to hold the field back rather than help it focus on issues that are different under the Circular Economy banner.</p><p>The objective of this editorial is three-fold. First, we aim to identify significant research opportunities in CE that are not well-documented and for which new knowledge is needed. In doing so, we hope to highlight these knowledge gaps, map the research landscape of CLSCs with remanufacturing, and inspire future studies. Second, academic research often runs the risk of being insular and often, in the pursuit of academic excellence, somewhat disconnected with reality. We articulate the characteristics of future articles that would likely make them more impactful to industry, helping bring the social and environmental change that CE promises. Third, we describe the exemplars presented in this special issue that do have these characteristics with some important insights for making CE business models successful.</p><p>We see several key opportunities to enhance our knowledge about CE based on CLSC with remanufacturing.</p><p>In this section, we outline fundamental properties of research aimed at supporting CE implementation and the realization of its benefits by bridging an emerging gap between theory and practice.</p><p>The articles in the special issue showcase the characteristics described above. Denizel and Schumm (<span>2024</span>) examine apparel and textile (AT) CEs and discuss the challenges and differences relative to CEs commonly used in other industries, such as consumer electronics. The authors find industry level differences in product acquisition, processing, and material recycling. They note that the scalability of remanufacturing processes within the AT industry presents a significant challenge due to their labor-intensive and time-consuming nature. One of the greatest differences is that AT CEs are not, for the most part, profitable (while remanufacturin","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 2","pages":"184-189"},"PeriodicalIF":7.8,"publicationDate":"2024-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1298","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140019315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using algorithms to improve knowledge work","authors":"Javier Amaya,&nbsp;Matthias Holweg","doi":"10.1002/joom.1296","DOIUrl":"10.1002/joom.1296","url":null,"abstract":"<p>We explore how organizations leverage algorithms to improve knowledge work in contexts where the tasks require skilled work, as distinct from routine tasks that have traditionally been the focus of academic enquiry. Drawing on a multiple-case study of four business areas in a multinational energy firm undergoing a digital transformation, we find that contrary to what the literature predicts, tasks that require skilled work can also benefit from the adoption of algorithmic solutions. To benefit, business areas engaged in two distinct pathways for transforming knowledge work. The first focuses on automating a specific task, replacing human activity with algorithms in a single task. The second involves re-engineering an entire process, whereby sequences of steps adjacent to the task at hand are redesigned on integration of an algorithm. We find that these pathways have different effects on the ability to improve knowledge work, suggesting that alignment between the task and the pathway chosen is crucial to realizing any improvement. We also find that the ability to sustain any improvement depends on the adjustment of the knowledge regime—the practices and structures that sanction knowledge. Building on these findings, we propose a general process model for the adoption of algorithmic solutions in knowledge work. In the wider context of the future of work debate, our findings challenge the prevailing notion that a task's skill requirements determine the extent to which knowledge work can be improved by algorithmic solutions.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 3","pages":"482-513"},"PeriodicalIF":7.8,"publicationDate":"2024-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1296","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139979476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Last-minute coordination: Adapting to demand to support last-mile operations","authors":"Kedong Chen,&nbsp;Hung-Chung Su,&nbsp;Kevin Linderman,&nbsp;William Li","doi":"10.1002/joom.1297","DOIUrl":"10.1002/joom.1297","url":null,"abstract":"<p>In the highly competitive e-commerce industry, customer-facing warehouses are crucial as the “order penetration points” for e-commerce last-mile operations. This research examines how warehouses use last-minute coordination, an unstructured mechanism, to ensure sufficient inventory at the order penetration points. Previous research has focused on structured mechanisms like contracts and inventory management systems to enhance warehouse performance. However, these mechanisms can be ineffective when faced with unforeseen local contingencies. To adjust inventory and adapt to changes in supply and/or demand, warehouses need to engage in unstructured, last-minute coordination with other warehouses. Using coordination and loose coupling theories, we find that coordinating with many warehouses (i.e., large coordination scope) reduces the operational efficiency of individual warehouses. At the network level, we find that a centralized coordination structure improves the operational efficiency of the entire network. We also show that demand uncertainty reinforces the existing last-minute coordination patterns, using the Separable Temporal Exponential Random Graph Model (ST-ERGM). This research highlights the importance of last-minute coordination and reveals its effects on both individual warehouses and the overall network.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 2","pages":"176-194"},"PeriodicalIF":6.5,"publicationDate":"2024-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1297","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139835941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Vendor selection in the wake of data breaches: A longitudinal study","authors":"Qian Wang,&nbsp;Shenyang Jiang,&nbsp;Eric W. T. Ngai,&nbsp;Baofeng Huo","doi":"10.1002/joom.1294","DOIUrl":"10.1002/joom.1294","url":null,"abstract":"<p>With the increasing digitization and networking of medical data and personal health information, information security has become a critical factor in vendor selection. However, limited understanding exists regarding how information security influences vendor selection. Drawing from the attention-based view (ABV), this study examines the potential impact of data breaches on hospitals' selection of electronic medical record system (EMRS) vendors. To test our hypotheses, we compile a unique dataset spanning 12 years of observations from US hospitals. Utilizing a coarsened exact matching (CEM) technique combined with a difference-in-differences (DiD) approach, our study shows that hospitals tend to replace their EMRS vendors after experiencing data breaches. Moreover, breached hospitals tend to prioritize information security in such a vendor replacement process by switching to star vendors and migrating towards a single-sourcing configuration. Further post-hoc analyses reveal that these impacts of data breaches are mitigated as the relationship between breached hospitals and vendors matures or when hospitals belong to large healthcare systems. Additionally, we find that the effects of data breaches are contingent on the scale of the breach and are short-term in nature. This research underscores the significance of information security as a crucial consideration in vendor selection for both academia and practitioners.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 4","pages":"568-599"},"PeriodicalIF":7.8,"publicationDate":"2024-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139677757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Transition paths for condition-based maintenance-driven smart services","authors":"Henk Akkermans,&nbsp;Rob Basten,&nbsp;Quan Zhu,&nbsp;Luk Van Wassenhove","doi":"10.1002/joom.1295","DOIUrl":"10.1002/joom.1295","url":null,"abstract":"<p>This research investigates growth inhibitors for smart services driven by condition-based maintenance (CBM). Despite the fast rise of Industry 4.0 technologies, such as smart sensoring, internet of things, and machine learning (ML), smart services have failed to keep pace. Combined, these technologies enable CBM to achieve the lean goal of high reliability and low waste for industrial equipment. Equipment located at customers throughout the world can be monitored and maintained by manufacturers and service providers, but so far industry uptake has been slow. The contributions of this study are twofold. First, it uncovers industry settings that impede the use of equipment failure data needed to train ML algorithms to predict failures and use these predictions to trigger maintenance. These empirical settings, drawn from four global machine equipment manufacturers, include either under- or over-maintenance (i.e., either too much or too little periodic maintenance). Second, formal analysis of a system dynamics model based on these empirical settings reveals a sweet spot of industry settings in which such inhibitors are absent. Companies that fall outside this sweet spot need to follow specific transition paths to reach it. This research discusses these paths, from both a research and practice perspective.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 4","pages":"548-567"},"PeriodicalIF":7.8,"publicationDate":"2024-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1295","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139607475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How do suppliers respond to institutional complexity? Examining voluntary public environmental disclosure in a global manufacturing supply network","authors":"William Diebel,&nbsp;Jury Gualandris,&nbsp;Robert D. Klassen","doi":"10.1002/joom.1293","DOIUrl":"10.1002/joom.1293","url":null,"abstract":"<p>When making decisions about their commitments to environmental practices and performance, suppliers face heterogenous institutional logics and their diverse prescriptions for action. How do suppliers respond to such institutional complexity? We examine this question in the context of suppliers' voluntary public environmental disclosures (disclosure). Specifically, our study assembles a unique panel data set of global manufacturing suppliers and their annual contractual relationships with buyers. Building on the institutional logics perspective and the sustainable supply network literature, we hypothesize that suppliers selectively mimic the disclosure of their buyers by following market, corporate, and sustainability logics. Our study contributes to the institutional logics perspective and the sustainable supply network literature by indicating that in the context of disclosure, market and sustainability logics both actively shape suppliers' responses to institutional complexity. Furthermore, we find support for mimicry as a mechanism of buyer influence that can lead to disclosure heterogeneity across suppliers even when they follow the same logic, which opens new avenues for research. Our findings can be leveraged by buyers, policymakers, and other stakeholders interested in advancing transparency and sustainability in supply networks.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 2","pages":"285-315"},"PeriodicalIF":7.8,"publicationDate":"2024-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1293","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139518023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"US federal government contracting for disaster management","authors":"Carlos Mena,&nbsp;Anand Nair","doi":"10.1002/joom.1292","DOIUrl":"10.1002/joom.1292","url":null,"abstract":"<p>Disasters affect hundreds of millions of people every year and the response of governments is crucial in alleviating the suffering of those affected. Despite the importance of contracting in response to disasters, research on this topic is conspicuous by its absence. This paper begins to address this gap by investigating the choice of procurement contract type by US federal agencies during disaster management operations. The research relies on 47,560 contracts issued by the US federal government in response to 14 major disasters between 2005 and 2016. We build on agency theory to investigate the choice of the contract type made by federal agencies at the different stages of a relief operation. This research provides empirical evidence of the key factors underpinning the choice of contract in the context of disaster management, namely the amount of spend per contract and the type of acquisition (product or service), and reveals the moderating role of the stage of the relief operation.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 4","pages":"523-547"},"PeriodicalIF":7.8,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139495342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Supply chain representation on the board of directors and firm performance: A balance of relational rents and agency costs","authors":"Jordan M. Barker,&nbsp;Christian Hofer,&nbsp;David D. Dobrzykowski","doi":"10.1002/joom.1291","DOIUrl":"10.1002/joom.1291","url":null,"abstract":"<p>Appointing individuals drawn from suppliers and customers to a firm's board of directors is an increasingly popular practice that can enhance the interorganizational relationship and generate relational rents. Yet, such board members may act in the best interest of their primary employer rather than the shareholders of the firm whose board they serve on, thus creating potential agency conflicts. Drawing on the relational view and agency theory, we explore the tension between rent generation and agency costs and consider how a firm can design governance mechanisms to effectively leverage customer or supplier representation on the board of directors. The associated hypotheses are tested using a large panel dataset constructed from multiple archival sources, and our findings suggest that supplier and customer board members are a double-edged sword: While they generate value in some instances, they can also be associated with lower performance depending on the levels of two key governance mechanisms—the number of inside directors on the board and the proportion of outcome-based board member compensation.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 3","pages":"433-458"},"PeriodicalIF":7.8,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1291","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139462434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does leader disability status influence the operational performance of teams with individuals with disabilities? An empirical study in the apparel industry","authors":"Dustin Cole,&nbsp;Sriram Narayanan,&nbsp;Shawnee Vickery","doi":"10.1002/joom.1289","DOIUrl":"10.1002/joom.1289","url":null,"abstract":"<p>This research examines the impact of leader disability status on the operational performance of teams that include individuals with disabilities (IWD) using longitudinal micro-data from an apparel manufacturing company in a competitive integrative employment environment. To aid in developing the research hypotheses and in interpreting the empirical findings, the quantitative analysis is complemented with qualitative data collected through interviews involving managers and workers with and without disabilities at the focal firm and two other large companies that employ IWD. A beneficial moderating effect of leader-worker disability status similarity on team performance is hypothesized and subsequently tested using Prais-Winsten regression. The results show that a leader with a disability has a potentially beneficial impact on team performance as the number of workers with disabilities in the team increases, resulting in improved productivity (measured in labor hours per garment) and quality (measured in operator defects per garment). The theoretical, managerial, and policy implications of the study provide actionable insights for the creation of an inclusive labor force.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 3","pages":"459-481"},"PeriodicalIF":7.8,"publicationDate":"2024-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1289","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139411812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}