Journal of Operations Management最新文献

{"title":"Product personalization and brand retailer performance: The critical role of brand retailer-upstream supplier control","authors":"Peijian Song,&nbsp;Li Zuo,&nbsp;Xiaosong (David) Peng,&nbsp;Eric (Er) Fang","doi":"10.1002/joom.1328","DOIUrl":"10.1002/joom.1328","url":null,"abstract":"<p>Brand retailers are increasingly offering product personalization to accommodate the requests of individual customers. While prior research has examined product personalization from a customer's or a manufacturer's perspective, this study focuses on product personalization from a brand retailer's perspective. Under product personalization, brand retailers that outsource production to upstream suppliers face two significant challenges: product returns from downstream customers, and personalization costs charged by upstream suppliers. Employing an analysis of transaction data from an online women's wedding dress firm, this study finds that as product requests increase (i.e., more product features must be modified), personalization costs increase, but the likelihood of product returns decreases. Additionally, as time requests increase (i.e., delivery is more urgent), the likelihood of product returns increases. Furthermore, relationship-specific process control exacerbates (i) the effect of product requests on personalization costs, and (ii) the effect of time requests on the likelihood of product returns. Finally, relationship-specific outcome control and transaction-specific control alleviate the impact of time requests on the likelihood of product returns while exacerbating the effect of product requests on personalization costs. The findings suggest that retailers can realize greater benefits from product personalization by selecting control mechanisms tailored to personalization requests.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 7","pages":"1100-1125"},"PeriodicalIF":6.5,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142193440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Public utility obstacles and labor productivity growth: The moderating effect of national culture","authors":"Shenyang Jiang,&nbsp;Huan He,&nbsp;Xiaowei Liu,&nbsp;Baofeng Huo","doi":"10.1002/joom.1329","DOIUrl":"https://doi.org/10.1002/joom.1329","url":null,"abstract":"<p>Operational challenges arising from public utility obstacles are widespread globally, leading to production disruptions, decreased sales, and escalated logistics costs, ultimately contributing to a decline in firm labor productivity growth. Despite the criticality of this issue, there is a scarcity of studies in the field of operations management that investigate factors capable of mitigating these adverse impacts. Taking power outages and transportation obstacles as pivotal examples, our study aims to examine whether national culture can moderate the impact of public utility obstacles on firm labor productivity growth. To achieve this objective, we conduct an empirical analysis using a multi-country dataset from the World Bank Enterprises Survey, which covers detailed firm-level information across 28 industries in 41 countries, with a total of 17,227 firm-year observations. Our findings indicate that the detrimental effects of power outages and transportation obstacles on firm labor productivity growth are contingent on various dimensions of national culture. Specifically, cultural power distance and uncertainty avoidance would amplify the negative impact of power outages, whereas long-term orientation would alleviate this impact. Meanwhile, individualism and masculinity can help mitigate the adverse effects of transportation obstacles. Our results provide valuable insights for managers.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 6","pages":"904-932"},"PeriodicalIF":6.5,"publicationDate":"2024-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142158620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"All along the asset life cycle: Research opportunities for operations and supply chain management","authors":"Henk Akkermans,&nbsp;Wendy van der Valk,&nbsp;Luk N. Van Wassenhove,&nbsp;Finn Wynstra","doi":"10.1002/joom.1326","DOIUrl":"10.1002/joom.1326","url":null,"abstract":"&lt;p&gt;Without well-functioning public utilities, our society breaks down. They are the organizations that facilitate or provide infrastructure-based services, such as basic amenities (power, water, and sanitation), public transportation, and communication. They are either state-owned or at least tightly regulated, due to their natural monopoly character: there are substantial economies of scale and large capital requirements involved, and given their typical network-based operations, having multiple parallel systems is inefficient (McNabb, &lt;span&gt;2016&lt;/span&gt;). Managing the operations of public utilities is vital for safe, reliable, affordable, and sustainable functioning of the physical assets, the infrastructure, through which key services are provided (De Bruijn &amp; Dicke, &lt;span&gt;2006&lt;/span&gt;; Wilkeshuis, &lt;span&gt;2010&lt;/span&gt;) and, thus, for the security, economic prosperity, and social well-being of all citizens (Rinaldi et al., &lt;span&gt;2001&lt;/span&gt;). Furthermore, effective management of public utilities is—either directly or indirectly—imperative for meeting the United Nations' Sustainable Development Goals. Consider, for example, the centrality of water and energy networks for access to clean water (SDG 6) and energy (SDG 7) as well as for good health and well-being (SDG 3) and sustainable cities and communities (SDG 11). In light of the efforts to transition to a socially just and sustainable society, one would expect the operations of utilities to feature prominently in state-of-the-art operations and supply chain management (OSCM) research. So far, this is only partly the case. For example, Joglekar et al. (&lt;span&gt;2016&lt;/span&gt;) found that of all the industry-specific studies in OSCM, only a small proportion covered public utilities, such as the energy sector and transportation. As we will elaborate, review of the literature for the purpose of this special issue still reveals only a limited number of contributions.&lt;/p&gt;&lt;p&gt;The operational and supply chain aspects of public utilities manifest in different but highly related sets of processes. The first and probably most visible set of processes relates to how the &lt;i&gt;services&lt;/i&gt; facilitated by the public utility assets are being designed and delivered. Literature within the operations management and operations research domains has addressed this topic in diverse areas, such as public transport services (Dollevoet et al., &lt;span&gt;2014&lt;/span&gt;), drinking water access (Zhai et al., &lt;span&gt;2023&lt;/span&gt;), and electric vehicle (EV) charging services (Guillet &amp; Schiffer, &lt;span&gt;2023&lt;/span&gt;). The second set of processes pertains to &lt;i&gt;asset operations&lt;/i&gt; and the life cycle of the physical assets that the utilities own—that is, how these assets are acquired, operated, maintained, and ultimately disposed or refurbished/recycled. Compared with the literature on service operations for utilities, the literature on asset operations for utilities is rather scant. Such studies of asset management, including utility asset","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 6","pages":"864-874"},"PeriodicalIF":6.5,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1326","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141882521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Trade credits and visit frequency: The role of order financing on logistics efficiency in the nanostore setting","authors":"Rafael Escamilla,&nbsp;Jan C. Fransoo,&nbsp;Marcos Mogollon","doi":"10.1002/joom.1323","DOIUrl":"https://doi.org/10.1002/joom.1323","url":null,"abstract":"<p>Millions of mom-and-pop nanostores dominate the grocery retail landscape in emerging markets. As nanostores are cash and storage space constrained, their suppliers tend to visit them with a high frequency, causing high operational costs. It is unclear if credit could mitigate such costs by allowing for a lower visit frequency. To investigate this, we conduct a randomized field experiment on nanostores that have not made recent use of supplier credit, with the objective to uncover how trade credits interact with the visit frequency and with the available storage space to shape shopkeepers' ordering behavior. We find that trade credits moderate the positive relationship between visit frequency and bi-weekly order size, with credit effects being salient under low frequency visits. Storage space, by contrast, does not directionally shape shopkeepers' ordering behavior. While trade credits may more than offset the negative effect of low frequency visits among adopting nanostores, credit adoption remains challenging, with only 24% of nanostores assigned to the credit condition actually adopting the credit. Remarkably, not a single credit line was defaulted over the entire duration of the intervention. In terms of assortment, trade credit is mostly used to acquire nanostores' core assortment of popular, low-price items with low physical volume. We contribute to the extant literature by showing that the gesture by the supplier to extend trade credit may only partly legitimize a reduction of the visit frequency.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 5","pages":"733-755"},"PeriodicalIF":6.5,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1323","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141730085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Explicating the microfoundations of operational excellence in services: A capabilities perspective","authors":"Vijaya Sunder M,&nbsp;Kevin Linderman","doi":"10.1002/joom.1325","DOIUrl":"10.1002/joom.1325","url":null,"abstract":"<p>The operations management community has recognized operational excellence as a contemporary arena comprising a full spectrum of research paradigms. However, there is a dearth of theoretical development aimed at understanding and unpacking operational excellence and its strategic implications for competitiveness. Much of the existing research focuses on siloed operational improvement practices rather than on inherent capabilities. In this paper, we conceptualize operational excellence from a capabilities perspective. We derive our findings from within- and cross-case analyses based on data gathered from four global banks with varying competitive positions. We posit the microfoundations of operational excellence in services by demonstrating how the cumulative aggregation of constituent capabilities leads to higher competitiveness in firms. We enhance the external validity of the emergent theory by showing its applicability in another service setting (healthcare). Our study demonstrates the importance of shifting managerial thinking from individual operational improvement practices to long-term capability building through the microfoundations of operational excellence.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 7","pages":"1048-1075"},"PeriodicalIF":6.5,"publicationDate":"2024-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141649528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Registered reports in operations management: Lessons from an experimental trial","authors":"Aravind Chandrasekaran,&nbsp;Rogelio Oliva,&nbsp;Bradley R. Staats","doi":"10.1002/joom.1322","DOIUrl":"10.1002/joom.1322","url":null,"abstract":"<p>Field experiments involve the practice of conducting controlled interventions wherein researchers collaborate with practicing managers to study the effects of such interventions on a subset of subjects, processes or entities (Ibañez &amp; Staats, <span>2019</span>). In recent years, Operations Management (OM) as a field has seen significant interest to conducting field experiments as evidenced by studies in healthcare delivery (Anand et al., <span>2021</span>; Staats et al., <span>2017</span>), retail operations (Chuang et al., <span>2016</span>; Craig et al., <span>2016</span>) and recycling (McKie et al., <span>2024</span>). While there are several benefits to conducting field experiment such as improved external validity, reduced observer bias and improved causal inference, field experiments require considerable relational investments, often require substantial time in data collection, and carry significant risks such as loss of access to participant sites through attrition. Given these points, OM researchers often shy away from field experiments as primary research method. By doing so, however, they miss an opportunity to ask and answer bold questions that can challenge existing OM theories and offer richer insights.</p><p>As an illustrative example, consider the age-old question on why operational excellence initiatives (e.g., Lean/Six Sigma, Process Management) fail to sustain themselves over time. There have been many studies exploring the factors that influence the adoption and use of operational excellence in a variety of industry contexts (e.g., Anand et al., <span>2021</span>; Anderson &amp; Chandrasekaran, <span>2024</span>; Shah &amp; Ward, <span>2003</span>; Sterman et al., <span>2002</span>). These studies have capitalized on several research methods including case studies, surveys, analytical models, and econometric methods. Yet, the explanations delivered from these studies leave important questions unanswered. One way to address this gap would involve the use of carefully constructed field experiments, with specific sets of interventions supporting operational excellence initiatives adopted by organizations or their units, with some controls for otherwise confounding factors, and with monitoring in place to observe their impacts over time. Unfortunately, the challenges of recruiting enough firms to secure an adequate sample size, controlling for potential spillover effects and attrition, and ensuring compliance in the experimental protocol, renders a potential research project with lead time that could run into years and with significant risk and uncertainty. Accordingly, given time pressures on faculty publishing, the paucity of such rich studies into these complex settings is far from surprising. Instead, we continue to make incremental knowledge creation through alternative research designs.</p><p>For this special issue, we were particularly motivated by the prospect of supporting authors interested in questions that requi","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 5","pages":"678-685"},"PeriodicalIF":6.5,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1322","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141529232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Toward health promotion and prevention: Evidence from a food and health partnership model of care","authors":"John Lowrey,&nbsp;Aravind Chandrasekaran,&nbsp;Amy Headings,&nbsp;Ayaz Hyder","doi":"10.1002/joom.1321","DOIUrl":"10.1002/joom.1321","url":null,"abstract":"<p>Health promotion and disease prevention requires health systems address the patients' social needs using new care delivery models. Yet, research in this area has stalled for several reasons. We study a partnership model of care that couples clinical care delivered by primary care providers and social services delivered by community-based organizations, and its impact on patients' preventive health outcomes and behaviors. We use data from the Mid-Ohio Farmacy, which is a collaboration across the Mid-Ohio Food Collective (MOFC), a network of 650+ affiliated food pantries, and a large federally qualified health center (FQHC). The FQHC offers primary and preventative healthcare services across eight free clinics, which are co-located with the MOFC-affiliated food pantries. Patients were screened for food insecurity during their clinic visit and, if positive, were referred to the Farmacy. Compliers made at least one visit to the food pantry after referral, while noncompliers did not. Using difference-in-differences, we find that compliers had no discernible change in their body mass index (BMI, kg/m²), which we refer to as a BMI stabilization effect. Noncompliers' BMI increased after referral. High comorbid and high pantry use compliers experienced a significant reduction in their BMI and a marginally significant reduction in glycated hemoglobin (HbA1c, %). These patients had unique compliance behaviors, including greater search, frequency, and consistency of food pantry use. Travel costs suggests that high comorbid patients ascribed a greater value to the Farmacy program. In terms of primary care utilization, we find that compliers' clinic visit patterns after referral were consistent with the visit patterns observed in the food secure cohort, suggesting that the Farmacy program may have helped compliers address competing demands that are known to inhibit health behaviors.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 6","pages":"1007-1038"},"PeriodicalIF":6.5,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1321","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141512342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing coopetition dynamics: A longitudinal study of a multiparty alliance formation in a large utilities project","authors":"Renate Taubeneder,&nbsp;Jens K. Roehrich,&nbsp;Beverly B. Tyler,&nbsp;Brian Squire,&nbsp;Devi R. Gnyawali","doi":"10.1002/joom.1320","DOIUrl":"10.1002/joom.1320","url":null,"abstract":"<p>Multiparty alliances (MPAs) are increasingly used to deliver large utilities infrastructure projects on-time, on-budget, and to specified quality. In theory, MPAs should help buyers to coordinate suppliers, enable concurrent scheduling, and create process innovations. On the other hand, these governance structures are inherently less stable than dyadic relationships due to their additional complexity and greater opportunities for free riding. We conduct a multi-source, longitudinal study, investigating how a buyer actively manages the dynamics between competition and cooperation during the formation of an MPA consisting of a lead organization and directional relationships between all partners. We contribute to MPA and coopetition literature by exploring cooperation and competition dynamics that are associated with the MPA structure that would largely be absent in dyads, and unpack the process by which a buyer orchestrates these dynamics by sequentially introducing new initiatives that seek to balance coopetition. MPAs have been recommended by governments and industry bodies as one solution for time and cost overruns in the utilities infrastructure sector, our study also provides guidance to buyers on the management of the alliance during the critical formation stage of the relationship lifecycle.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 6","pages":"875-903"},"PeriodicalIF":6.5,"publicationDate":"2024-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1320","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Causal inference under selection on observables in operations management research: Matching methods and synthetic controls","authors":"Övünç Yılmaz,&nbsp;Yoonseock Son,&nbsp;Guangzhi Shang,&nbsp;Hayri A. Arslan","doi":"10.1002/joom.1318","DOIUrl":"10.1002/joom.1318","url":null,"abstract":"<p>The majority of recent empirical papers in operations management (OM) employ observational data to investigate the causal effects of a treatment, such as program or policy adoption. However, as observational data lacks the benefit of random treatment assignment, estimating causal effects poses challenges. In the specific scenario where one can reasonably assume that all confounding factors are observed—referred to as <i>selection on observables</i>—matching methods and synthetic controls can assist researchers to replicate a randomized experiment, the most desirable setting for drawing causal inferences. In this paper, we first present an overview of matching methods and their utilization in the OM literature. Subsequently, we establish the framework and provide pragmatic guidance for <i>propensity score matching</i> and <i>coarsened exact matching</i>, which have garnered considerable attention in recent OM studies. Following this, we conduct a comprehensive simulation study that compares diverse matching algorithms across various scenarios, providing practical insights derived from our findings. Finally, we discuss <i>synthetic controls</i>, a method that offers unique advantages over matching techniques in specific scenarios and is expected to become even more popular in the OM field in the near future. We hope that this paper will serve as a catalyst for promoting a more rigorous application of matching and synthetic control methodologies.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 5","pages":"831-859"},"PeriodicalIF":6.5,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Follow-suit or free-ride? A relational view of CSR diffusion in a supply chain with customer–supplier closure","authors":"Ellie C. Falcone,&nbsp;Tingting Yan,&nbsp;Brian S. Fugate","doi":"10.1002/joom.1319","DOIUrl":"10.1002/joom.1319","url":null,"abstract":"<p>Embedded in networks of relationships, firms are who they buy from and sell to. As a result, a firm's corporate social responsibility (CSR) practices can be influenced by CSR practices of its customers and suppliers—known as CSR diffusion. This study examines how CSR diffuses in a supply chain that encompasses a focal firm, its suppliers, and customers. Adopting a relational view, this research hypothesizes that a firm's CSR is influenced by its customer-base CSR differently than its supply-base CSR. By analyzing panel data consisting of 1972 firm-year observations integrated from multiple data sources, the results offer evidence for a positive impact of customer-base CSR and a negative impact of supply-base CSR on firm CSR. Interestingly, when customers and suppliers of a focal firm establish direct business connections (i.e., customer–supplier closure), the positive follow-suit effect of customer-base CSR is enhanced. In contrast, the negative free-ride effect of supply-base CSR is diminished. This suggests that a focal firm is more likely to embrace CSR practices from CSR-active supply chain partners when embedded in closed triads. This research shows the need to consider the directionality and closure of relationships in understanding the diffusion of voluntary, ill-defined, costly operational practices within a supply chain.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"70 6","pages":"979-1006"},"PeriodicalIF":6.5,"publicationDate":"2024-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141367009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}