Global Knowledge, Memory and Communication最新文献

{"title":"Enhancing service delivery through digital transformation in the public sector in South Africa","authors":"Amos Shibambu, M. Ngoepe","doi":"10.1108/gkmc-12-2023-0476","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0476","url":null,"abstract":"Purpose\u0000This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa.\u0000\u0000Design/methodology/approach\u0000This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Findings\u0000The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Research limitations/implications\u0000The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation.\u0000\u0000Practical implications\u0000Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations.\u0000\u0000Social implications\u0000Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations.\u0000\u0000Originality/value\u0000Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"33 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The nexus between CRM and behavioural loyalty in hotel sector: the mediating role of relationship quality (trust and satisfaction)","authors":"R. Karim, Md karim Rabiul, Sunehla Tahrin, Sayed Mohammed Arfat","doi":"10.1108/gkmc-03-2024-0169","DOIUrl":"https://doi.org/10.1108/gkmc-03-2024-0169","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine how hotel customer relationship management (CRM) practices affect tourist behavioural loyalty. This study also investigates the relationship quality (trust and satisfaction) as a mediator between CRM practices and tourist behavioural loyalty in Bangladesh’s hotel sector.\u0000\u0000\u0000Design/methodology/approach\u0000Data was collected through a survey using a standardized questionnaire that used a five-point Likert scale. A total of 411 respondents were selected using a convenient sampling method. The data was analysed and interpreted using Smart-PLS.\u0000\u0000\u0000Findings\u0000Relationship quality (both trust and satisfaction) partially mediates the relationship between hotel CRM practices and tourist behavioural loyalty in the hospitality industry.\u0000\u0000\u0000Practical implications\u0000The Bangladeshi hotel management can use the outcomes of this study to enhance tourist loyalty by implementing and maintaining better CRM features in the hotel.\u0000\u0000\u0000Originality/value\u0000The unique contribution to the hotel industry of Bangladesh is the role of relationship quality, which includes trust and customer satisfaction, as a mediator between hotel CRM practices and traveller behavioural loyalty.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"20 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Health communication and social media: Asian perspective","authors":"Subhan Afifi, Aris Yaman, I. Bakti, S. Sumaedi","doi":"10.1108/gkmc-12-2023-0508","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0508","url":null,"abstract":"Purpose\u0000This study aims to conduct a bibliometric assessment of existing literature in the fields of health communication and social media in the Asian context.\u0000\u0000Design/methodology/approach\u0000Using 265 Scopus-indexed papers, a comprehensive bibliometric study was performed, incorporating both performance and science mapping analyses.\u0000\u0000Findings\u0000The results reveal an increasing trend in the publication of this topic. This study also identified the top author, country, articles and author collaboration clusters. Four primary themes emerged from the publications: “Papillomavirus” and “the COVID-19 pandemic” were categorized as niche themes; “gender and cohort” was identified as a basic theme; and “behavioral intention” was classified as an emerging or declining theme. These can serve as the foundations for future research directions.\u0000\u0000Research limitations/implications\u0000This research used only the Scopus database as its data source. However, future bibliometric research could investigate other databases.\u0000\u0000Practical implications\u0000This paper has practical implications for researchers, health communication managers, government and policymakers. It provides valuable information that can guide researchers in conducting new studies, fostering collaborations and conducting further bibliometric analyses. Health communication managers can use this paper to design and manage social media-based health communication programs. The government could leverage these findings to support evidence-based policy implementation in the field of health communication.\u0000\u0000Originality/value\u0000This study, to the best of the authors’ knowledge, marks the first bibliometric analysis focused on the literature in the field of health communication and social media in the Asian context.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"21 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"CC-index is a scite-based enhancement of citation metrics","authors":"Thuanthailiu Gonmei, S. Ravikumar, Fullstar Lamin Gayang","doi":"10.1108/gkmc-10-2023-0365","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0365","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to gain insight into how citations are distributed and concentrated in the introduction, methods, discussion, results and other sections of journal articles to determine which section has received the most citations and whether the citation concentration score affects how articles rank.\u0000\u0000\u0000Design/methodology/approach\u0000The present study uses scite.ai and the Dimensions database to emphasize the significance of including multiple in-text citations in evaluating the impact and quality of journal publications. The study has two approaches: paper-based and author-based.\u0000\u0000\u0000Findings\u0000The study provides empirical insights into how variations in ranking are observed when citation concentration is considered in the evaluation process. It also suggests that in-text citations be used as an evaluation criterion or aspect for assessing the impact and quality of journals, publications and authors.\u0000\u0000\u0000Originality/value\u0000This study underscores the importance of considering citation concentration when evaluating journal articles. To assess highly cited articles, it suggests using the CC-index method, which is based on scite.ai.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"8 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141795702","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Decoding the directives: a textual analysis of monetary policy","authors":"Rajesh Sharma, P. Kafle","doi":"10.1108/gkmc-12-2023-0520","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0520","url":null,"abstract":"\u0000Purpose\u0000This study aims to explore the linguistic and syntactic textual features of Central Bank of Nepal (Nepal Rastra Bank [NRB])’s monetary policy. Considering the recent literature and methodological advancement in computational linguistic analysis, this study intends to explore the features of published monetary policy reports.\u0000\u0000\u0000Design/methodology/approach\u0000Text mining technique has been used on the monetary policy published by Central Bank of Nepal for the period between 2002/03 and 2021/22 to describe the textual features such as length, tone, degree of forward looking, use of numerical contents and readability. The raw text was tokenized using Python’s Natural Language Toolkit. Considering the LM dictionary, the frequency of tokens matching with dictionary is computed and divided by total number of words to normalize the obtained value.\u0000\u0000\u0000Findings\u0000This study found that NRB publishes lengthy monetary policies during economic contractions and vice versa. The tone of the policies are pessimistic most of the time. NRB’s policies are not sufficiently forward looking and complex to be comprehended by layman. Ergo, NRB shall form a team of communication experts to ensure publication of optimistic policies with appropriate linguistic features. Furthermore, publishing the minutes of monetary policy meetings will help enhance effective communication through transparency and proper functioning of expectations channel.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, no similar study has been conducted to assess the textual features of monetary policy in Nepal. And this study will be helpful to gauge the status of central bank communication in the context of emerging and least developed countries.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"7 38","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Who are the key figures in Grand Tours cycling events publications? A systematic review of main themes","authors":"Behzad Gholampour, Alireza Noruzi, Alireza Elahi, David Barranco Gil, Sajad Gholampour","doi":"10.1108/gkmc-12-2023-0472","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0472","url":null,"abstract":"Purpose\u0000The purpose of this study is to draw a scientific map of the Grand Tours cycling as part of the growing research field in this field at the global level. This study also identifies the components of scientific production in this field along with their collaboration patterns.\u0000\u0000Design/methodology/approach\u0000With the aim of achieving a comprehensive and deep understanding of the studies related to the Grand Tour, this research aims to address the existing gaps and provide a comprehensive summary of these scholarly works. To achieve this goal, the authors used a systematic and scientometric combination method, analyzing studies from the past half century (1970–2022).\u0000\u0000Findings\u0000The research findings reveal that scientific studies related to cycling events exhibit a geographical concentration within the continent of Europe, surpassing other continents. Notably, Spain, the USA, the UK and Italy emerge as pioneers in this field of inquiry. The main themes identified in these studies encompass cycling, the Tour de France, performance, professional roa cycling, heart rate, endurance, doping and power output.\u0000\u0000Practical implications\u0000This research, along with other systematic studies, contributes to the existing literature in this field by providing both quantitative and qualitative data. Additionally, the study serves as a foundation for identifying active and influential countries, institutions and authors in this domain. Such insights are highly effective in establishing scientific focal points in this field.\u0000\u0000Originality/value\u0000This study, in conjunction with the introduction of key figures in mega cycling event research, sheds light on the thematic areas explored within these studies. Notably, it is the sole study that has illuminated hidden facets of this field using scientometric and systematic methods.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"3 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing perceived usability of Google Drive using cloud usability model: a mixed method study","authors":"Farwa Taqi, Alia Arshad, Syeda Hina Batool","doi":"10.1108/gkmc-08-2023-0308","DOIUrl":"https://doi.org/10.1108/gkmc-08-2023-0308","url":null,"abstract":"\u0000Purpose\u0000This study aims to evaluate the usability of Google Drive (GD) in addition to measuring the effectiveness of GD and the challenges faced while using this cloud storage application among public library users of Lahore.\u0000\u0000\u0000Design/methodology/approach\u0000The study adopted a sequential explanatory mixed method design comprising the quantitative (QUAN) and qualitative (QUAL) parts. For the QUAN phase, a questionnaire survey was conducted among 384 users of public libraries through purposive sampling. For the QUAL phase, the think aloud technique was performed on several tasks during experiments and verbalized their thoughts and experiences while interacting with the system. The cloud usability model (CUM) was used to measure the “usability” of GD.\u0000\u0000\u0000Findings\u0000Findings indicated that most users were satisfied with GD's obvious features and inherent functions. QUAL results indicated that respondents did most tasks easily, whereas only some could complete the task.\u0000\u0000\u0000Research limitations/implications\u0000The study is valuable as it is the first time used CUM to measure the perceived usability of GD. Second, the study used a mixed method study to get insights into perceived usability, effectiveness and challenges while using GD. The findings might be helpful for cloud support teams, including GD, as they can enhance certain features of usability, which lead to increased usage among users.\u0000\u0000\u0000Originality/value\u0000This research work is based on MPhil thesis.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"8 27","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141795818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the influence of gender equality in HRMP on job performance: the mediating role of job satisfaction","authors":"Mohammad Taamneh, Manaf Al-Okaily, B. Barhem, A. Taamneh, Z. S. Alomari","doi":"10.1108/gkmc-11-2023-0457","DOIUrl":"https://doi.org/10.1108/gkmc-11-2023-0457","url":null,"abstract":"Purpose\u0000The purpose of this study is to investigate the impact of gender equality in human resource management practices (HRMP) on job performance in educational hospitals in Jordan. This paper also examines the role of job satisfaction as a mediator between gender equality in HRMP and job performance.\u0000\u0000Design/methodology/approach\u0000A quantitative research approach with an online questionnaire was used to collect data from 231 participants at educational hospitals.\u0000\u0000Findings\u0000The findings showed that gender equality in HRMP was positively associated with job performance. In addition, the findings found a significant positive effect of gender equality in HRM on job satisfaction. Finally, the findings indicated that job satisfaction mediates the relationship between gender equality in HRMP and job performance.\u0000\u0000Originality/value\u0000This study provided theoretical and practical insights on the issue of discrimination against women, representing a model of developing countries, especially in the Middle East.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"6 23","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Riding the crypto wave: How does country R&D spending respond?","authors":"Mina Sami, Wael Abdallah","doi":"10.1108/gkmc-09-2023-0321","DOIUrl":"https://doi.org/10.1108/gkmc-09-2023-0321","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore how the expansion in cryptocurrency users affects the country's research and development (R&D) investments.\u0000\u0000\u0000Design/methodology/approach\u0000The analysis covers 53 countries over the period 2019–2022. The empirical methodology implements an instrumental variable approach to overcome endogeneity and omitted variable bias issues. In particular, this study introduces novel instruments developed from Google data, specifically related to trends observed in the cryptocurrency markets.\u0000\u0000\u0000Findings\u0000The results show that macroeconomic and institutional factors, as well as technology infrastructure affect the country's R&D expenditure, as previously noted in the literature. The country's R&D spending significantly responds to cryptocurrency expansions. Conspicuously, each 10% increase in cryptocurrency market users boosts the ratio of R&D to GDP by 1.35%. The countries that have imposed an adequate taxation policy on cryptocurrency gains experienced more improvement in their R&D budget, in contrast to those that forced aggressive tax brackets or did not apply adequate policies. Cryptocurrency dynamics affect both religiously regulated and nonreligious countries.\u0000\u0000\u0000Originality/value\u0000This study has three main contributions. First, it introduces the role of the cryptocurrency market as one of the leading global trends to affect the countries’ R&D budget. Second, this paper documents the importance of forcing an adequate tax policy on cryptocurrency capital gains. Third, the results of this paper serve as guidelines for governments to face the challenges raised by the cryptocurrency market.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"3 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Global trends and status of drone journalism: a systematic analysis of research constituents and key themes","authors":"Kinshuk Pathak","doi":"10.1108/gkmc-09-2023-0323","DOIUrl":"https://doi.org/10.1108/gkmc-09-2023-0323","url":null,"abstract":"Purpose\u0000This paper aims to explore the global trends and status of drone journalism through a systematic bibliometric analysis, aiming to provide a comprehensive understanding of the field's evolution, impact and interdisciplinary nature.\u0000\u0000Design/methodology/approach\u0000This study uses established bibliometric tools and frameworks to systematically review scholarly publications related to drone journalism. Using the Dimensions.ai database, a systematic mapping of the intellectual landscape of drone journalism research is conducted. Bibliometrix package of R Studio was used in the study.\u0000\u0000Findings\u0000The analysis reveals a progressive growth in drone journalism research over the years. Although research output consistently increases, variations in impact, measured by citations and online engagement, are observed. Missing data and contextual factors necessitate careful interpretation, but trends suggest an evolving field with diverse interests and future exploration opportunities. Drone journalism research exhibits interdisciplinary characteristics, with impact varying across different research categories. The distribution of research across various publication types underscores the diversity of scholarly communication channels in the field.\u0000\u0000Research limitations/implications\u0000This study acknowledges limitations in its data set, stemming from specific keyword criteria, potentially limiting the comprehensive capture of all drone journalism research.\u0000\u0000Practical implications\u0000This study offers valuable insights for researchers, practitioners and policymakers seeking to navigate the dynamic landscape of drone journalism. The understanding of publication patterns, influential authors and interdisciplinary intersections facilitates informed decisions regarding research dissemination and impact maximization.\u0000\u0000Originality/value\u0000This research contributes to the evolving field of drone journalism by providing a holistic view of its trends and status. The identification of prolific authors, influential publications and evolving research themes offers valuable context for understanding the multifaceted nature of drone journalism research.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"6 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141795971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}