Jurnal Informasi dan Teknologi最新文献_第3页

Analysis of The Influence of Enterprise Resources Planning Adoption and Information Technology Applications on Quality of Accounting Report 企业资源规划的采用和信息技术的应用对会计报告质量的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-03-13 DOI: 10.60083/jidt.v6i1.511

Lenny Dermawan Sembiring, Juan Anastasia Putri, Kunto Atmojo, Ruth Tridianty Sianipar, Henky Hendrawan

{"title":"Analysis of The Influence of Enterprise Resources Planning Adoption and Information Technology Applications on Quality of Accounting Report","authors":"Lenny Dermawan Sembiring, Juan Anastasia Putri, Kunto Atmojo, Ruth Tridianty Sianipar, Henky Hendrawan","doi":"10.60083/jidt.v6i1.511","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.511","url":null,"abstract":"This study aims to ascertain how user skills, information technology utilization, and enterprise resource planning (ERP) adoption affect accounting report quality. Causal study methodology is employed in this work. The method for gathering data was a questionnaire. The study's respondents are employees who have used accounting information systems. Convenience sampling, or non-probability sampling, was used to choose the sample for this study. Multiple linear regressions are employed in this study. According to the research findings, the use of enterprise resource planning, information technology, and user knowledge together had a favorable and significant effect on the quality of accounting information. The quality of accounting information can be enhanced by ERP adoption when backed by top management commitment and support, ease of system integration, system capacity to meet needs, vendor training, and solutions that satisfy needs. The quality of accounting information is positively impacted by IT, which is supported by a solid infrastructure, including functionally matched computers, computer networks, internet access, effective accounting procedures, software-assisted data processing, information system output, and infrastructure upkeep. Furthermore, the quality of accounting information can be enhanced by solid user knowledge, reinforced by education, training, and user experience. When managing accounting information systems, businesses must consider these criteria to guarantee that the data generated is reliable, accurate, timely, comprehensive, and verifiable. Thus, companies can make better decisions based on accurate and relevant information.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140246513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Influence of Digital Perceived Value, Digital Perceived Quality and Brand Image on Intention to Return Visits of Tourists in Indonesia 数字感知价值、数字感知质量和品牌形象对印度尼西亚游客回访意向的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-03-05 DOI: 10.60083/jidt.v6i1.507

Ardiyanto Maksimilianus Gai, Jamaluddin Majid, Andriya Risdwiyanto, Maria Alvionita Paru, Femmy Effendy

{"title":"Analysis of The Influence of Digital Perceived Value, Digital Perceived Quality and Brand Image on Intention to Return Visits of Tourists in Indonesia","authors":"Ardiyanto Maksimilianus Gai, Jamaluddin Majid, Andriya Risdwiyanto, Maria Alvionita Paru, Femmy Effendy","doi":"10.60083/jidt.v6i1.507","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.507","url":null,"abstract":"The purpose of this study is to examine how visitor satisfaction, which affects their intention to return to tourist destinations, is influenced by perceived quality, destination image, and perceived value. Researchers employed a conclusive research design in this study. The judgmental sampling approach is a non-probability sampling methodology that was employed by the researcher. 100 people made up the study's sample. The major data used in this study came from the responses to questionnaires that were distributed. In this study, structural equation modeling is employed. It is clear from the analysis's findings that travelers' perceptions of a destination's quality, value, contentment, and likelihood to return are significantly influenced by its image. Travelers' perceived quality, perceived value, level of satisfaction, and inclination to return are all positively correlated with the destination's image. Perceived quality also significantly positively affects satisfaction, perceived value, and inclination to return. Perceived value also significantly positively affects satisfaction and the desire to return. The inclination to return is significantly positively impacted by satisfaction as well. These findings suggest that in order to boost visitor happiness and loyalty toward tourism attractions, destination management must focus on and enhance destination image, service quality, and perceived value. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140264275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Influence of Integrated System Development, Accounting Technological Updates and Management Support on Accounting Information System Performance 综合系统开发、会计技术更新和管理支持对会计信息系统绩效的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-03-03 DOI: 10.60083/jidt.v6i1.505

Abdul Rasyid, Dian Ariani, Iip Dyah Kusumaningati, Yovita Vivianty Indriadewi Atmadjaja, Ngurah Pandji Mertha Agung Durya

{"title":"Analysis of The Influence of Integrated System Development, Accounting Technological Updates and Management Support on Accounting Information System Performance","authors":"Abdul Rasyid, Dian Ariani, Iip Dyah Kusumaningati, Yovita Vivianty Indriadewi Atmadjaja, Ngurah Pandji Mertha Agung Durya","doi":"10.60083/jidt.v6i1.505","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.505","url":null,"abstract":"The purpose of this study is to investigate how the performance of accounting information systems is affected by advancements in technology, support from upper management, education and training, and formalization of system development. This kind of investigation is called a causal study. This study employed primary data for its analysis. A questionnaire is the method used in this study to collect data. Retail companies make up the research's population. In this study, convenience sampling techniques are combined with non-probability sampling to pick the sample. Multiple linear regressions are used in this study's testing. The study's conclusions revealed a number of significant things about the variables affecting how well accounting information systems function in businesses. First, the performance of AIS is negatively impacted by technical advancements. This is a result of the usage of increasingly sophisticated technology, which calls for a higher level of comprehension and expertise to handle. Second, AIS performance is positively impacted by senior management support. Top management may provide strong oversight and support to enable AIS users to work more productively and strategically toward company objectives. Additionally, AIS development can proceed as planned to yield timely and correct information. Third, there is no benefit to AIS performance from user education and training. This is brought on by a dearth of resources and funding for users to engage in training and education. Lastly, the performance of AIS is improved by the formalization of system development. Formalizing system development will make it easier for AIS users to comprehend and operate the system in accordance with accepted standards, enabling them to generate accurate, timely, and trustworthy information that will enhance AIS performance as a whole.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Influence of Perceived Usefulness Factors and Subjective Norm on Intention to Use QR Code of Digital Wallet Users 感知有用性因素和主观规范对数字钱包用户使用二维码意向的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-03-03 DOI: 10.60083/jidt.v6i1.506

Upik Djaniar, Sukriyadi, M. Munizu, Sumiati Tomadehe, Asri Ady Bakri

{"title":"Analysis of The Influence of Perceived Usefulness Factors and Subjective Norm on Intention to Use QR Code of Digital Wallet Users","authors":"Upik Djaniar, Sukriyadi, M. Munizu, Sumiati Tomadehe, Asri Ady Bakri","doi":"10.60083/jidt.v6i1.506","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.506","url":null,"abstract":"The purpose of this study is to ascertain how behavioral intention to reuse is influenced by perceived usefulness, perceived ease of use, compatibility, subjective norm, perceived risk, perceived trust, and perceived cost of the QR payment. The researcher employed a survey approach, a single cross-sectional design for data collecting, and a conclusive research design with a descriptive research design type. Researchers employed the judgmental sampling method along with non-probability sampling strategies in this study. There were 100 samples used in this investigation. major data from the outcomes of distributing questionnaires served as the major data source. Researchers used the structure-equation modeling (SEM) technique to evaluate their hypothesis. The study's findings indicate that behavioral intention to utilize QR Code payments is positively influenced by perceived usefulness, perceived simplicity of use, compatibility, subjective norms, and perceived trust. An individual's intention to use the service again is positively correlated with how much they perceive the benefits, find it easy to use, find it matches their lifestyle, have support from significant others, and have a high degree of faith in the QR Code. Perceived risk and cost, however, do not significantly affect behavioral intention, indicating that people's intentions to use QR Codes again are not hampered by their sense of risk and associated expenses. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Application of The Unified Theory of Acceptance and Use of Technology Method to Analyze Factors Influencing The Use of Digital Wallets in Indonesia 应用 "技术接受与使用统一理论 "方法分析印度尼西亚使用数字钱包的影响因素

Jurnal Informasi dan Teknologi Pub Date : 2024-02-28 DOI: 10.60083/jidt.v6i1.504

Yoesoep Edhie Rachmad, Asri Ady Bakri, Rini Nuraini, Tanti Widia Nurdiani, Kushariyadi

{"title":"Application of The Unified Theory of Acceptance and Use of Technology Method to Analyze Factors Influencing The Use of Digital Wallets in Indonesia","authors":"Yoesoep Edhie Rachmad, Asri Ady Bakri, Rini Nuraini, Tanti Widia Nurdiani, Kushariyadi","doi":"10.60083/jidt.v6i1.504","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.504","url":null,"abstract":"This study aims to determine how the intention to use digital wallets is influenced by performance expectancy, effort expectancy, social influence, and enabling factors. The author selected the type of conclusive research design for this study. Descriptive research is the methodology, and a cross-sectional design is employed to collect data. Questionnaires were distributed to collect data utilizing non-probability sampling techniques, particularly judgmental sampling. One hundred responders are needed. The author measures the existing variables using an interval scale. It was discovered that performance expectancy positively influences the intention to utilize the wallet application based on the data processing outcomes. On the other hand, effort expectancy has no discernible impact on intention to use, indicating that users' intentions are unaffected by their expectations regarding the degree of difficulty associated with utilizing the application. Furthermore, it was discovered that effort expectancy positively impacts performance expectancy. It was also found that social influence variables positively impacted use intention. Facilitating conditions did not, however, appear to affect the intention to use significantly","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140422431","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Effectiveness of Integrated Customer Relationship Management Strategy Implementation on Loyalty of National Logistics Company Customers 综合客户关系管理战略实施对国家物流公司客户忠诚度的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-02-27 DOI: 10.60083/jidt.v6i1.503

Frans Sudirjo, Kushariyadi, Fahrina Mustafa, Isnawati Osman, Iwan Henri Kusnadi

{"title":"Analysis of The Effectiveness of Integrated Customer Relationship Management Strategy Implementation on Loyalty of National Logistics Company Customers","authors":"Frans Sudirjo, Kushariyadi, Fahrina Mustafa, Isnawati Osman, Iwan Henri Kusnadi","doi":"10.60083/jidt.v6i1.503","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.503","url":null,"abstract":"This research aims to determine how the IDIC model of customer relationship management strategy is implemented to create brand loyalty. This research uses post-positivism. This research uses a qualitative and descriptive approach. This research method uses the case-study method. The data collection technique in this research is interviewing. This research uses construct validity. The relevant technique for analyzing data in this research is pattern matching. From the results of the research conducted, it was found that the company had succeeded in implementing an effective customer relationship management (CRM) strategy to create brand loyalty. The company also successfully implemented the IDIC model concept in its CRM strategy, which includes identifying customers, differentiating services based on needs, interacting intensively, and adapting services to customer needs through technology. Apart from that, this company has also succeeded in measuring the effectiveness of its CRM strategy through the Net Promoter Score. Furthermore, this research shows that, in contrast to other sectors, B2B logistics companies emphasize service quality and company value more than providing discounts or promotions to increase customer loyalty. As a result, this company gained customer loyalty, which is reflected in its success in extending contracts with its customers.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140427025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Application of Simple Additive Weighting Method To Design an Employee Performance Assessment System in a National Logistics Company 应用简单加权法设计国家物流公司员工绩效评估系统

Jurnal Informasi dan Teknologi Pub Date : 2024-02-27 DOI: 10.60083/jidt.v6i1.502

Mohammad Kus Yunanto, Herty Ramayanti Sinaga, Vivid Violin, Tengku Kespandiar, Prety Diawati

{"title":"Application of Simple Additive Weighting Method To Design an Employee Performance Assessment System in a National Logistics Company","authors":"Mohammad Kus Yunanto, Herty Ramayanti Sinaga, Vivid Violin, Tengku Kespandiar, Prety Diawati","doi":"10.60083/jidt.v6i1.502","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.502","url":null,"abstract":"This research aims to discover how an employee performance appraisal system using the website-based SAW method can help managers carry out the employee performance appraisal process. The method used in developing a web-based decision-making system is the prototype method. For data collection, two techniques were used. First, obtain the necessary information through interviews. Second, by collecting performance assessment data previously carried out manually by managers. It can be observed that the system may function effectively by performing its functions as an employee performance assessment utilizing the simple additive weighting calculation technique after creating a prototype decision-making system using the website-based simple additive weighting method. After managers have completed an evaluation, website-based solutions can combine data to make it easier to access, preserve data security, and support decision-making. The results provided yield high accuracy based on the SAW formula. This system uses the SAW calculation method so that employee performance assessments are carried out based on the percentage weight of the criteria that the manager has determined. From the requirements and results of this assessment, SAW can produce a ranking of employees with the best to worst performance. From this ranking, the manager can determine the employee with the best and worst performance, and then managers can make decisions based on that data.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140427762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Penerapan Learning Management System Kesehatan pada Pusat Kesehatan Masyarakat Puskesmas 在社区保健中心实施保健学习管理系统

Jurnal Informasi dan Teknologi Pub Date : 2024-02-13 DOI: 10.60083/jidt.v5i4.498

K. Kraugusteeliana, Anita Muliawati, Gelar Asto

{"title":"Penerapan Learning Management System Kesehatan pada Pusat Kesehatan Masyarakat Puskesmas","authors":"K. Kraugusteeliana, Anita Muliawati, Gelar Asto","doi":"10.60083/jidt.v5i4.498","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.498","url":null,"abstract":"Pemerintah melalui dinas Kesehatan memiliki program kerja untuk melakukan sosialisasi informasi kesehatan kepada Masyarakat melalui layanan pada puskesmas yang ada di Indonesia tidak terkecuali pada pr'opinsi DKI Jakarta. Sosialisasi diberikan secara langsung di ruang terbuka atau di ruang serbaguna yang ada di Puskesmas. Namun jadwal sosialisasi yang diberikan terkadang tidak dapat diikuti oleh seluruh masyarakat dengan berbagai kendala seperti kesibukan, sekolah, bekerja dan kendala lainnya. Hal itu menjadi kendala atau kurang maksimalnya sosialisasi dikarenakan keterbatasan waktu dan tempat. Oleh karena itu, untuk mempermudah penyebaran informasi kesehatan perlu adanya media pembelajaran elektronik yang dapat membantu memudahkan masyarakat dalam mendapatkan informasi tentang penyakit gejala dan cara pencegahan atau pertolongan pertama melalui media yang mudah diakses. Media ini akan membantu masyarakat mendapatkan informasi yang dibutuhkan terkait informasi kesehatan khususnya pada Puskesmas DKI Jakarta. Penelitian ini bertujuan untuk membangun sebuah aplikasi LMS berbasis web dengan menggunakan metode Extreme Programming (XP) yang bermanfaat bagi masyarakat juga pihak puskesmas sehingga kualitas hidup pasien dan edukasi terkait kesehatan dapat meningkatkan hidup sehat secara mandiri di masyarakat.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139840347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Influence of Digital Payment Process, Quality of Application, and Online Service on Repurchase Intention of Online Shopping Platform Customers 数字支付流程、应用质量和在线服务对网络购物平台客户重购意向的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-02-13 DOI: 10.60083/jidt.v6i1.499

Ardiyanto Maksimilianus Gai, Muhammad Zakaria, Iwan Harsono, Tanti Widia Nurdiani, Abdul Razak Munir

{"title":"Analysis of The Influence of Digital Payment Process, Quality of Application, and Online Service on Repurchase Intention of Online Shopping Platform Customers","authors":"Ardiyanto Maksimilianus Gai, Muhammad Zakaria, Iwan Harsono, Tanti Widia Nurdiani, Abdul Razak Munir","doi":"10.60083/jidt.v6i1.499","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.499","url":null,"abstract":"In order to understand how customer satisfaction is affected by convenience, transaction process, system quality, content reliability, and customer service, as well as how this affects customer complaints and repurchase intentions, these factors will be examined in this study. We employed the descriptive research method in conjunction with conclusive research in this study. For this study, a cross-sectional design was employed. A questionnaire was used in this study's data collection process. Those who have utilized the mobile application and filed complaints with customer support make up the demographic under investigation. With a sample size of 100 participants, judgmental sampling was used in this study. The structural equation model method will be used to examine the data in this study. The data analysis's findings highlight a number of significant conclusions. Firstly, there is no evidence that convenience significantly affects customer happiness. Second, client happiness is greatly enhanced by the transaction procedure. Third, customer satisfaction is positively impacted by system quality as well. Fourth, customer happiness is positively impacted by content reliability as well. Fifth, customer satisfaction is positively impacted by customer service. Sixth, complaints from customers are negatively impacted by consumer satisfaction. Seventh, the propensity to repurchase is positively impacted by customer satisfaction. Eighthly, however, there is a negative correlation between consumer satisfaction and propensity to repurchase. These results, notwithstanding certain discrepancies, imply that factors other than customers' degree of satisfaction might also affect their intention to make another purchase. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139780712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of The Influence of Digital Payment Process, Quality of Application, and Online Service on Repurchase Intention of Online Shopping Platform Customers 数字支付流程、应用质量和在线服务对网络购物平台客户重购意向的影响分析

Jurnal Informasi dan Teknologi Pub Date : 2024-02-13 DOI: 10.60083/jidt.v6i1.499

Ardiyanto Maksimilianus Gai, Muhammad Zakaria, Iwan Harsono, Tanti Widia Nurdiani, Abdul Razak Munir

{"title":"Analysis of The Influence of Digital Payment Process, Quality of Application, and Online Service on Repurchase Intention of Online Shopping Platform Customers","authors":"Ardiyanto Maksimilianus Gai, Muhammad Zakaria, Iwan Harsono, Tanti Widia Nurdiani, Abdul Razak Munir","doi":"10.60083/jidt.v6i1.499","DOIUrl":"https://doi.org/10.60083/jidt.v6i1.499","url":null,"abstract":"In order to understand how customer satisfaction is affected by convenience, transaction process, system quality, content reliability, and customer service, as well as how this affects customer complaints and repurchase intentions, these factors will be examined in this study. We employed the descriptive research method in conjunction with conclusive research in this study. For this study, a cross-sectional design was employed. A questionnaire was used in this study's data collection process. Those who have utilized the mobile application and filed complaints with customer support make up the demographic under investigation. With a sample size of 100 participants, judgmental sampling was used in this study. The structural equation model method will be used to examine the data in this study. The data analysis's findings highlight a number of significant conclusions. Firstly, there is no evidence that convenience significantly affects customer happiness. Second, client happiness is greatly enhanced by the transaction procedure. Third, customer satisfaction is positively impacted by system quality as well. Fourth, customer happiness is positively impacted by content reliability as well. Fifth, customer satisfaction is positively impacted by customer service. Sixth, complaints from customers are negatively impacted by consumer satisfaction. Seventh, the propensity to repurchase is positively impacted by customer satisfaction. Eighthly, however, there is a negative correlation between consumer satisfaction and propensity to repurchase. These results, notwithstanding certain discrepancies, imply that factors other than customers' degree of satisfaction might also affect their intention to make another purchase. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139840605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0