Journal of Business and Management Studies最新文献

{"title":"Leadership and Performance: Lessons for Public Institutions from Imam Ali's Letter 53","authors":"Saida Ifiss, MSSASSI SAID","doi":"10.32996/jbms.2024.6.4.15","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.15","url":null,"abstract":"This study examines the integration of the leadership principles outlined by Imam Ali in Letter 53 within Moroccan public institutions. Using univariate and bivariate analyses, we evaluated the application and impact of eleven essential leadership qualities: empathy, humility, respect, tolerance, decision optimization, reconciliation, consultation, trust, safeguarding others' interests, active listening, and delegation. The results show a significant gap between the leadership qualities recommended by Imam Ali and those actually observed in Moroccan public institutions. The analyses reveal a negative perception of current leadership practices, with high rates of dissatisfaction with qualities such as empathy, humility, and tolerance. These findings underscore the importance of reforming leadership practices by incorporating the ethical and humanistic principles of Imam Ali to improve organizational performance and employee satisfaction. The research suggests that the adoption of these principles could transform the Moroccan public sector, making it more effective, efficient, and customer-oriented.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"1 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141920429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of eWOM and Webcare on Customer Engagement and Brand Loyalty toward Live Streaming Platforms","authors":"Jiali Zhu, Xia Lin","doi":"10.32996/jbms.2024.6.4.5","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.5","url":null,"abstract":"Based on the negative electronic word of mouth (NeWOM) under the live streaming platform, the paper aims to explore the mechanism of proactive and reactive webcare on customer brand loyalty. We constructed three separate experiments with no webcare, proactive webcare, and reactive webcare in response to NeWOM during the live streaming platform. In this study, 210 valid questionnaires were collected for statistical analysis, including the Mann-Whitney U test and Pearson correlation analysis. Our findings reveal that proactive and reactive webcare positively influence cognitive, emotional, and behavioral engagement, with proactive webcare demonstrating greater effectiveness. We confirm a positive correlation between these forms of engagement and brand loyalty, highlighting the strong connection between behavioral engagement and brand loyalty. At the same time, this study provides crucial inspiration for the live-streaming platform managers to focus on providing proactive webcare and develop behavioral activities in live-steaming platforms to enhance customers’ brand loyalty.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"4 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141797091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Competence and Motivation on Employees Performance of Tower Infrastructure Company in Indonesia","authors":"Rizki Bayu Andika, Ratri Wahyuningtyas","doi":"10.32996/jbms.2024.6.4.6","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.6","url":null,"abstract":"This research aims to determine the influence of competence and work motivation on employee performance at one of the largest Telecommunication Tower Infrastructure Companies in Indonesia. This research uses Structural Equation Modeling (SEM) methodology with Partial Least Squares (PLS) technique using SmartPLS version 3.2.9 software with 204 permanent employees of the company as respondents. The survey results show that employee performance is included in the “very good” category with an average score of 87.37%. This is in line with employee competence and employee work motivation, which are classified as “very high” with scores of 85.85% and 89.90%, respectively. The hypothesis results show that competence and motivation have a significant effect on employee performance, with an influence of competence of 0.321 and motivation of 0.587. This highlights the importance of good competence enhancement strategies and effective motivation and suggests that companies must improve both aspects to improve employee performance. This study also provides insights to company leaders that are important in responding to the dynamics that occur in managing employee performance at Telecommunication Tower Infrastructure Companies.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"7 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing Rapport on TripAdvisor: Correlation of Negative Reviews and Response Voices on Online Business Platforms","authors":"Xin Huang, Jiayang Zhang","doi":"10.32996/jbms.2024.6.4.4","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.4","url":null,"abstract":"This study explores the impact of negative reviews and responses on rapport management, synthesizing current research on this topic. Employing formulated research questions and statistical methods like chi-square tests, this study systematically analyzed collected data both quantitatively and qualitatively. Results indicate significant differences in response voices—accommodative, formalistic, and defensive—among various interpersonal relationship management styles when addressing negative reviews. These findings emphasize the complexity of managing interpersonal relationships amidst criticism, offering theoretical insights and practical guidance for improving customer rapport management in industries like hospitality. By examining how different management voices respond to negative reviews, this study contributes a fresh perspective to enhancing customer relationship practices in service sectors.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"14 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141797071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Proactive Personality on Proactive Work Behavior through Job Satisfaction, Work Engagement, and Role Breadth Self-Efficacy at PT PLN UP3 West Surabaya","authors":"Atika Fitri Mumpuni, Wiwik Handayani","doi":"10.32996/jbms.2024.6.4.7","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.7","url":null,"abstract":"Proactive work behavior is an important element for workers even though they can work flexibly. Made it happenProactive Work Behavior cannot be separated from Role Breadth Self-Efficacy (RBSE) because Role Breadth Self-Efficacy refers to employees' confidence in their ability to engage in proactive, social, and integrative activities beyond their standard duties. Work Engagement also makes an important contribution to proactive behavior. Specifically, through proactive goal setting and achievement, a person is more likely to have their needs met when they are satisfied with their work. Individuals who experience positive affective states associated with Job Satisfaction are likely to change their situation proactively and exhibit higher levels of innovative behavior. Proactive Personality also influences employee behavior that is profitable for the company by putting effort into their work. Creating a work environment that can encourage employee creativity. This research is quantitative. Using Partial Least Square with a sample size of 54 permanent employees of PT PLN UP3 West Surabaya. The research results show that Proactive Personality significantly influences Proactive Work Behavior. Job Satisfaction was found to act as a significant mediator between Proactive Personality and Proactive Work Behavior. Work engagement has also been proven to be an important mediator in the relationship between proactive personality and proactive work behavior. Role Breadth Self-Efficacy plays a significant mediating role. Employees who are confident in their ability to fulfill a broader range of roles tend to be more proactive in taking initiative and making improvements in the workplace, which contributes to innovation and improved work processes. The results of this study indicate that the three mediating variables, namely Job Satisfaction, Work Engagement, and Role Breadth Self-Efficacy, together strengthen the influence of Proactive Personality on Proactive Work Behavior. The combination of these factors creates an environment that supports employees to behave more proactively, which is critical to meeting operational challenges and meeting customer needs.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"5 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141796977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Total Quality Management and Organization Performance of Selected Bancassurance in China","authors":"He Wanyi, Hu Guotao, Wang Huiyan, Lu Nanyang","doi":"10.32996/jbms.2024.6.4.3","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.4.3","url":null,"abstract":"The study will determine the relationship of total quality management, to organization performance of selected bancassurance in China. This study will use the quantitative research approach were factors associated with quality management, and its relationship on the organizational performance will be assessed. Descriptive method will also be used specifically the descriptive-survey since the study will use surveys to gather data about varying subjects. This data will aim to know the extent to which different conditions can be obtained among these subjects. This study's inputs will be gathered from five (5) selected Bancassurance, out of thirty (12) branches in Guangzhou, China which is the target population of this study. The population of this study will specifically be based on the following qualifications which are: the respondents belong in the bancassurance sector; the respondents’ branch were in China specifically in Guangzhou; and the respondents will vary in number per branch, and only those who will be willing to cooperate in providing data.The organization's quality management level in terms of leadership plays a significant role in promoting quality. In addition, quality philosophy promotes innovation and creativity, influencing operations and decision-making.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"69 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141798407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implementation of a Lean Production System using Materials and Information Flow Chart in Electroplating Services Company","authors":"Syahida Nur Aulia, Farizal F","doi":"10.32996/jbms.2024.6.3.23","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.3.23","url":null,"abstract":"With the transformation of the electroplating service industry as a second-tier supplier in the automotive industry, significant changes have occurred in production processes, management, and technology to answer global market challenges. The main focus is reducing costs and increasing profitability through improving quality and productivity. In order to achieve this goal, the Lean Production System or Toyota Production System is used to analyze and reduce waste in the production process. Process flow modelling with a Material and Information Flow Chart (MIFC) helps to visualize all activities that give an additional value or not to the product. The research method involves using 7 quality management tools and Failure Modes and Effect Analysis (FMEA) to evaluate and improve areas that affect quality and productivity. This approach aims to deliver quality products to customers at low cost through systematic changes and process improvements.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"12 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141347675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enhancing Credit Card Fraud Detection: A Comprehensive Study of Machine Learning Algorithms and Performance Evaluation","authors":"Syeda Farjana Farabi, ✉. M. Prabha, Mahfuz Alam, Md Zikar Hossan, Md Rafiqul Islam, Aftab Uddin, Maniruzzaman Bhuiyan, Md Zinnat, Ali Biswas","doi":"10.32996/jbms.2024.6.13.21","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.13.21","url":null,"abstract":"Credit card fraud detection remains a significant challenge for financial institutions and consumers globally, prompting the adoption of advanced data analytics and machine learning techniques. In this study, we investigate the methodology and performance evaluation of various machine learning algorithms for credit card fraud detection, emphasizing data preprocessing techniques and model effectiveness. Through thorough dataset analysis and experimentation using cross-validation approaches, we assess the performance of logistic regression, decision trees, random forest classifiers, Naïve Bayes classifiers, K-nearest neighbors (KNN), and artificial neural networks (ANN-DL). Key performance metrics such as accuracy, sensitivity, specificity, and F1-score are compared to identify the most effective models for detecting fraudulent transactions. Additionally, we explore the impact of different folds in cross-validation on model performance, providing insights into the classifiers' robustness and stability. Our findings contribute to the ongoing efforts to develop efficient fraud detection systems, offering valuable insights for financial institutions and researchers striving to combat credit card fraud effectively.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"39 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141349922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence of Search Engine Optimization (SEO) Towards Purchase Intention of Online Shoppers","authors":"Anfernee Caro, Aaron Justin Mendoza, Hennie Noble, Kryzl Alexa Tanglao","doi":"10.32996/jbms.2024.6.3.24","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.3.24","url":null,"abstract":"Search Engine Optimization (SEO) has been a preferred and accessible way of marketing products and services by businesses primarily due to the pandemic's limitations. E-commerce platforms like Zalora's marketing approach heavily rely on search engine optimization and the quality of service it offers [Yousef, 2021]. However, web traffic and customer click-through rates do not necessarily result in purchase intention. This study aimed to assess customers' pre-purchasing intent by measuring the search engine optimization (SEO) engagement rate parameters of Zalora and identifying the factors that encourage customer purchase intention. Thus, the quantitative analysis allowed the measurement of customer engagement and purchase intention. The researchers examined the influence of SEO through Stratified Random Sampling and distributed online and printed survey questionnaires to three hundred seventy-five (375) online shoppers within Region III (Central Luzon), specifically Bulacan, Pampanga, and Tarlac. The findings stated that the factors of Quality Content, Website Interface, and Ranking Algorithm have a p-value of less than 0.05 with a probability of 0.0000, significantly influencing online shoppers' purchase intention. Aside from needs and wants, factors such as promos, visible prices, and ecstatic promotional statements within the URL link entice customers to view and purchase from the search results upon browsing the web. Thus, it provides vital information businesses could utilize to select keywords to include in their clickable search results.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"41 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141350080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How SMEs Coped with the Impact of Covid-19; Results from a Survey in Accra, Ghana","authors":"David Doe Fiergbor, Alexander Owiredu, F. Antwi, Christian Narh Fiergbor, Christian Lawerh Anim","doi":"10.32996/jbms.2024.6.3.22","DOIUrl":"https://doi.org/10.32996/jbms.2024.6.3.22","url":null,"abstract":"This research explored how Small and Medium Enterprises (SMEs) coped with the impact of COVID-19 on the Ghanaian economy. The relevance of this research goes as far as the economic strength of the country as SMEs account for nearly 70% of Ghana's total GDP. This means the findings from this research have a significant effect on the macroeconomic indicators of the country as a whole. The study examined results from 864 SMEs in the Greater Accra Region of Ghana that were selected under the purposive sampling method. Various SMEs, including business operations in the hospitality, trading, manufacturing, fashion, and IT industries, were included in the study. The results indicated that the effects of the Covid-19 pandemic on the survival of SMEs were evident as the global economic crisis disrupted business operations, including supply chain and manufacturing activities which resulted in operating cash flow, profitability, and loan repayment challenges. To cope with the impact of the pandemic, most SMEs implored several strategies mainly service outsourcing and downsizing of employees, among other operational interventions. Those in the IT service industry intensified their online presence to leverage the opportunities. The government also provided business support packages to cushion the impact of the pandemic. In conclusion, as SMEs are a strong support system to the economy, the government ought to create an enabling environment for their sustainability at all times, especially during economic meltdowns like the covid-19 global pandemic.","PeriodicalId":505050,"journal":{"name":"Journal of Business and Management Studies","volume":"59 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141348925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}