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How the content of digital complaints shapes bureaucratic responsiveness in Mumbai 数字投诉的内容如何影响孟买官僚机构的回应能力
Governance Pub Date : 2024-07-24 DOI: 10.1111/gove.12889
Tanu Kumar
{"title":"How the content of digital complaints shapes bureaucratic responsiveness in Mumbai","authors":"Tanu Kumar","doi":"10.1111/gove.12889","DOIUrl":"https://doi.org/10.1111/gove.12889","url":null,"abstract":"When do unelected officials respond to citizen complaints, and what are the implications for service delivery? In the formal complaint system for Mumbai's water sector, bureaucrats addressed 44% of the roughly 20,000 complaints lodged from 2016 to 2018. In line with literature on distributive politics, responsiveness to marginalized citizens is lower. Yet in interviews, officials emphasize that programmatic goals and capacity constraints lead to prioritization by what the complaint is about. In fact, once controlling for complaint content, the relationship between complainant identity and responsiveness disappears. Initial patterns of differential responsiveness by complainant identity arise from the fact that citizens from marginalized groups experience lower levels of service provision, which leads them to make complaints that are more difficult to address. The paper sheds light on the role of bureaucracy in e‐governance and service delivery, showing administrative priorities in responding to complaints may perpetuate inequalities in service provision.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141779960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
In the eye of the storm: Street‐level organizations in circumstances of democratic backsliding 风暴之眼：民主倒退情况下的街道组织
Governance Pub Date : 2024-07-23 DOI: 10.1111/gove.12890
Anat Gofen
{"title":"In the eye of the storm: Street‐level organizations in circumstances of democratic backsliding","authors":"Anat Gofen","doi":"10.1111/gove.12890","DOIUrl":"https://doi.org/10.1111/gove.12890","url":null,"abstract":"Street‐level organizations (SLOs) play a key, but understudied, political role in democratic governance as they are responsible for the direct‐delivery of public services that are vital to the functioning of the state. To discuss the political role of SLOs in general, this study begins by identifying four SLO roles, which are conceptualized here by distinguishing policy‐sphere versus politics‐sphere and “SLOs‐as‐takers” versus “SLOs‐as‐makers.” SLOs' political role in a democratic backsliding and populism context is specified by distinguishing whether SLOs converge to, or diverge from, illiberal policies, and distinguishing reactive and proactive responses. Each of the four responses is elaborated by referring to how SLOs both influence, and are influenced by, populism and democratic backsliding. Shifting attention to the specific context of democratic erosion allows a more nuanced distinction between policy sectors and countries, as well as identifying the ways through which public service provision facilitates or inhibits democratic backsliding.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141779962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Collective cognition in context: Explaining variation in the management of Europe's 2015 migration crisis 背景下的集体认知：解释欧洲 2015 年移民危机管理中的差异
Governance Pub Date : 2024-07-20 DOI: 10.1111/gove.12887
Marlene Jugl
{"title":"Collective cognition in context: Explaining variation in the management of Europe's 2015 migration crisis","authors":"Marlene Jugl","doi":"10.1111/gove.12887","DOIUrl":"https://doi.org/10.1111/gove.12887","url":null,"abstract":"Cognition is an essential first step in crisis management. This article conceptualizes crisis cognition as a collective and context‐dependent process. Drawing on cognitive sociology, I argue that governmental structures and culture/identity shape cognitive schemas and communicative practices essential for collective cognition. I apply this framework to compare governments' recognition of the 2015 migration crisis in Luxembourg and Germany, which showed a puzzling gap in crisis preparation. The qualitative analysis triangulates interviews and other sources. In Germany, complex responsibilities, adversarial bureaucratic identities, and hubris inhibited cognition. In small Luxembourg, simple government structures and collective identity emphasizing vulnerability fostered timely cognition and preparation. I consider country size as macro‐level context that shapes government structures and officials' identities, and critically discuss its role as an underlying explanation. This study introduces a sociological perspective on cognition to public administration, shows through which mechanisms context affects collective behavior, and proposes a comparative explanation for effective crisis management.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141745799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Network dynamics in public health advisory systems: A comparative analysis of scientific advice for COVID‐19 in Belgium, Quebec, Sweden, and Switzerland 公共卫生咨询系统的网络动态：比利时、魁北克、瑞典和瑞士的 COVID-19 科学建议比较分析
Governance Pub Date : 2024-07-20 DOI: 10.1111/gove.12885
Antoine Lemor, Éric Montpetit, Shoghig Téhinian, Clarisse Ven Belleghem, Steven Eichenberger, PerOla Öberg, Frédéric Varone, David Aubin, Jean‐Louis Denis
{"title":"Network dynamics in public health advisory systems: A comparative analysis of scientific advice for COVID‐19 in Belgium, Quebec, Sweden, and Switzerland","authors":"Antoine Lemor, Éric Montpetit, Shoghig Téhinian, Clarisse Ven Belleghem, Steven Eichenberger, PerOla Öberg, Frédéric Varone, David Aubin, Jean‐Louis Denis","doi":"10.1111/gove.12885","DOIUrl":"https://doi.org/10.1111/gove.12885","url":null,"abstract":"This study presents a dual‐method approach to systematically analyze public health advisory networks during the COVID‐19 pandemic across four jurisdictions: Belgium, Quebec, Sweden, and Switzerland. Using network analysis inspired by egocentric analysis and a subsystems approach adapted to public health, the research investigates network structures and their openness to new actors and ideas. The findings reveal significant variations in network configurations, with differences in density, centralization, and the role of central actors. The study also uncovers a relation between network openness and its structural attributes, highlighting the impact of network composition on the flow and control of expert advice. These insights into public health advisory networks contribute to understanding the interface between scientific advice and policymaking, emphasizing the importance of network characteristics in shaping the influence of expert advisors. The article underscores the relevance of systematic network descriptions in public policy, offering reflections on expert accountability, information diversity, and the broader implications for democratic governance.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141745798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Decentralization, local information, and effort substitution: Evidence from a subnational decentralization reform in China 权力下放、地方信息和努力替代：中国国家以下各级权力下放改革的证据
Governance Pub Date : 2024-07-19 DOI: 10.1111/gove.12884
Sicheng Chen, Lingran Yuan, Weijie Wang, Binlei Gong
{"title":"Decentralization, local information, and effort substitution: Evidence from a subnational decentralization reform in China","authors":"Sicheng Chen, Lingran Yuan, Weijie Wang, Binlei Gong","doi":"10.1111/gove.12884","DOIUrl":"https://doi.org/10.1111/gove.12884","url":null,"abstract":"This study examines whether and how information asymmetry affects local governments' gaming behaviors in a decentralization reform. We contend that adequate access to local information by the principal is a prerequisite for mitigating effort substitution among agents. We examine the hypothesis based on a decentralization reform in China—the Integration of Agriculture‐related Fiscal Transfer reform. We use the distance between pilot villages and the provincial capital as the measurement of local information. Employing a difference‐in‐differences design to scrutinize a unique dataset comprising 85,628 observations spanning 9199 villages from 2011 to 2020, we find that subnational decentralization with information asymmetry leads to increased effort substitution by local governments. Further analysis reveals that more abundant local information can alleviate the extent of effort substitution in reformed villages. Overall, this research highlights the importance of considering local information when designing policies to mitigate performance gaming in public goods provision and support effective subnational decentralization.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141822964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Working with ideas: Collective bricolage, political tests and the emergence of policy paradigms 用思想工作：集体创造、政治考验和政策范式的出现
Governance Pub Date : 2024-06-20 DOI: 10.1111/gove.12882
Martin B. Carstensen, Nils Röper
{"title":"Working with ideas: Collective bricolage, political tests and the emergence of policy paradigms","authors":"Martin B. Carstensen, Nils Röper","doi":"10.1111/gove.12882","DOIUrl":"https://doi.org/10.1111/gove.12882","url":null,"abstract":"Literatures on institutional, ideational and policy change have made great strides in dynamically conceptualizing agency within structure. What continues to be insufficiently understood, however, is how actors actually work with ideas, that is, how broad policy ideas become concrete and implementable. One concept that has gained some traction in understanding actors' application of ideas is bricolage, understood as the stabilization or changing of institutions through a creative recombination of existing ideational and institutional resources. We theorize bricolage as a process of working with ideas by testing their cognitive, normative and strategic capacity. In contrast to much of the existing literature, we theorize this ideational policy entrepreneurship as collective agency. This gives greater analytical weight to how different bricoleurs work together—simultaneously and across time—to develop the ideas that come to shape policy. The empirical relevance of the theoretical argument is corroborated with an analysis of the work of bricoleurs in the paradigm shift of German pension policy.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141553027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A return of economic intervention in advanced democracies after the financial and economic crisis (2008/2009)? 金融和经济危机（2008/2009 年）之后，先进民主国家的经济干预会卷土重来吗？
Governance Pub Date : 2024-06-14 DOI: 10.1111/gove.12880
Reimut Zohlnhöfer, Jan Jathe, Fabian Engler
{"title":"A return of economic intervention in advanced democracies after the financial and economic crisis (2008/2009)?","authors":"Reimut Zohlnhöfer, Jan Jathe, Fabian Engler","doi":"10.1111/gove.12880","DOIUrl":"https://doi.org/10.1111/gove.12880","url":null,"abstract":"Did the financial and economic crisis (2008/2009) induce a permanent shift to more economic intervention in the advanced democracies? Three relevant theoretical perspectives are considered. First, the crisis could have led all governments to intervene more, irrespective of their partisan composition. Second, voter demand could have shifted towards more intervention due to the crisis, again inducing all governments to expand economic intervention. Third, increasing salience of economic issues could have led to an accentuation of partisan differences in economic policy which should have led to an expansion of economic intervention under left governments only. We present data from a new index of economic intervention, which show that governments increased economic intervention during the immediate crisis but returned to liberalization afterward. Similarly, statistical analyses show that partisan differences disappear during the acute crisis but return thereafter. Hence, the financial and economic crisis did not constitute a game‐changer in economic policymaking in advanced democracies.","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141344511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The co‐governance of basic education: Assessing the complementary effects of intergovernmental support, municipal capacity, non‐governmental organization presence and international development assistance 基础教育的共同治理：评估政府间支助、市政能力、非政府组织的存在和国际发展援助的互补效应
Governance Pub Date : 2024-06-12 DOI: 10.1111/gove.12879
C. Kaye-Essien
{"title":"The co‐governance of basic education: Assessing the complementary effects of intergovernmental support, municipal capacity, non‐governmental organization presence and international development assistance","authors":"C. Kaye-Essien","doi":"10.1111/gove.12879","DOIUrl":"https://doi.org/10.1111/gove.12879","url":null,"abstract":"Ensuring equitable local service delivery requires sustained investments that are often beyond the reach of local governments in poor countries. In many developing countries, access to basic education is achieved primarily through the complementary efforts of state, municipal, non‐governmental and international development agencies — what I call the complementary “quartet” of service delivery. While the current literature acknowledges the individual roles of this “quartet,” it has not given much attention to the influence of their complementary efforts on access and quality of education outcomes. Using a unique (2013–2015) dataset of 260 Ghanaian municipalities in a cross‐sectional pooled regression analysis, the study finds that state assistance has broader influence on both access and quality of education outcomes, while municipal capacity, international development assistance and the presence of education focused non‐governmental organizations are associated with access (enrollment).","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141352797","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rethinking global governance: Learning from long ignored societies. By JustinJennings, New York and London: Routledge. 2023. pp. 162. £31.99. ISBN: 978‐1‐003‐37332‐2 反思全球治理：向长期被忽视的社会学习。贾斯汀-詹宁斯（JustinJennings）著，纽约和伦敦：Routledge.162 页。£31.99.ISBN: 978-1-003-37332-2
Governance Pub Date : 2024-06-04 DOI: 10.1111/gove.12878
Sinta Novia, Aditya Putra
{"title":"Rethinking global governance: Learning from long ignored societies. By JustinJennings, New York and London: Routledge. 2023. pp. 162. £31.99. ISBN: 978‐1‐003‐37332‐2","authors":"Sinta Novia, Aditya Putra","doi":"10.1111/gove.12878","DOIUrl":"https://doi.org/10.1111/gove.12878","url":null,"abstract":"","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141267639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conflict of interest in government: Avoiding ethical and conceptual mistakes 政府中的利益冲突：避免道德和概念错误
Governance Pub Date : 2024-06-03 DOI: 10.1111/gove.12870
Archon Fung, Dennis Thompson
{"title":"Conflict of interest in government: Avoiding ethical and conceptual mistakes","authors":"Archon Fung, Dennis Thompson","doi":"10.1111/gove.12870","DOIUrl":"https://doi.org/10.1111/gove.12870","url":null,"abstract":"","PeriodicalId":501138,"journal":{"name":"Governance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141269010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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