Journal of Hospitality Accommodation Management (JHAM)最新文献

Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance 寻求和谐：摆脱工作与生活的二元对立

Journal of Hospitality Accommodation Management (JHAM) Pub Date : 2024-02-23 DOI: 10.52352/jham.v3i1.1274

Pelajar Politeknik, Pariwisata Bali, I. G. Darmawijaya, Putu Gede, Eka Darmaputra, Wayan Sunarsa

{"title":"Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance","authors":"Pelajar Politeknik, Pariwisata Bali, I. G. Darmawijaya, Putu Gede, Eka Darmaputra, Wayan Sunarsa","doi":"10.52352/jham.v3i1.1274","DOIUrl":"https://doi.org/10.52352/jham.v3i1.1274","url":null,"abstract":"Penelitian ini bertujuan untuk memberikan pandangan berbeda terhadap dikotomi kerja dan kehidupan yang dalam banyak penelitian kerja dipandang sebagai penderitaan yang harus diseimbangkan dengan kehidupan atau waktu tidak bekerja. Penelitian kualitatif ini menggunakan analisis konten dengan menggunakan sumber data sekunder dari artikel jurnal atau publikasi lainnya para pakar, peneliti, dan praktisi spiritual. Temuan penelitian ini menunjukkan, bahwa peneliti menggunakan variabel work-life balance sebagai penyebab kepuasan kerja. Sedangkan para pakar dan praktisi spiritual setuju bahwa hanya ada kehidupan dan kehidupan dimana kerja adalah hidup itu sendiri. Para peneliti lebih melihat kebahagiaan datang dari luar sehingga selalu dihubungkan dengan kompensasi, kepuasan kerja, lingkungan kerja dan stimulus luar lainnya. Sedangkan para pakar dan praktisi spiritual berpandangan dari pengalamannya sendiri bahwa kebahagian adalah kreasi di dalam, tidak dipengaruhi oleh apa yang ada diluar, karena sesungguhnya kebahagiaan adalah pengalaman di dalam. Oleh karena itu, disarankan penelitian selanjutnya berfokus pada praktik efektif pemahaman diri menuju kesadaran bahwa kebahagian bukan dicari melainkan ditemukan di dalam.","PeriodicalId":499819,"journal":{"name":"Journal of Hospitality Accommodation Management (JHAM)","volume":"5 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140436688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu 巴厘岛乌鲁瓦图 Le Grande 酒店免费办理个人旅客入住手续

Journal of Hospitality Accommodation Management (JHAM) Pub Date : 2024-02-23 DOI: 10.52352/jham.v3i1.1327

P3M Politeknik, Pariwisata Bali, N. Putu, Erica Putri Fraciska, Wayan Seniartha, Made Uttari Pitanatri

{"title":"Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu","authors":"P3M Politeknik, Pariwisata Bali, N. Putu, Erica Putri Fraciska, Wayan Seniartha, Made Uttari Pitanatri","doi":"10.52352/jham.v3i1.1327","DOIUrl":"https://doi.org/10.52352/jham.v3i1.1327","url":null,"abstract":"Tujuan dari penelitian ini adalah untuk menganalisis penanganan check-in tamu Free Individual Traveller berdasarkan standard operating procedure. Jumlah sampel pada penelitian ini sebanyak 7 staff dengan menggunakan metode wawancara dan observasi. Pengumpulan data dilakukan dengan menggunakan bantuan pertanyaan untuk narasumber, data diambil dari narasumber yang menangani tamu check-in yaitu Guest Service Agent dan Front Office manager, selain itu pengumpulan data juga dilakukan dari hasil observasi terhadap GSA mengenai penanganan check-in tamu FIT di Hotel Le \u0000Grande Bali Uluwatu. Teknik analisis data yang digunakan pada penelitian ini adalah metode penelitian deskriptif kualitatif berdasarkan Standard Operating Procedure dalam menangani check-in tamu FIT di Hote Le Grande Bali Uluwatu. Hasil dari penelitian ini menunjukkan bahwa secara umum prosedur penanganan check-in tamu FIT di Hotel Le Grande Bali Uluwatu belum sesuai dengan SOP yang ada. Dapat dikatakan belum sesuai karena Hotel Le Grande Bali Uluwatu mengharapkan 100% prosedur tersebut diterapkan, sedangkan angka presentase hanya mencapai 70%. Berdasarkan hasil penelitian, saran yang dapat diberikan adalah sebaiknya hotel Le Grande Bali Uluwatu hendaknya menyampaikan pengarahan sebelum bekerja dan sesudah bekerja agar selalu menerapkan standard operating procedure dan adanya kesadaran dari guest service agent dalam penerapkan SOP demi menunjang pelayanan di hotel.","PeriodicalId":499819,"journal":{"name":"Journal of Hospitality Accommodation Management (JHAM)","volume":"28 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140436572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Peran Pest Control Dalam Meningkatkan Kebersihan di Khas Hotel Makassar 害虫控制在提高望加锡 Khas 酒店清洁度方面的作用

Journal of Hospitality Accommodation Management (JHAM) Pub Date : 2024-02-23 DOI: 10.52352/jham.v3i1.1289

Ahmad Ab., Risman Jaya, Gustia Ningsi

引用次数: 0

Penanganan Keluhan Tamu Terhadap Pelayanan Front Office pada OTA di Hotel AKB 处理客人对 AKB 酒店 OTA 前台服务的投诉

Journal of Hospitality Accommodation Management (JHAM) Pub Date : 2024-02-23 DOI: 10.52352/jham.v3i1.1284

Kadek Venny Damayanti, Dewa Gede Putra, Ni Nyoman Suci Arthini

{"title":"Penanganan Keluhan Tamu Terhadap Pelayanan Front Office pada OTA di Hotel AKB","authors":"Kadek Venny Damayanti, Dewa Gede Putra, Ni Nyoman Suci Arthini","doi":"10.52352/jham.v3i1.1284","DOIUrl":"https://doi.org/10.52352/jham.v3i1.1284","url":null,"abstract":"Complaints are expressions of guest dissatisfaction with the standard of service and facilities of a hotel that are conveyed verbally or in writing. Therefore, it is necessary to handle complaints properly to provide solutions to guest complaints, Later on, it can restore guest confidence and provide satisfaction and loyalty to guests. This study aims to determine how to handle guest complaints about front office services at OTA at HOTEL AKB. The data was obtained using documentation and interview with Front Office Manager to find out information regarding the criteria for handling guest complaints and the responses that should be given referring to guest complaints in Front Office services.The analysis technique used in this research is descriptive qualitative by first describing the existing problems then describing the suitability of the response to handling guest complaints by the hotel so that conclusions can be drawn. The results of this study indicates that the handling of guest complaints on OTA at HOTEL AKB still does not meet applicable standards. This can be proven by the conclusions obtained, namely from seven guest complaints regarding front office services, only three complaints have received a response from the hotel, but two points in the standard handling of guest complaints have not been done. Meanwhile, four other guest complaints have not received a response from the hotel, this means that six important points in the standard for handling guest complaints have not been carried out due to high workload during high or peak occupancy and this also happens because the time to respond to guest complaints is longer than expected. Handling guest complaints at OTA is not implemented due to a lack of regular training","PeriodicalId":499819,"journal":{"name":"Journal of Hospitality Accommodation Management (JHAM)","volume":"6 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140436350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Motivasi Kerja dan Penghargaan Terhadap Loyalitas Karyawan di XYZ Hotel Bali Uluwatu 工作激励和奖励对巴厘岛乌鲁瓦图 XYZ 酒店员工忠诚度的影响

Journal of Hospitality Accommodation Management (JHAM) Pub Date : 2024-02-23 DOI: 10.52352/jham.v3i1.1352

A. Chandra, Ni Kade Juli Rastitiati, Ida Ayu Kalpikawati

{"title":"Pengaruh Motivasi Kerja dan Penghargaan Terhadap Loyalitas Karyawan di XYZ Hotel Bali Uluwatu","authors":"A. Chandra, Ni Kade Juli Rastitiati, Ida Ayu Kalpikawati","doi":"10.52352/jham.v3i1.1352","DOIUrl":"https://doi.org/10.52352/jham.v3i1.1352","url":null,"abstract":"Tujuan dari penelitian ini adalah menganalisis pengaruh motivasi kerja dan penghargaan terhadap loyalitas karyawan diXYZ Hotel Bali Uluwatu. Data dikumpulkan melalui penyebaran kuesioner kepada 63 responden dari berbagai departemen di XYZ Hotel Bali Uluwatu. Teknik analisis data yang digunakan adalah uji asumsi klasik, analisis regresi linear berganda, analisis determinasi, analisis korelasi, uji-t, dan uji F. Alat analisis data yang digunakan adalah program SPSS Version 25 for Windows. Hasil penelitian menunjukkan bahwa motivasi kerja memiliki pengaruh positif dan signifikan terhadap loyalitaskaryawan dengan nilai signifikansi sebesar 0,003<0,05. Demikian pula pemberian penghargaan berpengaruh positif dansignifikan terhadap loyalitas karyawan dengan nilai signifikansi sebesar 0,009<0,05. Motivasi kerja dan penghargaan secara simultan berpengaruh positif dan signifikan terhadap loyalitas karyawan dengan nilai signifikansi sebesar 0,000<0,05 dannilai R2 sebesar 52,6%. Berdasarkan temuan penelitian, disarankan bahwa XYZ Hotel Bali Uluwatu diharapkan dapat meningkatkan motivasi kerja dan memberikan penghargaan tambahan seperti ekstra upah, bonus, fasilitas karir, dan sebagainya untuk meningkatkan loyalitas dan keterikatan karyawan di XYZ Hotel Bali Uluwatu.","PeriodicalId":499819,"journal":{"name":"Journal of Hospitality Accommodation Management (JHAM)","volume":"130 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140438357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0