International Journal of Theory of Organization and Practice (IJTOP)最新文献

{"title":"Organization Project Management Maturity (OPM3) Implementation, Critical Success Factors and Challenges","authors":"Mounir El Khatib, Aya Yaish, Hessa Al Ali","doi":"10.54489/ijtop.v3i2.306","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.306","url":null,"abstract":"1.     Abstract \u0000Successful projects require appropriate tools and effective management practices. Managers need to have a clear insight into project goals and use outstanding skills to implement them accordingly. They also must maintain a balance between customer satisfaction levels and profit maximization goals.  The Organizational Project Management Maturity Model (OPM3) is among the critical tools for generating standardized outcomes in organizational projects. This paper portrays research of OPM3 implementation among organizations in the UAE and spotlights the critical impact of OPM3 on organizations. The research shows that an effective adaption of OPM3 components and levels will impact the overall performance of the organization. The research is based on both primary data collected from existing surveys and secondary data that is gathered through various sources such as journal articles and research papers to illustrate the organizations using the OPM model, that is constructed to fulfil the future needs of the organizations and endorse modification if needed. The conclusion that was derived from the pieces of evidence illustrates that written policies and procedures in addition to excellent management skills can maximize the benefits of OPM3 models among the UAE organizations.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"58 19","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139533665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Cloud Computing and DevOps Can Add value to Managing Projects","authors":"Mounir El Khatib, Muaid Salami, Humaid Al Shehhi, Ahmed Al Naqbi, Mohammed Al Nuaimi","doi":"10.54489/ijtop.v3i2.312","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.312","url":null,"abstract":"While a digital transformation plan begins in the C-suite, it is in the implementation that project managers must grab the reins. Project managers, as the executive muscle of any business, are in charge of putting senior leadership's vision into action and delivering the company's new digital capabilities. Cross-team communication is one of the most significant areas where new digital technology is reshaping project management. When it comes to collaboration, traditional methods like email are inconvenient because they aren't meant for real-time communication. Important information is quickly lost in long email exchanges, and email saturation saps productivity. Collaborative work management software, on the other hand, allows team members and coworkers from other departments to engage, connect, and interact in real time, drastically reducing email clutter and saving time. However, these technologies do more than just improve the efficiency of intra-work communication; they also improve its effectiveness. A good example is the viability of AI as a transformation tool in several businesses. It has been effectively used and underlined in several businesses as important. According to Soni & Sharma et al.(2019), the importance of AI can be seen in its wide and seamless integration across several sectors of business that ultimately helps them in the growth and expansion of their various services. This study therefore seeks to look at the influence of digital transformations on the overall outlook of businesses from various industries.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"33 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139534342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How SMART governance changed program governance for better interaction and program communication","authors":"Mounir El Khatib, Afnan Ibrahim, Fatma AlFalasi, Shamma Al Blooshi","doi":"10.54489/ijtop.v3i2.313","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.313","url":null,"abstract":"Abstract \u0000This study was focused to find out how SMART Governance has changed program governance for better interaction and communication in UAE. A primary quantitative research method was employed to complete this study, where it was aimed to empirically evaluate how SMART Governance has changed program governance for better interaction and communication in UAE. Primary research was conducted where a closed-ended questionnaire-based online survey was carried out using Google Forms. The data was collected from a sample of 10 participants from the UAE in different entities who took part in program management. The data was analysed statistically and the results were interpreted to get research findings which are discussed below. Based on the findings it was found that SMART Governance provides a reliable structure to the public for communication with the government. It helps in achieving good governance in program management. SMART Governance makes program management easier because it develops a common understanding of the roles and responsibilities of government employees. Moreover, SMART Governance simplifies information dissemination for the government which helps in program management. Besides, SMART Governance enables the public to have two-way communication with the government and makes it easier for the public to access government services. Therefore, based on the findings it was concluded that SMART Governance has changed program governance for better interaction and communication in UAE. Therefore, based on this research it is recommended to use SMART Governance to change program governance for better interaction and communication in UAE.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 44","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139626216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Transformation and SMART: The Trust Factor","authors":"Mounir El Khatib, Hanadi Mohamad","doi":"10.54489/ijtop.v3i2.311","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.311","url":null,"abstract":"Digital transformation known as the application of scientific knowledge. This plays a major role to have a technological advancement. The quantitative methodology was used to complete this research. The study discusses digital transformation gives boom to business world because digital technology with the coordination of enterprise source planning tends to increase the customer satisfaction at one end and ensures better and improved productivity at the other end. However, the right approach to the digital technology is important because it includes high installation cost, security issues and employee resistance because of fear of losing job and presence. The recommendation provided in this relation to make sound use of the digital technologies with the appropriate smart technology integration to create sound and sustained image in market. In addition, good focus to smart technology helps in eliminating the trust issues.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"57 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139533713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Program Governance Maturity Models","authors":"Mounir El Khatib, Tariq Al Nasser, Marwa Al Awadi","doi":"10.54489/ijtop.v3i2.314","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.314","url":null,"abstract":"The Program Governance Maturity Model is a comprehensive pattern framework that implements a plan and structure for achieving goals and distinction in program governance. It is capable of considering tactical and strategic values and contains recommendations in the form of practices, the execution of which enables the realization of the objects necessary for the progress of certain areas. The CMMS/CMMI models contain essential processes that support different facets of operations and can guide developing and improving production methods. It is divided into five levels which are the same for absolutely all industries. Surveys have demonstrated the ability to manage multiple projects through the program. In addition, the use of the software improves productivity and helps achieve organizational goals and objectives. Therefore, it is essential to mention that program management is an integral part of management practice. Although, in fact, the answers to the question also state that there are problems when applying the software, but its impact on managers' work can be assessed positively.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 13","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139625927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of Organization Project Management Maturity Model (OPM3) in leveraging Program and Project Management Practices","authors":"Mounir El Khatib, Aya Yaish, Samya Alblooshi","doi":"10.54489/ijtop.v3i2.316","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.316","url":null,"abstract":"Successful projects require appropriate tools and effective management practices. Managers need to have a clear insight into project goals and use outstanding skills to implement them accordingly. They also must maintain a balance between customer satisfaction levels and profit maximization goals.  The Organizational Project Management Maturity Model (OPM3) is among the critical tools for generating standardized outcomes in organizational projects. This study analysed the overall features of OPM3, its purposes, components, SWOT analysis and its key success factors. The researchers conducted an investigation among organizations that use the model in the UAE. They administered written questionnaires among the participants and analysed both the qualitative and qualitative data using tables and charts. Based on the findings, the main purpose of the model is to incorporate critical portfolio management and programs into organizational projects.  The tool allows project managers to standardize measure and control the outcomes effectively. The major success factor is the generation of optimized outcomes since the OPM3 model allows for the continuous identification of gaps and improvement of processes. The major challenges associated with OPM3 implementation was rigidity and lack of clear governance structures in most organizations. The researchers conclude that written policies and procedures in addition to excellent management skills can maximize the benefits of OPM3 models among the UAE organizations.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 27","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139627010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Handling Projects Under Unprecedented risks: Challenges and Threats","authors":"Mounir El Khatib, Azza Alhamar, Waheeb Alkamali","doi":"10.54489/ijtop.v3i2.305","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.305","url":null,"abstract":"The unprecedented risks pandemic has been the biggest worldwide health crisis in decades. Apart from unprecedented number of hospitalizations and deaths, the pandemic has led to in the financial and economic downturns and business disruptions. The current will aim to establish the implications of the unprecedented risks pandemic on the projects in the UAE. The main objective of the research will be to identify the challenges facing the UAE projects and determine the success of risk management. In addition to that, the research will focus on identifying the most impacted project knowledge areas by the pandemic and the effectiveness of government support to help the business sustain the success of their projects. The research will also address the strategies followed by project managers to recover the delay of projects caused by the pandemic. The descriptive research design and deductive approach will be adopted for the study. Simple random sampling method and purposive sampling method will be applied in the selection of respondents for quantitative and qualitative data, respectively. A total of 50 project managers and 5 senior project managers working in the UAE will be sample for the survey and interview method, respectively. Survey and interview data will be collected will be using the close-ended online and open-ended questionnaire, respectively. It is expected that the research will find a significant impact of unprecedented risks pandemic on the number of days to complete the projects in the UAE. The finding will also reveal that the pandemic has resulted in inadequate access to labor and raw materials, thereby resulting in delay of the business projects. The implications of this research would inform the decision and policy-makers in the UAE to employ efficient ways of addressing the issues and challenges for the stability of the sector.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139627171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Functional vs Projectized approach in Oil and Gas Industry","authors":"Mounir El Khatib, Abdulaziz Al Hammadi, Karim Oraby, Azza Al Hamar","doi":"10.54489/ijtop.v3i2.315","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.315","url":null,"abstract":"The development of the oil & gas sector is associated with the constant search for new solutions to challenges facing companies that operate in the industry. One of the major challenges for the future development of the business is the need to increase the level of flexibility and adaptiveness. This conclusion is especially relevant for the oil & gas sector, which is likely to face the risks of energy transition and rising environmental regulations. To address this source of risk, the current study aimed to assess the perspectives of the project management approach used in the oil & gas sector. The specific company selected for the aims of analysis was the ADNOC company, also including a case study of a set of international businesses from different regions of the world. The qualitative research design was applied that was bases on interviews and a case study. The findings of the study demonstrated the high relevance of using the project management approach. Specific technologies that could bring benefits to the industry included production project management, advanced analytics, digitalization, and agile project management. It was found that studying the potential sources of resistance to change and sources of mistakes in terms of project management approach integration in the oil & gas sector was crucial.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 27","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139627077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Listener as a tool to enhance Customer Experience in projects","authors":"Mounir El Khatib, Ahmed Alnaqbi","doi":"10.54489/ijtop.v3i2.296","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.296","url":null,"abstract":"The present study focused on assessing whether customer service enhancement via digital listening leads to customer satisfaction and loyalty. To achieve this objective, the study employed a descriptive research and used survey as the main data collection method. Notably, the findings clearly indicate that the customers are highly aware of the concept of customer service enhancement and that they expect businesses to offer them competent and high-quality services. \u0000Further, the findings indicate that failing to use up-to-date digital listening technologies, difficulty in accessing the call centres, the call centre employees’ inability to understand the specific service needs required by the consumers and inability of the employees to provide customizable customer engagement services are some of the main issues associated with digital listening strategies.  This research also focuses on the implementation of Digital Listener technology with the understanding towards how it may improve the professional attitudes between customers and employees. In addition, the findings indicate that providing relevant training to all employees on a regular basis, using up-to-date technologies and facilities, and employing big data analytic technologies are some of the specific strategies that can be employed by companies in order to effectively enhance the customer care services. \u0000Digital technology has been improving over the past 10 years as organization seek for fundamental ways through which they can adopt and implement digital listeners efficiently. This research aims at communicating the practical theory and the importance of customer care services being emphasized by different organizations. The research examines the effects of Digital Listeners in organizations and how this technology is of importance to companies, which aim at providing effective services and product delivery to their customers. The research also demonstrates how important customer service is to organizations as it measures the successfulness of their performance. The research upholds digital listeners as one of the tools being utilized by companies to enhance communication with their customers while enhancing their reach to more consumers. This research aims at studying and analyzing the idea of implementing Digital Listening to the new world while revealing how important this concept is towards earning more competitive advantage for organizations. The rareness of research in this field accounts for the importance of this research as it will help IT consultants and customer service advisers in the GCC region towards understanding concepts of digital listening in their region. \u0000Based on the research findings, therefore, the study approves the research hypothesis that customer service when enhanced properly leads to customer satisfaction and loyalty. Thus, the study concludes that maintaining customers and their loyalty require careful attention to the customer’s needs, strategically invest","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"54 21","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139533498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Technology Solutions providers are Using Platform engineering to Improve Efficiency, Agility, Performance and Responsiveness","authors":"Mounir El Khatib, A. Alzarooni","doi":"10.54489/ijtop.v3i2.291","DOIUrl":"https://doi.org/10.54489/ijtop.v3i2.291","url":null,"abstract":"This paper explores the impact of platform engineering on technology-based solutions providers. It examines the benefits of platform engineering in terms of improving the efficiency and scalability of technology-based solutions. The study analyzes the role of platform engineering in enabling faster and more efficient development of customized solutions for businesses, and how this can be leveraged to improve the competitiveness of technology-based solutions providers. The paper provides an overview of platform engineering and its essential characteristics, as well as the potential opportunities and challenges that it presents for technology-based solutions providers. The report also includes case studies of businesses that have successfully implemented platform engineering to enhance their technology-based solutions and drive innovation. Finally, the paper provides recommendations for technology-based solutions providers looking to incorporate platform engineering into their operations. Overall, the study highlights the transformative potential of platform engineering for technology-based solutions providers, enabling them to deliver more innovative and competitive solutions to their clients.","PeriodicalId":488446,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"38 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139533866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}