{"title":"Enhanced sales forecasting model using textual search data: Fusing dynamics with big data","authors":"Abhishek Borah , Oliver Rutz","doi":"10.1016/j.ijresmar.2024.05.007","DOIUrl":"10.1016/j.ijresmar.2024.05.007","url":null,"abstract":"<div><div>Forecasting sales is an essential marketing function, and, for most businesses, sales are driven by own and competitive activities. Most firms use their own marketing efforts or a selection of their competitor’s marketing efforts for forecasting sales. Due to data availability limitations, data on the full set of competitors are rarely used when forecasting sales. The emergence of online search data provides access to a novel data source on own as well as never-before observed competitive activities. We propose a novel regularized dynamic forecasting model utilizing all available competitive search data in a market vs. constructing ad-hoc and potentially subjective smaller competitive sets. Our model addresses the inherent statistical issue that arises when including a large number of competitive effects and parsimoniously utilizes all competitive data. We demonstrate our model using data from the US automobile industry over a twelve-year period and forecast car-model sales for 14 exemplary car-models utilizing multiple search measures for all 374 potential competitive car-models. We show that our model fits and forecasts sales better than models not leveraging the full competitive search data, e.g., using subjective sets of relevant competitors or narrowly defined category competitors. We also find that market research done via novel large-language models (also called LLMs) to obtain a narrower set of competitors does not outperform our proposed model that includes the full set of competitors.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 632-647"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141528969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"More transactions but a lower average transaction value: How mobile payment apps influence consumer purchases through time-savings","authors":"Steven Qiang Lu , Koen Pauwels","doi":"10.1016/j.ijresmar.2024.08.004","DOIUrl":"10.1016/j.ijresmar.2024.08.004","url":null,"abstract":"<div><div>Mobile payment has become increasingly popular with consumers. In this study, we examine a key benefit of mobile payment: saving consumers time by bypassing the payment queue. In a field experiment with a Chinese retail gasoline chain, we find that the introduction of mobile payment decreases the average amount per transaction but increases overall sales by boosting the number of transactions. These effects are more pronounced when the expected waiting time to pay is longer and when competitors are closer. In addition, the impact is greater for premium than regular products and leads to an increase in cross-channel sales. Consistent with the time-saving rationale, these findings provide insights for managers wanting to increase sales by implementing a mobile payment option.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 761-776"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143158690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maximilian Friess , Till Haumann , Sascha Alavi , Alexandru Ionut Oproiescu , Christian Schmitz , Jan Wieseke
{"title":"The contingent effects of innovative digital sales technologies on B2B firms’ financial performance","authors":"Maximilian Friess , Till Haumann , Sascha Alavi , Alexandru Ionut Oproiescu , Christian Schmitz , Jan Wieseke","doi":"10.1016/j.ijresmar.2024.05.004","DOIUrl":"10.1016/j.ijresmar.2024.05.004","url":null,"abstract":"<div><div>Business-to-business (B2B) firms make large investments to implement innovative digital sales technology (IDST) in the hope of increasing firm performance. While marketing research generally indicates that these investments should pay off, recent experiences from managerial practice suggest that such beneficial payoffs may not necessarily arise. To examine the effects of implementing IDSTs on B2B firm performance, we differentiate between customer-sensing and customer-linking IDSTs: while customer-sensing IDST has the primary purpose of identifying new sales opportunities (e.g., predictive analytics) early within the B2B sales funnel, the purpose of customer-linking IDST (e.g., augmented reality application) is to close sales opportunities. The results of a multi-data study involving 314 B2B firms confirm that implementing customer-sensing and customer-linking IDST can exhibit a complementary, positive effect on firm profit, but this effect strongly varies with the sales task environment in terms of firms’ offering and demand complexity. In unfavorable conditions, extensive digitalization in B2B sales can even harm firm profit. These findings contribute to sales technology research and the literature on marketing capabilities and guide managers on how to ensure successful sales digitalization.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 703-723"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141144572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The role of performance reward discrepancies in driving dealers’ servitization","authors":"Peng Wang , Maggie Chuoyan Dong","doi":"10.1016/j.ijresmar.2024.01.001","DOIUrl":"10.1016/j.ijresmar.2024.01.001","url":null,"abstract":"<div><div><span>Although servitization is increasingly popular in manufacturing industries, little is known about how manufacturers can compel their dealers to cooperate with the servitization process to the same degree. Drawing on social comparison theory, we propose that a dealer will adjust its servitization level according to the </span><em>reward discrepancy</em>, or the difference between its annual reward, allocated by the manufacturer depending on the dealer’s performance in the past year, and the reference level in the distribution network. We empirically test this hypothesis with a unique archival dataset of the dealer network of a major automobile manufacturer and supplement it with a scenario-based experiment as a robustness check. We find a significant association between a dealer’s reward discrepancy and servitization, such that the more the dealer’s reward exceeds (falls below) the average, the more the dealer tends to increase (decrease) its engagement in service relative to sales<em>.</em> The findings are robust, with the average being defined in either the national or local scope. This research offers important implications for managers of both manufacturers and dealers.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 671-686"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139372959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bo Huang , Anshu Suri , Ali Tezer , Sylvain Sénécal
{"title":"This is not mine anymore: The dark side of collaborative consumption","authors":"Bo Huang , Anshu Suri , Ali Tezer , Sylvain Sénécal","doi":"10.1016/j.ijresmar.2024.05.002","DOIUrl":"10.1016/j.ijresmar.2024.05.002","url":null,"abstract":"<div><div>Extant research on collaborative consumption in the sharing economy generally focuses on consumers (those who consume such services) while overlooking an important actor: the peer service providers (those who provide these services by sharing their resources with other consumers). Through four studies, we show a potential detrimental side effect of collaborative consumption. Specifically, our results suggest that for peer service providers, sharing their assets leads to a greater perceived loss of psychological ownership of these assets. This phenomenon thus results in a potentially unsustainable outcome: faster disposal of the shared assets. The authors further show that this effect disappears when the asset is shared with in-group (vs. out-group) members. Lastly, the authors offer a practical and easily implementable solution that could avert this potentially detrimental phenomenon: To encourage service providers to personalize their assets, which restores their perceived psychological ownership. Together, these results advance the literature on the dark side of collaborative consumption and offer managerial insights into mitigating strategies.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 616-631"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141131127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shaobo (Kevin) Li , Nuoya Chen , Elaine Chan , Yang (Jenny) Guo
{"title":"Loss framing increases entity theorists’ vaccine uptake","authors":"Shaobo (Kevin) Li , Nuoya Chen , Elaine Chan , Yang (Jenny) Guo","doi":"10.1016/j.ijresmar.2024.04.002","DOIUrl":"10.1016/j.ijresmar.2024.04.002","url":null,"abstract":"<div><div>Although vaccination is an effective way to protect individuals against contagious diseases (e.g., COVID-19 and influenza), vaccine hesitancy remains widespread. This research seeks to understand why some individuals are hesitant to be vaccinated and proposes communication strategies to increase their vaccine uptake. Specifically, we examine how individuals’ implicit theory orientation (entity vs. incremental) drives their vaccine hesitancy and how different message framing techniques (gain vs. loss) can mitigate this tendency and increase vaccine uptake. Across six studies (N = 2,773, among which three studies were pre-registered), we demonstrate that entity (vs. incremental) theorists exhibit lower intentions for vaccination against various contagious diseases. Moreover, entity theorists’ vaccination intentions were higher when framing the consequences of not getting vaccinated as a loss than framing the benefits of getting vaccinated as a gain. In contrast, message framing does not affect incremental theorists’ intentions for vaccination. In conclusion, this research enhances our understanding of factors influencing vaccine uptake, sheds light on the interaction between implicit theory orientation and message framing in the context of infectious diseases and offers practical communication strategies for health officials and policymakers to address vaccine hesitancy.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 745-760"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140590201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Curiosity under bright light: The influence of bright lighting on new product adoption","authors":"Yu Zhang , Lan Xia , Jiangang Du , Min Zhao","doi":"10.1016/j.ijresmar.2024.04.005","DOIUrl":"10.1016/j.ijresmar.2024.04.005","url":null,"abstract":"<div><div>This paper examines the effect of lighting conditions in the decision environment on new product adoption. Drawing on prior research, we propose that bright lighting evokes a desire to explore, which is echoed by the novel target for exploration offered by a new product. This match between desire to explore and target for exploration results in high curiosity toward the new product and leads to greater new product adoption. We provide robust evidence to support the positive effect of bright lighting on new product adoption across six studies and confirm the mediating role of new product curiosity. We identify the level of product novelty as a boundary condition of this effect. Specifically, the positive effect of bright lighting is realized when the product novelty is high, and it is attenuated or even reversed when the product novelty is low. These findings contribute to the literature on new product adoption and the effect of atmospherics on decision-making, offering readily applicable implications for marketing managers in designing retail atmospheres and promoting new products.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 596-615"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141042736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Felix Anton Sklenarz , Alexander Edeling , Alexander Himme , Julian R.K. Wichmann
{"title":"Does bigger still mean better? How digital transformation affects the market share–profitability relationship","authors":"Felix Anton Sklenarz , Alexander Edeling , Alexander Himme , Julian R.K. Wichmann","doi":"10.1016/j.ijresmar.2024.01.004","DOIUrl":"10.1016/j.ijresmar.2024.01.004","url":null,"abstract":"<div><div>Extensive research has examined the effect of market share on profitability and, in general, has found a significantly positive relationship between the two metrics. However, this article demonstrates that the digital transformation of companies has substantially altered this relationship and its underlying mechanisms. The authors first theoretically develop the different influences of digital transformation on the traditional market share–profitability framework. Subsequently, they estimate a firm–profitability model based on a sample of 6,389 observations from 824 U.S. firms over 25 years that accounts for companies’ degree of digital transformation by text mining their financial statements using a self-developed and validated dictionary. The authors find a significantly negative interaction between the degree of digital transformation of a company and the impact of market share on profitability. However, they also show that this effect is moderated by i) a firm’s digital transformation emphasis (i.e., digital transformation of internal vs. external processes; digital transformation through platformization), ii) a firm’s general strategic emphasis (value appropriation relative to value creation), and iii) a firm’s general market environment (B2C versus B2B). The findings suggest that managers and investors of digital companies should exercise caution when relying on market share as a metric for performance.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 648-670"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139580120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Marketing strategies in reward-based crowdfunding: The role of demand uncertainties","authors":"Peng Wang , Bikram Ghosh , Yong Liu","doi":"10.1016/j.ijresmar.2024.03.001","DOIUrl":"10.1016/j.ijresmar.2024.03.001","url":null,"abstract":"<div><div>Reward-based crowdfunding has become an attractive option for entrepreneurs to launch new businesses. This paper examines crowdfunding entrepreneurs’ decision-making facing uncertain demands to shed light on the quality, pricing, and advertising strategies of crowdfunded products. At the core of our analysis are two fundamental mechanisms of reward-based crowdfunding (the All-Or-Nothing, or AON, funding model and ex-ante pricing) and their interactions with two prevalent demand uncertainties in new product development, namely market size uncertainty and consumer valuation uncertainty. Our results show that AON benefits the entrepreneur by safeguarding against both types of demand uncertainty. Ex-ante pricing, however, is harmful through the uncertainty in consumer valuation but not in market size. AON boosts product quality, price, and advertising spending while ex-ante pricing hinders these important marketing decisions. In further examining how market size versus consumer valuation uncertainty affects new product profitability, we find that greater uncertainty in market size can be profit-enhancing. However, the case of consumer valuation uncertainty is more nuanced, featuring a U-shaped impact on profitability. The paper offers insights and managerial implications to entrepreneurs, investors, and crowdfunding platforms.</div></div>","PeriodicalId":48298,"journal":{"name":"International Journal of Research in Marketing","volume":"41 4","pages":"Pages 724-744"},"PeriodicalIF":5.9,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140200343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}