Service Industries Journal最新文献

{"title":"Factors associated with compliance to recommended micronutrients uptake for prevention of anemia during pregnancy in urban, peri-urban, and rural communities in Southeast Nigeria.","authors":"Nkechi G Onyeneho, Ngozi I'Aronu, Ngozi Chukwu, Uju Patricia Agbawodikeizu, Malgorzata Chalupowski, S V Subramanian","doi":"10.1186/s41043-016-0068-7","DOIUrl":"10.1186/s41043-016-0068-7","url":null,"abstract":"<p><strong>Background: </strong>The study investigated the factors associated with compliance to the recommended ≥90-day uptake of micronutrients for prevention of iron-deficiency anemia during pregnancy in Nigeria.</p><p><strong>Methods: </strong>A cross-sectional study of 1500 women who had babies within 6 months prior to the survey, drawn from six urban, peri-urban, and rural local government areas in Enugu and Imo States of Nigeria, was conducted, using a structured questionnaire. A focus group discussion was held with grandmothers and fathers of the new baby. In-depth interviews were held with health workers.</p><p><strong>Results: </strong>There were six demographic factors in the bivariate analysis: living in an urban center and close to health facility, and being wealthy, with post-secondary education as well as older and engaged in civil service showed significant association with compliance. The urban residents complied more than the peri-urban and rural residents (χ ² = 12.749; p = 0.002). Those living close to the health facilities complied more than those living far away (χ ² = 24.638; p < 0.001). Those in higher wealth quintile complied more (χ ² = 13.216; p < 0.010). Utilization of antenatal clinics during pregnancy showed statistically significant association with compliance. Those who used the ANC services complied more than those that did not (χ ² = 6.324; p = 0.010) and the more frequent the use of ANC services the more the compliance (χ ² = 14.771; p < 0.001). These results were confirmed when the opinions expressed in the urban, peri-urban, and rural communities are compared. However, the multivariate binary logistic regression highlighted only urban residence, closeness to health facilities, and utilization of ANC services as positively associated with compliance.</p><p><strong>Conclusion: </strong>These findings could help in targeting health education program to increase compliance to the recommended uptake of micronutrients in prevention of anemia during pregnancy.</p>","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"10 1","pages":"35"},"PeriodicalIF":1.9,"publicationDate":"2016-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5090877/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81331712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Antecedents and consequences of co-creation in credence-based service contexts","authors":"Berna Tarı Kasnakoğlu","doi":"10.1080/02642069.2016.1138472","DOIUrl":"https://doi.org/10.1080/02642069.2016.1138472","url":null,"abstract":"ABSTRACT The present study proposes that co-creation is a dialogical process which involves a high level of participation by both partners, and attempts to test a co-creation model, where partners engage in a service interaction using their operant resources. Results from 65 exploratory interviews and 502 scenario-based experiments demonstrate that operant resources lead to higher levels of participation; however, participation by one partner does not lead to co-creation unless the other partner is also participating, indicating the constructive effects of a mutually contributing relationship. Results also imply that co-creation is a highly contextual and interactive phenomenon, thus the dimensions and the effects of mutual participation should be interpreted by investigating specific service contexts. Positive outcomes significantly increase with co-creation; however, well-being seems to be a concept intertwined within the dyadic service relationship rather than a remote state of the consumer.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"36 1","pages":"1 - 20"},"PeriodicalIF":9.4,"publicationDate":"2016-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2016.1138472","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Business incubation: innovative services in an entrepreneurship ecosystem","authors":"M. Fernández Fernández, F. B. Blanco Jiménez, J. R. Cuadrado Roura","doi":"10.1080/02642069.2015.1080243","DOIUrl":"https://doi.org/10.1080/02642069.2015.1080243","url":null,"abstract":"This article studies the process of business services provision by business incubators. It considers this provision as an innovative and dynamic process, carried out in an open innovation context, where many elements from the entrepreneurship ecosystem (EE) interact. Thus, the article creates new knowledge because conceptually, it defines and relates all the key elements that are the source of innovation and value added: business services themselves, the EE, the context of open innovation and the features of that interaction. This conceptualization is tested empirically in two different scopes, a broad one with 255 business incubators around the world, and a Spanish case with two university incubators with some references to a foreign two-country study. Results detect some patterns of service provision according to ownership, size and partnership of the business incubators and show the efficacy of the cooperation of the private and public sectors and the universities.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"35 1","pages":"783 - 800"},"PeriodicalIF":9.4,"publicationDate":"2015-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2015.1080243","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"External sources for innovation in public organisations","authors":"Hector Javier Lagunes Marin, Luis Rubalcaba Bermejo","doi":"10.1080/02642069.2015.1079817","DOIUrl":"https://doi.org/10.1080/02642069.2015.1079817","url":null,"abstract":"This article's objective is twofold: First, to provide a framework for understanding the role of external information sources in service innovation, with particular attention to innovation in public organisations. The second part of the article's objective is to test the proposed framework. Method of analysis is based on data at European level from the 2010 Innobarometer Survey on Public Innovation. Data is used for estimating a bivariate probit with sample selection, where the selection variable indicates whether or not organisations have recently implemented service innovations and the estimated variable indicates whether organisations have introduced services that are new to the whole public sector. Results indicate a significant relation between the use of both internal and external sources of information and the implementation of innovations by public organisations. External sources are shown to be more relevant for the implementation of services that are new to the public sector.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"124 2 1","pages":"710 - 727"},"PeriodicalIF":9.4,"publicationDate":"2015-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2015.1079817","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effects of local fiscal policy on firm profitability","authors":"Sofie De Schoenmaker, P. Van Cauwenberge, Heidi Vander Bauwhede","doi":"10.1080/02642069.2014.942654","DOIUrl":"https://doi.org/10.1080/02642069.2014.942654","url":null,"abstract":"For decades, scholars and policy-makers have been interested in how fiscal policy influences entrepreneurship. Until now, research has focused on fiscal policy at the federal or regional level and used macro-economic outcome measures. Considerably less attention was given to how municipal governments can influence economic outcomes at the micro level. The present study examines the effect of municipal taxes, spending and tax compliance costs on firm profitability within the Flemish hospitality industry. This is an interesting research setting, since Flemish municipalities have far-ranging fiscal autonomy which has resulted in a proliferation of local taxes, many of which are specific to the hospitality industry. The findings reveal that local taxes have a negative impact on firm profitability, while aggregate public spending has a positive influence. The tax effect is economically relevant and exceeds the public spending impact. Finally, we find no impact of compliance costs from local taxes.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"20 1","pages":"1289 - 1306"},"PeriodicalIF":9.4,"publicationDate":"2014-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2014.942654","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Value co-creation via information and communications technology","authors":"A. I. Polo Peña, D. M. Frías jamilena, M. Á. Rodríguez molina","doi":"10.1080/02642069.2014.939641","DOIUrl":"https://doi.org/10.1080/02642069.2014.939641","url":null,"abstract":"The aims of the present work centre on determining whether co-created value constitutes a competitive advantage for firms, and whether it is capable of influencing consumer behaviour. Applying the service-dominant logic perspective, the work examines the firm's capabilities in the context of its business-to-customer (B2C) interactions, focusing on information and communications technology (ICT) as a particular driver of value co-creation. Taking this B2C perspective, ICT is measured, from the firm's point of view, and customer perceptions are analysed, using the variables ‘value co-creation’, ‘perceived value’ and ‘loyalty’. The sample consists of 100 service firms and 572 of their customers. The findings indicate that ICT capabilities have a direct effect on value co-creation, as does value co-creation on perceived value and loyalty.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"34 1","pages":"1043 - 1059"},"PeriodicalIF":9.4,"publicationDate":"2014-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2014.939641","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How to support the management of intangibles","authors":"Sara Arancibia Carvajal, Angel Fernández Nogales","doi":"10.1080/02642069.2013.778250","DOIUrl":"https://doi.org/10.1080/02642069.2013.778250","url":null,"abstract":"The main objective of this work is the application of the concept of intellectual capital to management for business development and innovation. Concretely, we propose strengthening the ‘Intellectus’ model of intellectual capital by combining it with a multicriteria methodology called the ‘analytic hierarchy process’. The proposed methodology seeks to facilitate decision making by managers in focusing actions and resources to innovate and improve the value of their services to their clients. In particular, an application was made to the banking service sector in Chile, to identify the intangibles of greater importance in loyalty-building of clients. We identified technological capital, human capital and business capital as the intangibles with the highest priorities.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"34 1","pages":"196 - 211"},"PeriodicalIF":9.4,"publicationDate":"2014-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2013.778250","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314212","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Foreign ownership and firm performance in German services","authors":"John P. Weche Gelübcke","doi":"10.1080/02642069.2011.638711","DOIUrl":"https://doi.org/10.1080/02642069.2011.638711","url":null,"abstract":"This study provides the first comprehensive analysis of foreign-controlled enterprises in the German service sector based on new micro-data from official German statistics. Various performance measures were examined via comparison of unconditional and conditional means and through use of quantile regression techniques. Foreign-controlled affiliates consistently performed better than German-owned affiliates. In contrast, profitability exhibited precisely the opposite trend. Moreover, labour productivity did not significantly differ when the comparison group consisted of domestically owned affiliates with a high degree of internationalization. A breakdown by country of origin showed that European affiliates pay lower wages and export less relative to non-European affiliates, and US firms have no productivity advantage as in manufacturing.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"33 1","pages":"1564 - 1598"},"PeriodicalIF":9.4,"publicationDate":"2013-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2011.638711","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314187","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Differences between International and Domestic Japanese Retailers","authors":"Yung-Fang Chen and Brenda Sternquist","doi":"10.4324/9780203044117-7","DOIUrl":"https://doi.org/10.4324/9780203044117-7","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"15 1","pages":"124-139"},"PeriodicalIF":9.4,"publicationDate":"2013-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70570351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A qualitative and longitudinal analysis of market orientation","authors":"Lourdes Cauzo Bottala, M. A. Revilla Camacho","doi":"10.1080/02642069.2013.740465","DOIUrl":"https://doi.org/10.1080/02642069.2013.740465","url":null,"abstract":"This work analyzes the dynamic effect of market orientation (MO) on organizational performance, both in the long term and in the short term. The performance was measured by the sales growth and profitability. The methodology used is innovative as it quantifies the MO with a qualitative technique: content analysis. Data from the Spanish banking sector between 2005 and 2007 are the basis of a longitudinal study. The results indicate that the banks that develop an MO approach maintain this approach over time. On the other hand, MO does not seem to have a direct effect on profitability, but does affect the long-term sales growth.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"33 1","pages":"694 - 704"},"PeriodicalIF":9.4,"publicationDate":"2013-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069.2013.740465","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59314199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}