Benchmarking-An International Journal最新文献

{"title":"Total productive maintenance and sustainability performance: resource-based view perspective","authors":"Ashutosh Samadhiya, R. Agrawal","doi":"10.1108/bij-10-2022-0635","DOIUrl":"https://doi.org/10.1108/bij-10-2022-0635","url":null,"abstract":"PurposeSustainability performances (SPs) are the most crucial performances for an organisation in today's world, and they can be measured by economic, social, and environmental metrics. Previous research has not been clear on the role of total productive maintenance (TPM) in the context of sustainability, which motivates the authors to investigate the relationship between TPM and various SPs of the manufacturing firm. Therefore, current research investigates the relationship between TPM and the overall sustainability of the manufacturing firm from the perspective of resource-based view (RBV) theory.Design/methodology/approachThe current study proposed, tested and validated a conceptual framework using partial least squares structural equation modelling (PLS-SEM). A total of 326 responses were received to validate the conceptual framework in smartsPLS 3.0 software.FindingsThe research outcomes indicate that TPM considerably impacts a manufacturing firm's economic, environmental and social performance.Research limitations/implicationsThis research demonstrates that outstanding shop floor behaviour, such as TPM, can become an important asset to offer competitive advantages in a manufacturing firm. Similarly, TPM might serve as a roadmap for leveraging overall sustainability for manufacturing companies. The study indicates the establishment of a sustainability-oriented training protocol while practising TPM.Originality/valueNo past investigation indicates that a shop floor activity like TPM could be used as an input to offer sustainability in a single index for a manufacturing firm from the perception of RBV theory.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"111 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80655272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidence","authors":"Marya Tabassum, Muhammad Mustafa Raziq, J. Rice, F. Borini, Anees Wajid","doi":"10.1108/bij-10-2022-0632","DOIUrl":"https://doi.org/10.1108/bij-10-2022-0632","url":null,"abstract":"PurposeTaking a co-creation perspective and integrating knowledge-based and resource-based perspectives, the authors examine the role of customer participation in organizational performance and project success. The authors also investigate the mediating role of knowledge integration and the moderating role of requirement risk for these relationships in uncertain contexts.Design/methodology/approachThe authors undertook two studies. The first study was carried out in 2018 in which the authors drew on survey data from 150 information technology (IT) sector employees and examined the mediating role of knowledge integration in the relationship of customer participation with organizational performance and project success. In the second study undertaken in 2020, the authors drew on data from 92 IT and telecom sector employees and examined the moderating role of requirement risk in the relationship between customer participation and knowledge integration. Study 2 was conducted during the COVID-19 pandemic when employees were largely working from home and were more sensitive to risks and uncertainty about the scope and system requirements. Both studies were survey-based, and analysis was carried out using structural equation modeling.FindingsThe authors’ two-study examination indicated that knowledge integration positively mediates the relationship of customer participation with organizational performance and project success during the co-creation process. Furthermore, the authors demonstrate that when requirement risks are high, customer participation relationship with knowledge integration is weaker.Originality/valueThe authors show that integrating customer knowledge is critical to project success and organizational performance. By identifying risk uncertainties and environmental contingencies, the authors highlight the constraints of customer participation for knowledge integration, organizational performance and project success. The authors provide some key study findings based on survey data obtained from project teams during two periods (normal and pandemic).","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"70 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84915721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives","authors":"Karthik Padamata, R. Vangapandu","doi":"10.1108/bij-10-2022-0617","DOIUrl":"https://doi.org/10.1108/bij-10-2022-0617","url":null,"abstract":"PurposeThe purpose of this study is to capture patients' and employees' perception of quality of care in the Indian private hospitals and to find the possible perceptual gaps between both the groups.Design/methodology/approachAuthors have referred to the Victorian patient satisfaction monitoring (VPSM) scale and studied the responses of 327 patients and 327 employees collected from six private Indian tertiary care hospitals. SPSS v26 software was used to conduct the data reliability test, descriptive analysis and Mann–Whitney U test.FindingsAuthors have found significant differences in perceptions of quality of care between the patients and employees in the Indian hospitals. Employees have high positive perceptions towards the provided medical care whereas the patients have less favourable perceptions for many quality indicators.Practical implicationsThis study findings help the healthcare managers, practitioners and healthcare workers of the Indian hospitals to understand the perceptions of both the employees and the patients towards healthcare quality elements and help to reduce the existing perceptual gap in the process of providing quality healthcare services.Originality/valueTo the best of authors knowledge, this is one of the pioneering studies conducted in Indian healthcare industry to capture and compare the perceptions of both the employees' and the patients' perceptions of various quality of care elements. This study highlighted the existing perceptual gap between the employees and the patients on various healthcare quality elements and indicated the critical areas for improvement to provide high quality healthcare services.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"30 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75343908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"External knowledge sourcing, organizational ambidexterity and manufacturing performance: a new insight for dynamic operation management","authors":"Seng Cheong Cheah, C. Tan","doi":"10.1108/bij-11-2022-0695","DOIUrl":"https://doi.org/10.1108/bij-11-2022-0695","url":null,"abstract":"PurposeThis study intends to examine the relationships between external knowledge sourcing (EKS), organizational ambidexterity (OA), and manufacturing performance (MP) in the context of large manufacturing firms within a dynamic environment setting. The research framework and derived hypotheses are grounded in the knowledge-based view (KBV) and dynamic capability (DC) theories.Design/methodology/approachA self-administered online survey was used in this study to gather data. Respondents were the operation leaders representing large manufacturing firms. The collected data were screened for invalid responses, and hypotheses were tested using structural equation modeling.FindingsThe study reveals that OA and EKS play key roles in achieving a better MP. Likewise, OA also mediates the relationship between EKS and MP.Research limitations/implicationsCross-sectional data were collected from large manufacturing firms within five focus sectors in Malaysia. A similar study can be conducted with more sectors of different contexts to confirm the findings.Practical implicationsKnowledge is critical for the firm to react to environmental dynamism, and the ability to manage it ambidextrously will enable the firm to enhance its performance.Originality/valueThis study offers empirical insights from the perspective of the large manufacturing firms in Malaysia, which are undergoing an Industrial Revolution 4.0 (IR4.0) transformation. This study bridges the knowledge gap by revealing the value that EKS can facilitate MP, exploring OA as the prevalent factor and demonstrating how KBV and DC can be applied in this study.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"44 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87211178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Developing a project performance assessment model for benchmarking the project success of Indian construction projects","authors":"P. V. Ingle, Mahesh Gangadhar, M. Deepak","doi":"10.1108/bij-09-2022-0553","DOIUrl":"https://doi.org/10.1108/bij-09-2022-0553","url":null,"abstract":"PurposeIn recent times, there has been a lot of research focused on performance measurement (PM) in project-based sectors. However, there are very few studies that were reported on the significance of PM in the construction sector. Keeping track of an organization in achieving organizations goals and objectives seems an important way. One of the major challenges faced by the industry is unavailable of an appropriate PM system for assessing organizational performance. Most of the PM approaches consider the traditional project triangle assessment of project success. Based on the limitations identified in existing PM models, the purpose of this paper is to develop a comprehensive PM model, i.e. Modified Project Quarter Back Rating (MPQR) applicable for construction projects.Design/methodology/approachA detailed list of performance areas as a method for PM is analyzed in the construction industry context. Also, industry-specific professionals conducted semi-structured interviews to assess whether these performance areas are sufficient to measure and understand the PM systems.FindingsThe research finding focuses on developing the MPQR model that considers both financial and non-financial areas for performance assessment to provide a holistic assessment of project performance.Practical implicationsMPQR model provides an opportunity to set the benchmark for overall performance for construction organizations.Originality/valueThe findings of the study are expected to provide guidelines to construction professionals for implementing the performance model that will improve performance in the construction industry.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"65 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86055517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"On the interplay of supply chain network complexity on the nexus between supply chain resilience and performance","authors":"Zulaiha Hamidu, Kassimu Issau, F. Boachie-Mensah, Emmanuel Asafo-Adjei","doi":"10.1108/bij-09-2022-0551","DOIUrl":"https://doi.org/10.1108/bij-09-2022-0551","url":null,"abstract":"PurposeThe authors examine the effect of supply chain resilience (SCR) on supply chain performance (SCP) while considering the moderating effect of supply chain network complexity (SCNC) on the nexus between SCR and SCP of manufacturing firms.Design/methodoqlogy/approachThe quantitative research approach and explanatory research design were utilised for this study. A sample of 345 manufacturing firms in the Accra metropolis was drawn. The partial least square structural equation modelling was employed.FindingsFindings from the study revealed that SCR has a significant positive effect on SCP. However, SCNC had a significant negative moderating effect on the relationship between SCR and SCP.Practical implicationsThe authors advocate that manufacturing firms are prone to stronger impact from complex networks that mitigate the already existing positive relationship between SCR and SCP and is dependent on the context in which the study is executed, and the extent to which resilience strategies are robust. Thus, the SCNC has an adverse impact on how well partners interact and how well the supply chain functions.Originality/valueThis is the first study that quantitatively investigates the SCR impact on SCP in the presence of SCNC of manufacturing firms in the context of a developing economy. The study redefines SCNC from earlier studies.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"68 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72880572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"MCDM model to rank the performance outcomes in the implementation of Industry 4.0","authors":"Veepan Kumar, P. Vrat, Ravi Shankar","doi":"10.1108/bij-04-2022-0273","DOIUrl":"https://doi.org/10.1108/bij-04-2022-0273","url":null,"abstract":"PurposeIndustry 4.0 has received significant attention in today's competitive business market, necessitating a restructuring of functional domains in nearly every manufacturing organization. A comprehensive strategy to improve performance in preparation for Industry 4.0 implementation necessitates several steps, one of which is the establishment of performance outcomes (POs). The aim of this paper is to identify and rank the POs realized due to the adoption of Industry 4.0 enablers.Design/methodology/approachBased on an extensive literature review and inputs received from experts, a comprehensive list of enablers and the POs was prepared and finalized. This paper proposes a framework based on hybrid solution methodology, namely Neutrosophic Analytical Hierarchy Process (N-AHP) and Neutrosophic Combined Compromise Solution (N-CoCoSo), to rank the POs realized due to the adoption of Industry 4.0 enablers. The N-AHP methodology has been adopted to calculate the relative weights of the Industry 4.0 enablers. In comparison, the N-CoCoSo method has been adopted to rank the POs of Industry 4.0.FindingsThe proposed framework is applied to an Indian manufacturing organization to test the organization's practical applicability. Additionally, sensitivity analysis is also carried out to check the steadiness of the proposed framework. The findings of this study revealed that “Improved responsiveness to market conditions in today's competitive business environment” is the top-ranked PO of Industry 4.0, followed by “Enhanced competitiveness and better market share”, “Better product quality, through smart management of production process” and “Reduction in manufacturing waste and environmental sustainability” which could be realized due to adoption of its enablers.Practical implicationsThis research would aid practitioners by enhancing the practitioners' capacity to understand and prioritize the various POs resulting from implementing Industry 4.0 enablers. Embracing a clear strategic plan will further assist practitioners in improving the efficiency of Industry 4.0 implementation.Originality/valuePrevious literature has only addressed the relationship between Industry 4.0 enablers and POs in a limited way. This paper attempts to compile a comprehensive list of Industry 4.0 enablers relevant to manufacturing organizations in order to fill this knowledge and research gap.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"891 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77454607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial: MSME's resilience and performance: COVID-19 perspective","authors":"Mathiyazhagan Kaliyan, V. Agarwal, R. Anbanandam","doi":"10.1108/bij-06-2023-784","DOIUrl":"https://doi.org/10.1108/bij-06-2023-784","url":null,"abstract":"","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"19 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75342489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001","authors":"Emil-Alexander Georgiev, Svetoslav Georgiev","doi":"10.1108/bij-06-2022-0355","DOIUrl":"https://doi.org/10.1108/bij-06-2022-0355","url":null,"abstract":"PurposeThe authors extend the literature on decoupling by analyzing the microlevel effects of institutionalized practices within the framework of international standards. This study investigates the specific informal management practices that decision-makers embrace in order for organizations to achieve ISO 9001 certification without all regulations being adopted and followed according to the standard's original design and purpose.Design/methodology/approachAs the basis for its research framework, this paper adopts the neo-institutional theory. The research employs the comparative case study method and draws its data from a sample of 21 ISO 9001:2008 certified organizations in Bulgaria.FindingsThe results show ambivalent behavior toward the ISO 9001 standard's formal requirements. This behavior is expressed through targeted noncompliance with (certain) regulations and procedures regarding top management commitment, as well as documented information which are formally adopted within the organization and certified as complying with the standard.Research limitations/implicationsThe study has implications for future research into decoupling, organizational learning, and standardization. In terms of limitations, the authors examined the process of decoupling from a micro perspective in Bulgaria only. Noncompliance with international standards such as the ISO 9000 may exhibit specific regional or national characteristics.Practical implicationsFindings from this research encourage the International Standards Organization to respond to previous calls for revising the formal structure of ISO 9000 and other international management standards by considering a more flexible and liberal point of view.Originality/valueAs opposed to previous studies which have explored decoupling from a macro perspective, this study focuses on how the internal constraints imposed by the standard's universal requirements are being mitigated at a micro level. That is, the authors provide a detailed account of the specific informal management practices which managers (deliberately) adopt in order to achieve certification without fully integrating the formal criteria imposed by international standards (e.g. ISO 9001).","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"353 ","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72422350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Performance predictions for sustainability governance of firms: implications to select Indian firms","authors":"R. Rajesh","doi":"10.1108/bij-06-2022-0342","DOIUrl":"https://doi.org/10.1108/bij-06-2022-0342","url":null,"abstract":"PurposeThe author aims to study and predict the sustainability governance performances of firms using an advanced grey prediction model. The case implication of the prediction model is also studied considering select firms in the Indian context.Design/methodology/approachThe author has proposed an advanced grey prediction model, the first-entry grey prediction model (FGM (1, 1)) for forecasting the sustainability governance performances of firms. The proposed model is tested using the periodic data of sustainability governance performances of 10 Indian firms.FindingsThe author observes that the majority of firms (6 out of 10) show dipping performances for sustainability governance for the future predicted period. This throws insights into the direction of improving good governance practices for Indian firms.Practical implicationsThe idea and motivation for sustainability-focussed governance need a bi-directional focus from the side of managers that act as the agents and from the side of shareholders that act as the principals, as seen from an agency theory perspective for sustainability governance.Social implicationsSustainability governance culture can be inculcated to a firm at the strategic level by having a bi-directional focus from managers and shareholders, so as to enhance the social and environmental sustainability performances.Originality/valueThe governance performance evaluations for firms particularly in developing countries were not dated back more than a decade or two. Hence, the author implements a prediction model that can be best suited, when there are small periodic data sets available for prediction.","PeriodicalId":48029,"journal":{"name":"Benchmarking-An International Journal","volume":"151 1","pages":""},"PeriodicalIF":5.6,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76444495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}