Journal of Enterprise Information Management最新文献

{"title":"Artisan entrepreneurship, resilience and sustainable development: the quintuple helix innovation model in the low-density and cross-border territories","authors":"A. Rodrigues, C. Marques, Veland Ramadani","doi":"10.1108/jeim-02-2023-0066","DOIUrl":"https://doi.org/10.1108/jeim-02-2023-0066","url":null,"abstract":"PurposeThe aim of this study is, from the perspective of artisan entrepreneurship, to trace and analyse the artisan's profile in the sustainable development of low population density cross-border territories, using the quintuple helix innovation model.Design/methodology/approachTen semi-structured interviews were conducted with cultural and traditional artisans to achieve the proposed objective using a qualitative approach. The artisans are from Northeast Portugal (Bragança, Miranda do Douro, Mogadouro, Vimioso and Vinhais) and Northern Spain (Province of Zamora). The interviews were conducted face-to-face between May and June 2022. The interviews were manually transcribed and subjected to content and lexical analyses using IRaMuTeQ software.FindingsAn artisan was identified as an enterprising individual whose marketed handicraft pieces transmit the values and teachings of his community. Innovation, technology, sustainability and circular economy in a family environment, where dedication, resilience, happiness and hard work transmit an identity that places the artisan and his artisan practice as the driving force for the enhancement and promotion of his territory, cultural heritage and identity.Originality/valueThis work is the first study to address and treat the issue of artisan entrepreneurship by analysing and defining the cultural-based and traditional artisan profile in a cross-border and low population density territorial context.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46509604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing","authors":"Chaohong Xie, Y. Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen","doi":"10.1108/jeim-02-2021-0073","DOIUrl":"https://doi.org/10.1108/jeim-02-2021-0073","url":null,"abstract":"PurposeThis study investigates the impacts of return channel type on the relationships between return service quality (RSQ) and customer loyalty (CL) in an omnichannel retailing environment.Design/methodology/approachData comes from Chinese customers having a return experience in omnichannel retailing that uses the channel type of both buy-online-return-in-store (BORIS) and buy-in-store-return-to-online warehouses (BSROW). The authors use the structural equation modeling to test the hypotheses and the bootstrapping method to test the mediation and moderation effect.FindingsFor BORIS channel, satisfaction of customer returns (CRS) partially mediates the relationship between convenience and CL, and fully mediates that between CL and responsiveness, transparency and competence, respectively. For BSROW channel, CRS partially mediates the relationship between responsiveness and CL, and fully mediates that between CL and convenience, transparency and competence, respectively. The mediation effects indicate that omnichannel customers may feel more satisfied due to higher omnichannel fulfillment (responsiveness and convenience) and omnichannel trust (transparency and competence) provided by retailers. Return channel type moderates the relationship between RSQ-convenience and CL. The results show the different expectations between BORIS and BSROW customers in the return process.Research limitations/implicationsThis paper serves as a pioneering study to apply cognition-affect-behavior paradigm into the field of return management in omnichannel retailing.Practical implicationsThe findings suggest retailers develop their strategies on customer returns and post-sales service quality improvement in the omnichannel. Also, retailers should develop an integrated return system across channels to provide convenient service to BORIS customers and quick response to BSROW customers.Originality/valueStudying return service management in the omnichannel from customer's cognition appraisal, this study contributes to the literature of the reverse service management by bringing in the effect of omnichannel type to explore the relationship between RSQ and CL.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1105-1134"},"PeriodicalIF":6.5,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62081480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Big data analytics capability and contribution to firm performance: the mediating effect of organizational learning on firm performance","authors":"Mahda Garmaki, Rebwar Kamal Gharib, Imed Boughzala","doi":"10.1108/jeim-06-2021-0247","DOIUrl":"https://doi.org/10.1108/jeim-06-2021-0247","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The study examines how firms may transform big data analytics (BDA) into a sustainable competitive advantage and enhance business performance using BDA. Furthermore, this study identifies various resources and sub-capabilities that contribute to BDA capability.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Using classic grounded theory (GT), resource-based theory and dynamic capability (DC), the authors conducted interviews, which involved an exploratory inductive process. Through a continuous iterative process between the collection, analysis and comparison of data, themes and their relationships appeared. The literature was used as part of the data set in the later phases of data collection and analysis to identify how the study’s findings fit with the extant literature and enrich the emerging concepts and their relationships.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The data analysis led to developing a conceptual model of BDA capability that described how BDA contributes to firm performance through the mediated impact of organizational learning (OL). The findings indicate that BDA capability is incomplete in the absence of BDA capability dimensions and their sub-dimensions, and expected advancement will not be achieved.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The research offers insights on how BDA is converted into an enterprise-wide initiative, by extending the BDA capability model and describing the role of per dimension in constructing the capability. In addition, the paper provides managers with insights regarding the ways in which BDA capability continuously contributes to OL, fosters organizational knowledge and organizational abilities to sense, seize and reconfigure data and knowledge to grab digital opportunities in order to sustain competitive advantage.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This article is the first exploratory research using GT to identify how data-driven firms obtain and sustain BDA competitive advantage, beyond prior studies that employed mostly a hypothetico-deductive stance to investigate BDA capability. While the authors discovered various dimensions of BDA capability and identified several factors, some of the prior related studies showed some of the dimensions as formative factors (e.g. Lozada <em>et al</em>., 2019; Mikalef <em>et al</em>., 2019) and some other research depicted the different dimensions of BDA capability as reflective factors (e.g. Wamba and Akter, 2019; Ferraris <em>et al.</em>, 2019). Thus, it was found necessary to correctly define different dimensions and their contributions, since formative and reflective models represent various approaches to achieving the capability. In this line, the authors used GT, as an exploratory method, to conceptualize BDA capability and the mechanism that it contributes to firm performance. This research introduces new capability dimensions that were ","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"5 4","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Proposing a conceptual model of the sustainable digital supply chain in manufacturing companies: a qualitative approach","authors":"Mahdieh Ahmad Amouei, C. Valmohammadi, Kiamars Fathi","doi":"10.1108/jeim-08-2022-0269","DOIUrl":"https://doi.org/10.1108/jeim-08-2022-0269","url":null,"abstract":"PurposeIn the digital age, emerging technologies have affected every industry. Information and communications technology and digital technologies have transformed traditional supply chains into smart and more resilient ones, enabling effective management of challenges. Given the importance of the two topics, namely sustainable supply chain management and Industry 4.0 in supply chain management, on the one hand, and the dearth of theoretical research performed in this area on the other, this study aims to propose a conceptual model on a sustainable digital supply chain management in manufacturing companies.Design/methodology/approachThis study utilized a qualitative approach. First, an in-depth review of the relevant literature was done. Then, following a multi-grounded theory methodology, relevant data were gathered by reviewing 92 papers and conducting nine semi-structured interviews with industry experts. These data were analyzed using the MAXQDA software.FindingsA total of 41 concepts, ten sub-components and three main components (dimensions) were extracted, and the proposed conceptual model was presented. Finally, based on this conceptual model, three propositions were suggested.Research limitations/implicationsConsidering that the present study was performed in the context of Iranian manufacturing companies, caution should be exercised in relation to the generalizability of the obtained results. Also, due to the problems in the digital technology infrastructure and the limited use of these technologies by manufacturing companies (emphasized by the interviewees), this study focused on the theoretical dimension of using digital technologies by these companies.Practical implicationsThe proposed comprehensive model can help academicians as well as practitioners to focus better and explore the variables and constructs of the model, paving the way toward successful implementation of digital technologies in the manufacturing supply chain.Originality/valueTo the best knowledge of the authors, this study is among the first of its kind which presents a holistic and comprehensive digital supply chain model aimed at guiding companies to consider sustainability from all the main dimensions and their relevant indicators.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44172373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A multi-disciplinary review of enablers and barriers to Cloud ERP implementation and innovation outcomes","authors":"Imran Ali, Ngoc Dang Khoa Nguyen, Shivam Gupta","doi":"10.1108/jeim-08-2022-0273","DOIUrl":"https://doi.org/10.1108/jeim-08-2022-0273","url":null,"abstract":"PurposeDue to the unprecedented disruptions in business operations, many organisations are turning to Cloud ERP implementation to ensure employees can access real-time business information from anywhere, enabling the continuity of business activities. As a result, over the past decades, literature on Cloud ERP implementation has seen significant growth across different subject areas. This paper aims to present a systematic literature review (SLR) that consolidates the literature scattered across various multidisciplinary subject areas, explores recent developments and identifies knowledge gaps for more impactful future research.Design/methodology/approachAn SLR approach has been applied to a sample of 73 articles published until 1 February 2022.FindingsOur SLR identifies and consolidates a set of critical enablers and barriers to the implementation of Cloud ERP. What is particularly interesting is that this study established a link between these enablers and barriers and four key innovation outcomes: product, service, process and business model innovations. A rigorous framework has been devised that demonstrates the nexus between enablers and barriers to Cloud ERP implementation and innovation outcomes in an organisation. In addition, this study has recognised several organisational theories from information systems literature that have the potential for future research in this emerging area.Research limitations/implicationsThis SLR makes several theoretical contributions to the literature on Cloud ERP implementation and its impact on innovation outcomes.Practical implicationsThe review consolidates a wide range of literature to provide decision-makers with an integrated understanding of the most influential factors in Cloud ERP implementation.Originality/valueSLR provides a comprehensive analysis of the current state of research on the topic, offering unique perspectives on developments in theory and knowledge gaps, as well as identifying future research opportunities in the area.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"36 1","pages":"1209-1239"},"PeriodicalIF":6.5,"publicationDate":"2023-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62082113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building artificial intelligence enabled resilient supply chain: a multi-method approach","authors":"R. Singh, S. Modgil, A. Shore","doi":"10.1108/jeim-09-2022-0326","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0326","url":null,"abstract":"PurposeIn the uncertain business environment, the supply chains are under pressure to balance routine operations and prepare for adverse events. Consequently, this research investigates how artificial intelligence is used to enable resilience among supply chains.Design/methodology/approachThis study first analyzed the relationship among different characteristics of AI-enabled supply chain and how these elements take it towards resilience by collecting the responses from 27 supply chain professionals. Furthermore, to validate the results, an empirical analysis is conducted where the responses from 231 supply chain professionals are collected.FindingsFindings indicate that the disruption impact of an event depends on the degree of transparency kept and provided to all supply chain partners. This is further validated through empirical study, where the impact of transparency facilitates the mass customization of the procurement strategy to Last Mile Delivery to reduce the impact of disruption. Hence, AI facilitates resilience in the supply chain.Originality/valueThis study adds to the domain of supply chain and information systems management by identifying the driving and dependent elements that AI facilitates and further validating the findings and structure of the elements through empirical analysis. The research also provides meaningful implications for theory and practice.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42332296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluation of an artificial intelligence project in the software industry based on fuzzy analytic hierarchy process and complex adaptive systems","authors":"Tsung-Sheng Chang","doi":"10.1108/jeim-02-2022-0056","DOIUrl":"https://doi.org/10.1108/jeim-02-2022-0056","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Artificial intelligence (AI) is the most progressive commodity among current information system applications. In-house development and sales of beneficial products are difficult for many software development and service companies (SDSCs). SDSCs have some implicit concerns about implementing AI software development due to the complexity of AI technology; they require an evaluation framework to avoid development failure. To fill the void, this study identified the factors influencing SDSCs when developing AI software development.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Based on complex adaptive systems theory, three aspects were developed as the main factors of hierarchy, namely, employees' capabilities, environmental resources and team capabilities. Fuzzy analytic hierarchy process (FAHP) was used to assess the SDSCs' attitude. Based on SDSCs, attitudes toward implementing AI software projects were collected to calculate the hierarchy of factors.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The outcome of FAHP is used as understanding the key factors of SDSCs for selecting an AI software project, toward the improvement of overall project planning. Employees' stress resistance was considered as a priority for the project, although professional AI skills and resources were also important.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study suggested three variables developed using complex adaptive systems. This study contributes to a better understanding of the critical aspects of developing AI software projects in SDSCs. The study's findings have practical and academic implications for SDSCs and subsequent academic development, broadening the scope of AI software development research.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"5 2","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving supply chain resilience from the perspective of information processing theory","authors":"Q. Lu, Yu Jiang, Yu Wang","doi":"10.1108/jeim-08-2022-0274","DOIUrl":"https://doi.org/10.1108/jeim-08-2022-0274","url":null,"abstract":"PurposeSupply chain resilience (SCR) has attracted much attention in the context of the high uncertainty caused by the coronavirus disease 2019 (COVID-19), local regional conflicts and natural disasters. Based on information processing theory (IPT), this study investigates the role of supply chain information processing capability in enhancing SCR through supply chain governance (SCG), under different conditions of environmental uncertainty.Design/methodology/approachThe hypothetical model is tested by using hierarchical regression on the primary samples collected from the Chinese manufacturing industry.FindingsThe results indicate that supply chain information processing capability has a significant positive effect on SCR. Also, SCG plays a mediating role between supply chain information processing capability and SCR. Furthermore, environmental uncertainty positively moderates the effect of supply chain information acquisition and supply chain information analysis on relational governance. However, environmental uncertainty only positively moderates the effect of supply chain information analysis on contractual governance.Originality/valueThis is the first study to explain the effect of information processing capability on SCR from the supply chain perspective, while also exploring the mediating role of SCG between SCR and supply chain information processing capacity, based on IPT.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48670598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring drivers of business performance in web-enabled supply chains: the role of web technology training and supply chain integration","authors":"Carlo A. Mora-Monge, Jimoh Fatoki, Faruk Arslan, Rupak Rauniar","doi":"10.1108/jeim-09-2022-0318","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0318","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Grounded on the resource-based and dynamic capability views and the contingency theories, this study examines the direct and indirect effects of web technology training (WTT) and web-enabled transaction use (WTU) on business performance (BPE) through internal supply chain integration (ISCI) and supplier supply chain integration (SSCI).</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Based on survey data collected from a sample of 175 respondents in the USA, the authors used structural equation modeling with AMOS 24.0 to test the measurement model for validity, reliability and the conceptual model for hypothesized structural relationships.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results reveal that WTT significantly impacts WTU, which, in turn, has a significant direct relationship with BPE. Further, WTU indirectly affects BPE through SSCI. Additionally, ISCI has a significant direct effect on SSCI.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings support the relationship between WTT and BPE via WTU SCI. Managers are advised to develop ongoing capabilities in WTT to maximize the value of WTU to enhance the ISCI and SSCI operations, thus leading to improvements in BPE.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The research contributes to the supply chain literature by empirically demonstrating the usefulness of WTT in improving WTU use and BPE through effective ISCI and SSCI.</p><!--/ Abstract__block -->","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":"5 1","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50164840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The penetration effect of digital leadership on digital transformation: the role of digital strategy consensus and diversity types","authors":"Qi Yao, Hongjuan Tang, Yunqing Liu, Francis Boadu","doi":"10.1108/jeim-09-2022-0350","DOIUrl":"https://doi.org/10.1108/jeim-09-2022-0350","url":null,"abstract":"PurposeSuccessful digital transformation involves all areas which bring new impacts and challenges to the leadership of the enterprise. From the perspective of organizational identification, the authors construct a theoretical model of digital leadership–digital strategic consensus–digital transformation and explore the different moderated mediation effects of diversity types.Design/methodology/approachThis paper obtains data from 351 Chinese science and technology enterprises and uses regression analysis and bootstrap analysis to test the research hypotheses.FindingsThe results demonstrate that digital leadership has a positive impact on digital transformation. Digital strategic consensus partially mediates the linkage between digital leadership and digital transformation. Disparity diversity and variety diversity positively moderate the mediating role of digital strategic consensus between digital leadership and digital transformation, respectively; and separation diversity negatively moderates the mediating role of digital strategic consensus between digital leadership and digital transformation.Originality/valueThe research innovatively measures digital leadership and digital transformation. It expands the application of leadership, strategic consensus, diversity and other related theories in a digital context and provides a decision-making basis for enterprises' digital transformation.","PeriodicalId":47889,"journal":{"name":"Journal of Enterprise Information Management","volume":" ","pages":""},"PeriodicalIF":6.5,"publicationDate":"2023-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47976124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}