Asia Pacific Journal of Marketing and Logistics最新文献

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Perceived environmental responsibility: how environmental pollution promotes self-improvement product preference 感知的环境责任:环境污染如何促进自我改善的产品偏好
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-30 DOI: 10.1108/apjml-03-2024-0314
Yaming Wang, Jie Han, Junhai Li, Chunlan Mou
{"title":"Perceived environmental responsibility: how environmental pollution promotes self-improvement product preference","authors":"Yaming Wang, Jie Han, Junhai Li, Chunlan Mou","doi":"10.1108/apjml-03-2024-0314","DOIUrl":"https://doi.org/10.1108/apjml-03-2024-0314","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This research is aimed to examine how environmental pollution affects consumers' preference for self-improvement products.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Through a series of three experimental studies, this research substantiates our hypotheses by employing various manipulations of environmental pollution and examining different types of self-improvement products.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The research demonstrates that environmental pollution enhances consumers' preference for self-improvement products via the mediation of perceived environmental responsibility. And the effect is negatively moderated by social equity sensitivity.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The recurrent incidence of environmental pollution has elicited significant concern among the general public and academic scholars. An overwhelming majority of research examining the impact of pollution on consumer behavior has concentrated on its influence on environmentally friendly and healthy consumption patterns. Nevertheless, the current research proposes that pollution fosters a preference for products associated with self-improvement, mediated by perceived environmental responsibility, with the effects being moderated by social equity sensitivity.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142225479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Linking SMEs’ customer strategy to firm growth: the case of manufacturing suppliers in South Korea 将中小企业的客户战略与企业成长联系起来:韩国制造业供应商的案例
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-29 DOI: 10.1108/apjml-03-2024-0313
Eunjeong Seo, Euehun Lee
{"title":"Linking SMEs’ customer strategy to firm growth: the case of manufacturing suppliers in South Korea","authors":"Eunjeong Seo, Euehun Lee","doi":"10.1108/apjml-03-2024-0313","DOIUrl":"https://doi.org/10.1108/apjml-03-2024-0313","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study examines the customer strategies for small- and medium-sized manufacturing suppliers (SMMSs) in customer dominance markets, particularly regarding power asymmetry. It has two key objectives: (1) to identify factors impacting SMMSs' customer strategies, including technological and marketing capabilities and the importance of the main customer and (2) to examine the impact of these strategies on firm growth.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Using the survey data on 279 Korean manufacturing suppliers in B2B markets, nine hypotheses were verified through a structural equation model (SEM). It involved capturing the varied influence of organizational capabilities on the two types of customer strategies and the link between customer strategy and firm growth.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Technology and marketing capabilities affect new customer acquisition directly, while in the case of main customer retention, marketing capability affects main customer retention through the overall satisfaction about the existing relationship. Although the importance of the main customer suppresses new customer acquisition strategies, SMMSs should actively pursue both customer acquisition and retention to promote firm growth.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The findings reveal how SMMSs, leveraging technological and marketing capabilities, can concurrently pursue new customer acquisition and main customer retention. Additionally, it empirically demonstrates the impact of the main customer’s importance on these customer strategies and underscores the positive impact of both strategies on firm growth. This provides a blueprint for a value-creation process linking capabilities, customer strategies and firm performance.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Navigating negative events: the role of online destination brand experience in tourists' travel decisions 驾驭负面事件:在线目的地品牌体验在游客旅游决策中的作用
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-29 DOI: 10.1108/apjml-03-2024-0348
Adnan Muhammad Shah, Abdul Qayyum, Mahmood Shah, Raja Ahmed Jamil, KangYoon Lee
{"title":"Navigating negative events: the role of online destination brand experience in tourists' travel decisions","authors":"Adnan Muhammad Shah, Abdul Qayyum, Mahmood Shah, Raja Ahmed Jamil, KangYoon Lee","doi":"10.1108/apjml-03-2024-0348","DOIUrl":"https://doi.org/10.1108/apjml-03-2024-0348","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study addresses tourists' post-consumption perspectives on the impact of online destination experiences and animosity on travel decisions. Developing a framework based on the stimulus-organism-response (SOR) theory, we examine the previously unexplored relationship between post-negative events, online destination brand experience (ODBE), tourists' animosity and destination boycott intentions within the domestic tourism context.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Data from 355 actively engaged domestic travelers in Pakistan who follow destination social media pages (i.e. Instagram and Facebook) was analyzed using structural equation modeling.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The findings reveal that post-negative events ODBE significantly stimulate tourists' animosity, which in turn drives destination boycott intentions. The ODBE indirectly affects boycott intentions through animosity, acting as a partial mediator. The analysis highlights the significance of the users' prior experience levels (novice vs experienced). Multigroup analysis shows that novice visitors are more sensitive to negative online experiences, resulting in stronger animosity than experienced visitors. Animosity significantly drives boycott intentions, particularly among experienced visitors.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study’s novelty lies in its comprehensive examination of post-negative events, focusing on how the ODBE influences tourists' negative emotions and boycott intentions. These findings offer valuable insights for tourism researchers and destination marketers, underscoring the importance of optimizing post-service failure ODBE strategies for brand repair, online reputation management, digital marketing innovation and customized service recovery to mitigate the impact of negative events.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effects of quality perception and multisensory perception on purchase intention when consumers shop online 消费者网购时的质量感知和多感官感知对购买意向的影响
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-29 DOI: 10.1108/apjml-03-2024-0360
Bo Han, Pei Li, Xiaoqin Tan
{"title":"The effects of quality perception and multisensory perception on purchase intention when consumers shop online","authors":"Bo Han, Pei Li, Xiaoqin Tan","doi":"10.1108/apjml-03-2024-0360","DOIUrl":"https://doi.org/10.1108/apjml-03-2024-0360","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>How to reduce uncertainty in clothing online purchasing has become a primary concern for consumers. This study aims to investigate the effects of quality perception and multisensory perception on consumer online clothing purchase intention and to explore the mediating effect of trust.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study was conducted with consumers who have online clothing shopping experiences. A total of 539 valid samples were analyzed by bootstrap and structural equation model.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The result of this research revealed that perceived information quality, perceived service quality, perceived haptic imagery and perceived visual-audio cues have a significant influence on purchase intention. Additionally, consumers’ trust is positively correlated with purchase intention. Trust mediates the relationship between the perceptions (perceived information quality, perceived service quality, perceived haptic imagery and perceived visual-audio cues) and purchase intention, irrespectively.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>To investigate the effects of multisensory perception on purchase intention, perceived haptic imagery is adopted as a variable in this study. This study investigates the mediating role of trust between multisensory perception and purchase intention. The findings of this study can enrich Stimulus-Organism-Response (S-O-R) framework and Information System (IS) success model in the field of clothing online shopping.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142225456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Young consumers' online experiential consumption behavior of foreign contemporary music: generational and gender differences in the refined stimulus-organism-response theory 年轻消费者对外国当代音乐的在线体验式消费行为:精炼刺激-有机体-反应理论中的代际和性别差异
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-28 DOI: 10.1108/apjml-01-2024-0125
Wooyang Kim, Hyun Sang An, Donald A. Hantula, Anthony Di Benedetto
{"title":"Young consumers' online experiential consumption behavior of foreign contemporary music: generational and gender differences in the refined stimulus-organism-response theory","authors":"Wooyang Kim, Hyun Sang An, Donald A. Hantula, Anthony Di Benedetto","doi":"10.1108/apjml-01-2024-0125","DOIUrl":"https://doi.org/10.1108/apjml-01-2024-0125","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to examine the younger generations’ experiential consumption of foreign contemporary music online (i.e. digital music streaming services) by generation and gender in the US market.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The author proposes a sequential experiential consumption model by applying Jacoby’s refined stimulus-organism-response (S-O-R) theory to better understand the experiential sequences in foreign music consumption among young generations in the US market. The proposed model, using structural equation modeling (SEM), examines a cognitive permeable role and a hierarchical affective mediating role. Also, moderating roles of generation and gender are simultaneously tested in overall and specific causal relationships.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The refined S-O-R framework is superior to a linear one in better understanding young consumers’ online experiential foreign music consumption behavior. Moreover, hierarchical sequenced affective organismic behavior is crucial to enhance young consumers’ online music consumption experiences to regulate subsequent behavioral responses. Furthermore, gender differences but no generational differences exist in the experiential consumption process among young consumers. Nevertheless, the strength of S-O-R factors affecting experiential consumption seems idiosyncratic simultaneously in gender and generation.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The study suggests foreign music streaming services boost profitability by focusing on young consumers' psychological ownership and tailored experiences, encouraging a shift from freemium to premium subscriptions. Also, the findings recommend adopting phygital experiences using technologies like AR, VR and MR to enhance engagement and create unique, emotionally resonant experiences for young consumers, thus fostering a more profitable business model.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The authors address under-researched topics relevant to young generations by applying Jacoby’s refined S-O-R framework to foreign music consumption through online streaming. This approach delves into a lesser-explored consumer behavior framework, highlighting young generations’ musical trends. The model reveals cognitive and affective roles, offering advantages over traditional linear S-O-R models. It also uniquely incorporates the moderating effects of generation and gender in music consumption studies, addressing a gap in music-related studies.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact of carbon emission regulations on B2C car-sharing platforms’ operating models 碳排放法规对 B2C 汽车共享平台运营模式的影响
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-27 DOI: 10.1108/apjml-04-2024-0474
Changyong Sun, Yiwen Li, Yixuan Liu
{"title":"The impact of carbon emission regulations on B2C car-sharing platforms’ operating models","authors":"Changyong Sun, Yiwen Li, Yixuan Liu","doi":"10.1108/apjml-04-2024-0474","DOIUrl":"https://doi.org/10.1108/apjml-04-2024-0474","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Although the impact of carbon emissions regulations is evident to upstream automakers, their influence on downstream B2C car-sharing platforms remains unclear. This article reveals the influence of carbon emission regulations on the performance of supply chain members. In particular, we focused on the decision of B2C car-sharing platforms.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>We develop a three-stage dynamic game model consisting of an automaker, a B2C car-sharing platform and consumers.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The carbon emission cap has a critical threshold. Above this threshold, the regulation is ineffective for the platform’s operating model. Below it, the regulation affects the platform, moderated by customers' green awareness. The threshold initially decreases (weakly) and then increases in awareness. Effective caps reduce profits for the manufacturer, B2C car-sharing platform and supply chain, while ineffective caps see higher profits with increased awareness.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Firstly, this paper explores the impact of carbon emission caps on the operational strategies of B2C car-sharing platforms within the sharing economy, complementing existing research. Secondly, it identifies conditions where stricter caps prompt B2C car-sharing platforms to adjust their operational models and offers fresh insights for managers and departments responsible for carbon emission policy formulation. Thirdly, the study uncovers how carbon emission caps affect the performance of supply chain members, providing crucial managerial insights for sustainable operations.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reselling or agency selling? The impact of live-streaming on selling formats 转售还是代理销售?直播对销售形式的影响
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-27 DOI: 10.1108/apjml-06-2024-0715
Yue Bicheng, Naimeng Liu, Bin Liu
{"title":"Reselling or agency selling? The impact of live-streaming on selling formats","authors":"Yue Bicheng, Naimeng Liu, Bin Liu","doi":"10.1108/apjml-06-2024-0715","DOIUrl":"https://doi.org/10.1108/apjml-06-2024-0715","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Choosing the proper selling format for online retail has long been a critical issue for many platforms to consider, whereas the emergence and popularity of live-streaming have had a massive impact on the platform's business. As a result, selecting the suitable operating strategy for the live channel has become another critical issue for platforms. In such a context, what will be the impact of live-streaming on selling formats?</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>In order to explore these issues, we identified two selling formats (wholesale reselling or agency selling) as well as two operating strategies (introduce or discard). Thereby, four channel-structures are constructed, namely the reselling-discard model (WN), the reselling-introduce model (WL), the agency-discard model (AN), and the agency-introduce model (AL). We comprehensively compare how different structures affect stakeholders' interests, consumer surplus, and social welfare through equilibrium analyses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>These results help clarify the impact of critical factors (e.g. self-effort attribute, cross-effort attribute, and commission ratio) on the choice of models. We find that regardless of the selling agreement between the manufacturer and the platform, the introduction of a live store is necessary; specifically, when the commission ratio is high, the platform's optimal decision is first to sign an agency agreement and then apply live selling (AL); conversely, when the commission ratio is low, the platform's optimal strategy is first to enable the live channel and then to select the reselling format (WL), together, this also reveals, from a theoretical perspective.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Our study includes the dual analysis of selling formats and channel operations, considering the inherent dual attributes of service efforts and the external competitive environment.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The persuasive effects of scarcity messages on impulsive buying in live-streaming e-commerce: the moderating role of time scarcity 稀缺性信息对直播电子商务中冲动性购买的说服效果:时间稀缺性的调节作用
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-23 DOI: 10.1108/apjml-03-2024-0269
Shuaikang Hao, Ling Huang
{"title":"The persuasive effects of scarcity messages on impulsive buying in live-streaming e-commerce: the moderating role of time scarcity","authors":"Shuaikang Hao, Ling Huang","doi":"10.1108/apjml-03-2024-0269","DOIUrl":"https://doi.org/10.1108/apjml-03-2024-0269","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Live-streaming e-commerce (LSE) allows anchors to bring offline promotion skills to interact with consumers and persuade them to buy. However, how consumers respond to these communications remains unknown. This study examines the persuasive effect of different scarcity marketing messages on impulsive buying in the LSE context.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study adopts scenario-based experimental methods and conducts two 2 quantity-based scarcity (supply-framed vs demand-framed)*2 time-based scarcity appeals (high vs low) between-subjects experiments to test the hypotheses.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicate that supply-framed appeals are more effective in provoking consumers’ arousal and impulsive buying, but are moderated by time scarcity. Furthermore, emotional arousal only mediates the effects of quantity-based scarcity appeals on impulsive buying under high-level time scarcity conditions.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study contributes to the e-commerce literature by comparing the persuasive effect of different scarcity messages in the LSE context. We broaden the scarcity marketing literature by testing the combined effect of quantity-based and time-based scarcity appeals. Finally, this study extends the application of the competitive arousal model.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Influencer-generated content on social media: how does influencers’ self-disclosure affect followers’ purchase intentions? 社交媒体上影响者生成的内容:影响者的自我披露如何影响追随者的购买意向?
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-21 DOI: 10.1108/apjml-07-2023-0618
Honghong Zhang
{"title":"Influencer-generated content on social media: how does influencers’ self-disclosure affect followers’ purchase intentions?","authors":"Honghong Zhang","doi":"10.1108/apjml-07-2023-0618","DOIUrl":"https://doi.org/10.1108/apjml-07-2023-0618","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study investigates the effects of two types of self-disclosure by influencers (i.e. personal self-disclosure and professional self-disclosure) on followers’ parasocial relationships with them and online engagement with their content, which eventually affect followers’ purchase intentions.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study collected data based on a cross-sectional survey of 823 social media users. Structural equation modeling analysis was used to test the overall structural model and the mediating roles of parasocial relationships and engagement.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study reveals that influencers’ personal self-disclosure has a positive impact on followers’ parasocial relationships with them and online engagement with their content. Interestingly, the results indicate an inverted U-shaped relationship between influencers’ professional self-disclosure and followers’ parasocial relationships, as well as online engagement with the influencers’ content. Furthermore, followers’ parasocial relationships and engagement partially mediate the impact of influencers’ personal and professional self-disclosure on followers’ purchase intentions.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study contributes to the literature by revealing the underlying mechanisms of the differential effects of influencers’ personal and professional self-disclosure on followers’ purchase intentions.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings will assist marketers in leveraging influencer-generated content to enhance influencer marketing effectiveness.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research provides a better understanding of the potential linear and nonlinear effects of influencers’ self-disclosure on followers’ parasocial relationships and engagement in social media marketing.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142227680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of perceived streamer characteristics and product characteristics on consumer behavior inertia in livestreaming contexts 感知到的流媒体特征和产品特征对直播语境下消费者行为惯性的影响
IF 3.7 4区 管理学
Asia Pacific Journal of Marketing and Logistics Pub Date : 2024-08-21 DOI: 10.1108/apjml-01-2024-0008
Chunlin Yuan, Yajing Yin, Zeran Zhang, Shuman Wang, Hakil Moon
{"title":"The influence of perceived streamer characteristics and product characteristics on consumer behavior inertia in livestreaming contexts","authors":"Chunlin Yuan, Yajing Yin, Zeran Zhang, Shuman Wang, Hakil Moon","doi":"10.1108/apjml-01-2024-0008","DOIUrl":"https://doi.org/10.1108/apjml-01-2024-0008","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to develop a chain-mediated model to examine how streamer and product characteristics influence consumer behavior inertia (CBI) based on an extended cognitive-affective-conative (CAC) perspective.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study used an online survey concerning the livestreaming activities of 250 experienced shoppers to measure the proposed model.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Streamer (product) attractiveness mediates the relationship between streamer (product) characteristics and shopping experience memory. Streamer (product) attractiveness and shopping experience memory have a chain mediating effect between the streamer (product) characteristics and CBI.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Theoretically, the study demonstrates the critical role of attractiveness and shopping experience memory in the formation of consumer inertia and complements current explanations of consumer continuance of buying through livestreaming. From a managerial standpoint, the findings provide guidelines for enterprises carrying out livestreaming business on how to improve inertia to realize a stable profit source.</p><!--/ Abstract__block -->","PeriodicalId":47866,"journal":{"name":"Asia Pacific Journal of Marketing and Logistics","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142198933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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