{"title":"News/Discussion Values and Interactivity in Corporate Social Responsibility Communication via Social Media","authors":"Z. Lew, C. Stohl","doi":"10.1177/08933189241261671","DOIUrl":"https://doi.org/10.1177/08933189241261671","url":null,"abstract":"Social media have great potential to facilitate corporate social responsibility (CSR) dialogue between companies and their stakeholders, but two fundamental issues remain: how to encourage greater participation/dialogue and how to avoid the development of echo chambers, whereby participants merely reinforce their previously held views, potentially increasing the polarization of stakeholders. The problem of participation is grounded in people’s reluctance to comment on social media, and concerns with echo chambers arise when social media comments merely reinforce company statements. This research hypothesized that people’s willingness to comment increases when company replies are perceived to be contingent on past comments and when there is uncertainty, rather than negativity, in the comments. Results supported only the latter. Additionally, the study investigated the valence of comments and responses, exploring whether valenced comments engender potentially opinion-reinforcing echo chambers. Results showed that uncertainty tended to foster more interaction and questions, and that negativity inspired more negative comments.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141361071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Karen K. Myers, Camille G. Endacott, Jacova Snyder
{"title":"“Your Connection is Unstable”: Remote Socialization and Effects on Organizational Assimilation","authors":"Karen K. Myers, Camille G. Endacott, Jacova Snyder","doi":"10.1177/08933189241259163","DOIUrl":"https://doi.org/10.1177/08933189241259163","url":null,"abstract":"This study examined remote socialization of knowledge workers who began work remotely and the immediate and more distal effects on their organizational assimilation (OA) and other outcomes. We identify potential aftereffects as reported from interviews with 21 workers collected soon after entry and also approximately a year later to understand these longer-term effects. The data demonstrate their job competency and recognition were least affected, their ability to develop familiarity with others and role negotiation were moderately affected, and involvement and acculturation were significantly affected. Remote socialization reduced organizational identification when participants felt less connection, linked to turnover. Early-career (vs. mid-career) newcomers reported more disappointments, which led to breaches of their psychological contracts and premature turnover. We discuss theoretical and practical implications for remote socialization and the longer-term distal effects on their OA and connection to their organization.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141378783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: Performing Organizational Paradoxes","authors":"Patrice M. Buzzanell","doi":"10.1177/08933189241254531","DOIUrl":"https://doi.org/10.1177/08933189241254531","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140936169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evaluating the Relationship Between Nonprofit Capacities and Organizational Effectiveness During a Global Pandemic","authors":"Rong Wang, Hillary Hamilton","doi":"10.1177/08933189241249759","DOIUrl":"https://doi.org/10.1177/08933189241249759","url":null,"abstract":"Guided by the contingency model of capacity effectiveness, we examine the relationship between organizational capacities and performance indicators during COVID-19. We conceptualized operational capacity and board leadership capacity as process oriented to ensure organizations’ effective functioning and to demonstrate accountability. Technological capacity and networking capacity were defined as resource oriented to help accomplish organizational goals. We used two effectiveness indicators to capture the input-output success measured by goal attainment and an organization’s ability to learn and adapt to improve its performances based on evaluation data (i.e., professional data use). Survey data collected from nonprofits located in a southeastern U.S. state showed that generally nonprofits were not performing well due to operation challenges. Operational capacity and technological capacity were negatively related to goal attainment; however, these two capacities and board leadership capacity were all positively related to professional data use. Implications describe how to turn a crisis into an opportunity to build resilience.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140835717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Marshall Scott Poole
{"title":"Interacting Barriers: How Barriers Compound Across Levels of Analysis to Affect Teams","authors":"Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Marshall Scott Poole","doi":"10.1177/08933189241249963","DOIUrl":"https://doi.org/10.1177/08933189241249963","url":null,"abstract":"Collaboration remains a central aspect of contemporary work and a source of emergent barriers that hinder team success. Scholarship has identified the breadth of barriers teams can face when working together and recognizes barriers as interdependent. This paper builds on this scholarship to address the types of relationships barriers can have as they interact across levels of analysis to affect teams. We draw on qualitative interview data with scientific teams to explore relationships among barriers stemming from teams’ internal processes and context. We identify common relationship patterns among barriers that can be used as a framework for analyzing complex, multi-level barrier systems affecting team outcomes. Our data highlight the importance of considering longitudinal, strategic support for targeting cross-barrier interactions when seeking to intervene in collaborations. This framework has practical application in supporting teams and creating policies that support collaborative work.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140803890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Catherine Archambault-Janvier, François Cooren, Consuelo Vásquez
{"title":"Speaking in Unison: The Voice Dilemma in Open Strategy","authors":"Catherine Archambault-Janvier, François Cooren, Consuelo Vásquez","doi":"10.1177/08933189241247140","DOIUrl":"https://doi.org/10.1177/08933189241247140","url":null,"abstract":"In this paper, we adopt a Communication as Constitutive of Organizations (CCO) perspective to investigate how organizations implementing Open Strategy initiatives maintain openness and closure in tension by attending to a plurality of voices and their diversity (polyphony), while at the same time speaking in one strategic voice (monophony). Based on the Kiabi case, we explore what we name the voice dilemma by focusing on the ways different stakeholders involved in strategy making manage the co-authoring of strategy through voicing, negotiating, and legitimizing matters of concern. We contribute to extant literature by focusing on the management of polyphony and monophony as a way to embrace the paradox of openness that characterizes Open Strategy. More precisely, we show how some form of closure needs to be nurtured during the opening process (the co-authoring process during which multiple employees are invited to contribute to strategizing). However, we also argue that some form of opening needs to be nurtured during the closure process (the process during which the official authoring/positioning of the organization is finally defined). This study offers a longitudinal case that allows showcasing how the opening and closing strategies evolve over time.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140614877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: Cooperatives at Work","authors":"Sofia A. Cavaness, Margot Plunkett","doi":"10.1177/08933189241247139","DOIUrl":"https://doi.org/10.1177/08933189241247139","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building Buying-in: Understanding the Anticipatory Socialization Phase of Workers in a Full-Life Organization","authors":"Michael K. Ault","doi":"10.1177/08933189241247141","DOIUrl":"https://doi.org/10.1177/08933189241247141","url":null,"abstract":"This qualitative investigation explored the anticipatory socialization phase of volunteers in the missionary program of the Church of Jesus Christ of Latter-day Saints, a full-life organization. Constant comparative analysis revealed that participants experienced three phases of organizational identification within their anticipatory socialization phase: exposure, exploration, and engagement. In the exposure phase, participants were presented with socializing messages that taught participants the rules, expectations, and values of the organization. In this phase, participants accepted the organizational identity largely without reservation. In the exploration phase, participants questioned their organizational identity and explored alternative, varied, and competing identities. In this phase, participants pushed their organizational identity to the periphery of their social identity. Finally, in the engagement phase, participants recentered their organizational identity and committed to their membership in the organization. Identifying these phases assists organizations and individuals in understanding and developing organizational engagement.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: The Sage Handbook of Qualitative Research in Organizational Communication","authors":"Ziyu Long","doi":"10.1177/08933189241245129","DOIUrl":"https://doi.org/10.1177/08933189241245129","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: Ella Baker's Catalytic Leadership: A Primer on Community Engagement and Communication for Social Justice","authors":"Nancy Maingi Ngwu","doi":"10.1177/08933189241245128","DOIUrl":"https://doi.org/10.1177/08933189241245128","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}