Journal of Public Relations Research最新文献

{"title":"Investigating Stakeholders’ Reactions to Crises in the Nonprofit Sector Through the Lens of Social Identity Theory","authors":"Liang Ma","doi":"10.1080/1062726X.2023.2166940","DOIUrl":"https://doi.org/10.1080/1062726X.2023.2166940","url":null,"abstract":"ABSTRACT Social identity theory (SIT) suggests that organizations fulfill stakeholders’ psychological needs by meeting their self-definitional needs. Different crises may undermine such psychological fulfillment to varying degrees and lead stakeholders to react differently to the crises. This study examined the intersection of SIT and crisis communication in the context of social-cause-related nonprofit organizations (NPOs). It used the concept of identity threat to investigate whether a crisis is more detrimental when it directly compromises an NPO’s organizational identity and whether this effect varies depending on the stakeholders’ levels of social-cause involvement. Data were collected from 630 participants in an online between-subject experiment. As the study found, a crisis that directly compromises an NPO’s identity does more damage to stakeholders’ identification, attribution of responsibility, attitudes, and intentions of negative word-of-mouth than a crisis that does not. However, this effect of crisis types disappears among stakeholders with low social-cause involvement. Additionally, stakeholder-NPO identification mediates the interaction effects of crisis types and social-cause involvement on the attitudinal and intentional outcomes.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"113 - 133"},"PeriodicalIF":3.4,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44444094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Fostering Organization-Public Relationships Through Openness and Engagement: A Meta-Analysis","authors":"M. Zhan, Xinyan Zhao","doi":"10.1080/1062726X.2022.2160335","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2160335","url":null,"abstract":"ABSTRACT The accumulating literature regarding antecedents of organization-public relationships (OPRs) has been mixed. This study employed a meta-analytic method to synthesize the roles of organizational openness and publics’ engagement behaviors quantitatively and systematically in studies of OPRs. The results showed that the corrected mean correlations ( ) between organizational openness and OPRs ranged from .52 to .72, and those between publics’ engagement behaviors and OPRs ranged from .30 ‘to .42. Overall, the relationships between engagement and elements of OPRs differed for (1) for-profit organizations versus others (e.g. nonprofits, government); (2) samples collected from the eastern versus western cultures; and (3) different types of populations (i.e. students, survey panels, and target populations). Similar patterns also emerged for the moderating effects of organization and population type on the associations between openness and OPRs. Synthesizing existing empirical results on openness, engagement, and OPRs meta-analytically helps build consensus on those relationships and inspires new directions for OPRs theory building.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"86 - 112"},"PeriodicalIF":3.4,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46077009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Concentric Firestorm: A Qualitative Study of Black Lives Matter Activism and the COVID-19 Pandemic","authors":"T. Gallicano, Olivia Lawless, Abagail M. Higgins, Samira Shaikh, Sara M. Levens","doi":"10.1080/1062726X.2022.2164004","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2164004","url":null,"abstract":"ABSTRACT The combination of a global pandemic and an ignited social justice movement created a digital environment in which people turned to social media to navigate a concentric firestorm fueled by both the Black Lives Matter movement and the COVID-19 pandemic. Through interviews with 25 supporters of the Black Lives Matter movement, we used the circuit of culture to build theory about the production and consumption of messages. Specifically, we examined the ways in which meaning was produced, interpreted, and contested in the context of a social movement occurring inside of a global pandemic. We engaged in theoretical bricolage by demonstrating how perspective by incongruity, appropriation, and the referent criterion can shape meaning within the context of the circuit of culture. This study concludes with a foundational conceptualization of concentric firestorms, and we relate this conceptualization to two concepts we propose based on our data: virtual density and virtual saturation.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"63 - 85"},"PeriodicalIF":3.4,"publicationDate":"2023-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42718566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of Base Crisis Response and Dialogic Competency: Employee Response to COVID-19 Internal Crisis Communication","authors":"Yeonsoo Kim, Iccha Basnyat, Shana Meganck","doi":"10.1080/1062726X.2022.2148673","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2148673","url":null,"abstract":"ABSTRACT Informed by crisis communication literature and dialogic communication theory, this study proposed an internal crisis communication model for the COVID-19 pandemic, considering base crisis responses (i.e., instructing information, adjusting information) and dialogic competency (i.e., mutuality, openness) as key variables. Trust in organizational commitment related to the COVID-19 pandemic was presented as a mediator. Through this model, we examined how employees’ sense of belonging to their organization, relational satisfaction, and their support for organizational decisions about COVID-19 were related to the factors presented. An online survey of full-time employees in the U.S. was conducted. The study found that instructing information in the context of COVID-19 was positively associated with employee trust in their organization’s pandemic-related commitment and, in turn, increased employees’ support for organizational decisions, sense of belonging, and relationship satisfaction. Conversely, adjusting information had a negative effect on employee trust in organizational commitment. The dialogic competency of employers in COVID-19-related internal crisis communication, characterized by mutuality and openness, was not only indirectly related to positive employee responses through trust in their organization’s commitment, but was also directly related to greater support of organizational decisions, a sense of belonging, and relationship satisfaction. Based on the findings, theoretical and practical implications were discussed.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"37 - 61"},"PeriodicalIF":3.4,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45870686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Cultural Approach to Understanding Publics and their Information Behaviors during COVID-19: Self-Construal and Identity Salience","authors":"Lan Ni, Hongmei Shen","doi":"10.1080/1062726X.2022.2149533","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2149533","url":null,"abstract":"ABSTRACT Integrating the situational and cross-situational approaches to understanding publics, this study examined cultural antecedents (self-construal and political identity salience) to situational perceptions (problem recognition, involvement recognition, constraint recognition), situational motivation, and key information behavior regarding the COVID-19 pandemic. Results from an online survey (N = 556) showed that political identity salience and interdependent self-construal triggered publics’ situational perceptions, which in turn activated their situational motivation and information forwarding behaviors. The study contributed to public research through examining important cultural influences on value-laden and polarized issues and revealing additional nuances in communicative activeness.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"1 - 16"},"PeriodicalIF":3.4,"publicationDate":"2022-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45455868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Dialogic Vaccine Communication in the Workplace Facilitates Employee Advocacy for COVID-19 Vaccine Uptake","authors":"W. Tao, Yeunjae Lee, J. Li, Mu He","doi":"10.1080/1062726X.2022.2150624","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2150624","url":null,"abstract":"ABSTRACT Encouraging employees’ vaccine uptake and motivating their vaccine advocacy are crucial steps to secure workplace health and safety during the current pandemic. Yet, how to achieve those steps remains challenging. To address this challenge, this study examines whether and how companies’ vaccine communication efforts with employees, particularly dialogic communication, can motivate employees’ advocacy behaviors for COVID-19 vaccine uptake. Specifically, by drawing insights from public relations, management, psychology, and health communication research, we predict that organizations’ dialogic communication will enhance employees’ perceptions of organizational support for vaccination, which will further increase employees’ positive emotions while decreasing their negative emotions toward the vaccines. These emotional states will ultimately contribute to employees’ vaccine advocacy. An online survey among 505 full-time U.S. employees supported our predictions. Our study advances public relations, organizational communication, and workplace health scholarships and practice by revealing the under-explored role of workplace communication in promoting public health.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"35 1","pages":"17 - 36"},"PeriodicalIF":3.4,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46061614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Extending civic values in architectures of listening: Arendt, Mouffe and the pluralistic imperative for organizational listening","authors":"Luke W. Capizzo, Meredith Feinman","doi":"10.1080/1062726X.2022.2127728","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2127728","url":null,"abstract":"ABSTRACT This conceptual paper introduces the concept of civic listening to augment organizational listening theory and practice. Drawing from critical theorists Arendt and Mouffe, it centers pluralism, agonism, deliberation, and reflection as central to listening and delineates the functions and values of civic listening to add to existing architectures. In doing so it provides additional guidance to help organizations (1) listen for what might be challenging for leaders to hear, (2) ensure values of deliberation and pluralism are enacted in listening contexts, and (3) help better triangulate organizational awareness among a diverse constellation of other organizations and stakeholders. Building on organizational listening scholarship that addresses the potential for the concept’s contributions to democratic society, this new perspective points toward deeper, more nuanced, and more equitable organizational engagement in civic discourse and firmer ground for contentious issue involvement. It introduces five critical values within an architecture of civic listening to guide practice: “other” orientation, pluralistic engagement, harmony over consensus, reflective processes, and social problem-solving focus.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"34 1","pages":"274 - 295"},"PeriodicalIF":3.4,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45355827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Advocacy and marginality: Considering legitimacy, authenticity, and culture to extend fully functioning society theory","authors":"Sarah A. Aghazadeh","doi":"10.1080/1062726X.2022.2118749","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2118749","url":null,"abstract":"ABSTRACT Public relations (PR) scholars have highlighted the discipline’s responsibility to advocate for marginalized groups against the backdrop of fully functioning society theory (FFST), which emphasizes how collectives, issues, and ideas undergo appraisal for collective decision-making. What is in need of scholarly inquiry is how marginalized groups struggle to assert the legitimacy and authenticity required to influence collective decision-making when appraisals of worth are predicated on the cultural context that marginalizes them. This essay explicates legitimacy and authenticity alongside culture and marginality to investigate the specific advocacy challenges that marginalized groups face. Ultimately, it presents theoretical extensions for FFST, urges PR to consider the differences between facilitational and representational advocacy approaches for marginalized groups, and encourages PR scholarship and practice to legitimize lived experience. While this essay primarily draws examples from a specific marginalized group within mental health advocacy, consumers/survivors/ex-patients, it also offers reflections for other marginalized groups.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"34 1","pages":"257 - 273"},"PeriodicalIF":3.4,"publicationDate":"2022-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45641735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effects of leadership in corporate social advocacy on positive employee outcomes","authors":"Sung-Un Yang, Minjeong Kang, Young Kim, Ejae Lee","doi":"10.1080/1062726X.2022.2123331","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2123331","url":null,"abstract":"ABSTRACT Despite the growing attention to corporate social advocacy in the extant literature, little empirical research has examined the effects of corporate social advocacy in the context of employees. The purpose of this study was to delve into the impact of leadership in corporate social advocacy (CSA) on positive employee outcomes, using data from an online survey of full-time employees working in various corporations in the United States. Controlling for the participants’ tenure, demographic information, and company size, this study found that leaders’ facilitation of corporate social advocacy strongly influenced employee advocacy for their organizations, which was also significantly mediated by employees’ personal identification with the leader and by employee–organization relationship (EOR) quality.","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"34 1","pages":"296 - 316"},"PeriodicalIF":3.4,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43064635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editor’s essay: Reflecting on OPR research","authors":"N. Browning, Sung-Un Yang","doi":"10.1080/1062726X.2022.2125152","DOIUrl":"https://doi.org/10.1080/1062726X.2022.2125152","url":null,"abstract":"Ferguson’s (1984) call for a paradigm shift in public relations research, namely to focus on relationships themselves as the unit of analysis rather than the individuals and entities engaged in those relationships, ranks among the most influential pieces of scholarship in our field – so much so that previous editor-in-chief Bey-Ling Sha requested a 2018 reprint in this journal. Ferguson’s (2018) piece is by far the most cited manuscript published in the Journal of Public Relations Research over the past five years, a testament to her idea’s lasting legacy. Ferguson’s (1984, 2018) work is the foundation stone of the organizational-public relationship paradigm, a bedrock of public relations scholarship for at least the past two decades. Ledingham and colleagues were among the earliest to intensely push this construct forward and the first to codify a general theory of relationship management. Ledingham and Bruning (1998) defined an OPR as “the state which exists between an organization and its key publics in which the actions of either entity impact the economic, social, political and/or cultural well-being of the other entity” (p. 62). Ledingham (2003) would later propose 14 axioms of OPRs, among them that such relationships are transactional; dynamic; goal oriented; governed by expectations of parties involved; driven by those parties needs and wants; and nurtured/fostered by several factors, including communication. The number of published OPR studies in this journal – as well as related outlets like Public Relations Review, Journalism & Mass Communication Quarterly, and Journal of Communication Management – seems to have grown exponentially. Hon and Grunig’s (1999) widely utilized scale for measuring OPR quality has been particularly impactful here, allowing scholars to assess this key construct and study it across various sectors and in relation to numerous antecedent, dependent, moderating, and mediating variables. In short, OPR has been a game changer for our field . . . but perhaps not to the degree we often perceive. As Fawkes (2015) argues, though OPR was perhaps a revolutionary conception, our approach to studying OPR in many ways represents an evolution of the existing excellence paradigm. We can certainty appreciate that point, especially considering that:","PeriodicalId":47737,"journal":{"name":"Journal of Public Relations Research","volume":"34 1","pages":"175 - 178"},"PeriodicalIF":3.4,"publicationDate":"2022-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43820397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}