{"title":"Emerging Tensions in Data Work: Staff and Youth Perspectives in Youth-Serving Organizations","authors":"Alexander Fink, R. V. Roholt","doi":"10.1086/722277","DOIUrl":"https://doi.org/10.1086/722277","url":null,"abstract":"Youth-serving organizations (YSOs) are under increasing pressure to develop performance measurement systems tracking youth participants and program outcomes. Although the challenges of developing performance measurement systems in human service organizations (HSOs) are well documented, scholarly understanding of challenges in the specific case of YSOs is limited. This study uses participant observations in YSOs, interviews with program staff, and focus groups with young people to delineate performance measurement practices. We then employ a framework developed by Carnochan and colleagues to describe performance measurement challenges in HSOs. Findings suggest Carnochan and colleagues’ framework is useful for YSOs. However, because of differences in funding streams, concerns about harm to clients, and strong commitment to client involvement, YSOs face specific tensions in organizational data work not addressed by this framework. Organizations need a rubric focused more on ethical and power conflicts; our article demonstrates the need for further research into data work in YSOs.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"617 - 654"},"PeriodicalIF":2.0,"publicationDate":"2022-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48681036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jaeseung Kim, A. R. Pilarz, Youngjin Hong, Julia R. Henly, H. Sandstrom
{"title":"How Is Instability in Child-Care Subsidy Use Associated with Instability in Child-Care Arrangements?","authors":"Jaeseung Kim, A. R. Pilarz, Youngjin Hong, Julia R. Henly, H. Sandstrom","doi":"10.1086/722096","DOIUrl":"https://doi.org/10.1086/722096","url":null,"abstract":"Federal child-care subsidies through the Child Care and Development Fund support low-income parents’ employment and their children’s development. However, unstable patterns of subsidy use may be associated with instability in care arrangements and with potential negative consequences for parental employment and child well-being. Using a unique data set that links longitudinal administrative subsidy records to survey and child-care calendar data, we examine associations between multiple measures of subsidy instability and child-care instability. Results from survival analyses show that children who have an early subsidy exit are at higher risk of leaving their first subsidized child-care provider. Multiple measures of instability in subsidy use—an early subsidy exit, subsidy spell length, and multiple subsidy spells—are each also associated with children experiencing more total provider changes (both subsidized and unsubsidized). Our findings suggest that recent policy efforts have the potential to promote child-care stability for children receiving subsidies.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"655 - 702"},"PeriodicalIF":2.0,"publicationDate":"2022-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47302387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How the Earned Income Tax Credit Sustains Informal Child-Care Arrangements with Family Members and Helps Maintain Intergenerational Relations","authors":"Dylan Bellisle","doi":"10.1086/722002","DOIUrl":"https://doi.org/10.1086/722002","url":null,"abstract":"The earned income tax credit (EITC) is one of the largest antipoverty programs in the United States. Although extensive research suggests the EITC is linked to various positive parent and child outcomes, limited attention has been paid to how familial obligations shape ways in which the EITC is spent. Research indicates that social networks of extended family and friends can be vital to low-income families’ social and economic well-being, suggesting the importance of exploring their roles in shaping EITC spending decisions. Drawing from in-depth interviews with primarily women of color, this article reveals how some women maintain extended family caregiving arrangements through monetary gifts from their EITC. The women’s narratives illustrate how they identified the social and economic value of the caregiving and how caregiving and monetary reciprocity facilitated the maintenance of intergenerational social support; they also expose limitations of current policies designed to support care arrangements among low-income families.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"744 - 778"},"PeriodicalIF":2.0,"publicationDate":"2022-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44286401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Torn Apart: How the Child Welfare System Destroys Black Families—And How Abolition Can Build a Safer World. By Dorothy Roberts. New York: Basic Books, 2022. Pp. 384. $32.00 (cloth).","authors":"J. Halloran","doi":"10.1086/722004","DOIUrl":"https://doi.org/10.1086/722004","url":null,"abstract":"","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":" ","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45295790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Laura Tach, M. Morrissey, Elizabeth Day, F. Vescia, B. Mihalec-Adkins
{"title":"Experiences of Trauma-Informed Care in a Family Drug Treatment Court","authors":"Laura Tach, M. Morrissey, Elizabeth Day, F. Vescia, B. Mihalec-Adkins","doi":"10.1086/721234","DOIUrl":"https://doi.org/10.1086/721234","url":null,"abstract":"Social service fields have been revolutionized by the recognition of widespread exposure to trauma and its harmful consequences for the populations they serve. Organizations have responded by adopting trauma-informed care (TIC) practices. To date, most research on TIC has been conducted with providers, not clients. We build on existing research by studying the experiences of clients in a cross-system family drug treatment court (FDTC) that implemented substantial TIC reforms. Drawing on in-depth interviews with 21 clients and 9 staff, we found that the dual therapeutic and punitive mandates of the FDTC, along with the court’s related structures of power and control, posed inherent challenges to enacting TIC principles related to control and collaboration. However, TIC reforms did promote a greater sense of transparency, safety, and support from strengths-based resources. We consider lessons for TIC reforms more generally and how therapeutic and punitive functions can enable or constrain TIC in mandated interventions.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"465 - 506"},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47475761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Good Clients and Hard Cases: The Role of Typologies at the Welfare Front Line","authors":"M. McGann, S. O’Sullivan, M. Considine","doi":"10.1086/721056","DOIUrl":"https://doi.org/10.1086/721056","url":null,"abstract":"Frontline staff play a critical role in welfare-to-work delivery, making decisions about who gets selected for which supports and sanctions. Research on these street-level bureaucrats shows them rarely implementing policy exactly as written. Instead, they bring differing valuation frames and identity assessments to this work, resulting in different implementations of policy. Central to this selectivity is the way they type and classify different clients’ characteristics. Using case data from four Australian employment services sites collected over 18 months of fieldwork, we explore how frontline staff members sort clients according to two important dimensions of their perceived conduct: job readiness as workers and trustworthiness as people. We examine the staff’s rationale and the implications of these categorization practices for how clients are treated.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"435 - 464"},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46619041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Terri L. Friedline, So’Phelia Morrow, S. Oh, Thomas Klemm, Jase Kugiya
{"title":"Banks as Racialized and Gendered Organizations: Interviews with Frontline Workers","authors":"Terri L. Friedline, So’Phelia Morrow, S. Oh, Thomas Klemm, Jase Kugiya","doi":"10.1086/721145","DOIUrl":"https://doi.org/10.1086/721145","url":null,"abstract":"Banking as an industry and banks as organizations play central roles in determining access to credit and routine retail banking. However, the persistence of well-documented inequalities necessitates questions about how banks provide access. Through in-depth interviews with 36 bank employees, we deployed theories of racialized and gendered organizations to explore banks’ familiar, routinized practices and procedures. Bank employees’ highly predictable, patterned narratives offered supportive evidence of banks as racialized and gendered organizations that diminish the agency of marginalized groups, legitimate unequal resource distribution, credential Whiteness, and decouple practices from official procedures in ways that uphold racial and gender hierarchies. In the context of banks’ familiar and mundane roles of retail banking and customer service, our findings speak to the depths of these organizations’ reliance on racial and gender hierarchies with wide-reaching implications.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"401 - 434"},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47508744","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"In the Aftermath of the Storm: Administrative Burden in Disaster Recovery","authors":"Meghan M. Duffy, H. L. Shaefer","doi":"10.1086/721087","DOIUrl":"https://doi.org/10.1086/721087","url":null,"abstract":"As climate change intensifies, analyzing the barriers to disaster recovery faced by marginalized communities is increasingly important. Using in-depth interviews from the Understanding Communities of Deep Disadvantage project, a community-level investigation of disadvantage in the United States, this study examines participant experiences with the federal disaster recovery system in the wake of Hurricanes Matthew and Florence. Our analysis reveals how administrative burden, high rejection rates for key disaster recovery programs, and the slow pace of aid ignited a feedback loop that depressed application rates for disaster aid in a community with extreme need.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"507 - 533"},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49399270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Fact Construction and Categorization in Assessment: Cultivating Epistemic Justice and Resistance in Social Work Assessment","authors":"Eunjung Lee","doi":"10.1086/721273","DOIUrl":"https://doi.org/10.1086/721273","url":null,"abstract":"When an individual’s experience is discredited and their views silenced in conversation, epistemic injustice ensues, resulting in an ontological attack on the individual’s human dignity. I examine how social workers claim to know and construct the facts of clients’ experiences, subsequently categorizing them in accordance with professional and institutional knowledge. These constructs may differ from the clients’ own experiences, perpetuating epistemic injustice. Elaborating a process of fact construction and categorization in two case examples, I interrogate the inevitable workings of power at multiple levels during assessment. I argue categorization as a site of epistemic injustice serving three functions: permitting dominant discourses to be taken-for-granted and to legitimize professional actions, framing interactional tasks to align with professional and institutional agendas, and enticing clients and workers with activity-bound accountability, obligation, and entitlement. This analysis invites social workers to reflect critically on how to resist epistemic and social injustice in everyday assessment.","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"96 1","pages":"534 - 571"},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47310871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Opioid Reckoning: Love, Loss, and Redemption in the Rehab State. By Amy C. Sullivan. Minneapolis: University of Minnesota Press, 2021. Pp. 288. $25.95 (cloth); $18.95 (paper).","authors":"H. Pollack","doi":"10.1086/720989","DOIUrl":"https://doi.org/10.1086/720989","url":null,"abstract":"","PeriodicalId":47665,"journal":{"name":"Social Service Review","volume":"1 1","pages":""},"PeriodicalIF":2.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43283906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}