Discourse & Communication最新文献

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TV news on Instagram: Affordances, genres, journalistic cultures Instagram 上的电视新闻:能力、流派、新闻文化
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241270395
Martin Luginbühl
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引用次数: 0
‘Have you insured yourself in any way?’ Salespersons’ mapping questions and their follow-ups in insurance sales negotiations 您以任何方式为自己投保了吗?销售人员在保险销售谈判中的映射问题及其后续问题
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241270377
Jarkko Niemi, Pilvi Heinonen
{"title":"‘Have you insured yourself in any way?’ Salespersons’ mapping questions and their follow-ups in insurance sales negotiations","authors":"Jarkko Niemi, Pilvi Heinonen","doi":"10.1177/17504813241270377","DOIUrl":"https://doi.org/10.1177/17504813241270377","url":null,"abstract":"This study examines how insurance salespeople employ a mapping question to promote life insurance as an additional service to their customers. The mapping question serves a double function, asking about the customer’s situation and creating a context in which transaction-related negotiation is projected to occur. Applying conversation analysis to study video-recorded insurance meetings in Finland, we explore how the mapping question is designed according to the customer’s estimated fit with the target group criteria and their assumed level of understanding of life insurance. We also discuss the trajectories of the negotiation after the customer’s response that expresses interest, conveys hesitation, or rejects the offer. It was found that only a customer’s justified blocking response forestalls further life insurance promotion. The study contributes to the research on questions as agenda-driving actions in institutional interaction and to the literature on question-answer sequences in service encounters.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"37 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Interactive probes: Towards action-level evaluation for dialogue systems 互动探针:实现对话系统的行动级评估
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241267071
Andreas Liesenfeld, Mark Dingemanse
{"title":"Interactive probes: Towards action-level evaluation for dialogue systems","authors":"Andreas Liesenfeld, Mark Dingemanse","doi":"10.1177/17504813241267071","DOIUrl":"https://doi.org/10.1177/17504813241267071","url":null,"abstract":"Measures of ‘humanness’, ‘coherence’ or ‘fluency’ are the mainstay of dialogue system evaluation, but they don’t target system capabilities and rarely offer actionable feedback. Reviewing recent work in this domain, we identify an opportunity for evaluation at the level of action sequences, rather than the more commonly targeted levels of whole conversations or single responses. We introduce interactive probes, an evaluation framework inspired by empirical work on social interaction that can help to systematically probe the capabilities of dialogue systems. We sketch some first probes in the domains of tellings and repair, two sequence types ubiquitous in human interaction and challenging for dialogue systems. We argue interactive probing can offer the requisite flexibility to keep up with developments in interactive language technologies and do justice to the open-endedness of action formation and ascription in interaction.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"11 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Book review: Claudio Scarvaglieri, Eva-Maria Graf, and Thomas Spranz-Fogasy (eds), Relationships in Organized Helping: Analyzing Interaction in Psychotherapy, Medical Encounters, Coaching and in Social Media 书评:Claudio Scarvaglieri、Eva-Maria Graf 和 Thomas Spranz-Fogasy(编),《有组织帮助中的关系》:分析心理治疗、医疗接触、教练和社交媒体中的互动关系
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241280472
Jing Han, Chengtuan Li
{"title":"Book review: Claudio Scarvaglieri, Eva-Maria Graf, and Thomas Spranz-Fogasy (eds), Relationships in Organized Helping: Analyzing Interaction in Psychotherapy, Medical Encounters, Coaching and in Social Media","authors":"Jing Han, Chengtuan Li","doi":"10.1177/17504813241280472","DOIUrl":"https://doi.org/10.1177/17504813241280472","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"75 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Book review: Hiroki Nomoto and Elin McCready, Discourse Particles in Asian Languages Volume II 书评:Hiroki Nomoto 和 Elin McCready,《亚洲语言中的话语分词》第二卷
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241280490
Yanuar Wijayanti
{"title":"Book review: Hiroki Nomoto and Elin McCready, Discourse Particles in Asian Languages Volume II","authors":"Yanuar Wijayanti","doi":"10.1177/17504813241280490","DOIUrl":"https://doi.org/10.1177/17504813241280490","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"209 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Book review: Zsófia Demjén, Sarah Atkins and Elena Semino, Researching Language and Health: A Student Guide 书评:Zsófia Demjén、Sarah Atkins 和 Elena Semino,《研究语言与健康》:学生指南
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-14 DOI: 10.1177/17504813241280464
Fei Cheng, Zi Yang
{"title":"Book review: Zsófia Demjén, Sarah Atkins and Elena Semino, Researching Language and Health: A Student Guide","authors":"Fei Cheng, Zi Yang","doi":"10.1177/17504813241280464","DOIUrl":"https://doi.org/10.1177/17504813241280464","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"1 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An agent in people’s clothing 披着人民外衣的特工
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-10 DOI: 10.1177/01614681241267111
Leigh Clark
{"title":"An agent in people’s clothing","authors":"Leigh Clark","doi":"10.1177/01614681241267111","DOIUrl":"https://doi.org/10.1177/01614681241267111","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"159 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Why news organizations “platform” illiberal politics: Understanding news production, economic insolvency, and anti-democratic pressure through CNN’s 2023 Trump Town Hall 新闻机构为何要为不自由的政治 "站台"?通过 CNN 的 2023 年特朗普市政厅了解新闻生产、经济破产和反民主压力
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-07 DOI: 10.1177/17504813241266584
Nikki Usher
{"title":"Why news organizations “platform” illiberal politics: Understanding news production, economic insolvency, and anti-democratic pressure through CNN’s 2023 Trump Town Hall","authors":"Nikki Usher","doi":"10.1177/17504813241266584","DOIUrl":"https://doi.org/10.1177/17504813241266584","url":null,"abstract":"This article discusses how the economic insolvency of the contemporary mainstream media makes it particularly vulnerable to manipulation by illiberal political actors. Through a case study of CNN’s 2023 Trump Town Hall event, this article argues that democratic backsliding itself has become a potent constraint structuring news production routines and news decision-making. The metajournalistic discourse about the event maligned the role of CNN in “platforming” the former president, underscoring how platform logics have hijacked newsroom decision-making and news judgment. Journalists and other commentators pointed to the continuing power of Trump to dominate coverage and the continued inability of mainstream media to cover his threat to democracy via traditional norms of press/politics. Because news values continue to prioritize coverage of knowns over unknowns, news production routines highlight politicians with illiberal politics, who are in turn able to use the media’s discursive power to undermine democratic norms.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"6 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conversation analysis and conversational technologies: Finding the common ground between academia and industry 会话分析和会话技术:寻找学术界与产业界的共同点
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-07 DOI: 10.1177/17504813241267118
Elizabeth Stokoe, Saul Albert, Hendrik Buschmeier, Wyke Stommel
{"title":"Conversation analysis and conversational technologies: Finding the common ground between academia and industry","authors":"Elizabeth Stokoe, Saul Albert, Hendrik Buschmeier, Wyke Stommel","doi":"10.1177/17504813241267118","DOIUrl":"https://doi.org/10.1177/17504813241267118","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"13 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Special issue of Discourse & Communication on news today: Introduction 关于当今新闻的《话语与传播》特刊:导言
IF 1.9 2区 文学
Discourse & Communication Pub Date : 2024-09-02 DOI: 10.1177/17504813241269212
Monika Bednarek, Teun A. van Dijk
{"title":"Special issue of Discourse & Communication on news today: Introduction","authors":"Monika Bednarek, Teun A. van Dijk","doi":"10.1177/17504813241269212","DOIUrl":"https://doi.org/10.1177/17504813241269212","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"8 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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