Reference Services Review最新文献

{"title":"Development, implementation and importance of an undergraduate peer research consultant program at the University of North Dakota’s Chester Fritz Library","authors":"Karlene Clark, H. Gabriel, K. Borysewicz","doi":"10.1108/rsr-05-2020-0036","DOIUrl":"https://doi.org/10.1108/rsr-05-2020-0036","url":null,"abstract":"This paper aims to describe both the development of a peer research consultant program – using student assistants to staff the reference desk with minimal supervision while providing high-quality research assistance to their undergraduate peers, and the steps taken to create buy-in for the program from campus and librarians.,The authors provide a description of peer reference services and describe how a remodel of the library building facilitated a redesign of services. The paper covers the process of developing program guidelines, securing funding, expectations of peer research consultants, the training process and lessons learned from a medium-sized academic library.,The findings after the first year demonstrate that undergraduates are highly skilled at providing high-quality reference services when provided with quality training and support. In addition, undergraduate students are now seeking out peer researchers for assistance with research items such as topic formation, keyword development in databases and proper citations.,No formal research or assessment of the program has been completed as of this time.,Well-trained Peer Research Consultants (PRCs) provide valued assistance to librarians in freshman composition classes, at the Ask Us reference desk, and to their peers. The program has allowed librarians to provide more outreach to their subject areas.,Students prefer going to their peers for research assistance rather than a professional librarian when given the choice. The training the PRCs are provided by librarians provides credibility and trust, which encourages undergraduate students to approach PRCs for assistance.,This paper draws on multiple iterations of peer reference models to create an original program, involving training student employees to provide reference services at a paraprofessional level, as well as providing the methodology for other academic libraries to develop and launch a similar program.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-05-2020-0036","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42947296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"OhioLINK librarians and Google Scholar over time: a longitudinal analysis of attitudes and uses","authors":"David Luftig, Joan Plungis","doi":"10.1108/rsr-04-2020-0031","DOIUrl":"https://doi.org/10.1108/rsr-04-2020-0031","url":null,"abstract":"\u0000Purpose\u0000This study aims to focus on how librarians use and promote Google Scholar (GS) within their library instruction sessions. This study also examines how Google Scholar and the Google Scholar discovery layer, library links, is promoted on library websites. This information is then analyzed across the three date ranges.\u0000\u0000\u0000Design/methodology/approach\u0000This study provides a longitudinal analysis of the opinions and uses of Google Scholar by the Ohio consortium of libraries, OhioLINK. This study uses survey data that was collected in 2007, 2014 and 2019 via the OhioLINK Listserv and builds off of co-author’s previous study (2008), which examined the attitudes of OhioLINK librarians as it related to Google Scholar.\u0000\u0000\u0000Findings\u0000The results of this research suggested that there were significant changes in use and opinions of Google Scholar between 2007 and 2014 with more normalization of uses and opinions occurring between 2014 and 2019.\u0000\u0000\u0000Research limitations/implications\u0000Respondents were not asked for the type of library where they work or to identify their position within their libraries, which necessarily limits the conclusions that can be drawn from the survey responses. In retrospect, limiting the sample to instruction librarians or faculty librarians might have yielded more meaningful results. Additionally, this project did not evaluate the uses and opinions of librarians using GS at the reference desk. By providing this information, it would be easier to truly glean the uses and opinions of librarians with regard to GS.\u0000\u0000\u0000Practical implications\u0000This research will assist librarians contextualize how one of the most popular research resources has been used and promoted by those within the field and how those opinions have changed over time. This study will provide context into how Google Scholar became one of the most popular research tools and how attitudes of this unprecedented, and controversial, resource came to be accepted by librarians over the past 15 years.\u0000\u0000\u0000Social implications\u0000This study will help librarians better contextualize how other librarians use and promote Google Scholar. Furthermore, it demonstrates how a controversial information research tool became accepted by those in the field over time.\u0000\u0000\u0000Originality/value\u0000According to the authors’ knowledge, this research is the only study to provide a longitudinal analysis of the librarian opinions of Google Scholar. It targeted the same audience in identical surveys in a way no other Google Scholar research has done. It builds off of the co-author’s (2008) work, which is a well-cited study regarding librarian attitudes of Google Scholar. This research was done on the 15th year anniversary of Google Scholar.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-04-2020-0031","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45898651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"COVID-19 and library social media use","authors":"A. Koulouris, Eftichia Vraimaki, Maria Koloniari","doi":"10.1108/rsr-06-2020-0044","DOIUrl":"https://doi.org/10.1108/rsr-06-2020-0044","url":null,"abstract":"\u0000Purpose\u0000The study aims to explore Greek libraries’ social media presence and library operation and social media use during the coronavirus disease 2019 (COVID-19) lockdown.\u0000\u0000\u0000Design/methodology/approach\u0000Primary data were collected via an online questionnaire that was distributed to the Greek libraries. The final sample comprised 189 libraries of all types with the exception of school libraries.\u0000\u0000\u0000Findings\u0000Results indicated that Facebook is the most widely used platform, while social media are mainly used for sharing announcements about library operations and for the promotion of events. During the COVID-19 lockdown, libraries responded quickly to the new circumstances by taking many of their services online. However, they did not fully use social media for service provision but rather used social media as a static communication channel. Only a few of the libraries grasped the opportunity to highlight their role in the promotion of public health by providing timely and reliable information.\u0000\u0000\u0000Practical implications\u0000Library leaders who are looking to harness the power of social media for service promotion and outreach should build a strategy that takes platform popularity, current social media trends, patron preferences and the specific promotional objectives of their library into consideration.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, the current research is the first which attempts to explore the social media presence of Greek libraries of all types and changes made to library operations and social media use in response to the COVID-19 lockdown.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-06-2020-0044","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62300823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns","authors":"B. Lund","doi":"10.1108/rsr-07-2020-0049","DOIUrl":"https://doi.org/10.1108/rsr-07-2020-0049","url":null,"abstract":"\u0000Purpose\u0000This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication.\u0000\u0000\u0000Design/methodology/approach\u0000An overview and discussion of existing literature and communication-based theories of library reference services is presented.\u0000\u0000\u0000Findings\u0000This paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians.\u0000\u0000\u0000Originality/value\u0000This is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-07-2020-0049","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41634916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building an OER program based on stakeholder feedback","authors":"Marisa Petrich","doi":"10.1108/rsr-03-2020-0013","DOIUrl":"https://doi.org/10.1108/rsr-03-2020-0013","url":null,"abstract":"\u0000Purpose\u0000This study aims to outline a library-led open educational resource (OER) training program for faculty and an assessment of barriers to OER adoption on campus. This study examines program assessment data (including faculty-reported needs to increase the likelihood of OER adoption) and analyzes a community-focused outreach strategy for a new OER program.\u0000\u0000\u0000Design/methodology/approach\u0000This program took a user-centered approach to developing campus support services for OER that specifically sought to address local needs and challenges. It intentionally incorporated strategies related to faculty motivation and satisfaction.\u0000\u0000\u0000Findings\u0000Although this faculty incentive program did not require OER adoption, a high number of voluntary OER adoptions occurred and participants showed interest in sharing information about OER across campus. Information about barriers to adoption informed future services.\u0000\u0000\u0000Practical implications\u0000This paper presents an adaptable model to launch new OER services and encourage a culture of using affordable course materials.\u0000\u0000\u0000Originality/value\u0000This project gathered information and identified collaborators to help build a sustainable, community-oriented OER program. The program focused early efforts on collecting and incorporating stakeholder feedback rather than moving directly to strategies focused on adopting or creating OER. It offers a model for other libraries to follow in creating sustainable practices.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-03-2020-0013","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41424955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Caring for students in postsecondary open educational resource (OER) and open education initiatives: inviting student participation and voice","authors":"M. McLure, Caroline Sinkinson","doi":"10.1108/rsr-03-2020-0018","DOIUrl":"https://doi.org/10.1108/rsr-03-2020-0018","url":null,"abstract":"\u0000Purpose\u0000This paper aims to examine librarians’ professional motivations and theoretical perspectives to attend to care and student voice, as they pursue open educational resource (OER) initiatives in higher education.\u0000\u0000\u0000Design/methodology/approach\u0000The authors examine OER initiatives that serve as models for their work at the University of Colorado Boulder (CU Boulder), describe how they have attended to care and student voice in their work to date and reflect on how they hope to continue to do so in their future OER initiatives.\u0000\u0000\u0000Findings\u0000The authors find connections between theoretical perspectives for care in education and the values and ethics of both the open education movement and librarianship. They propose that these connections provide a foundation for librarians to align their professional motivations and practices in support of learning. The authors provide examples of OER programming that attend to care and student voice and offer related strategies for practitioners to consider.\u0000\u0000\u0000Originality/value\u0000Librarians at many post-secondary institutions provide critical advocacy and support the adoption, adaptation and creation of OER in higher education. Theories of care, values and ethics in the open education movement and librarianship provide a foundation for librarians to attend to care and elevate student voice as they undertake OER advocacy and initiatives.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-03-2020-0018","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44121143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"No textbook cost general education pathway: an effort to increase retention at Central Washington University","authors":"M. Valentino, Geri Hopkins","doi":"10.1108/rsr-03-2020-0015","DOIUrl":"https://doi.org/10.1108/rsr-03-2020-0015","url":null,"abstract":"\u0000Purpose\u0000This study aims to describe a project that aims to give students a choice to complete their general education requirements without purchasing a textbook.\u0000\u0000\u0000Design/methodology/approach\u0000In total, 26 faculty, teaching in the new general education curriculum, at Central Washington University were given stipends to eliminate expensive textbooks and use free to the student resources such as open educational resources (OER) or library resources. The data was collected on student savings and student and faculty satisfaction with the program.\u0000\u0000\u0000Findings\u0000Many paths were created through the general education curriculum, so a student may easily finish these requirements without purchasing a textbook. The data from this case study coincide with the literature on the subject. Faculty found it fairly easy to replace their required textbooks with pedagogically sound, free resources. Students were relieved to have some financial relief and found the resources to be good. The student’s biggest complaint was that faculty often use very small portions of expensive required textbooks.\u0000\u0000\u0000Research limitations/implications\u0000This is a case study and the results are limited as such. This is one university and one general education curriculum. Also, if an academic library wants to replicate this case study, some funding is required.\u0000\u0000\u0000Practical implications\u0000Students struggle financially and alleviating the costs of textbooks is one-way librarians can ease that burden.\u0000\u0000\u0000Social implications\u0000Students struggle financially and alleviating the costs of textbooks is one-way librarians can ease that burden.\u0000\u0000\u0000Originality/value\u0000There have been some case studies written about OER, where 8 or 10 courses are replaced. There are studies written about zero-textbook-cost degrees at community colleges, but this case study explores a textbook-cost-free general education program at a state university.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-03-2020-0015","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44546238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial","authors":"Lydia Bello, Chris Granatino","doi":"10.1108/rsr-08-2020-107","DOIUrl":"https://doi.org/10.1108/rsr-08-2020-107","url":null,"abstract":"","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46151932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editorial","authors":"S. Watstein, E. Johns","doi":"10.1108/rsr-08-2020-106","DOIUrl":"https://doi.org/10.1108/rsr-08-2020-106","url":null,"abstract":"","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43449149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Desperately seeking funding: library guides to student funding","authors":"Rochelle Lundy, Reilly Curran","doi":"10.1108/rsr-03-2020-0021","DOIUrl":"https://doi.org/10.1108/rsr-03-2020-0021","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine online research guides as a measure of academic library support for students seeking educational funding opportunities.\u0000\u0000\u0000Design/methodology/approach\u0000The library websites of 38 members of a regional academic library consortium were examined for guides that address funding for educational purposes. The guide content was manually reviewed. Information regarding institutional characteristics was gathered from the Carnegie Classification of Institutions of Higher Education.\u0000\u0000\u0000Findings\u0000Despite relatively few reports of educational funding support in the library literature, online guides exist at 42% of studied institutions. However, few guides are comprehensive and many lack features that promote discoverability. Instructional content – guidance, advice or information beyond resource descriptions – and in-person funding support rarely appear in the studied guides, presenting opportunities for academic libraries to contribute to student retention and success.\u0000\u0000\u0000Practical implications\u0000This paper provides information on and examples of online guides to educational funding useful to academic libraries looking to support students facing affordability concerns.\u0000\u0000\u0000Originality/value\u0000This paper contributes to the literature on non-disciplinary uses of online research guides and is the first to survey academic library guides on educational funding opportunities.\u0000","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2020-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-03-2020-0021","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48039201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}